Beds Are Uzzz Reviews 

94
TrustScore 4 out of 5

3.9

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Rated 5 out of 5 stars

In the last year I've bought four Hypnos beds from Southbourne Branch. Steve and Harry could not have been more helpful and a competitive price too. Delivery team assembled beds, disposed of old ones... See more

Company replied

Rated 5 out of 5 stars

Having been very unfortunate in being supplied with not one but two faulty mattresses, made by Vispring, Beds Are Uzzz, namely Paul Fellingham, the manager, has, on my behalf, arranged for Vispring to... See more

Company replied

Rated 5 out of 5 stars

Had our new bed delivered yesterday and can 100% recommend. Well looked after in the showroom. Delivery guys were brilliant and extremely careful carrying everything through the house. Wore shoe prote... See more

Rated 1 out of 5 stars

Ordered Frank Hudson Bed and 2 bedside tables in January . Took money out from my credit card straight away. Kept postponing delivery date multiple times. Waited till May....Still not delivered . N... See more

Company replied

Company details

  1. Bed Shop
  2. Mattress Store

Written by the company

At Beds Are Uzzz we strive to offer the very best customer experience alongside highly competitive prices. Beds Are Uzzz have six stores located around the south of the UK and we have been trading in excess of 40 years.


Contact info

3.9

Great

TrustScore 4 out of 5

94 reviews

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No recent history of asking for reviews

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Replied to 100% of negative reviews

Typically replies within 1 week

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3.9

All reviews

(94)

11 reviews in the last 12 months

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Rated 5 out of 5 stars

I can’t praise this company enough from…

I can’t praise this company enough from initial contact to delivery. I went to all the big players and then visited Enzo at Maidenhead after an initial phone chat. He excelled on knowledge, customer service and price. Delivery was as quoted, which longer than other retailers, but the huge savings made it worth the wait. The delivery guys couldn’t be faulted.

November 10, 2021
Unprompted review
Beds Are Uzzz logo

Reply from Beds Are Uzzz

Hi Christine,

Thank you for your positive review, I will pass this on throughout our team.

Best Regards
Alex Fellingham
Beds Are Uzzz

Rated 5 out of 5 stars

Great Service

Fabulous mattress (Tempur hybrid) at the best price I could find. Great service too from Carl at Hemel and the guys that delivered. I would recommend.

October 31, 2021
Unprompted review
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Reply from Beds Are Uzzz

Hi Claire,

Thanks for your positive review, I will pass this on throughout our team.

Best Regards
Alex Fellingham
Beds Are Uzzz

Rated 5 out of 5 stars

Highly recommend

Amazing, comfy mattress at a really excellent price. Very easy and pleasant online shopping experience. Arrived early, well packed and exactly as described. Cannot recommend highly enough.

October 19, 2021
Unprompted review
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Reply from Beds Are Uzzz

Hi Patrick,

Thaks for your positive review, I will pass this on throughout our team.

Best Regards
Alex Fellingham
Beds Are Uzzz

Rated 5 out of 5 stars

Fantastic service from these guys

Fantastic service from these guys. New mattress (Hypnos Ortho Elite Alpaca, Extra Firm).

Fantastic Price.
They keep you informed while waiting for your delivery.
Delivery guys where prompt and called to give me a time on the day
Mattress is perfect and old one taken away

Couldn't have been better really.

Will definitely use again. Thank you!

October 2, 2021
Unprompted review
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Reply from Beds Are Uzzz

Hi Sharon,

Thanks for your positive review, we are pleased you are happy with the mattress and our service.

Best Regards
Alex Fellingham
Beds Are Uzzz

Rated 5 out of 5 stars

Great price, service and delivery

Bought a Relyon Heyford Ortho Pocket 1500 Mattress from Beds Are Uzz.
It was competitively priced and buying from the website was easy.
Very helpful staff kept me regularly updated by e-mail.
Delivery arrangements were great as were the 2 guys who delivered the bed at the promised time.
Very pleased with the mattress which is firm but only took 1 night to get used to.
I recommend Beds are Uzz and will buy from them again.

August 25, 2021
Unprompted review
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Reply from Beds Are Uzzz

Hi Mr Mawer,

Thank you very much for your positive review, it is great to hear you are pleased with your mattress & our company.

Sleep well!

Best Regards
Alex Fellingham
Beds Are Uzzz

Rated 5 out of 5 stars

Absolutely fantastic service

Absolutely fantastic service, brilliant price on our sealy mattress. Easy to read website and very informative. All paid for and invoice received with all information clear to read. We had trouble with the delivery team Sealy sent so when I contacted Beds are Uzzz directly they were very helpful in offering help. We got the mattress up ourselves. Would recommend this company. Sealy use Panther ... see separate review.

