BeeBu Reviews 264

I get nothing like the speed quoted, it is also very unstable and slows down almost to a stop when you are viewing popular sites. They say they do not throttle the speeds but strange how speeds improve greatly when using a vpn. Contacted them but was told if i wire into the router via cable..1 device...I will get the minimum speed quoted. speed issues are blamed on nearby wifi devices,,, another poor excuse....my old slow speed copper line was better than this and much more stable. I suppose i have got to sit it out for the next 24 months,,,,would not reccomend this company.

Every single interaction with this company has been a nightmare.

Starting from when they first installed my wifi box. The day they came out I was home alone with my daughter, I didn't think this would be anything to be concerned about. Firstly, I let man into my home, he didn't say anything to me about anyone joining him. He left my door on the latch and without warning another man also walked into my house and joined him. He didn't introduce himself and they started speaking in another language that I didn't understand. After a while they came to me and said they were finished and that I needed to leave a review. They were trying to put a lot of pressure on me to leave the review in front of them even after I said several times that I didn't want to right now. They kept saying that I needed to do it in front of them. Only after I had said no over 5 times and said that I couldn't do it because my phone wasn't working did they agree to leave. Then one of the men began to tell me that I didn't actually have to fill in the review. It was very very uncomfortable and their manner in my home made me feel uneasy.

I placed a complaint about this and was told that it would be taken care of. Nothing else. When I asked for clarity, I was told that another company handled the installation and that the message would be passed over. That's it.

The wifi after this was patchy and didn't work in some rooms. For context, I live in a small two bedroom bungalow! Customer service then said they would create two connections, one that was stronger but slower to reach the other rooms and the main one would be weaker but faster. Again, small two bedroom bungalow!

Then, within 2 weeks, the wifi went down for no apparent reason. I tried all the instructions available to get it back on. No success. I couldn't get a connection with either connection, nothing at all. I messaged customer service almost every day for 6 days with no resolution. I would get a message that they would look into it and hear nothing else back and would have to message again. I asked to cancel the wifi and explained why. They said they would like to keep me as a customer and that if I plugged in the box, which I had only unplugged the day before after several days with no wifi, that they would check what was wrong. I did this, heard nothing back. Later on I heard nothing back. Not a single message or anyone to try and fix the wifi. I had assumed it had been cancelled.

Then to my surprise I received an email with a bill, checked to see they had never stopped billing me, 2 more bills by this point. I messaged them to ask them why they had sent me another bill, I told them to send me a final bill for the wifi that i had used for and give me an address to send their boxes to. Only to then be told that no, they were not willing to break the contract- their words. I explained that I had not been provided with any wifi and they claimed that I had had the box on and that doesn't mean I can leave the contract because I have not had the box turned on. Several messages back and forth of the customer service agent telling me that I had not cancelled and they would be keeping me in the contract- again emphasising that the blame was on me for not having the box turned on. The box that didn't work even while it was plugged in. Only after I would not let this go. After I said I would complain through every channel, leave reviews wherever I could, and told them that I would not be giving them a penny other than for the less than two weeks I had wifi. Only then did they send me a message to say they would let me out of the contract, but not before telling me that they technically didn't have to they believed. That I should be still in the contract but because I sounded very frustrated they were willing to let me out and waive all fees.

So yes, after a fight they were willing to do the right thing. After trying to frame it as them being a great, caring company. But none of this headache was worth the two weeks that I had wifi.

Save your time and your patience, pay slightly more and go with a company that you can trust, one that is reliable and professional (installation nightmare).

I am a new customer. After three weeks of the installation, we experienced some issues and reached out to customer service through the messaging system. The issue was resolved in prompt way—thanks to Pete.

I have been with Beebu for a couple of months and have been experiencing a couple of issues e.g connecting devices.
I contacted Beebu via the chat service and within a couple of minutes was talking to an advisor on my phone. Annie’s customer service was excellent. She understood my problems, explained why they might be happening and how she would try to resolve them. She was very patient as we tried different solutions and in no time at all she had resolved the issues I had been struggling with. She also gave me some useful tips regarding setting limits with the children’s various devices. Thank you Beebu and Annie. Would definitely recommend. Ian

The whole process from start to finish was quick and painless! Pete, who I managed to get on the phone at 5:10pm , managed to walk me through getting all set up, with 20minutes I would have been online if it wasn't for having to wait for my new router. Luckily I had a spare waiting the next morning and was back on! Quickest turnaround I have ever seen on signing upto an isp. Speeds are great and stable too!

Thank you Allan from beebu despite not giving him enough time to arrange a new connection he's fast forwarded everything, my great grandson is non verbal and communication is through his eye pad . It would be a nightmare for him and us if we had to go 2weeks with no Internet. Thank you for helping us we appreciate it .

Hi I spoke to Pete who was very helpful and really understood the problem I was having. Through his help I am now sorted.

