Bedroomfurniturediscounts Reviews 

Gregg was extremely helpful in placing my order. Follow up was fantastic!

Greg made the whole buying process very easy! He was able to answer all of my questions and help navigate our schedule as far as delivery went. The price was also very reasonable compared to some other sets we had been looking at.

I placed my Emma Mason order through the chat function with Chloe as my very helpful representative. Jodi was the Customer Success Manager that diligently helped when the first desk arrived damaged. I’ve been very impressed with all my interactions with customer service at Emma Mason. The delivery piece was another story. Very frustrating. At least twice they just didn’t show up the day they confirmed they would. But I know that is mostly out of the control of the vendor and customer service staff so I won’t fault them. Just be aware that you’ll get quite a run-around trying to get anything delivered these days!

Jenette Collarte, Resolution Manager made a lasting impression. She is extremely kind, patience and personable. She went above and beyond sending texts and emails, making phone calls ensuring I recieve the most recent updates and progression of my deliveries. She is truly dedicated to her position/job and providing the best customers service experience. Thank you Jenette for making my unforeseen delays more tolerable. You are a true example of professionalism. Wish we had more of you in the world.

The two gentlemen that made my two deliveries were kind, respectful and personable.

Furniture is over priced, the white glove service in my opinion is a way of adding more cost. The expense for this particular service stated at around or about $250.00. After about the third text/email the offer had decreases to around or about $98.00. So I took advantage of the service. During the preparation for delivery damages were noticed and partial of the delivery had to be replace an additional 30 day wait to the initial 30 day wait. The second delivery date partial of my delivery was lost or misplaced at the warehouse, adding an additional two or more weeks before I had my complete order. Total disaster! I am intrested in purchasing two chairs and one buffet away from having my complete dinning room set. I called to ask were there other shipping options and was informed if I ordered only the two chair combinations I would have to pay $246.00 for shipping. No way around it. You'll be surprise to know it's the same price as the white glove service offer on my initial order. Coincidence, I don't think so.

Greg was extremely helpful placing our order and assisting us regarding delivery. The entire transaction was very smooth. Thank you.

Sheila S.

Sean was very attentive and patient and helped me complete the order. Excellent service!+-

Cindy was friendly and very professional. She provided great details regarding the ordering process and stayed with me to confirm that I am in a good place regarding the placement of my order.

I ordered a dresser 8 weeks ago and was told then that there was a 4-6 week delivery. DELIVERY, not shipping. It has now been a full 8 weeks since I ordered and I have inquired twice about the fact that the item has yet to ship. I have been given two excuses by the company for why it has yet to ship, however the fact remains that it has yet to ship! I have now spent more than $1300.00 and after 8 weeks the item has yet to ship!

Only if you sort their reviews from low to high, do you get to see the real comments. The rest are all made by ‘comment farms’ who leave 5 stars with names like ‘Cindy, Sheldon, Jack, Bob’, you get the drift.
This is one of the WORST companies I have dealt with in my life. You’ll see a common thread in the low rated comments -
1. Shipping takes months, sometimes close to a year if you’re incredibly unlucky.
2. Horrible customer service (they are just the in-betweens for communication and have 0 power to help), refund charges, and in general sneaky tactics to hold on to as much of the refund as they can.
3. The mysterious escaping furniture. My mirror and chest were ‘lost’ at the delivery partner warehouse. Many others have commented about this phenomenon. Then you can order another piece, and… that takes months.

Unfortunately, these reviews don’t help online customers, it’s the business model and not this particular company that’s to blame. If Emmamason/‘Bedroom Furniture Discounts’ loose their reputation, all they have to do is rename the company anything else - ‘discount furniture mall’, and start afresh. Buy a few hundred 5 star reviews from the comment farms I mentioned above, and they’re set!

I’ve since canceled the Mirror for my Dresser that was misplaced by the delivery company since the re-order would take another few months as per ‘Bedroom Furniture Discounts’. I was promised a full refund and have only received half of the refund back.

As another commenter mentioned, I’ll make it my mission too to post a review on every online review spot. I hope it saves even one person the loss, aggravation, and stress.

Samantha was extremely helpful, efficient, professional and friendly. Whenever I reached out to her with questions regarding the items I was interested in purchasing, she immediately responded. She made my purchase very easy. It was a pleasure to work with. I have not received my products yet but I highly recommend using this company.

My first time experience placing an online order with Bedroom Furniture Discounts was flawless, thanks in large part to the knowledge and professionalism of John, my Sales Representative. He patiently answered all of my questions and addressed my concerns with understanding and reassurance. He certainly is an asset to the company.

Excellent Service!!

I started live chat with SYDNEY enquiring about a dining set. She was very knowledgeable about the product and so helpful throughout the process and I finalized my purchase in a short time. Hoping my dining set would be delivered shortly in perfect condition. Thank you SYDNEY and I will definitely shop again for my future needs....

Ordered a bedroom set on 4/10/21. Product was noted as "in stock" for "8-10 weeks delivery", which was why it was selected. Two months later (on 6/7/21) I was told there some pieces in the local warehouse, but no delivery date was known for the "rails and nightstands." I approved partial delivery, and these components were delivered (damaged) on 7/10/21 (after several more delivery delays.) That was when we found our "rails" basically meant the entire bed. Rails (the rest of the bed) and nightstands were finally promised on 12/28/21 but they arrived missing one nightstand. The missing nightstand was finally located and delivered on 1/5/22, but was missing a trim piece. Multiple delivery dates have been promised and not met ever since. It is now 8/31/22, 16 MONTHS after the order was placed, and I still don't have anything. Dozens of promise dates missed. No control over their supply chain. Zero concern for their customers. This is by far the worst company I have ever dealt with. Customers should steer well clear of bedroomfurniturediscounts.com.

Fiona was a great help in our purchase of a Northlake King Panel Bed. The process was simple and fast.

I was lucky to find the exact dining table and chairs and at such a great price. Samantha was very helpful and answered all my questions. She was knowledgeable about the product and got me through the purchasing process quick and easy.

My business experience with Samantha was 5 out of 5 Stars. Samantha called me to go over my order and assist with my questions.

I would not hesitate to recommend this company and Samantha.

I just placed my order, and hope to receive the order following the great experience dealing with Samantha.

We had a great experience with Bedroom Furniture Discounts. The customer service is excellent.

Great customer service. Sean was a pleasure to work with. Very knowledgeable and friendly.