Beds Are Uzzz Reviews 

94
TrustScore 4 out of 5

3.9

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Rated 5 out of 5 stars

In the last year I've bought four Hypnos beds from Southbourne Branch. Steve and Harry could not have been more helpful and a competitive price too. Delivery team assembled beds, disposed of old ones... See more

Company replied

Rated 5 out of 5 stars

Having been very unfortunate in being supplied with not one but two faulty mattresses, made by Vispring, Beds Are Uzzz, namely Paul Fellingham, the manager, has, on my behalf, arranged for Vispring to... See more

Company replied

Rated 5 out of 5 stars

Had our new bed delivered yesterday and can 100% recommend. Well looked after in the showroom. Delivery guys were brilliant and extremely careful carrying everything through the house. Wore shoe prote... See more

Rated 1 out of 5 stars

Ordered Frank Hudson Bed and 2 bedside tables in January . Took money out from my credit card straight away. Kept postponing delivery date multiple times. Waited till May....Still not delivered . N... See more

Company replied

Company details

  1. Bed Shop
  2. Mattress Store

Written by the company

At Beds Are Uzzz we strive to offer the very best customer experience alongside highly competitive prices. Beds Are Uzzz have six stores located around the south of the UK and we have been trading in excess of 40 years.


Contact info

3.9

Great

TrustScore 4 out of 5

94 reviews

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No recent history of asking for reviews

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3.9

All reviews

(94)

11 reviews in the last 12 months

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Rated 1 out of 5 stars

Online store is completely rip off

Online store is completely rip off.
I regret of buying online. Paid few hundreds pounds more.

November 29, 2024
Unprompted review
Beds Are Uzzz logo

Reply from Beds Are Uzzz

**EDIT**

We have requested more information but have not had a response, after investigating this matter internally I was made aware that you visited our Harrow store asking for a discount on multiple items which at the Managers discretion this was agreed. It then came to light that you had previously purchased from us Online and wanted to exchange your mattress under our 40 Night Sleep Trial whilst benefiting from a bulk discount.

Unfortunately this would not be possible but as a gesture of goodwill the customer service agent you dealt with removed the admin charge on your Sleep Trial exchange.

We do state on our website and encourage for our customers to visit or speak to our Sleep Experts In Store - from time to time they do have access to additional discounts hence the ‘Contact Us For Best Price’ messaging throughout our website.

If you need any mattresses or items we sell in the future please let us know and as an additional gesture of goodwill we will award some extra discounts.

Yours Sincerely
Alex Fellingham
Beds Are Uzzz

—————

Hello,

We appreciate all reviews good or bad. To investigate this matter properly, please provide your order number, name & email address.

A team member will investigate this matter and get back to you.

Best Regards
Alex Fellingham
Beds Are Uzzz

Rated 1 out of 5 stars

My husband paid £2950 deposit towards a…

My husband paid £2950 deposit towards a bed and headboard with a balance of £7000 to pay , we couldn’t afford to pay the balance due to personal circumstances and he battled for 4 years back and forth with this company who refused to give us back our deposit and after leaving it for almost a year my husband got in touch with them and they offered to refund £1350 of our £2950 of which is a joke especially after keeping our money for so many years I will not rest until we receive our full deposit amount we paid as we are the customer and we have lost out greatly and I will continue to complain to all relevant bodies until full payment is refunded back to us.
Extremely distressed and disappointed with this company beds are uzzz.

December 13, 2023
Unprompted review
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Reply from Beds Are Uzzz

Hello Mr Elijah,

Thank you for your review. We respect and appreciate all reviews good or bad. The bed you ordered was a bespoke item that was handmade to order. Due to the nature of the order we do not accept cancellations or refunds. We tried to work with you over about a 12-month period to get your order delivered, we even offered a considerable discount as a gesture of goodwill for you to accept delivery. We have not heard back from you since 2021 and the order remained unpaid despite us making multiple attempts to try and get the matter resolved. When you reached out to us earlier in November this year we explained your order had been cancelled due to the fact we had not heard from you in over 2 years. As a gesture of goodwill, we made a full and final settlement offer and refunded you £1350.00 which you agreed to.

I appreciate this may not have been your desired outcome but we have been very fair with this order and bent on our usual very strict terms and conditions.

Kind Regards
Alex Fellingham
Beds Are Uzzz Stores

Rated 1 out of 5 stars

We have used before never been a…

We have used before never been a problem ordered a mattress topper ( £200 ) promised 3 days delivery had to ask for my money back after 4 phone calls and a 20day wait not even an apology .

August 5, 2024
Unprompted review
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Reply from Beds Are Uzzz

Thank you for your recent review, we appreciate all feedback good and bad. I have now looked into your order with the additional information you provided and can see that the supplier booked the goods in with us multiple times but failed on all occasions to deliver them.

