Ordered bed frame and mattress Monday evening, delivered as arranged Wednesday morning. Took couple of hours to put together, very simple instructions, delivery to required room, telephoned 40 mins... See more
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Review summary
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Ordered my daughter this single bed as she is short of space and it has lift-up storage space. Spoke with customer services before ordering as needed to ask a few questions. Helpful staff and good ch... See more
Company replied
Easy to use website , seemed straightforward ... and offering very fast delivery is what attracted me in ordering from this company as i urgently need the bed for my holiday property . Reviews lo... See more
Company replied
The website was easy to understand and manoeuvre. The measurements for the bed sizes were available and accurate, and I found even the small single bed measurement very helpful. Picking delivery d... See more
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Company details
Written by the company
UK online Beds superstore. Beds and mattresses at low prices. Wooden pine beds, leather beds, Memory Foam, cheap metal beds, Silentnight, Millbrook plus much more.
Contact info
Chapel Showrooms, HG5 0HN, Knaresborough, United Kingdom
- 01423863914
- support@bedstar.co.uk
- bedstar.co.uk
4.6
Excellent
2K reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
quality far lower than advertised
I purchased a bed and mattress as part of a deal. Upon opening the first box of the bed, I immediately noticed the poor quality of the bed/wooden parts. I repacked the box straight away and requested a refund along with a free return of the entire order. I’m currently awaiting a response, but I feel it’s important to warn others that, in my experience, the product quality is far below what’s advertised.
October 7, 2025
Unprompted review
Reply from Bedstar.co.uk
Good afternoon Mr. Mitchell
Thank you for bringing this to our attention, and please accept our sincerest apologies for the quality issues you've experienced with the bed. This is certainly not the standard we strive to deliver. As I don't have your details I would advise you to contact us via our contact us form: https://www.bedstar.co.uk/get-in-touch.
Kind regards
Bedstar Ltd
bought one last week
bought one last week, very impressed with quality delivery and communication from bedstar. a rare quality from a company these days.
October 7, 2025
Unprompted review
Reply from Bedstar.co.uk
Good afternoon
Thank you so much for your fantastic feedback! We're thrilled to hear you're impressed with your product and had a positive experience with our delivery and communication. We work hard to maintain that standard, so this means the world to us.
Kind regards
Bedstar Ltd
Reply from Bedstar.co.uk
Good morning Andrew,
Thank you so much for the wonderful feedback! We work hard to make things easy for our customers, so we're thrilled to hear your experience was a smooth one.
Kind regards
Bedstar LTD
Great price
October 4, 2025
Unprompted review
Reply from Bedstar.co.uk
Good morning Claire,
Thank you for the 5 STAR rating. We are delighted to here you found what you wanted and at a great price. We hope you will be very happy with your goods when they arrive.
Kind regards
Bedstar Ltd
Wow First Class Service
Wow, the best service from start to finish, I ordered a bed at the end of last week and was sceptical of this turning up on time today as you hear so many stories about deliveries for large items, but I was kept informed by email about my order and delivery I was given a time slot of between two hours for the delivery and was then txt messaged with updates, then had a call from the lovely Danny the driver to say he was 2 mins away, he could see I was disabled and went above and beyond to place the boxes where I needed them, he was kind friendly polite and really looked to enjoy his job, what an absolute credit to the company. We need Bedstar to run the country they are so organised. I haven't put the bed up yet but looking forward to it. I will certainly be recommending them on Facebook and will use them again.
September 29, 2025
Unprompted review
Reply from Bedstar.co.uk
Good morning Sue
Thank you so much for taking the time to write such a wonderful and detailed review. We are truly touched by your kind words.
We are thrilled to hear that our service exceeded your expectations, especially when you had initial doubts. Our team and couriers work incredibly hard to provide clear communication and reliable, timed deliveries, so it's fantastic to know that the email updates and text messages made a difference for you.
We have shared your glowing comments with our courier company too. Going above and beyond for our customers, is exactly what we strive for.
Thank you for your incredible loyalty and for promising to recommend us on Facebook. That means the world to us. We hope your bed provides you with many years of comfortable sleep.
Do reach out to us should you need anything further.
Kind regards
Bedstar
Easy site to navigate
September 28, 2025
Unprompted review
Reply from Bedstar.co.uk
Good morning Sue.
Thank you for your feedback. We are pleased to hear that you found our website easy to navigate. We strive for a seamless customer experience and hope you will be very happy with your product when it arrives.
Kind regards
Bedstar Ltd
So far so good
So far so good. Simple order process, just await delivery of the product to review.
September 28, 2025
Unprompted review
Reply from Bedstar.co.uk
Good morning
Thank you for your order and for taking the time to share your initial feedback! We're pleased to hear that you found the order process simple and straightforward.
We have are confident that your product will arrive as expected and hope you will be very happy with your product when it arrives.
Thank you for choosing us!
Kind regards
Bedstar Ltd
Superb Company
Exceptional range and easy to use website! Highly recommended!!
September 27, 2025
Unprompted review
Reply from Bedstar.co.uk
Good morning Luke
Thank you for your 5-star review. We are delighted that you were impressed with our product range and found our website easy to navigate. Your strong recommendation is greatly appreciated, and we hope you will be very happy with your product.
Kind regards
Bedstar Ltd
Amazing!
Amazing!! Well deserved 5 stars! It was my first time buying from this company and my experience have been amazing!! The headboard arrived well packaged and it looks amazing!!
Thank you bed star!! For sure I will buy more items from this company!!
