Bed Kings Reviews 1,495

TrustScore 3.5 out of 5

3.7

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Review summary

Based on reviews, created with AI

Most reviewers were somewhat happy with their experience overall. Customers frequently praise the quality of the products, describing them as excellent, sturdy, and well-designed. Many also appreciate the ease of ordering and the overall service, with some highlighting helpful and efficient delivery personnel. The furniture is often described as looking lovely and being of good quality. However, some people were dissatisfied with the delivery service and the time it took to receive their orders. Several customers experienced significant delays beyond the promised delivery windows, with some orders taking weeks or even months longer than expected. There were also instances of poor communication regarding delivery updates and issues with delivery personnel being unhelpful or arriving at inconvenient times. A few customers also reported receiving damaged items or products with missing parts.

What people talk about most

Delivery service

Customers consistently note ambiguous experiences with delivery service. Many reviewers express frustration... See more

Product

Reviewers mention positive feedback about product quality and design. Many customers are pleased with the... See more

Order

Clients share ambiguous opinions on order experiences. Many customers express significant frustration with... See more

Quality

Users describe positive interactions with quality, frequently highlighting that products are well-made,... See more

Service

Reviewers highlight ambiguous aspects of service. Many customers praise the excellent and great service,... See more

Based on these reviews

Rated 4 out of 5 stars

The original date of delivery was cancelled without notifying us, however the new date went ahead as scheduled. The delivery person was on their own and the package was heavy (I thought it was schedul... See more

Rated 4 out of 5 stars

My beds are beautifully handmade and look lovely in situ. I have had lots of compliments about the beds. My only complaint was the length of time it took to received my order. Delivery was stated at... See more

Rated 4 out of 5 stars

The wardrobe is great. All parts arrived with instructions and easy to assemble. Great product. The only reason I gave 4 stars is the delivery driver was very huffy puffy when he had to lift everythi... See more

Rated 4 out of 5 stars

The furniture and service was excellent. Only negative the length of time to receive the order but that was not down to bed kings as the items where stuck in a container.

Rated 5 out of 5 stars

All in, the buying experience has been top notch. Bedroom furniture ordered on-line, delivery time & date was as stated. The driver kindly took our delivery into the garage as I am disabled & couldn'... See more

Rated 5 out of 5 stars

Very easy to order. The bed is good quality very heavy. Easy to put together taking about an hour or so . Needed 2 people to attach the slatted base frame. The bed is quite low when complete . We h... See more

Rated 4 out of 5 stars

Now I will start with they would of got 5stars if they had better customer service but I think it's a small company. I ordered the 5 piece canyon oak in April and I finally received it on Saturday 2... See more

Rated 5 out of 5 stars

Really easy to use website with an excellent choice of beds. Ordering process was very clear and confirmation of payment was instant. Follow up service was exceptional with clear communication at al... See more

Rated 5 out of 5 stars

I’m a return customer after 10 years. I had some excellent quality mattresses and trundle beds a decade ago and when I relocated home: i needed a superking mattress and already had it in mind to go ba... See more

Rated 4 out of 5 stars

The product was just as advertised, but the delivery time was 2 months not 2 weeks. I believe the problem with this has now been addressed.

Rated 5 out of 5 stars

Excellent bed, went together well, very well designed. Only thing i’d suggest is an alternative packing material to expand polystyrene. Not a biggie but still finding white bits all over the place a w... See more

Rated 5 out of 5 stars

Easy to use Website, always a plus when buying online. Kept informed about our delivery, arrived well packed and in good condition. Super product, this is the second one I have bought from Bed Kin... See more

Rated 5 out of 5 stars

My bed and mattresses were delivered on time by a friendly and helpful driver. I am pleased with the quality of the items. Both mattresses are a full single bed size (90 x 200)and a normal depth, unli... See more

Rated 1 out of 5 stars

The delivery person was very unhelpful. I asked if he could help me carry the very heavy wardrobe upstairs because my mom is elderly out of good will and he wasn't interested? All he stated was that w... See more

Rated 5 out of 5 stars

Excellent service! Ordered 2 check of drawers and 3 wardrobes. They assembled the wardrobes within 90 mins max! Solid job. Both the men were ever so polite and accommodating! Highly recommend!