This is incredibly frustrating for you and us. I am sorry things did not pan out how you expected with this order.

In the interest of keeping a very valued existing customer when you need something again in the future please get in touch with the branch and as a gesture of goodwill, we will sort some additional discount on whatever it is you need to purchase.

Once again please accept our sincerest apologies for any inconvenience caused with this order.

Best Regards
Alex Fellingham
Beds Are Uzzz

Rated 5 out of 5 stars

No Hassle Experience

After visiting the Hypnos showroom and deciding on the bed we wanted, visited High Wycombe Beds Are Uzzz (at Hypnos recommendation) to place order. Showroom staff helpful and friendly and competitive price quoted for bed. Delivered quicker than expected by courteous delivery team. No hesitation in recommending Beds Are Uzzz

March 26, 2024
Unprompted review
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Reply from Beds Are Uzzz

Thank you very much for your positive review. We are pleased to hear you have been happy with the bed and our service - I will pass this on to our team.

Best Regards
Alex Fellingham
Beds Are Uzzz

Rated 5 out of 5 stars

Quick delivery and competitive prices

Ordered online. Cheapest website around for the items I wanted. Delivery was super quick! Delivery was going to be up to 2 weeks but my order arrived within 7 days. Simple and easy transaction.

April 22, 2024
Unprompted review
Rated 4 out of 5 stars

Efficient and helpful.

We purchased a Tempur mattress on line at a very competitive price. The help when ordering was appreciated and the estimated delivery time was spot on. Delivery to us was at the time stated, so all in all, I would recommend Beds are Uzz.

April 4, 2024
Unprompted review
Rated 5 out of 5 stars

7 bed order

Was a bit nervous putting a large order in but this company has been excellent, supplying 7 beds within a tight time frame, delivering and assembling on a specified date.

March 8, 2024
Unprompted review
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Reply from Beds Are Uzzz

Hi Emma,

Thank you for your positive review, I am pleased you are happy with the beds and our service.

If you require any further assistance in the future you know where we are.

Best Regards
Alex Fellingham
Beds Are Uzzz

Rated 5 out of 5 stars

Timely and good quality service

Delivered the mattress and pillows to schedule and at a competitive price. didn’t let us down!

December 3, 2023
Unprompted review
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Reply from Beds Are Uzzz

Thank you for your positive review, I will pass this on to all of our team.

Best Regards
Alex Fellingham
Beds Are Uzzz

Rated 5 out of 5 stars

What an outstanding company

What an outstanding company! I went in wanting a Tempur mattress but knowing I couldn’t afford one, Steve listened to me and showed me similar products within my budget. He was so patient as I “faffed around”, answered all of my questions and also directed me to a storage divan bed for my son without trying to “up sell” me anything. I placed the order on a Sunday and it was delivered 9 days later. The delivery team were incredible, took care setting up the bed and removing packaging etc whilst being very friendly and professional.
In an era where customer service is being eroded this company stands out, absolutely exceptional in every way, thank you!

October 10, 2023
Unprompted review
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Reply from Beds Are Uzzz

Good Morning,

Thank you for your positive review, it is always great to hear about customer experiences. I will share this with Steve and the team.

Best Regards
Alex Fellingham
Beds Are Uzzz

Rated 5 out of 5 stars

Fabulous Customer Service 😊

Ordered a Sleepsoul double mattress last Monday, on my bed by the Friday! Shout out to Carl!! Amazing customer service .. I was really impressed. He was very patient with my questions and kept me updated with the delivery date, as I was having my old mattress removed on the same day and didn't want to end up with no mattress at all. Mattress itself was really competitively priced. Overall very happy 😊 thanks Carl!

May 22, 2023
Unprompted review
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Reply from Beds Are Uzzz

Good Morning, thank you for your positive review. I am pleased to hear you are happy with your experience!

I will pass this great feedback on to Carl and the rest of the team.

Best Regards
Alex Fellingham
Beds Are Uzzz

Rated 5 out of 5 stars

Excellent company to deal with…

Spoke with David at the Bournemouth branch. I told him of my woes with another local company in Christchurch whom believe the sun shines out of their behind.
David took me on a short tour of the stock and guided me to a Sealy Spencer divan set. I told him about my arthritis and he said this bed was the one for me as unlike other beds it is designed to sit on the edge of. It felt a little on the soft side to the touch but to lay on full filled the dream. A delight to sleep on and expertly delivered by the team. I am a little biased towards the end of the process I truly believe a good delivery team is the icing on the cake as to give that polished feeling to a company. This company has it all a sales person that knows his stuff no bull just old school helpful and that starts the journey. Professional and polite delivery team.
I would recommend them to anyone who just wants the right product for them.
Many thanks to beds are uzzz

