Ordered bed frame and mattress Monday evening, delivered as arranged Wednesday morning. Took couple of hours to put together, very simple instructions, delivery to required room, telephoned 40 mins... See more
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Review summary
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Reviews shaping this summary
Ordered my daughter this single bed as she is short of space and it has lift-up storage space. Spoke with customer services before ordering as needed to ask a few questions. Helpful staff and good ch... See more
Company replied
Easy to use website , seemed straightforward ... and offering very fast delivery is what attracted me in ordering from this company as i urgently need the bed for my holiday property . Reviews lo... See more
Company replied
The website was easy to understand and manoeuvre. The measurements for the bed sizes were available and accurate, and I found even the small single bed measurement very helpful. Picking delivery d... See more
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Company details
Written by the company
UK online Beds superstore. Beds and mattresses at low prices. Wooden pine beds, leather beds, Memory Foam, cheap metal beds, Silentnight, Millbrook plus much more.
Contact info
Chapel Showrooms, HG5 0HN, Knaresborough, United Kingdom
- 01423863914
- support@bedstar.co.uk
- bedstar.co.uk
4.6
Excellent
2K reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Quick & easy
October 26, 2025
Unprompted review
Reply from Bedstar.co.uk
Good morning Lola,
Quick & easy" is what we love to hear! Thank you for taking the time to share your experience. Our team works hard to streamline everything, so we're thrilled it paid off for you.
Kind regards
Bedstar Ltd
Great price and fast delivery service
Great price and fast delivery service
October 26, 2025
Unprompted review
Reply from Bedstar.co.uk
Good morning Alun,
Thanks so much! We're thrilled you're happy with the price and delivery. We work hard to offer great value and speedy service.
Hope to see you again soon!
Kind regards
Bedstar Ltd
Easy website with plenty of choice
October 25, 2025
Unprompted review
Reply from Bedstar.co.uk
Good morning Susan
That's great to hear! We've designed our website to be simple and straightforward because we believe finding the right product shouldn't be a chore. We're so glad our wide range of options hit the mark for you.
Thanks for choosing us!
Kind regards
Bedstar Ltd
Delivery Experience Awful!
We cannot fault this company with regard to the quality of the twin mattresses we received. However, the delivery company used by them (AIT Home Delivery UK Ltd) were appalling. They arrived said absolutely nothing to us, which is considerably rude, pushed the mattresses into our hallway, shoved a piece of paper towards us at which point I mentioned the mattresses to be taken upstairs i.e to the room of our choice (as per Bedstars’policy) the driver ignored me and said ‘sign’ (the only word he said to us)and then they both left- we were left with these two very heavy mattresses which we had to get upstairs - we are both in our 70’s!! - Utterly shameful and disrespectful! I rang and spoke to Bedstar who apologised and said they would contact AIT and make a complaint on our behalf. I received an email from AIT saying they were awaiting a response from their team I replied requesting some form of compensation as we had basically had to complete the delivery upstairs to our bedroom at our own risk - since then we have heard absolutely nothing - totally disgraceful and not in anyway customer care. Hopefully someone will see this review and consider how they might feel if their elderly parents were left like this. I repeat, as Bedstar have not done as promised on their website to deliver to room of customers choice, we would like compensation for doing the job of the delivery company as a matter of respect.
October 14, 2025
Unprompted review
Reply from Bedstar.co.uk
Good morning Pauline,
Thank you for taking the time to detail your recent delivery experience. Please accept our most sincere apologies for the failure in service you encountered from AIT Home Delivery.
The policy of delivering to the room of your choice is a key part of our service promise, and we are very sorry it was not met, leaving you in a difficult situation.
We understand that our customer service team previously apologised and raised a complaint with AIT on your behalf. We are concerned to hear that you have not heard anything since their initial response and that this has not been resolved.
We are taking this matter seriously and once again are escalating it with AIT's complaints department so would expect them to be in touch quite soon to discuss the matter further.
We thank you for your feedback and again offer our sincerest apologies.
Kind regards
Bedstar Ltd
Online chat team were very helpful…
Online chat team were very helpful dealing with my issues with ordering online .
October 22, 2025
Unprompted review
Reply from Bedstar.co.uk
Good afternoon Sharon,
Our online chat team will be so happy to read this! We pride ourselves on providing helpful and efficient support, so it's fantastic to know they made a positive impact on your experience. Thank you!
Thanks again!
Kind regards
Bedstar Ltd
Easy Ordering & Helpful Staff
Very easy ordering, good value and helpful staff when I had a query before the purchase.
October 22, 2025
Unprompted review
Reply from Bedstar.co.uk
Good afternoon Claire,
Thank you for taking the time to leave such a positive review! We work hard to make ordering easy and our team is always happy to help with any queries. We're delighted we could deliver on that for you.
Kind regards
Bedstar LTD
Very helpful customer service but…
Very helpful customer service but website very slow, took me several attempts to complete the purchase.
October 20, 2025
Unprompted review
Reply from Bedstar.co.uk
Good morning Sally
Thank you for taking the time to share this. It's great to know our team provided a helpful service, but we're sorry the website speed made your purchase difficult on this occasion. We are aware there was an issue yesterday affecting website speeds, this appears to have been rectified now. We are pleased you were able to place your order in the end.
