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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the products, particularly the beds and mattresses, noting their comfort and excellent craftsmanship. Many consumers highlight the efficient delivery service and the helpfulness of the staff, often mentioning prompt communication and professional assistance with assembly. People are delighted with their purchases, finding the products exactly as described and shown online. However, some customers also noted issues with their orders, such as receiving incorrect or damaged items, or experiencing delays and late deliveries. A few other people also felt that the communication regarding delivery times and order changes could be inconsistent, leading to some frustration.

What people talk about most

Product

Reviewers highlight positive aspects of product quality and design. Many customers are pleased with the... See more

Delivery service

Users describe positive interactions with delivery service. Many customers praise the speed of delivery, with... See more

Quality

Customers had positive experiences with quality. Many reviewers praise the high quality of the beds,... See more

Staff

Customers consistently note positive experiences with staff. Many reviewers praise the delivery teams for... See more

Order

Clients share ambiguous opinions on order experiences. Many customers praise the smooth ordering process,... See more

Based on these reviews

Rated 5 out of 5 stars

I ordered the Herringbone Luxury Panelled Bed with Contrast Black Piping in a King Size and was not disappointed. Beautiful quality, quick delivery and a great price. I paid for the installation and I... See more

Rated 5 out of 5 stars

Bought my bed through Debernhams website. Was very pleased with my bed and mastress. Despite delay in delivery the communication was very good and issues resolved swiftly. Recommend and would buy agai... See more

Rated 5 out of 5 stars

Honest reviewer here - I’m in love with this bed. I wasn’t sure what the quality would be like as there weren’t many photos on the reviews. I ordered through Debenhams, and there weren’t any revi... See more

Rated 5 out of 5 stars

So pleased with the bed, we ordered samples first of the material, and wasn’t disappointed when it arrived. the delivery guys were great, and put it together in no time. Communication was spot on thro... See more

Rated 1 out of 5 stars

I ordered a Florida bed set from Bed Choices and unfortunately received the wrong size headboard, which was too small for the frame. When I contacted customer service, I was disappointed to be told t... See more

Rated 1 out of 5 stars

Where do we start with this joke of a company. Ordered a bed through Debenhams to then get a phone call off these to tell us they would deliver our bed on. Wednesday 13th Wednesday cones gets... See more

Company replied

Rated 2 out of 5 stars

Initially all was looking good. I researched and looked at rhe reviews. The velvet samples seemed thin but I was assured the Headboard finish would look thicker. On delivery the head board was in two... See more

Rated 5 out of 5 stars

Absolutely fantastic experience with bed choice. I got the 90" head board with ottoman gas lift didn't take to long and very responsive when messaging. Delivered on time by a nice gentleman, couldnt r... See more

Rated 5 out of 5 stars

I ordered my bed 2 weeks ago, arrived the Friday later. Two men arrived, put the bed up within 30 minutes. They will call you 2 days prior to make sure you can confirm the order of the bed you order j... See more

Rated 5 out of 5 stars

Spent a long time looking at websites, images and reviews when picking my bed. Came across bed choices. Ordered some fabric swatches. Those arrived quickly. After speaking to someone, who answered all... See more

Rated 5 out of 5 stars

Excellent service. Bed was delivered so quickly. They made so much effort to ring and double check size and colour and inform me about delivery. Two delivery guys were amazing. Great service. Over th... See more

Rated 5 out of 5 stars

I was so undecided on who to use for my bed, I chose the paris with gas lift ottoman. After calling bed choice a week ago, asking if they could delover in a short time frame, they went above and beyon... See more

Rated 5 out of 5 stars

Had my delivered today it looks amazing the customer service has been amazing and the guy on the phone was really helpful. They called me before to check the headboard would fit up the stairs and gave... See more

Rated 5 out of 5 stars

I recently purchased the Arizona ottoman bed and am extremely pleased with both the product and the service provided. The bed is of high quality and the gas lift storage is an excellent feature that a... See more

Rated 5 out of 5 stars

I recently purchased two Ottoman Beds from Bed Choice, and I couldn't be more pleased with my decision. Both beds are incredibly comfortable and of excellent quality. From start to finish, the... See more

Rated 5 out of 5 stars

Great service. I had a mishap with my bed and within the same week the issue had been rectified. The bed frame is also soft and easy to assemble. Cannot fault them. I would easily order from them agai... See more

Rated 5 out of 5 stars

I ordered beds through Mo second time and both times all 5 beds were amazing. Workmanship and they last a long time. The quality is insane and the customer service! Thank you so much Mo best in the ga... See more

Rated 5 out of 5 stars

Great communication from start to finish and the bed was exactly how it was described! Will be recommending to family & friends.

Rated 5 out of 5 stars

Great communication with seller. Beautiful bed Delivered and built by the team. Thank you xxx

Rated 5 out of 5 stars

I love my new bed! Such quick delivery and lovely service too, kept me updated through the whole process!