December 14, 2022
Unprompted review
Rated 5 out of 5 stars

Don’t buy a bed from anyone else service and product outstanding

Amazing service from this company absolutely 1st class!
Spoke with Matt at the Bournemouth Branch discuses bed type I wanted having been severely let downs by Land of Beds who mis sold our 1st Millbrook bed, anyway ordered a new top of the range Millbrook mattress from beds are uzzz following in depth discussions with Matt. Sadly our first mattress arrived damaged but there was no quibble no hassle a replacement was ordered immediately and it arrived today, perfect! This mattress is absolutely fabulous so comfortable I received exactly what I wanted and ordered therefore I wouldn’t buy a bed or mattress from anyone else - there was no need to try it out in the store first because Matt listened he is so experienced knows his stuff and I got exactly what i ordered a first class quality product with exceptional customer service received - well done beds are uss 1 happy customer.
Thank you so much

November 14, 2022
Unprompted review
Beds Are Uzzz logo

Reply from Beds Are Uzzz

Thank you for your positive review, I will pass this on throughout our team.

Best Regards
Alex Fellingham
Beds Are Uzzz

Rated 5 out of 5 stars

The best experience ever

The best experience ever! Only them if we decide to go for new bed or mattress. Excellent customer service, everything as promised.

All the best!

October 18, 2022
Unprompted review
Beds Are Uzzz logo

Reply from Beds Are Uzzz

Thank you for your positive review, I will pass this on throughout our team.

Best Regards
Alex Fellingham
Beds Are Uzzz

Rated 5 out of 5 stars

Fabulous service and products!

Fabulous service, amazing bed!
We recently purchased a mattress and divan from Enzo in Maidenhead. Very impressed with the sales process and price matching. When the divan was delivered there was an issue with the size of the bed and the staircases in our house. Enzo was incredibly helpful in arranging the manufacture of the same sized divan but in smaller parts. We are very appreciative of this and would highly recommend both the products and service offered by both Enzo and this company, thank you!!

October 11, 2022
Unprompted review
Beds Are Uzzz logo

Reply from Beds Are Uzzz

Hi Laura, Thanks for your positive review. We are pleased you are happy with your bed and the service.

I will share this review with Enzo and the rest of the team.

Best Regards
Alex Fellingham
Beds Are Uzzz

Rated 5 out of 5 stars

Superb service and value

Superb service, bought 2 mattresses from this company, the price was excellent and so was the delivery, friendly staff in the Bournemouth branch we’re very helpful as we’re the 2 very happy delivery guys.
I’d definitely buy from them again.

August 13, 2022
Unprompted review
Beds Are Uzzz logo

Reply from Beds Are Uzzz

Thank you for your positive review, I will pass this on throughout our team.

Best Regards
Alex Fellingham
Beds Are Uzzz

Rated 5 out of 5 stars

100% satisfied

I've recently moved to Southbourne and needed a new bed for the spare room. The guys in the shop were extremely friendly, knowledgeable and professional. I found a divan with drawers and a headboard for less than my own mattress!! I wish I had known about this shop before I ordered my ridiculously expensive mattress from the other online retailer! The bed looks and feels amazing, my guests never want to leave. Also delivery was included and they took it to the room unpacked it, put it together and cleared all the rubbish. Lead time was really good too - just under a fortnight. I cannot fault this shop - amazing service from start to finish. SHOP LOCAL!!

August 7, 2022
Unprompted review
Beds Are Uzzz logo

Reply from Beds Are Uzzz

Good Morning, thanks for your positive review, I will pass this on throughout our team.

Best Regards
Alex Fellingham
Beds Are Uzzz

Rated 5 out of 5 stars

Pillow Talk

Got a new bed from Beds are Uzzz in Southbourne a few years ago and they were hugely helpful then so when we needed new pillows it was an obvious place to go back to. Salesman was very helpful and knew about the product - needless to say I now have new pillows that I am delighted with. Would definitely recommend.

August 2, 2022
Unprompted review
Beds Are Uzzz logo

Reply from Beds Are Uzzz

Hi Ed, thanks for your positive review, I will pass this on to the guys down in Southbourne.

Best Regards
Alex Fellingham
Beds Are Uzzz

Rated 5 out of 5 stars

Hemel Hempstead- 5*

Carl of Beds are Uzzz Hemel. What can I say except THANK YOU. Have been meaning to leave this review for so long. Knows his stuff, got the perfect bed, excellent customer service and when something went awry he dealt with it all seamlessly. See you in 8(?) years when it's time for a new one

I should also add how neat, tidy and polite the delivery team are. Wouldn't know theyd been here

July 6, 2022
Unprompted review
Beds Are Uzzz logo

Reply from Beds Are Uzzz

Thank you for your positive review, I will share this with Carl and the rest of the team.

Best Regards
Alex Fellingham
Beds Are Uzzz

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