Bedlam Paintball & Lasertag Company  Reviews 718

Shoddy customer service-not only are the booking people rude they absolutely have no idea how to handle bookings. They are either asleep or hungover when you call them.
Regarding the below nonchalant reply from bedlam-I can explain the situation to them if they would have the courtesy to find out rather than being ‘at a loss’, which they might soon be if they continue operating like that.

I am really disappointed with this company. All customer service goes out the window after you have paid for your booking. Now won't return my calls or answer my emails. Fed up and it seems like I have simply lost money. Stay away from this company. EDIT: despite the company's response below, they are yet to email me and yet to amend my booking. Dishonest as well as incompetent.

Very helpful, easy to book!

Great time stuff was a1 differently coming back. Felt really welcome thank you

Excellent customer service rang me as promised Roman to the rescue!!!

I want to start by saying I’m not one to complain but I had to speak up about the service I received today.
Absolutely appalling service and they didn’t even accommodate us! I will never be booking with this company again and I have warned others not to go with beldham either.
Drove up to haigh lane site today for a birthday outing, my fellow players and I were super excited about going paintballing for the first time. Arranged everything last week online for 6 players. I made the booking online and was not able to book a time slot and an automatic booking time was given for 9am. I contacted one of the staff members at beldham, Chris Rock, and spoke to head office in Edinburgh to advise them I would like my booking time changed which they did to 12.30pm.An invoice was sent to me via email and they even confirmed over the phone the site and time a few days before! I believed everything was sorted and is was going to be a very enjoyable experience but no I was very wrong.
1. I want everyone to be aware if you contact the emergency line which starts with 0845 you will be charged by your network and by the company. Very annoying because if you have booked to go on the weekend you can’t contact head office in Edinburgh, they work weekdays I believe?? ...you have to call the emergency contact number and you will be charged and it isn’t cheap! The conditions of the charges are mentioned in the invoice. We tried to contact the emergency number today along with all the other numbers you emailed me but I didn’t manage to get through to any of you today. Very disappointing.. surely an emergency number it supposed to be contactable. I understand it’s the weekend but why provide a service on the weekend when we can’t even reach you. I can provide proof of trying to contact you if need be. I managed to contact you during the week.. so what happened you today?
2. As I mentioned above we drove all the way there, 13 miles from home, paid for Petrol expecting to have one hell of a game. We got there and guess what we were turned away. The staff member there advised our booking was for 9am and that we missed our chance of playing. I showed him the booking YOU emailed me with the booking for 12.30pm. He seem surprised because he was told by head office that we made the booking for 9am. That is not a mistake on my part but yours. I contacted you multiple times to ensure we had the right booking time, you sent me an email and you even called me to make sure. He said we weren’t allowed to play when we came because we he was all packed up and ready to go and there was absolutely no chance we could play today. When head office called me on Friday they gave me the option to move my booking from Sunday to Saturday so that we could play with other groups and mentioned that we would be the only group playing on Sunday. I declined and stuck to my booking time, we confirmed this over the phone.

The fact that I was charged to contact you to make sure that I had the right booking time, the correct site on multiple occasions and then turn up on time to the place and then be turned away because YOU made a mistake with the booking is unacceptable. I was told I couldn’t use a groupon voucher because times are hard with the unfortunate pandemic going on and that people needed to be paid and stay in work and that was completely understandable. We paid full price including booking fee with our hard earned money and I expect a FULL refund include booking fee. You mentioned your facing financial difficulties and so are we during this time so I don’t expect any deductions from the amount we paid. You did not liaise and coordinate with your staff members on this site, you both had different booking times and so why am I paying for a booking fee when you got it wrong?
I’ve emailed you with my complaint. I expect an email as soon as possible along with my FULL refund. Thank you

I have had a bad experience from start to finish with bedlam for my sons 13th party.. this is deffo not a good company to go through. customer service is shocking From the manager himself
This company is a complete scam
DONT USE !!!!!!!

Very friendly staff when I spoke over the phone, amazing and quick service. Thank you 😊

This was a very easy booking very helpful and informative people.

Great service! Prompt in getting back to me and really helpful

Went to book my sons 14th birthday party of 10
Advised the adults game was the the one to book and party of 10 was unlimited paintballs for 300. Phoned the following day to be told its 410 and now not unlimited. Was extremely disappointed with the service. Shouldn't give out incorrect information.

Thanks very much, we're looking forward to our activity.

Fantastic company and service. The whole booking process was easy, quick and effective. I am very excited and honoured to be donating tickets to the Dorset and Somerset Air Ambulance charity in aid of my Lands End to John O'Groats cycle ride, but am also extremely excited about attending the venue myself (particularly the lasertag!) in the very near future. I would recommend Bedlam to all my friends and family! Thanks again Bedlum! And see you very soon.

Very supportive Staff, Stuart Bell was very helpful and knowledgable.

Excellent, friendly customer service. A business who are willing to help and support the local community.