Signed up back in April; Beebu service in our area is provided by F&W Networks, seemingly a sister company of Hey!Broadband, and their installer was a bit slapdash plus they needed work from civils, t... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Anytime I've had "an issue" with Beebu regards ' a service' they've supplied, it has always been sorted out with the utmost professionalism and curtesy ... its a fairly 'new' company that unfortunat... See more
Company replied
After looking at options for which FW Network provider to use I decided on a Beebu 500mb connection. Here's positive notes on my experience: - Connection: Solid! I am getting what was advertised... See more
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the installation went smooth no problems connecting me up took around 1 and a half hours because of server problems. rang beebu and they fixed it in half an hour, with a uk call centre (yay).now i get... See more
Company replied
Company details
- Internet Provider
- Internet Service Provider
- Phone and Internet Service
- Telecommunications Service Provider
About BeeBu
Written by the company
Welcome to BeeBu! - The home of ultra-fast broadband and outstanding customer service!
We put customer experience at the heart of everything we do, from offering affordable home broadband on the fastest networks, through to a painless sign-up journey, and consistent communications through every step of getting you connected.
Our incredible customer service team will get you connected, and keep you connected. We're on hand via online chat, WhatsApp, phone, email and our dedicated customer portal - so when you need help or advice we're here!
If you haven't discovered BeeBu yet then it's time to ditch your existing ISP and join the BeeBu Family!
We put customer experience at the heart of everything we do, from offering affordable home broadband on the fastest networks, through to a painless sign-up journey, and consistent communications through every step of getting you connected.
Our incredible customer service team will get you connected, and keep you connected. We're on hand via online chat, WhatsApp, phone, email and our dedicated customer portal - so when you need help or advice we're here!
If you haven't discovered BeeBu yet then it's time to ditch your existing ISP and join the BeeBu Family!
Written by the company
Contact info
1 Barnes Wallis Road, PO15 5UA, Fareham, United Kingdom
- 0333 0044 466
- hello@beebu.co.uk
- beebu.co.uk
Brilliant Home Broadband
4.3
Excellent
264 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 78% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The engineer who installed the service…
The engineer who installed the service was excellent. Polite, friendly and efficient.
August 1, 2025
Reply from BeeBu
Hi James, thanks so much for your kind words! 😊 We’re really pleased to hear that the engineer made such a great impression — we’ll be sure to pass your feedback on to the team. Polite, friendly, and efficient is exactly what we aim for! 💛
Super fast
Super fast, getting over 900mb download speeds consistently and no lag while watching Netflix while my two sons are playing playstation. Was with Virgin Media before and come the late afternoon everything ground to a halt!
August 1, 2025
Reply from BeeBu
Hi David, wow — over 900mb consistently! 🚀 That’s what we love to hear! We’re so glad you’re enjoying smooth streaming and gaming all at once (especially with the whole family online!). Thanks for making the switch from Virgin and for sharing your experience — welcome to the BeeBu hive! 🐝💛
I was skeptical at first
I was skeptical at first, but I was so sick of VM that I just decided to take a leap of faith... I swear, this company, the connection, the pricing, the speeds... ARE ABSOLUTELY BRILLIANT. No throttling, a stable connection and lightening fast speeds. My deal, 1Gig connection (no usage limit). Real life speeds of 400Mbps to 660Mbps (wireless). And Im paying £26.99 a Month. I've had the service in for around 6 months now and I'm elated with BeeBu.
I have had one service issue. I received a call from their tech support (lovely person, so polite) they called to warn me of a local issue and that the service may be intermittent for a few hours. I actually didnt have one issue with service that, or any other day haha.
I cant recommend them highly enough. Credit where credit is due. FANTASTIC!
July 31, 2025
Unprompted review
Reply from BeeBu
Hi Rakesh,
Wow — thank you so much for your incredible review! We’re absolutely thrilled to hear that you took a leap of faith with BeeBu and that it’s paid off in such a big way. Your kind words about our pricing, speeds, and especially our support team truly mean the world to us.
We work hard to deliver a stable, no-nonsense connection without the usual throttling headaches — so hearing your real-life speeds and smooth experience makes it all worthwhile. And we’re especially happy to know our proactive support was appreciated, even when everything ran smoothly on your end!
Thanks again for trusting us and for spreading the word — it genuinely makes a difference.
Stay speedy,
The BeeBu Team 🐝⚡
Excellent staff
Incredibly well spoken, excellent manners, clear, concise, problem resolved literally the day after. 5/5
July 30, 2025
Unprompted review
Reply from BeeBu
Hi Damian,
Thank you so much for your kind words! We’re thrilled to hear that our team was able to assist you quickly and clearly. Providing excellent service and resolving issues efficiently is exactly what we strive for, so your feedback means a lot.