September 26, 2025
Unprompted review
Reply from Bedstar.co.uk
Good morning
On behalf of the entire team at Bedstar, thank you for this amazing feedback and the 5-star rating. We are delighted that your first experience with us met your expectations, from the secure packaging to the appearance of your new headboard.
We are thrilled to know you intend to come back to us. We look forward to assisting you with your future purchases and providing the same excellent standard
Kind regards
Bedstar Ltd
Fantastic prices and very easy to use…
Fantastic prices and very easy to use website ! Great there is money saving codes too!!
September 24, 2025
Unprompted review
Reply from Bedstar.co.uk
Good morning Samantha
Thank you so much for your great feedback! We're delighted to hear you found our prices fantastic and the website easy to navigate. We're especially glad you appreciated the money-saving codes—we love helping our customers get the best value! We hope you enjoy your purchases.
Kind regards
Bedstar Ltd
only just ordered items so havent seen…
only just ordered items so havent seen them yet. all seems straightforward so far.
September 23, 2025
Unprompted review
Reply from Bedstar.co.uk
Good afternoon Anon,
Thank you for your order and for taking the time to share your initial thoughts! We're glad to hear the ordering process was straightforward for you.
We're confident you'll love your items when they arrive. Please don't hesitate to reach out if you have any questions once you receive them. We're always happy to help!
Thanks again for choosing us.
Kind regards
Bedstar Ltd
Reply from Bedstar.co.uk
Good afternoon Lindsey
"Thank you for the great feedback! We work hard to keep our website clear and the ordering process simple, so we're thrilled to hear it was a success. We hope you love your products!"
Kind regards
Bedstar Ltd
Reply from Bedstar.co.uk
Good afternoon Rhiannon
We're so pleased you found the site easy to use and that our fast delivery service were big pluses for you. We're confident you'll love your new product when it arrives.
Kind regards
Bedstar Ltd
Reply from Bedstar.co.uk
Good afternoon
Thank you for the 5 STAR rating.
We're so glad you found the process simple and found what you wanted at a great price. We know your time is valuable, so we try to make everything as smooth as possible.
Thank you for choosing us!
Kind regards
Bedstar Ltd
Very easy to navigate the website with…
Very easy to navigate the website with good delivery options. This is the second bed we have bought from Bedstar as they offer value and durability.
September 18, 2025
Unprompted review
Reply from Bedstar.co.uk
Good afternoon Jenny
Thank you so much for your wonderful feedback and for your continued loyalty! We're thrilled that you've chosen Bedstar for the second time. Hearing that you value our combination of durability and value means the world to us—that's exactly what we strive for.
We're also so pleased you found the website easy to navigate and were happy with the delivery options. We truly appreciate you being a repeat customer and look forward to helping you with any future needs. Enjoy your new bed!"
Kind regards
Bedstar Ltd
First attracted me was the product and price
First attracted me was the product, just what I wanted, then the price. I had a few questions I needed answers for. so I clicked on Virtual wrote my queries and got an immediate answer. All good then to payment which went through very efficiently. Was very pleased as a 90 year old man sometimes online buying can get very confusing. this went through very smoothly. Thank you
September 15, 2025
Unprompted review
Reply from Bedstar.co.uk
Good morning Tony
Thank you so much for taking the time to share your experience with us. Your kind words truly made our day.
We are absolutely delighted to hear that you found the product you were looking for at a great price. It's also fantastic to know that our Chat facility was able to provide you with immediate answers to your queries—our team works hard to make that service quick and helpful.
It means a great deal to us that the entire process, from your questions to the payment, felt smooth and efficient. We strive to make online shopping straightforward and confusion-free for everyone.
We hope you enjoy your new product and thank you again for trusting us with your purchase.
Kind regards
Bedstar Ltd
Simple and easy website to use
Very easy to work out what I needed, free delivery option is good and removal and ethical disposal of old mattress is a plus with me. Hope the bed and mattress are good when they arrive this week
September 15, 2025
Unprompted review
Reply from Bedstar.co.uk
Good morning Sherry
Thank you for this great review!
We're so pleased you found the site easy to use and that our free delivery and mattress disposal service were big pluses for you. We're confident you'll love your new bed and mattress when they arrive this week, and we hope they provide you with many great nights of sleep! We're here if you need anything
Kind regards
Bedstar Ltd
Reply from Bedstar.co.uk
Good morning Vangelis,
Thank you for rating us 5 STAR.
Thank you for the positive feedback!
We've worked hard to make our website intuitive and easy to navigate, so we're thrilled to hear it made your experience a good one. We hope you will be very happy with your purchase.
Kind regards
Bedstar Ltd
Great Website and choices
The website is very easy to use with lots of filters to make looking for purchases easy. Good selection and fast delivery. I used this company in 2013 and was very pleased then, that is why I returned.
September 14, 2025
Unprompted review
Reply from Bedstar.co.uk
Good morning
We're so glad to have you back from 2013 and even happier that you had another great experience. We've worked hard on those filters to make searching easier. We appreciate you highlighting our selection and fast delivery. We hope you will be very happy with your purchase.
Kind regards
Bedstar Ltd
Easy Ordering and chat communication is…
Ordering and chat communication is quick and efficient
September 13, 2025
Unprompted review
Reply from Bedstar.co.uk
Good morning Carl
That's great to hear! Providing quick and efficient service, both in ordering and support, is our top priority. Thanks for your order!
Kind regards
Bedstar Ltd
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