Annie was very helpful over several phone calls. After some discussion we finally settled on the best package for me

Our Internet dropped out overnight and we contacted them 1st thing the next morning and by 10:00am an engineer had come out confirmed that a wire had broken which he replaced and by 11:15 the service was fully functional excellent service all round and especially Annie thank you

I decided to go with BeeBu as my new ISP mainly because they have a UK based customer helpline. In all honesty, I think there's only three people working there from a little office somewhere. Initially, it was pleasant speaking to them on the phone as I had just ditched Virgin Media because of their appalling customer service from somewhere at the other side of the planet.
BeeBu use CityFibre to install the new fibre line from a telegraph pole on the street. CityFibre did a horrendous job regarding the cabling inside my property. On the day, CityFibre's engineers rushed the job and made haste in leaving my home. They got me to sign a handheld terminal whilst rushing off.
After CityFibre had gone, I noticed how bad the job was and duly complained. I complained to BeeBu as CityFibre state that if there's any problems, I should contact my ISP. BeeBu did state to me that I had signed CityFibre's handheld to say that I was happy with the installation. I explained to BeeBu that the CityFibre engineers had rushed me into signing their scanner on the doorstep whilst walking away. One of them was in the van with the engine running, I did not get chance to read anything nor did the engineers go through their work which they are supposed to do I later found out.
I put this to BeeBu and all they kept saying was that I had signed to say the work was good (even though I explained to them over and over again that I did not get chance to check anything) and that they had exhausted all options and CityFibre were just plain refusing to come back and sort things out.
My gripe is with BeeBu as they don't have your back as a customer, even a brand new customer who's just signed up to a 24 month contract with them. In the end, I contacted CityFibre directly with my complaint about the installation and they came out to me a couple of days ago and re-installed the cable in my home. All credit to the guy's that came out, they did an excellent job.
So the moral of this story is.. BeeBu are okay until something goes wrong. Their not much help then. They don't try too hard to put things right for their customers. Just forwarding my emails and photo's of the bad installation to CityFibre is as far as it goes before they say they've exhausted all their options.
It only took an email from myself to CityFibre to get the job done. Why did I have to do it myself.
Very disappointing BeeBu.

STAY AWAY UNLESS YOU LIKE HAVING SLOW BROADBAND. THERE ACTUAL EQUIPMENT IS CHEAP AND WONT COVER YOUR HOUSE. THEN THE EXCUSES WILL HE THAT THE CONNECTION NEEDS TO BE WIRED AND FOR ONLY ONE DEVICE

I am incredibly disappointed with the service I received today from my internet provider. A total outage with absolutely no internet access is frustrating enough, but what truly made the experience unbearable was the lack of any meaningful support. The customer service team was completely unresponsive, offering zero assistance and failing to provide any real communication.

Instead of human support, I was forced to deal with an infuriating chatbot that did nothing but ask pointless questions while unnecessarily collecting my personal data. The only response I received from the support team was a short, automatically generated message—nothing useful, no actual help, just a generic statement that does nothing to solve my issue.

What makes this situation even worse is that my previous experience with their support was excellent. I once rated them very positively, but now I can’t believe how drastically their service has declined. The contrast between the past and present is staggering.

It seems that yet another company has fallen into the hands of bots, leaving customers helpless and unable to reach a real person. If this is the future of customer service, I want no part of it.

So far so good. Smooth install with good communication throughout. Speed is as promised, with no downtime so far.
A positive experience.

Dropping internet connection and poor speed since join with Beebu. Concerns raised previously. No resolutions. Engineers came no fault but my problem is always existing. Speed is below 150Mbps on 1Gbps connection. No answers. Never recommended to any one.

Could not fault the work carried out to install the internet. Friendly workmen and friendly staff who took our call to switch from kcom to Beebu

unstable speed I often use in the morning the speed drops to zero, I reported the problem no response

Very poor internet. Previously I had Kcom, despite the lower data transfer I never had a problem with the internet

Absolutely Terrible Experience – Stay Away from BeeBu!

It’s been over a month since I placed an order with BeeBu for their Full Fibre 1000 service, and I’m still waiting for the installation to be completed. I truly wish I had read more reviews before signing up.

On the original installation date, the engineer worked for about an hour before telling me he couldn’t complete the job due to an external blockage. I then had to wait another three weeks just for someone to come and resolve that issue before the actual installation could continue.

The communication from BeeBu has been appalling. No one informed me in advance about potential delays, which was critical for me since I work from home. Because of the lack of internet, I was literally unable to move into my new property.

After those three weeks, I returned to the property ( 2 days off work is taken so far) only for the engineer to drill a hole right in front of the main entrance, leave a cable inside, and tell me someone else would come to install the hub. When I called customer service to check, they had no record of a second engineer being scheduled.

To top it off, the confirmation email I received from BeeBu stated, "The engineer will now set-up your BeeBu hub. They typically run a speed test to verify that you're receiving the promised broadband speeds." But when I mentioned this, customer service told me this was incorrect and they don’t even provide this service!

What an absolute joke of a company. Poor service, zero communication, and completely unreliable. Avoid BeeBu at all costs!