Ordered bed frame and mattress Monday evening, delivered as arranged Wednesday morning. Took couple of hours to put together, very simple instructions, delivery to required room, telephoned 40 mins... See more
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
Ordered my daughter this single bed as she is short of space and it has lift-up storage space. Spoke with customer services before ordering as needed to ask a few questions. Helpful staff and good ch... See more
Company replied
Easy to use website , seemed straightforward ... and offering very fast delivery is what attracted me in ordering from this company as i urgently need the bed for my holiday property . Reviews lo... See more
Company replied
The website was easy to understand and manoeuvre. The measurements for the bed sizes were available and accurate, and I found even the small single bed measurement very helpful. Picking delivery d... See more
Company replied
Company details
Written by the company
UK online Beds superstore. Beds and mattresses at low prices. Wooden pine beds, leather beds, Memory Foam, cheap metal beds, Silentnight, Millbrook plus much more.
Contact info
Chapel Showrooms, HG5 0HN, Knaresborough, United Kingdom
- 01423863914
- support@bedstar.co.uk
- bedstar.co.uk
4.6
Excellent
2K reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
easy-to-use website
easy-to-use website, with helpful information about products, and fast delivery
September 11, 2025
Unprompted review
Reply from Bedstar.co.uk
Good morning Tracey
Thank you for rating us 5 STAR.
It's great to hear you found our website easy to use and the product information helpful. We also pride ourselves on our speedy delivery, so we're thrilled that your experience was a positive one. We hope you're delighted with your purchase!
Kind regards
Bedstar Ltd
fast and easy purchase with lots of…
fast and easy purchase with lots of discounted options
September 11, 2025
Unprompted review
Reply from Bedstar.co.uk
Good morning Jan
So glad you found what you were looking for! Thanks for shopping with us.
Kind regards
Bedstar Ltd
I found the ordering of my bed easy and…
I found the ordering of my bed easy and the website clear.The option of delivery dates is excellent
September 10, 2025
Unprompted review
Reply from Bedstar.co.uk
Good morning Jim
Thank you so much for taking the time to share your positive feedback. We're thrilled to hear that you found our website clear and the ordering process for your bed easy. We're also glad you appreciate our flexible delivery options! We hope you love your new bed.
Kind regards
Bedstar Ltd
Excellent communication ...I needed a…
Excellent communication ...I needed a specific height bed and they sourced as well as an issue with the link to the bed set discount not working. Quick delivery too
September 8, 2025
Unprompted review
Reply from Bedstar.co.uk
Good morning Andrea
We're so glad our team could help find the perfect height bed and fix the discount issue for you. We appreciate you highlighting our communication and fast delivery! We do hope you will be very happy with your goods.
Kind regards
Bedstar Ltd
Reply from Bedstar.co.uk
Good morning Richard
Thank you for your feedback. We’re glad to know you found our advice valuable and that your experience was positive. We look forward to assisting you again in the future.
Kind regards
Bedstar Ltd
Easy to use website
Easy to use website , seemed straightforward ...
and offering very fast delivery is what attracted me in ordering from this company as i urgently need the bed for my holiday property .
Reviews look good so fingers crossed .
I was asked to leave a review , upon doing so id receive a free bottle of cleaner for the bed with the order but i never received this 😔
September 8, 2025
Unprompted review
Reply from Bedstar.co.uk
Good morning Lisa,
We really appreciate you taking the time to share your experience. It's great to know that our straightforward website and speedy delivery options were exactly what you needed for your urgent situation. We're proud of our reviews and are so happy they helped you feel confident in choosing us. We hope the bed is a fantastic addition to your holiday property!
Kind regards
Bedstar
This is my second purchase
This is my second purchase, would highly recommend
September 5, 2025
Unprompted review
Reply from Bedstar.co.uk
Good morning
Thank you for your continued loyalty and for your strong recommendation.
Hearing that a customer is returning for a second purchase is the ultimate sign we are providing value and quality.
Kind regards
Bedstar Ltd
Very straight forward
September 7, 2025
Unprompted review
Reply from Bedstar.co.uk
Good morning Shaun,
Thank you for the positive feedback! We strive to make processes clear and easy, so we’re thrilled to know you found it straightforward.
Kind regards
Bedstar Ltd
Effortless to navigate your site 5stars from me
Effortless to navigate your site
September 6, 2025
Unprompted review
Reply from Bedstar.co.uk
Good morning Ian,
So glad to hear it! We've worked hard to make things easy to find. Thanks for the feedback!
Kind regards
Bedstar Ltd
Really simple ordering process and…
Really simple ordering process and good delivery options
September 4, 2025
Unprompted review
Reply from Bedstar.co.uk
Good afternoon,
Thank you for your positive feedback regarding our ordering process and delivery options.