Rated 3 out of 5 stars

I purchased the Kensington King size cream velvet bed, I asked for the headboard to be 90” and for the Paris bed thicker sides to be added on to the order, this was confirmed over the phone and del... See more

Company replied

Rated 4 out of 5 stars

The guy on the phone is super helpful and professional. The bed was delivered quickly. Happy with my choice, thank you!

Rated 5 out of 5 stars

Highly recommend this company we ordered our king size ottoman divan with extended headboard and everything was exactly as it was advertised delivered on time and delivery driver was polite and helpfu... See more

Rated 5 out of 5 stars

I got so stressed out and spent hours and hours a day for weeks looking for a bed company looking at reviews on all platforms and just didn't feel comfortable I had 2 companys with it in my basket for... See more

Rated 5 out of 5 stars

Great company, fantastic service. Delivered fast and fitting with perfection. Highly recommend


Company details

  1. Bedroom Furniture Store

Written by the company

We are proudly independent and committed to offering excellent levels of service whilst keeping up to date with the latest designs and technology. Established for over a decade in the online retail market, we strive to offer the lowest prices to our customers for beds and mattresses throughout the UK. Unlike the majority of our competitors, we are proud to be self-sufficient by delivering ourselves using our own fleet of vehicles for that personal service. Delivering ourselves means we reduce the risk of damaging goods with our skilled delivery drivers by over 90% as opposed to relying on couriers to deliver such large bulky items.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

77 reviews

5-star
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1-star

Replied to 40% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

What a superb company!

What a superb company!
We purchased the Eve ottoman bed frame with 80” headboard in Florentine. We were amazed at the prices from Bed Choices and jumped straight in. From start to finish the process was seamless.
We ordered the bed on a Tuesday evening. Had a call from a lovely gentleman confirming the order the next day- as we had the largest headboard he wanted to make sure it would fit up the stairs. He advised to have the headboard made on two parts which we agreed. Very thankful for the recommendation as had it been a single piece, we definitely wouldn’t have got it upstairs. I had a phone call to arrange delivery on the Thursday and it was delivered at 9:30am on the Friday. Couldn’t believe it- from order to delivery it was only 3 days!
The guys were so lovely and helpful on delivery.
We didn’t arrange for them to put the bed together, but when we started to attach the headboard, we weren’t sure what some of the pieces were for. A quick Facebook message later which was replied to within minutes on a Friday evening, we were instructed exactly how to build it and we had it completely very quickly.
The bed itself is wonderful quality- much more sturdy than we had expected. Solid craftsmanship, lovely soft material, the ottoman itself is really strong. We expected a flimsy base but it was the complete opposite.
We really are so happy with our purchase. Our quality of sleep has improved just by have a new sturdy bed base as our previous was an old one which had bowed in places.
I wouldn’t hesitate to purchase from Bed Choices again and have already recommended them to friends and family.

November 1, 2024
Unprompted review
Rated 5 out of 5 stars

I found your website ordered bed came…

I found your website ordered bed came within 3days so easy highstreet store bed was more money and wouldn't be delivered until middle of November .Payed through PayPal there is choice to pay monthly and no charge for delivery

October 11, 2024
Rated 5 out of 5 stars

I’ve bought 2 beds for myself and…

I’ve bought 2 beds for myself and daughter recently from here, and honestly I can not recommend enough, I’ve had so many family and friends comment about it, the quality of it, and how pretty they are! Delivery is 10/10, extremely happy, thank you

September 27, 2024
Unprompted review
Rated 5 out of 5 stars

Couldn’t recommend this company enough

Couldn’t recommend this company enough! Prices are amazing and the beds are on another level, the quality is just unreal, you would have thought I’d paid over £1k for the bed! Everything was as described.. delivered when they said they would, had no issues… and if there is, they are only a text away and reply quickly!

July 17, 2024
Unprompted review
Rated 5 out of 5 stars

Amazing service

Amazing service. Kept me updated with delivery. The men who delivered and put my bed together did an amazing job

June 10, 2024
Rated 5 out of 5 stars

Sales process from order to delivery was excellent

The whole sales process from order to delivery was excellent. Price and quality were good, and we are very pleased with the King size Ottoman bed we purchased.

The company was prompt when replying to our emails and gave me comfort that they had logged my alternative delivery address that was different to the order details.

The delivery time was very good (the delivery was within 1 week of order). They kept us up to date with dates and times plus, the delivery driver was very helpful.

June 5, 2024
Unprompted review
Rated 5 out of 5 stars

Beautiful Bed

Beautiful, great quality ottoman divan bed and headboard delivered on time as agreed. Great communication, kept me up to date throughout the whole process and everyone including the delivery drivers were very friendly and efficient. Excellent service from start to finish! I will be ordering again!

April 28, 2024
Unprompted review
Rated 5 out of 5 stars

So easy and simple!

From start to finish the process was so simple and smooth!
I came across Bed Choice Limited online and was very vary before ordering online however I was well communicated, given advise on what style/material & colour to choose! They even sent me out samples which personally they went above and beyond. All the way to the delivery I was kept informed and the bed was assembled by friendly 2 lads! Thanks again will definitely be recommending Bed Choice to all my friends and family.

April 25, 2024
Unprompted review

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