Kind regards
Bedstar Ltd
Very good purchase process
October 19, 2025
Unprompted review
Reply from Bedstar.co.uk
Good afternoon
Thank you for letting us know! We've worked hard to create a seamless purchase experience, and we're so pleased it was a positive one for you.
Kind regards
Bedstar Ltd
Used Bedstar for years
Used Bedstar for years. Great service and prices.
October 17, 2025
Unprompted review
Reply from Bedstar.co.uk
Good afternoon David,
We're thrilled to hear you've had such a positive experience with us over the years. Your loyalty means the world to us, and we look forward to continuing to serve you.
Kind regards
Bedstar Ltd
Great bed supplies company
I've used Bedstar before and been pleased with product and service. The website gives a great, no fuss description and review of products, the prices are always good. Delivery options are quick and flexible
October 17, 2025
Unprompted review
Reply from Bedstar.co.uk
Good afternoon
Thanks so much for the fantastic feedback! We're thrilled to hear you've had a great experience with Bedstar. We look forward to serving you again soon!
Kind regards
Bedstar Ltd
Phoned about delivery and confirmed…
Phoned about delivery and confirmed delivery instructions before placing order online. Very easy to order online, good price and free delivery. Would recommend. Let’s hope delivery etc matches the ordering process.
October 16, 2025
Unprompted review
Reply from Bedstar.co.uk
Good morning Barbara,
Thanks so much for your kind words and for recommending us! We're thrilled you found the ordering process easy. We're confident our delivery will match the experience, and we look forward to getting your order to you.
Kind regards
Bedstar Ltd
Fantastic company and service
Great choice great bed very fast delivery to the actual bedroom
Polite couriers
Helpful customer service post delivery too! Highly recommended
Ordered Sunday delivered Tuesday. Perfect!
October 14, 2025
Unprompted review
Reply from Bedstar.co.uk
Good morning Sarah
Thank you for taking the time to leave such a wonderful review! We're delighted that you're happy with your new bed and that our team—from the polite couriers to our post-delivery customer service—provided a great experience. We work hard to offer a fast, friendly service, so it's fantastic to hear we hit the mark. Enjoy your new bed!
Kind regards
Bedstar Ltd
Easy to navigate web site with masses…
Easy to navigate web site with masses of information on products.
Lots of choice and great pricing. Easy and lots of ways to pay.
October 14, 2025
Unprompted review
Reply from Bedstar.co.uk
Good afternoon
Thank you for the great feedback! We're thrilled to hear you found our website easy to use and our pricing great. We aim to make the shopping process as smooth as possible!
Kind regards
Bedstar Ltd
Bought a bed back in 2022
Bought a bed back in 2022. Experience was 100% positive.. glad to be back buying another! Thank you! Would highly recommend Bedstar.
October 13, 2025
Unprompted review
Reply from Bedstar.co.uk
Good afternoon Gary,
Thank you for taking the time to share your positive experience and for your continued trust in Bedstar. We are delighted to hear that your initial purchase in 2022 was 100% positive and that it has prompted your return. We sincerely appreciate your strong recommendation and look forward to assisting you with your new bed.
Kind regards
Bedstar Ltd
Reply from Bedstar.co.uk
Good morning Rosaleen
That's wonderful! Nothing beats a great night's sleep. Thanks for the feedback.
Kind regards
Bedstar Ltd
Excellent
Easy to navigate the website and everything was very clear with plenty of information to make choosing easier.
October 10, 2025
Unprompted review
Reply from Bedstar.co.uk
Good morning Denise,
Thank you for your positive feedback. We've worked hard to create a user-friendly experience with all the necessary information, and we're delighted to hear it made your decision-making process easier.
Kind regards
Bedstar Ltd
easy website to use
October 10, 2025
Unprompted review
Reply from Bedstar.co.uk
Good afternoon Bruce
Thank you for your positive feedback. We've worked hard to design a user-friendly experience, and we're delighted to know it's working well for you
Kind regards
Bedstar Ltd
website is very easy to use
website is very easy to use. Delivery is quick and free.
October 10, 2025
Unprompted review
Reply from Bedstar.co.uk
Good morning Richard,
Thank you for rating us 5 STAR!
We're so glad you had a great experience. We hope to serve you again soon!"
Kind regards
Bedstar Ltd
Good price products and easy to use…
Good price products and easy to use website. Great urgent delivery
October 7, 2025
Unprompted review
Reply from Bedstar.co.uk
Good afternoon Lisa,
Thank you for the fantastic 5-star review! We're thrilled you loved the prices, the website, and the speedy delivery. We hope you enjoy your products.
Kind regards
Bedstar Ltd
Good product range at a competitive…
Good product range at a competitive price.
October 7, 2025
Unprompted review
Reply from Bedstar.co.uk
Good afternoon Phil
Thank you for your feedback. Providing a quality product range at competitive prices is at the core of what we do at Bedstar. We appreciate you choosing us and are pleased to have met your expectations.
Kind regards
Bedstar Ltd
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