Bedroomfurniturediscounts Reviews 

2,696
TrustScore 3.5 out of 5

3.4

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 1 out of 5 stars

ordered bedroom set with white glove service. unresolved after 7 months, 4 delivery/service visits, dozens of phone calls with customer service, and countless hours seeking resolution. Bed makes lots... See more

Rated 1 out of 5 stars

The bedroom set I got was nothing like the description online. Mis-colored pieces, unstable connections, inoperable drawers, overall very poor quality. And their easy returns...not so much. They want... See more

Rated 5 out of 5 stars

So far the service has been outstanding! Per my request, Sean called me to review how the process worked and to answer all my questions honestly. I totally understand the supply chain issues since I d... See more

Rated 5 out of 5 stars

We had a great experience ordering our dining room set from here! We were able to receive a great deal, and their team was in contact with us throughout our waiting period. We received texts and email... See more

Company details


Contact info

3.4

Average

TrustScore 3.5 out of 5

3K reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.4

All reviews

(2,696)

4 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Greg was very helpful

Greg was very helpful. Quickly answered all my questions and provided details on shipping updates available. I ended up ordering on line but he also would have been able to take my order over the phone.

June 24, 2023
Unprompted review
Rated 5 out of 5 stars

Sean was awesome

Sean was awesome. He helped me review my orders promptly, offered me the best discounts and was really attentive and understanding to my needs. I really appreciate his professionalism. Thanks Sean

June 23, 2023
Unprompted review
Rated 5 out of 5 stars

Sydney/Customer Support Rep was the key!!!

I just had the greatest experience with your Customer Support Rep, Sydney! There are not enough good things to say about her. She was AWESOME!!!! Best experience I have had. If she had not been as super helpful as she was, I probably would not have placed the order. She made the difference. All I had to do was shop!

June 18, 2023
Unprompted review
Rated 5 out of 5 stars

Gregg was awesome

Gregg was awesome! He made sure my order was input properly and even confirmed the delivery timing to ensure I was still wanting my item. The customer service is beyond what is expected! Thanks Gregg!

June 18, 2023
Unprompted review
Rated 5 out of 5 stars

Sydney was great!

Sydney was very helpful and courteous in helping me to place my order for bedroom furniture and a bookcase. She was quite professional and was able to answer all my questions.

June 17, 2023
Unprompted review
Rated 5 out of 5 stars

Easy purchase process

Sydney was quick to respond and very helpful in answering my questions and enabling the method of purchase that I found most easy on my end.

June 17, 2023
Unprompted review
Rated 5 out of 5 stars

Great customer service and pricing!

The customer service and pricing was great! I placed an order and wanted to add additional items - Cindy in customer service walked me through the process and was a joy to work with!

June 17, 2023
Unprompted review
Rated 5 out of 5 stars

Cindy provided outstanding support!

Cindy was a phenomenal customer support associate! She was patient, helpful, courteous, and kept me informed throughout the entire process. She made multiple phone calls to ensure my order would be delivered to my specifications, and she followed up via email as well. And best of all, she was friendly and kind, which was so appreciated during the sometimes-stressful process of buying new furniture online! Thanks so much Cindy for turning this into a positive experience for me!

June 15, 2023
Unprompted review
Rated 5 out of 5 stars

Excellent customer service

He was very professional, and polite. Google, was advertising a price and discount for Emma Mason furniture that when I try to make my purchase, the coupon code was coming up as invalid. He went out of his way to make sure that the price and discount that was being advertised online would be honored.

June 14, 2023
Unprompted review
Rated 5 out of 5 stars

SYDNEY Rocked!

I was skeptical about ordering on line.
She was very patient with me and explained everything.
She answered all my questions. She did not hesitate to get me someone on the phone when I asked her if I could talk to someone on the phone.
It was a very pleasant experience for me.
I would not hesitate to buy from them again.

June 14, 2023
Unprompted review
Rated 5 out of 5 stars

Kate

Kate, Helped me to place my order, and she was very helpful with all my questions. She seemed very experience with her job.

June 14, 2023
Unprompted review
Rated 5 out of 5 stars

Great

Sean, Greg, and Cindy were excellent. There were zero questions left unanswered. No wait whatsoever. Zero complaints.

June 11, 2023
Unprompted review
Rated 5 out of 5 stars

Outstanding customer service

Greg was great! I was having issues completing my Order online, Greg was able to work everything out to make sure I got everything I needed. He was very helpful and went above and beyond, great customer experience.

June 11, 2023
Unprompted review
Rated 5 out of 5 stars

This is my first time shopping at Emma…

This is my first time shopping at Emma mason , The Experience was wonderful Greg the salesman was very polite helpful And knowledgeable about the dining room set that I purchased. I will highly recommend the store .

June 10, 2023
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look