June 16, 2021
Unprompted review
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Reply from Beds Are Uzzz

Good Morning,

Thank you for your positive review, I will pass this on throughout our team.

Best Regards
Alex Fellingham
Beds Are Uzzz

Rated 5 out of 5 stars

Alex is absolutely amazing

Alex is absolutely amazing. His customer service is outstanding as is his patience and understanding. After having dealt with Alex I will only buy mattresses here. He responds incredibly quickly to emails and always phones back with updates. Alex keeps you personally updated with progress and treats you as if you are his only customer for the day. He is always so aware of what you need as a customer and has a lot of empathy. Alex is such an excellent example of customer care and service. He should train others to excel as he has. Seriously Alex is absolutely amazing- he goes the extra mile and always puts the customer first . What an absolute delight to deal with Alex. Buy your mattresses and beds from Alex at BedsareUzz and I assure you- you will be glad you did.

April 28, 2021
Unprompted review
Beds Are Uzzz logo

Reply from Beds Are Uzzz

Thank you very much for your kind words, I will pass your review on throughout our team.

Best Regards
Alex Fellingham
Beds Are Uzzz

Rated 5 out of 5 stars

Great!

We bought our Sealy mattress from here as it was an excellent price with an additional discount code on their site. Ordering process was easy, delivery was earlier than anticipated and we were able to pick the day of delivery. Received a call from the courier on the day of delivery to advise what time to expect them. Overall great service and would recommend Bedsareuzzz to others - thank you!

April 11, 2021
Unprompted review
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Reply from Beds Are Uzzz

Thank you for your positive review, I will pass this on throughout our team.

Best Regards
Alex Fellingham
Beds Are Uzzz

Rated 5 out of 5 stars

Excellent

Thoroughly recommend Beds Are Uzz, an excellent service from start to finish. The divan set we bought was a good price and the online chat service was able to answer all the questions I had quickly and with sufficient detail. The purchase process was very efficient and the delivery team were professional. All in all I was very impressed.

April 6, 2021
Unprompted review
Beds Are Uzzz logo

Reply from Beds Are Uzzz

Thank you for your positive review, I will pass this on throughout our team.

Best Regards
Alex Fellingham
Beds Are Uzzz

Rated 5 out of 5 stars

A great experience.

A great experience.
From the moment I called them-they answered the phone immediately -a revelation in these Covid days-to the delivery, bang on time! Excellent service. Very competitive prices. Great advise.
An all round terrific experience -highly recommended

March 24, 2021
Unprompted review
Beds Are Uzzz logo

Reply from Beds Are Uzzz

Thank you for your positive review, I will pass this on throughout our team.

Best Regards
Alex Fellingham
Beds Are Uzzz

Rated 4 out of 5 stars

Excellent service

Excellent service, ordered mattress (one we'd been searing for ages) they had stock and it arrived within 7 days. Only issue was no phoned / messaged to say when it was arriving. Luckily i was in :)

February 25, 2021
Unprompted review
Beds Are Uzzz logo

Reply from Beds Are Uzzz

Hi Stuart,

Thanks for the review and apologies you were not given any prior notice about the delivery. We use Relyon's appointed carrier for delivery of these mattresses so we will feedback this detail to them.

Best Regards
Alex Fellingham
Beds Are Uzzz

Rated 5 out of 5 stars

Exceeded Excellence!

I've have been in the furniture trade in excess of 30 years, so I know a thing or two about the workings of the trade. Beds Are Uzzz exceeded my expectations from start to successfully completing my order. Unlike large furniture stores who keep hold of your money and give you extended delivery dates (this is purely done for cashflow reasons). I had my order completed well within the period stated. All the staff I dealt with were very professional, courteous and very knowledgeable. I honestly couldn't recommend them high enough! Well done guy's, service as it should be!

KR.
Jas

January 12, 2021
Unprompted review
Beds Are Uzzz logo

Reply from Beds Are Uzzz

Hi Jas,

Thank you very much for your positive review, it is great to hear. I will pass this on throughout the team.

Best Regards
Alex Fellingham
Beds Are Uzzz

Rated 5 out of 5 stars

Absolutely first class service from…

Absolutely first class service from start to finish. We found our mattress here cheaper than anywhere else. All communications were excellent. Delivery was as stated - the delivery men were brilliant. Cannot recommend highly enough.

October 22, 2020
Unprompted review
Beds Are Uzzz logo

Reply from Beds Are Uzzz

Thank you for your positive review, I will pass this on throughout our team.