Rated 5 out of 5 stars

Our guest bed (single + trundle) arrived and it looks great. The trundle was slightly damaged at the factory, but the company delivered a replacement the next day so no problems. Overall great service... See more

Rated 1 out of 5 stars

Absolutely the worst company I’ve ever dealt with. I placed an order with Bedkings over two weeks ago, and I still haven’t received the product. Not only did they fail to deliver, but they’ve also com... See more

Rated 1 out of 5 stars

Would give 0 if I could. Ordered my furniture almost 2 months ago and still havent received it. They notified me that they would deliver in 19thof July and the same day the delivery company said they... See more

Rated 1 out of 5 stars

No customer service at all, no replies to phone messages, emails. No tracking info given, ignored for 2 weeks, ordered another item and tried to cancel order, again no replies to emails phone messages... See more

Rated 1 out of 5 stars

Wardrobe arrived with missing hinges and one of three doors could not be attached. Promised to return and finish the build. Also, other doors are chipped in two different places. Promised to get a re... See more

Rated 5 out of 5 stars

Early date given on delivery. The delivery was 10.30pm but the driver was very helpful. The grand children love it and also very comfortable for adults. Well worth paying more for quality. Thank... See more

Rated 5 out of 5 stars

5 stars all the way even with the Strom they still managed to get my item to me . Best flat pack item I've ever bought so easy to put together and well organised in the packaging . Fast delivery and... See more

Rated 5 out of 5 stars

Haven't received the bed yet, but the furniture arrived very quickly. Delivery driver was excellent. Furniture is very good quality, very pleased. Looking forward to the bed !

Rated 5 out of 5 stars

The Guys were understanding of my space issue and helped me move some other boxes so space was still at an optimum. Very helpful.

Rated 5 out of 5 stars

My items took longer than expected to arrive,but the items were of a really good quality and I am really happy with them,would recommend Bed King to anyone

Rated 5 out of 5 stars

Despite a delay caused by a traffic accident on the M4, the delivery team kept me updated and once the accident was clear they arrived as soon as they could, delivery was simple and efficient. Than... See more

Rated 5 out of 5 stars

As said previously. Delivery was great telephone service was great. Not unwrapped or constructed furniture yet and am praying that it is in perfect condition 😊

Rated 5 out of 5 stars

No messing about just pick order and pay for items kept me updated with items times and deliveries

Rated 5 out of 5 stars

Item was easy to order and was delivered on time when they said , delivery was good no problem highly recommend.

Rated 5 out of 5 stars

We are very pleased with our Julien Bowen Curve wardrobe from Bedkings. It arrived promptly and well packaged and assembly was fairly straightforward (needs 2 people). It was also extremely well price... See more

Rated 5 out of 5 stars

I absolutely love my new furniture! Great quality, great price and fast delivery thankyou!

Rated 5 out of 5 stars

Easy to order. Great item. Problem with delivery but not their fault and sorted in minutes. Very happy and would use again.

Rated 5 out of 5 stars

Told me he was delayed because of traffic. Efficient friendly and flexible

Rated 3 out of 5 stars

The delivery itself was OK and the delivery driver put the goods in my hall. However, the delivery driver first asked if there was someone to help. I said "no I live alone" which followed some huffin... See more

Rated 5 out of 5 stars

Very pleased with my purchase of a side table, in fact I have also ordered a TV unit as well, good quality and quite easy to assemble, took three weeks for delivery, but that's probably due to geogra... See more

Rated 1 out of 5 stars

I took time off work for the delivery which you cancelled at short notice. On the rescheduled day you sent a message that delivery would get in the next 30.minutes when I was taking children to sch... See more

Rated 1 out of 5 stars

BEWARE same company that just ceased trading and kept my money! Placed an order over a month ago, long lead time was expected. Rang about 4 weeks later was told it was expected the following week. T... See more

Rated 1 out of 5 stars

AVOID - SCAM COMPANY. i purchased an item nearly a month ago and was due to recieve the item in 2 week. I have attempted to contact them by email, chat & phone however after numerous attempts i have... See more

Rated 1 out of 5 stars

Not sure if this has been sent in error but I haven’t received the bed yet. I did contact you on 24/9/25 and was informed it would be delivered direct from the supplier early October. I certainly won’... See more

Rated 2 out of 5 stars

Ordered Jan 18. No news after 2 weeks. Had to chase twice to finally get an answer - was due in last Tuesday for despatch straight away… a week later, still waiting. Two more emails sent and every... See more

