Bed SOS Reviews 812

I've read the excuses this company provides for their pathetic service. If they were half as good at fulfilling orders.....
Nope, they don't reply to emails and now, using the email address they give, I get the message:
The email address you tried does not exist.......
(not allowed to copy and paste full message).

Humm, I clicked on the email link THEY provided!
As I paid via my Amazon account, I'll be contacting Amazon for my money back.
Worst company ever. Just don't bother with them

Won’t ever use again.
Ordered a bed for next day delivery on a Monday afternoon, by Wednesday I had no further correspondence from them so began to chase as I
was expecting delivery that day, an hour waiting on the phone no answer, left voicemail no answer, contacted by Facebook and Instagram finally got a response gave them my details no response again by Thursday lunchtime messaged and said if it’s not being delivered today I want a refund, I received a response quite quickly saying they would process refund 3-5 days.
This company quite obviously are offering something they can’t deliver. Stop making false promises and you might save yourself a lot of hassle dealing with customer complaints.

Ordered goods not delivered on the day promised, no reply to email, message or phone calls where you are put on hold forever then asked to leave a message which is not replied to, I wish I saw the messages here before ordering, I don't know even how to ask for a refund as they don't respond. I am arriving to an empty house, thanks.

Worst company ever, so wished I had read the reviews first as I would not have touched them with a barge pole! Ordered a bed 3 weeks ago and still waiting so have asked for a refund. Will report to Ombudsman if I don’t receive my money. DO NOT USE.

don’t bother. Cheap beds but pointless if they never arrive.

Like the other reviews here we had a bed that was supposed to arrive a week ago, 6 emails, 2 DMs, 3 hours on hold later it never arrived, was supposed to arrive today and it still hasn’t despite a promise over email. Truly truly awful. Currently have no idea if this is even going to turn up since I can’t seem to get in touch with anyone - I wouldn’t be surprised if this was a scam.

Requested delivery date 2 weeks in advance. Took time off work to be in for delivery. Had to chase to confirm delivery would be made on 2/6/23. Advised by Eleanor at Bed SOS it was with courier for delivery 2/6/23 - between 8 am and 6 pm. No further communication from Bed SOS or Courier to explain why not delivered.

Requesting full refund at 08.30 am 5/6/23 as they have failed to deliver the goods - guess what - no response again to email. No attempt to call or to explain why delivery did not take place.

Wished I'd read all the negative reviews before I made a purchase with this company - I would not have ordered from them. What a complete shambles we have been strung along with a pack of lies from the moment the order was placed.

Ordered the time living Venice bed with memory foam mattress and was so happy with how fast the delivery was!

Staff were very helpful with helping me decide on what choice to go for.

Partner and I are very happy and would definitely be using bedsos again.

Thank you again

Ordered a mattress. Took £300 from my account and failed to deliver or respond to emails or calls. Reporting to ombudsman and seeking refund. Do not use.

Worst experience ever without a doubt. Pretended the item had been sent and was damaged in transit. Couldn't provide any tracking or proof. Next day delivery is a complete joke. Slow to reply to emails. It's now been weeks and I still haven't been refunded.

Promise next day delivery so I waited in all day - nothing. No response to my email and no one picked up the phone after being on hold for 30 minutes. What a joke of a company.

Why offer next-day delivery if you can't fulfill it?

Having used this company for the first time, due to claims of next day delivery and the fact I needed the bed urgently, I placed an order. After it did not arrive for several days, after 3 working days and several unanswered calls, they managed to reply to an email. Having read other reviews between order and email reply, the reply didn’t surprise me. There was just an excuse as to why the delivery had not arrived. It seems this company is better at excuses than delivering orders or anything resembling customer service. Suggest avoiding. Obtained refund and ordered elsewhere, as I will do for 3 other beds required, so a good amount of business has been lost by them

3 days of constantly trying to get through on the phones. No answer, messages left for someone to call, no one called. Emailed twice and no response. Ordered a bed, advised it would arrive next day between 4-6pm. Now had to take 3 days off work and still no sign of the bed or communication. I am so appalled at the service. I would like a full refund as we cannot wait any longer for a bed that may never turn up. Please refund order number 37467 and atleast respond to this review to advise that someone is actually working for this company. Since the phone cuts off after 47 minutes. Can't listen to anymore hotstepper hold music!!!!!

I ordered a bed on 13 March but the bed never came until now. It is also stressful to deal with BedSOS as they ignore my call. The level of trust we gave doesn't get paid back with what they provide.

I've also never seen the tracking number or a similar kind. It is very difficult to believe that they actually send the bed.

Hopefully, the service would be much better.

