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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the products, particularly the beds and mattresses, noting their comfort and excellent craftsmanship. Many consumers highlight the efficient delivery service and the helpfulness of the staff, often mentioning prompt communication and professional assistance with assembly. People are delighted with their purchases, finding the products exactly as described and shown online. However, some customers also noted issues with their orders, such as receiving incorrect or damaged items, or experiencing delays and late deliveries. A few other people also felt that the communication regarding delivery times and order changes could be inconsistent, leading to some frustration.

What people talk about most

Product

Reviewers highlight positive aspects of product quality and design. Many customers are pleased with the... See more

Delivery service

Users describe positive interactions with delivery service. Many customers praise the speed of delivery, with... See more

Quality

Customers had positive experiences with quality. Many reviewers praise the high quality of the beds,... See more

Staff

Customers consistently note positive experiences with staff. Many reviewers praise the delivery teams for... See more

Order

Clients share ambiguous opinions on order experiences. Many customers praise the smooth ordering process,... See more

Based on these reviews

Rated 5 out of 5 stars

I ordered the Herringbone Luxury Panelled Bed with Contrast Black Piping in a King Size and was not disappointed. Beautiful quality, quick delivery and a great price. I paid for the installation and I... See more

Rated 5 out of 5 stars

Bought my bed through Debernhams website. Was very pleased with my bed and mastress. Despite delay in delivery the communication was very good and issues resolved swiftly. Recommend and would buy agai... See more

Rated 5 out of 5 stars

Honest reviewer here - I’m in love with this bed. I wasn’t sure what the quality would be like as there weren’t many photos on the reviews. I ordered through Debenhams, and there weren’t any revi... See more

Rated 5 out of 5 stars

So pleased with the bed, we ordered samples first of the material, and wasn’t disappointed when it arrived. the delivery guys were great, and put it together in no time. Communication was spot on thro... See more

Rated 1 out of 5 stars

I ordered a Florida bed set from Bed Choices and unfortunately received the wrong size headboard, which was too small for the frame. When I contacted customer service, I was disappointed to be told t... See more

Rated 1 out of 5 stars

Where do we start with this joke of a company. Ordered a bed through Debenhams to then get a phone call off these to tell us they would deliver our bed on. Wednesday 13th Wednesday cones gets... See more

Company replied

Rated 2 out of 5 stars

Initially all was looking good. I researched and looked at rhe reviews. The velvet samples seemed thin but I was assured the Headboard finish would look thicker. On delivery the head board was in two... See more

Rated 5 out of 5 stars

Absolutely fantastic experience with bed choice. I got the 90" head board with ottoman gas lift didn't take to long and very responsive when messaging. Delivered on time by a nice gentleman, couldnt r... See more

Rated 5 out of 5 stars

I ordered my bed 2 weeks ago, arrived the Friday later. Two men arrived, put the bed up within 30 minutes. They will call you 2 days prior to make sure you can confirm the order of the bed you order j... See more

Rated 5 out of 5 stars

Spent a long time looking at websites, images and reviews when picking my bed. Came across bed choices. Ordered some fabric swatches. Those arrived quickly. After speaking to someone, who answered all... See more

Rated 5 out of 5 stars

Excellent service. Bed was delivered so quickly. They made so much effort to ring and double check size and colour and inform me about delivery. Two delivery guys were amazing. Great service. Over th... See more

Rated 5 out of 5 stars

I was so undecided on who to use for my bed, I chose the paris with gas lift ottoman. After calling bed choice a week ago, asking if they could delover in a short time frame, they went above and beyon... See more

Rated 5 out of 5 stars

Had my delivered today it looks amazing the customer service has been amazing and the guy on the phone was really helpful. They called me before to check the headboard would fit up the stairs and gave... See more

Rated 5 out of 5 stars

I recently purchased the Arizona ottoman bed and am extremely pleased with both the product and the service provided. The bed is of high quality and the gas lift storage is an excellent feature that a... See more

Rated 5 out of 5 stars

I recently purchased two Ottoman Beds from Bed Choice, and I couldn't be more pleased with my decision. Both beds are incredibly comfortable and of excellent quality. From start to finish, the... See more

Rated 5 out of 5 stars

Great service. I had a mishap with my bed and within the same week the issue had been rectified. The bed frame is also soft and easy to assemble. Cannot fault them. I would easily order from them agai... See more

Rated 5 out of 5 stars

I ordered beds through Mo second time and both times all 5 beds were amazing. Workmanship and they last a long time. The quality is insane and the customer service! Thank you so much Mo best in the ga... See more

Rated 5 out of 5 stars

Great communication from start to finish and the bed was exactly how it was described! Will be recommending to family & friends.