Best Regards
Alex Fellingham
Beds Are Uzzz

Rated 5 out of 5 stars

Five Star Service Throughout

I found the Hypnos bed that I wanted on the BedsAreUzzz website at a good price. I then found the same bed at a better price on a competitor's site, but that seller had weaker reviews here on TrustPilot. This prompted me to test out the BedsAreUzzz price match promise. It worked! I had an immediate response, offering not only to match the rival's price, but to undercut it slightly. I placed my order and, exactly on schedule, I was contacted by the company with a proposed delivery date. The team from the Maidenhead branch who delivered the bed were punctual, polite, efficient, and Covid aware. From start to finish, a five star experience.

August 24, 2020
Unprompted review
Beds Are Uzzz logo

Reply from Beds Are Uzzz

Thank you for your positive review, I will pass this on throughout our team.

Best Regards
Alex Fellingham
Beds Are Uzzz

Rated 3 out of 5 stars

Very neglectful service.

I went to the showroom in Dorchester to find a comfortable bed as I have a bad back. I would have ordered one online, but needed to test it myself. Salesman completely ignored me for some considerable time as he was dealing with someone else (could have said a few words to me), so I hung around until he finally dealt with me and explained the beds. Someone else came along and I had to then wait until he had finished with THEM!
I always think that if spending over £1000 I prefer not to be ignored like that. Anyway, I purchased the bed (not much competition in Dorchester) and was given a delivery date of 6 weeks, which turned into months due to lockdown, but not a single word of apology or what was to happen next until I sent an email or two.
Once the bed arrived and living on my own I then had to ask a friend to keep coming round to help me turn the mattress (several times) as per the instructions until I found the smallest label on the mattress that this was a "no turn" mattress. Nobody had mentioned this and it was not clearly marked anywhere except on this tiny label.
Not happy with the bed either, but I had not been advised of any return mechanisms so have not complained.

August 21, 2020
Unprompted review
Rated 1 out of 5 stars

Absolutely hopelessly disorganised

July 4, 2020
Unprompted review
Beds Are Uzzz logo

Reply from Beds Are Uzzz

Dear PF,

Thank you for your review, we welcome all reviews good or bad.

Could I ask you kindly provide us with some more information relating to your experience or order? Currently, I am unable to find an order due to the limited information on your Trustpilot account.

You can reply here and I will take a look for you or if you would prefer you can send us an email to service@bedsareuzzz.co.uk and I personally will take a look for you.

Best Regards
Alex Fellingham
Beds Are Uzzz

Rated 5 out of 5 stars

Excellent Service - Quality Bed

Had our new bed delivered yesterday and can 100% recommend. Well looked after in the showroom. Delivery guys were brilliant and extremely careful carrying everything through the house. Wore shoe protectors etc. Very happy customers (and just enjoyed an excellent nights sleep on our new Vispring bed😀).

March 18, 2020
Unprompted review
Rated 5 out of 5 stars

We ordered a large ottoman bed from…

We ordered a large ottoman bed from Beds are Uzzz.
We did have a few issues with damage to the panels, but Richard from Beds are Uzzz, did a grand job dealing with us and sorting out the issues with the manufacturer.
Would use again, and thanks Richard!

March 8, 2020
Unprompted review
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Reply from Beds Are Uzzz

Thank you for your positive review. We are sorry to hear you had an issue but are pleased it has been resolved.

I will pass this on throughout our team.

Best Regards
Alex Fellingham
Beds Are Uzzz

Rated 5 out of 5 stars

Great service and great price!

Had a great experience with this company. We shopped around for ages for a Tempur matress and found no where offered a deal like this company did. I submitted the "give me your best price" request and Tom called me back really quickly and gave me a great price. Delivery was as agreed, so no hassle and great service! I would recommend and use again.

January 26, 2020
Unprompted review
Beds Are Uzzz logo

Reply from Beds Are Uzzz

Thank you for your positive review, I will pass this on throughout our team.

Best Regards
Alex Fellingham
Beds Are Uzzz

Rated 4 out of 5 stars

Great service, friendly team, would recommend

Visited the Harrow branch, was able to order a bed of my choice which was delivered the next week. The staff member was friendly and helpful and recommended a bed in my budget. Good value and the bed is very comfortable. No expensive add ons.

January 17, 2020
Unprompted review
Beds Are Uzzz logo

Reply from Beds Are Uzzz

Hi Emma,

Thank you for your positive review, I will pass this on throughout our team.

Best Regards
Alex Fellingham
Beds Are Uzzz

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