Signed up back in April; Beebu service in our area is provided by F&W Networks, seemingly a sister company of Hey!Broadband, and their installer was a bit slapdash plus they needed work from civils, t... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Anytime I've had "an issue" with Beebu regards ' a service' they've supplied, it has always been sorted out with the utmost professionalism and curtesy ... its a fairly 'new' company that unfortunat... See more
Company replied
After looking at options for which FW Network provider to use I decided on a Beebu 500mb connection. Here's positive notes on my experience: - Connection: Solid! I am getting what was advertised... See more
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the installation went smooth no problems connecting me up took around 1 and a half hours because of server problems. rang beebu and they fixed it in half an hour, with a uk call centre (yay).now i get... See more
Company replied
Company details
- Internet Provider
- Internet Service Provider
- Phone and Internet Service
- Telecommunications Service Provider
About BeeBu
Written by the company
Welcome to BeeBu! - The home of ultra-fast broadband and outstanding customer service!
We put customer experience at the heart of everything we do, from offering affordable home broadband on the fastest networks, through to a painless sign-up journey, and consistent communications through every step of getting you connected.
Our incredible customer service team will get you connected, and keep you connected. We're on hand via online chat, WhatsApp, phone, email and our dedicated customer portal - so when you need help or advice we're here!
If you haven't discovered BeeBu yet then it's time to ditch your existing ISP and join the BeeBu Family!
We put customer experience at the heart of everything we do, from offering affordable home broadband on the fastest networks, through to a painless sign-up journey, and consistent communications through every step of getting you connected.
Our incredible customer service team will get you connected, and keep you connected. We're on hand via online chat, WhatsApp, phone, email and our dedicated customer portal - so when you need help or advice we're here!
If you haven't discovered BeeBu yet then it's time to ditch your existing ISP and join the BeeBu Family!
Written by the company
Contact info
1 Barnes Wallis Road, PO15 5UA, Fareham, United Kingdom
- 0333 0044 466
- hello@beebu.co.uk
- beebu.co.uk
Brilliant Home Broadband
4.3
Excellent
264 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 78% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Internet
Good customer service only had problem during the night it went of the came back on a minute later other than that ok
April 16, 2025
Reply from BeeBu
Thanks for your review, Donna! We’re glad to hear everything’s been going well overall, and we appreciate you highlighting our customer service. If that late-night blip happens again, feel free to reach out—we’re always happy to help!
Straight forward.
March 20, 2025
Reply from BeeBu
Thanks, Alex! We’re glad everything was straightforward—just how it should be. If you ever need anything, we’re here to help!
Reliable
Has been reliable but doesn't seem to be any quicker than my previous provider.
April 28, 2025
Reply from BeeBu
Thanks for your review, Peter! We’re glad to hear the service has been reliable. In terms of speed, it’s worth noting that many WiFi devices can’t take full advantage of the maximum download speeds, which might explain why things feel similar to your previous provider. If your device is near the router, try connecting with an Ethernet cable—you’ll likely notice a significant difference. Let us know if you’d like help testing it!
I don’t have experience the your…
I don’t have experience the your connection is very weak
April 28, 2025
Reply from BeeBu
Thanks for the great review, Barry! We’re really happy to hear everything’s been running smoothly. If you ever need anything, we’re just a message away!
We had a few issues when we first had…
We had a few issues when we first had our fibre network installed, but I think it was more down to fibre being newly installed in our area. Overall though, the customer service from BeeBu was excellent whilst they sorted the problems out. I would recommend them.
August 28, 2024
Reply from BeeBu
Thanks for the honest and thoughtful review! We’re glad we could work through the early teething issues with you, and it’s great to hear our customer service made a positive impression. We really appreciate the recommendation and are here if you ever need anything else!
Switched from Vodafone to BeeBu and…
Switched from Vodafone to BeeBu and suddenly internet is dropping out… no tv signal on top floor room, never had this problem with Vodafone, router hasn’t moved??? Any ideas
April 28, 2025
Unprompted review
Reply from BeeBu
Thanks for your review, Jo. We’re sorry to hear about the issues you’ve been experiencing after the switch. We hope your recent conversation with our support team helps get things sorted, and that your connection improves—especially on the top floor. If the problem continues, please don’t hesitate to reach back out—we’re here to help!
Reply from BeeBu
Thanks for the great review, Tracy! We’re so glad to hear everything’s been running smoothly. If you ever need us, we’re just a message away!
Reduced bill for Internet down for a long time
For nine days we had no Internet and instead of money taken off my bill it went up by £1
I think if you have only had something working for half the month you should have something off your bill
April 11, 2025
Reply from BeeBu
Thanks so much, Steve! We’re delighted you’ve had excellent support from our team. We’re always here if you need anything!
My internet has been down since four…
My internet has been down since four days now in my house I am really disappointed
April 24, 2025
great service
April 26, 2025
Reply from BeeBu
Thanks for the kind words, Bill! We’re really glad you’re enjoying the service. Let us know if there’s ever anything we can do for you!
Excellent seevice
April 23, 2025
Unprompted review
Reply from BeeBu
Thanks so much for the great feedback! We’re thrilled to hear you’re happy with the service. If you ever need anything, we’re here to help!
2 months with Beebu
Fair contract pricing with future rises laid out in the contract ( +£3/month in April).
Had a minor issue with timing of router arriving vs installation date - install was brought forward; router had to play catch up. Building was a new connection to cityfibre network & caused booking issues initially (60 day delay became 12).
Have had loss of connection a number of times. Connection drops are usually for a few seconds then are resolved.
No issues with accessing any internet site unlike Vodafone.
April 22, 2025
Reply from BeeBu
Thanks, Jason! We’re glad to hear everything was fitted on time and that you’re happy with the service. If you need anything going forward, just give us a shout!
Disconnects frequently and range isn't…
Disconnects frequently and range isn't great but at least we can receive a signal on top floor 3rd.
April 22, 2025
Was disappointed you put the prices up…
Was disappointed you put the prices up as soon as I transferred to you also I haven’t received my butchers for changing over
The service has been a little slow but seems to be getting better
April 22, 2025
Installation was a nightmare due to…
Installation was a nightmare due to drainage obstructions, was finally completed after 3 attempts.
The service is great though, so 4 stars rather than 5 due to the installation mess about.
April 22, 2025
Reply from BeeBu
Thanks for the honest review! We’re really sorry the installation was such a hassle—drainage obstructions can definitely cause a few headaches. We’re glad everything got sorted in the end and even happier to hear the service is running great now. We really appreciate your patience and the 4 stars! Let us know if we can help with anything else.
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