I have written 2 reviews now and neither have posted for some reason. This company is the most shambolic I have ever dealt with and they have caused my family a great deal of distress this week. We have been lied to day after day, sent emails that are not worth the paper they are typed on. The bed was advertised as next day delivery - turns out you don’t even get your bed 5 days after you order it. I have been promised a call from a manager (a lady called Eleanor told us this) and it is now the 19th March and still nothing. The worst was Friday 17th when we tried from 9 o’clock in the morning until 5pm in the evening (left about 7 messages, all of which were ignored) to speak to somebody. It is utterly disgraceful and I have gone so far as to report this company to Trading Standards and believe it or not, I have also reported them to the police. I believe they have stolen our money £640 in total - and not supplied the goods. In my book, that is theft! We had family arrive midweek to stay with us as we had a family funeral - no bed for them to sleep in so my husband had to go and buy an airbed for us to sleep on, whilst we gave relatives our bed. This company are shameful, faceless cowards who think the best way to treat their customers is to ignore them. Please, please, please take heed of this review, I am not a person who exaggerates the truth, this has been the most dreadful experience and I wouldn’t want anybody else to go through this. BED SOS…… SHAME ON YOU!!!

This has to be the worst company I have ever dealt with. They lie by offering next day delivery (the reason we ordered with them), they then do not answer the telephone (we were on hold for 2 hours without getting through) nor emails. So we are left over £600 the poorer with no bed no mattress and no obvious means of communication with the company.

I have now requested a refund and heard nothing.

The advertised next day delivery clearly doesn’t exist and is just a con to get the sale. Took time off work to be there for the delivery, and…… nothing.

Contacted Bed SOS who told me it wound be delivered that day. So I stayed in again, and……. nothing.

Still no bed now, a week later. And Bed SOS can’t even be bothered to contact me after my subsequent email.

Do yourself a favour and buy from elsewhere.

I have purchased two beds recently and can honestly say from start to finish the service was excellent. Ordered exactly what I was looking for and delivered on time, definitely buy again.

Great experience with Bed SOS, from the get go all the way to the order being delivered they were very helpful. Would highly recommend and will definitely buy from Bed SOS again.

Where do I start.. numerous issues with this company.

I contacted customer services to ask if I would be given a time window of delivery as I work close to my house and wanted to be home for when it arrives. Told by both the courier service and BEDSOS that driver would let me know 30 mins before. I receive a call from driver once bed had been delivered saying I need to pick it up (Clearly no communication)

Once opening the parcels, I realised that there was no mattress included - as I ordered the bed and mattress together. Contacted customer services and they said it had been 'damaged in transport' so they are sending a new one out for delivery. This was a blatant lie as a couple of hours later I am told by customer services they have found confirmation of shipment for the mattress which is being sent by a different courier service to the bed.

No tracking whatsoever for the mattress, had to wait 2 days for it to arrive after the bed. What makes it worse, is I was at work and didn't receive any notification once it was delivered, I get home late evening and the mattress is just lent up against the front door on an open street. (Could of easily been stolen or damaged)

Once I start setting up the bed, I realise there is a stain on the foot board that I cannot remove - a small black mark about the size of a 10 pence coin. Looks as if ink as been dropped on it or something.

Not only that, there are no holes for me to screw the feet of the bed into the frame. I have had to use a drill to screw into the fabric and also the wood.

Would steer clear of this company as customer service is not the best.

Ordered a mattress and a bed, only the bed came. It was a Friday, rang up and after three times off the phone going to voicemail, someone answered and said the mattress was on a separate delivery and would arrive between 4-6pm. 6pm goes by, no mattress. And now, they’ve closed customer service for the weekend.

I have awful back problems and this means I’ve had to sleep on the floor as they haven’t delivered what I paid for and lied to me about when it would come. I am in tremendous pain from the bad sleep without my mattress and I have no idea how long I’ll be without a mattress and how much pain I’m going to suffer with.

On Monday I rang, they said it had been damaged in transit and another would be shipped next day to arrive Tuesday. It’s now Tuesday and I’ve been given… some screws. Yes, you read that right. I was given screws instead of a mattress. Customer service said they would send another out to come on a pre-noon delivery.

On Wednesday, I got tracking for the delivery by asking - this should’ve been given to me without asking. The mattress wasn’t on a pre-noon delivery, it was on a 8am-6pm delivery. So that was a lie again!

The mattress eventually arrived on the Wednesday, and it’s a nice mattress. The bed frame is nice too. So at least that’s a plus.

I’ve asked to discuss compensation, but I am being ignored by their customer service now.

Last and final update & edit - I chased customer service *again* about compensation. They offered a £30 refund. Considering I paid £629 for this order, £30 is absolutely abysmal. Shocking company, please think again before buying.

Update on 1 Feb - they haven’t refunded anything due to the fact I’ve left this truthful review of my experience with them.

Do not deal with this company, they will not respect you as a customer.