If there’s ever anything else we can help with, we’re just a message away.
Warm regards,
The BeeBu Team 🐝
Installation was done efficiently
The engineers came check the environment, ask some questions, then get the installation done within an hour. Great job!
July 23, 2025
Reply from BeeBu
Hi Mr. Chan,
Thank you so much for your kind words! We’re delighted to hear that our engineers delivered a smooth and efficient installation experience. Your satisfaction is our top priority, and it’s great to know everything was completed within the hour. If you need any support or have questions in the future, we’re always here to help.
Best regards,
The BeeBu Team
Broadband service quality
After I applied for it, I found out that if I wanted to use a static IP, I would have to pay an extra £5 per month. Other services are good.
July 29, 2025
Unprompted review
Reply from BeeBu
Thank you for your review and for sharing your experience!
We’re really pleased to hear you're happy with the service overall. Regarding the static IP – we completely understand your point. Based on valuable feedback like yours, we’re currently working on making static IPs available as an optional add-on during the signup process. This should make it clearer and more convenient for new customers moving forward.
We truly appreciate your input – it helps us improve and better meet our customers' needs.
Thanks again for choosing Beebu!
– The Beebu Team
Good communication
Good communication, kept me informed throughout and resolved issue quickly
July 29, 2025
Unprompted review
Reply from BeeBu
Hi Roland,
Thank you so much for the great review!
We’re really glad to hear you had a positive experience and that our team was able to keep you informed and resolve the issue quickly. That’s exactly the level of service we aim to provide, and it’s great to know we hit the mark.
Thanks again for choosing Beebu – we’re always here if you need anything!
– The Beebu Team
AVOID THIS COMPANY
AVOID THIS COMPANY! They left me sat in all day waiting for an engineer that was never coming, then told a pack of lies saying I had changed the install date by 3 weeks with their "network provider". Failed to provision my fibre broadband as promised when ordering. Tried to contact them but they close at 5:30PM and only open again after I get into work in the morning. Even then it is only their chat service and not an actual person. I should have stuck with a reputable supplier. They are cheap for a reason, folks. Cancellation requested!
July 23, 2025
Unprompted review
Reply from BeeBu
Hi Daniel,
We’re genuinely sorry to hear your experience with BeeBu didn’t meet your expectations, and we regret the frustration caused during your installation process. We acknowledge there were issues around the scheduling and provisioning of your service, and we take full responsibility for any miscommunication or inconvenience caused. We’ve since reviewed and addressed the matter internally to prevent this from happening again.
However, we must be clear: while we fully accept and reflect on feedback—positive or negative—we cannot condone the use of rude or insulting language toward our team. Referring to our staff as “muppets” is unacceptable. Throughout your interactions with us, our team has remained professional, friendly, and helpful, and they deserve to be treated with the same courtesy they extend to others.
We understand you’ve chosen to cancel your service, and while we’re disappointed we couldn’t provide the experience you hoped for, we sincerely wish you the best with your next provider. It’s clear we’re not the right fit, and based on your expectations, we agree that moving on is the best outcome for both parties.
All the best,
The BeeBu Team
Friendly & professional support.
Had a niche technical issue with my service, and it felt like the support staff really cared about resolving the issue and did everything within their power.
Highly recommend the WhatsApp support option, beats spending time on the phone or waiting for emails.
July 23, 2025
Unprompted review
Reply from BeeBu
Hi Nicholas,
Thank you so much for your kind words and for taking the time to leave this review! We're really glad to hear that you had a positive experience with our support team.
We appreciate you working closely with our technical team to help resolve the issue – your patience and collaboration made all the difference. It’s great to know that the WhatsApp support option worked well for you too.
If you ever need anything else, we’re just a message away. Thanks again for choosing Beebu!
Best regards,
The Beebu Team
Isn't it funny how they respond to…
Isn't it funny how they respond to positive feedback but don't respond to negative feedback just shows you what the company is like.
July 15, 2025
Unprompted review
Doing the simple things well
Pete on live chat is great, simple requests are done with no fuss whatsoever, I have hearing loss so depend on live chat a lot.. Needed to move to a static IP to get away from constraints of CGNAT, this was sorted smoothly and easily. Great service from Beebu and Pete
July 17, 2025
Unprompted review
Reply from BeeBu
Hi Sam,
Thank you so much for your kind words!
We're really happy to hear that Pete was able to support you so effectively through live chat – we know how important accessible and straightforward communication is, and it’s great to hear we delivered on that. It’s also fantastic to know the switch to a static IP went smoothly and met your needs.
We’ll make sure Pete sees your feedback – it’ll mean a lot to him!
Thanks again for being a BeeBu customer – we're always here if you need us.