We have placed a high priority on creating a seamless customer experience from start to finish, and we are delighted to know that this effort was evident during your recent purchase.
We look forward to serving you again in the future.
Kind regards
Bedstar Ltd
ordering quite dfficult
I found the ordering quite complicating but the site was ok
September 3, 2025
Unprompted review
Reply from Bedstar.co.uk
Good afternoon Mr Harvey,
Thanks for the honest feedback! We're glad you liked the site overall but sorry to hear you felt the ordering process was tricky. We're always working to improve. Hope you still managed to get what you needed!
Kind regards
Bedstar Ltd
My experience on the Bedstar website…
My experience on the Bedstar website was very good, things are clearly labelled and you have the option for a live chat if required. I had no problems ordereing and delivery timescales are great.
September 3, 2025
Unprompted review
Reply from Bedstar.co.uk
Good afternoon,
Thank you so much for taking the time to provide such positive feedback about your experience with Bedstar.
It's fantastic to hear that you found our website easy to navigate with clearly labelled sections and that you appreciated the option of our live chat function. We also greatly appreciate your comments regarding our straightforward ordering process and delivery timescales.
Providing a seamless and positive customer journey is our top priority, and your review confirms we are on the right track.
We look forward to serving you again in the future.
Thanks again!
Kind regards
Bedstar Ltd
Always the best choice and value
September 2, 2025
Unprompted review
Reply from Bedstar.co.uk
Good afternoon Harry,
Thank you for your feedback.
Providing the best choice and value for our customers is our primary mission, and we are thrilled to know we have achieved that for you.
We hope you will be very happy with your goods.
Kind regards
Bedstar Ltd
Easy site to use
Easy site to use, found what I was looking for and reviews very helpful
September 1, 2025
Unprompted review
Reply from Bedstar.co.uk
Good morning,
Thank you for your great feedback.
We’re so glad you found everything easily and that the reviews helped. We appreciate you taking the time to share your experience!
Kind regards
Bedstar Ltd
Very simple service
Very simple service. Short delivery times. Very pleased
August 31, 2025
Unprompted review
Reply from Bedstar.co.uk
Good morning,
Thank you for the great feedback! We're thrilled that our focus on simplicity and short delivery times made you very pleased. That's exactly what we love to achieve for our customers.
Kind regards
Bedstar Ltd
Reply from Bedstar.co.uk
Good afternoon Peter,
Thank you for the 5 STAR rating.
We're so glad you found the process simple. We know your time is valuable, so we try to make everything as smooth as possible. Thank you for choosing us!
Kind regards
Bedstar Ltd
Easy to find what I was looking for
Easy to find what I was looking for. Great delivery dates. Competitive prices.
August 31, 2025
Unprompted review
Reply from Bedstar.co.uk
Good afternoon Keel,
Thank you for the 5 STAR review!
We're so glad you found us easy to use, and affordable. We work hard to keep it that way and hope you'll think of us again next time!
Kind regards
Bedstar Ltd
Easy to follow the ordering process
Easy to follow the ordering process. Would have been good to have an alternative Mattress option to change the type that comes with the bed by default.
August 30, 2025
Unprompted review
Reply from Bedstar.co.uk
Good afternoon,
Thank you for your feedback, we really appreciate you taking the time to provide your comments.
Regarding the mattress options. If you are ordering a divan then each divan set has a different mattress that comes with it.
If it is a bedframe you are choosing, then you can also select from many different mattresses and also bundle deals where you get an extra 20% off specific mattresses'. I hope this clarifies things for you.
Kind regards
Bedstar Ltd
Gareth was very helpful and calming
Gareth was very helpful and calming at a time of great stress! I have autism, and am a single parent trying to run my own business and currently moving house with no support - meltdown is an understatement. I gave up on other bed companies as I could not speak directly to anyone... thank you bedstar for being available and human!!!
August 30, 2025
Unprompted review
Reply from Bedstar.co.uk
Good afternoon Lianne,
Thank you for this most positive feedback.
We are committed to being a company that people can actually talk to, and your experience is a vital reminder of why that is so important. We are delighted Gareth could provide the calm and direct support you needed during a period of such immense stress. We will be sure to pass your feedback onto Gareth and share your comments with the team.
Do let us know if we can assist in any way in the future.
Kind regards
Bedstar Ltd
A really easy web site to use
A really easy web site to use, the products look good with reasonable prices
August 29, 2025
Unprompted review
Reply from Bedstar.co.uk
Good afternoon Andy,
Thank you so much! We're so glad you appreciate the ease of use, the products, and the prices. We put a lot of care into all three. Enjoy your items, and we hope to see you again soon!
Kind regards
Bedstar Ltd
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