Rated 5 out of 5 stars

Great communication with seller. Beautiful bed Delivered and built by the team. Thank you xxx

Rated 5 out of 5 stars

I love my new bed! Such quick delivery and lovely service too, kept me updated through the whole process!

Rated 3 out of 5 stars

I purchased the Kensington King size cream velvet bed, I asked for the headboard to be 90” and for the Paris bed thicker sides to be added on to the order, this was confirmed over the phone and del... See more

Company replied

Rated 4 out of 5 stars

The guy on the phone is super helpful and professional. The bed was delivered quickly. Happy with my choice, thank you!

Rated 5 out of 5 stars

Highly recommend this company we ordered our king size ottoman divan with extended headboard and everything was exactly as it was advertised delivered on time and delivery driver was polite and helpfu... See more

Rated 5 out of 5 stars

I got so stressed out and spent hours and hours a day for weeks looking for a bed company looking at reviews on all platforms and just didn't feel comfortable I had 2 companys with it in my basket for... See more

Rated 5 out of 5 stars

Great company, fantastic service. Delivered fast and fitting with perfection. Highly recommend


Company details

  1. Bedroom Furniture Store

Written by the company

We are proudly independent and committed to offering excellent levels of service whilst keeping up to date with the latest designs and technology. Established for over a decade in the online retail market, we strive to offer the lowest prices to our customers for beds and mattresses throughout the UK. Unlike the majority of our competitors, we are proud to be self-sufficient by delivering ourselves using our own fleet of vehicles for that personal service. Delivering ourselves means we reduce the risk of damaging goods with our skilled delivery drivers by over 90% as opposed to relying on couriers to deliver such large bulky items.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

77 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 40% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great bed again

Great bed again. I bought this one for my daughter after buying mine from here a couple of years ago and will always use these for quality and value for money. It was delivered within a couple of days. The delivery driver was friendly and helpful 😊

October 24, 2023
Unprompted review
Rated 5 out of 5 stars

Superb quality bed with luxury design…

Superb quality bed with luxury design ordered 3rd from these guys for my house never disappoint with the quality and perfection.
It’s really hard to find a good company these days on Facebook.
Mattress are superb soft and comfortable and very high quality

Thank you 🙏🏻 guys.

November 16, 2023
Unprompted review
Rated 5 out of 5 stars

The best!

Absolutely amazing company! Couldn’t recommend anymore! Only place me and my family go for our beds and when I move will be getting all my beds from here! Fast delivery amazing customer service! Fab bed and amazing quality!!!

December 9, 2023
Unprompted review
Rated 5 out of 5 stars

5* company and product

Purchased a King size divan with 4 drawers and plush headboard from these guys. Absolutely love the bed design, and the mattress is so comfortable! 5* service from start to finish, extremely happy with the company and such friendly service! 100% recommend! Thanks again

October 12, 2023
Unprompted review
Rated 5 out of 5 stars

Ordered from here twice and…

Ordered from here twice and both times I can’t fault. Really good customer service and excellent delivery. Good quality beds! I recommended to a couple of friends who are pleased with their service too :)

July 28, 2023
Unprompted review
Rated 5 out of 5 stars

Got ripped off by a company on Facebook…

Got ripped off by a company on Facebook market place pretending to be this company and these sorted me out with a new bed. Cheap and high quality. Very happy with our new bed and will be recommending and using again in the future.

December 13, 2022
Unprompted review
Rated 5 out of 5 stars

what an experience

what an experience, its been a nightmare from start to finish,
but these lovely gentleman came to the rescue and saved the day!
fit the bed, did the bed at a reasonable price, was outstanding.
highly recommend.
thank you guys x

February 5, 2022
Unprompted review
Rated 5 out of 5 stars

Bed choice to the rescue

After been let down by another bed company and a sleepless night on the sofa I contacted bed choice through Facebook. What can I say! Explained my situation and they came to my rescue by discussing choices and actually delivered my new bed the same day.
The quality is fab and the prices brilliant. Will definitely use this company again and recommend.

February 4, 2022
Unprompted review
Rated 5 out of 5 stars

Bestest Ever

Placed an order for a plush grey double bed.Delivery was fast.I am totally in love with the bed,Its exactly what I wanted.You just cant fault these guys for they sure know what they’re doing.Thank you so much team @Bedchoices.The 2 young men who delivered the bed were very friendly.Thank you everything

January 8, 2022
Unprompted review
Rated 5 out of 5 stars

Highly recommend!

Just had my plush ottoman bed delivered, absolutely recommend this company! Great customer service, great communication and helpful delivery men! Easy to put together and as described on all other pictures, perfect size and great price. So glad I purchased from them!

December 2, 2021
Unprompted review

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