– The BeeBu Team
Allen
Allen, transform my low speed wi-fi into a super dooper quick one, in no time. Thank you Allen
July 11, 2025
Unprompted review
Reply from BeeBu
Hi there,
What a fantastic review—thank you! We’re so glad to hear that Allen worked his magic and turned your slow Wi-Fi into a super dooper fast connection in no time. He’ll be chuffed to know his work made such a difference!
Thanks again for being part of the BeeBu community. 🚀
Best,
The BeeBu Team
Doesn't work properly
Doesn't work properly.
Customer Service fob you off with "its your hardware, it's your router position" etc etc.
Popular sites unusable without VPN.
They must be aware of this, but they deny it over and over. I have slow, 30mbps at my business and its better than this!
Other users are aware, see Grahams Review below and reddit forums.
My parents also have beebu at their house and have the same issues. Don't bother with these guys!
July 10, 2025
Unprompted review
Prompt and efficient customer service
In the process of trying to copy out my routers password, I tampered with a button which affected the signal. This fact was unknown to me, but I just noticed the rioters no longer displayed signal strength and obviously, no connection anymore. After several trouble shooting, I contacted Beebu customer service online, unfortunately it was outside of office hours. Beebu got back to me next morning, and I was guided on what to do with a few minutes my connection was restored without anyone needing to come over. I was pleasantly surprised.
July 2, 2025
Unprompted review
Reply from BeeBu
Hi there,
Thank you so much for sharing your experience! We’re really pleased to hear that our team was able to get you back up and running quickly after the router mishap. It’s great to know the guidance helped resolve the issue without the need for a visit — exactly how we aim to support our customers.
We truly appreciate your kind words about our prompt and efficient service. If you ever need anything else, we’re always here to help!
Warm regards,
The BeeBu Team
Amazing Customer Service
The Beebu customer service is second to none, the team there will bend over backwards to help you. You also get regular updates if the internet goes down for any reason which is very rare. I cannot fault this company in anyway just brilliant.
April 20, 2025
Reply from BeeBu
Hi Paul,
Thank you so much for your kind words! We're thrilled to hear that you've had such a positive experience with our customer service team. Keeping you connected and informed is a top priority for us, and it's great to know that's been your experience. Your support means the world to us – we're lucky to have customers like you!
– The Beebu Team 💛
Pete was very helpful and kept me…
Pete was very helpful and kept me updated on issue and when it was resolved rang to see if everything was ok
June 20, 2025
Unprompted review
Reply from BeeBu
Hi Laura,
Thanks so much for your lovely review! We're really glad to hear Pete was able to keep you updated and make sure everything was sorted. We'll be sure to pass on your kind words to him – he’ll be chuffed to hear it! If you ever need anything else, we’re just a call away.
– The Beebu Team 💛
I’m so grateful for quality of the…
I’m so grateful for quality of the customer service today! Pete was amazing with helping resolve my issues, it was fast smooth process and all the troubles finally fixed. Thanks a lot one more time xxx you did great job!
June 20, 2025
Unprompted review
Reply from BeeBu
Hi there,
Thank you so much for your kind words! We're delighted to hear Pete was able to help and that everything was resolved quickly and smoothly. We'll make sure he sees your message – it’ll mean a lot to him! We're always here if you need us again.
– The Beebu Team 💛
Great service
Annie was just wonderful, she sorted my problem out really quickly and no hassle, great service all round
June 13, 2025
Unprompted review
Reply from BeeBu
Hi Stuart,
Thanks so much for your kind words! We're so glad to hear Annie was able to sort everything out quickly and without any hassle – she really is a star. We'll make sure your feedback gets passed on to her. Great to have you with us!
– The Beebu Team 💛
Had a query regarding the £75…
Had a query regarding the £75 introductory giftcard offer and I was pleased with straight forward , friendly and efficient service I received from Pete ,thank you 😀
June 10, 2025
Unprompted review
Reply from BeeBu
Hi Ian,
Thanks for taking the time to leave a review! We're really glad Pete was able to help with your query and that you found the service straightforward, friendly, and efficient – exactly what we aim for. We'll be sure to pass on your thanks to him!
– The Beebu Team 💛
I would like to thank Allen and Pete at…
I would like to thank Allen and Pete at BeeBu for their help , they have both gone above and beyond to assist us, my great grandson is non verbal and communication is through his iPad and despite me not giving them enough notice they have both pushed as hard as they could to get us online. Thank you 😊
June 9, 2025
Unprompted review
Reply from BeeBu
Hi Bridget,
Thank you so much for your kind words – your message truly means a lot to us. We're so glad Allen and Pete were able to support you and help get things sorted as quickly as possible, especially given how important the connection is for your great grandson. We'll make sure your thanks are passed on to them – they’ll be so pleased to hear this.
We're always here if you need us.
– The Beebu Team 💛
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