Rated 1 out of 5 stars

As reported by other reviewers, we ordered a chest of drawers from Bed kings - there was a lead time on the delivery which was to be expected but received a message after a six week wait to say the bu... See more

Rated 1 out of 5 stars

Took unpaid leave on the scheduled day for delivery. Two days before the delivery was postponed. Took another day unpaid leave. Delivery was notified to be "within the next 30 minutes" when I was... See more

Rated 1 out of 5 stars

You took my order and then didn’t tell me for weeks you couldn’t use the material I’d selected. Then it’s out for delivery for a week and then you cancel the delivery when I’ve set the day aside sayin... See more

Rated 1 out of 5 stars

Terrible Experience – Avoid at All Costs! I had an awful experience with this company and feel completely scammed. The product quality was poor. Trying to return it was a complete nightmare. Th... See more

Rated 5 out of 5 stars

Pre-ordered an item, price was brilliantly competitive. When it came into stock I received communication immediately to arrange delivery. Excellent service, would recommend.

Rated 1 out of 5 stars

I ordered a chest of drawers from Bed Kings on 22nd June – it’s now 17th July and it still hasn’t arrived. I’ve messaged and called them multiple times. The only time I managed to get through... See more


Company details

  1. Bed Shop
  2. Bedroom Furniture Store
  3. Mattress Store

Written by the company

Bed Kings is an online mattress, beds and furniture retailer. Offering the highest quality at competitive prices with excellent service.


Contact info

3.7

Average

TrustScore 3.5 out of 5

1K reviews

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Hasn’t replied to negative reviews

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Rated 2 out of 5 stars

Bed king review

Ordered x4 items of furniture (all in stock) to then be told one is out of stock , when it was back in stock it was delivered to someone else and I had to wait even longer,
I was then told it was going to be delivered 28th which changed to 27th of which I had to change to 29th. Disappointed I didn’t have it all for Christmas as it was all in stock at
Time of order. Also emailed concerns regarding this and still awaiting a reply. Last item delivered over 2 months after orddering

December 29, 2025
Rated 5 out of 5 stars

Guest bed (single + trundle)

Our guest bed (single + trundle) arrived and it looks great. The trundle was slightly damaged at the factory, but the company delivered a replacement the next day so no problems. Overall great service.

December 11, 2025
Rated 1 out of 5 stars

Incomplete build, disappointing

Wardrobe arrived with missing hinges and one of three doors could not be attached. Promised to return and finish the build. Also, other doors are chipped in two different places. Promised to get a replacement. Very nice team assembling it, although admittedly not an easy build!

November 13, 2025
Unprompted review
Rated 5 out of 5 stars

Good beds deliverd on time

My bed and mattresses were delivered on time by a friendly and helpful driver. I am pleased with the quality of the items. Both mattresses are a full single bed size (90 x 200)and a normal depth, unlike other truckle beds which only allow for a thin lower mattress.

November 6, 2025
Rated 5 out of 5 stars

Return customer after a decade

I’m a return customer after 10 years. I had some excellent quality mattresses and trundle beds a decade ago and when I relocated home: i needed a superking mattress and already had it in mind to go back to Bedkings. I trust the quality and the personal service I feel you get with this company. The same sales person was there when I placed the order. And the delivery guy, did everything that was promised as he had to get it up the stairs and onto the bed itself, and he managed to do it alone. He was friendly and answered all my questions.

November 4, 2025
Unprompted review
Rated 1 out of 5 stars

Not sure if this has been sent in error…

Not sure if this has been sent in error but I haven’t received the bed yet. I did contact you on 24/9/25 and was informed it would be delivered direct from the supplier early October. I certainly won’t be buying the mattress for this bed from your company as would like it for xmas!!

October 24, 2025
Rated 1 out of 5 stars

I took time off work for the delivery…

I took time off work for the delivery which you cancelled at short notice.
On the rescheduled day you sent a message that delivery would get in the next 30.minutes when I was taking children to school and your driver called a.minute later to say he was at the house.
Two days unpaid leave and having to return to the house at a moments notice is not a good customer experience. If I had missed a delivery you charge £40 to redelivery but care nothing about how your poor scheduling affects the customer.
Very poor service.

October 16, 2025
Rated 5 out of 5 stars

Easy to order

Easy to order. Great item.
Problem with delivery but not their fault and sorted in minutes. Very happy and would use again.

October 14, 2025

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