ordered bedroom set with white glove service. unresolved after 7 months, 4 delivery/service visits, dozens of phone calls with customer service, and countless hours seeking resolution. Bed makes lots... See more
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The bedroom set I got was nothing like the description online. Mis-colored pieces, unstable connections, inoperable drawers, overall very poor quality. And their easy returns...not so much. They want... See more
So far the service has been outstanding! Per my request, Sean called me to review how the process worked and to answer all my questions honestly. I totally understand the supply chain issues since I d... See more
We had a great experience ordering our dining room set from here! We were able to receive a great deal, and their team was in contact with us throughout our waiting period. We received texts and email... See more
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Great customer service!
John was really helpful!
John was really helpful answering my questions and placing my order. Thank you!
GREAT CUSTOMER SERVICE ,SHIPPING OPTIONS
GREAT CUSTOMER SERVICE ,SHIPPING COMPANY DOESNT MAKE RESIDENTIAL DELIVERIES SO CSR GREG WAS EXCELLENT IN HELPING TO ARRANGE SHIPPING AND TAKING CARE OF ORDERING.
THANK YOU GREG
Sydney is the best!
Sydney is GREAT. She was super helpful with making sure our dream room became reality. She made this process so simple and easy, and applies many discounts and helped us save as much as possible, we are so grateful for Sydney.
Sydney was very helpful and did a good…
Sydney was very helpful and did a good job to get the right deal. Responses to queries were turned around very fast.
Excellent order service from Sean
Called through the Emma Mason site needing help with a sofa order. Sean was extremely helpful and very clear.
Great Customer Service Experience
After having some questions and leaving a chat message for a call back, I received a call from John Indicula, Sales Specialist. John was very professional and answered all questions. He even provided a discount for the inconvenience of waiting 5 weeks for the order to be delivered to us, which was unexpected.
Overall this was a great experience in customer service.
Jane was great!
Jane was very helpful, answering my questions about a particular dresser, delivery, etc. Super responsive. Thanks, Jane!
what a great experience!!!!!
Thank you for the wonderful customer…
Thank you for the wonderful customer service offered by your online rep, Ariana. She was helpful with processing the order thru chat. A reasonable discount was also applied to my purchase. Thank you for the positive impressions and I will consider returning to the site to look at your other selections.
Jane
Jane, did a excellent job helping me order my new dining table. She was extremely helpful, answered my questions promptly, and had my table ordered within minutes. Thank you Jane for your great customer service.
Great experience they was willing to…
Great experience they was willing to get everything rolling with the order right away.
Fiona is the best
I am very happy to have Fiona help me with my Tommy Bahama Furniture order. Fiona offered great service, respect and very knowledgeable with the ordering process. I thoroughly enjoyed starting the process with the excellent chat service she provided me. Thanks Fiona for your excellent assistance!!
Did a live chat with sales rep and she…
Did a live chat with sales rep and she was awesome. She was able to help me purchase my bedroom set. it was quick and easy and she answered all my questions!
Excellent customer se4vices
Excellent customer service. Adrianne made it quick & easy! I would have no problem using them again.
Chloe was very helpful answering all my…
Chloe was very helpful answering all my questions, she even confirmed that the item which, I was ordering was in stock. Thank you so much.
John was most pleasant and efficient…
John was most pleasant and efficient with placing my order. I had a problem Placing my order on line this morning and John took the initiative to call me on the phone to help. Thanks
Jackie Baird
Happy service= Happy customer
As a first timer in purchasing a furniture, I am very much content with the purchase I made with the help of Andrían. I'm loving my dresser along with the mirror, also loving how my room is coming along now that I have the dresser of my dreams. The delivery went smoothly and definitely considering to make another purchase with you guys!
John was very helpful and explained the…
John was very helpful and explained the whole process of getting the item I purchased. He was polite and courteous.
Sydney was fantastic with helping me…
Sydney was fantastic with helping me online. This is my second order with your company. I was very pleased before and I hoping to have the same experience this time around.
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