Beer Merchants Reviews 217

Don't order anything from this company. Was given a £40 gift voucher as a present. My order totalled just over £50. Entered the code and had a balance of £10.50 odd to pay. Website wouldn't allow payment of the £10.50 but took the £40 gift voucher. I have contacted Beer merchants 3 times and over a week later they still have not responded. I checked the status of my order. Initially it said 'Pending Payment' but after I sent my 1st e-mail I checked the status again and it said 'Order Cancelled' but they took the £40. They have saw my e-mail, ignored it completely but have taken £40. Left with no products and £40 has essentially been stolen by this company. I can't emphasis enough how much you should avoid these thieves. Trading standards have now been contacted.

Not the cheapest, but a great range of quality beers focused on Northern Europe.

Packing is excellent, delivery quick, usually within 48 hours.

I've only had one occasion out of many orders to contact their customer service (a minor mistake in an order), and the issue was resolved within 24 hours, the missing item arriving in that timescale. Strongly recommended.

I rang up beer merchants on the 18th June 2020 to see how long a delivery took, spoke to a young man who said if I get the order in at 1pm I should get the next day. I did so and beer came 11.15am. Fast delivery beers all intact. Right order super pleased with the overall service. Thank you to all at beer merchants who helped! Will use again. Can't say how beers taste due to a gift. But I'm sure he will be super happy!

I have ordered a few times now during lockdown and each time the service, delivery and product has been excellent.

The first order was of a mixed case of German lager and a mixed case of Kona Brewing Co beers (longboard, Hanalei and big wave).

The second was a mixed case of German lager as a gift for my Dad and the third and latest order was of 30 bottles of Paulaner Munich Hells.

The most recent haul was ordered on Tuesday and arrived today!

Also... with the 60+ bottles I have received, non of them have been close to or over the expiration date.

Great quality beer in good time ...have used this company a couple of times & have found them v good

In this time of lockdown the arrival of a case of beer lifts ones spirits and the beer merchants case certainly does that. A very varied bunch of beers this month, bitters, IPAs, sours, dunkels, a truly classic German helles and a salted caramel porter. Beers from all over Europe, all interesting, all top quality. I am impressed.

Ordered a dozen bottles of German lager from here during the Covid lockdown.
All arrived undamaged and within 4 working days despite the restrictions. Would reccomend.

Ordered Wednesday evening, delivered Friday morning. Excellent price , safe packaging of my favourite Belgian beer, thoroughly recommended.

sold me 24 cans of beer with only two days sell by date left,canned six months ago,the can says drink fresh,told its ok to drink when i emailed them

Received order with items not as advertised, have emailed back twice now with no response, terrible customer service considering how much I have already spent with you. Will be returning goods due to the unwillingness to resolve my issue.

Have bought from this company over the years. Changed last year as they didn't have the stock and were more expensive than competitors.
Despite announcing 'January Sales' I find they are still more expensive than other companies. They will have to improve.

I started using Beer Merchants after terrible service from another beer delivery company. My last order was for 18 beers in November. As per usual the order came exactly as I expected and on time. I was given an expected time slot which was met. They would have gotten 5 stars for this order but one of the beers was in a large bottle which had been packed in a way which meant it was lucky it hadn't smashed. That bit of carelessness could have ruined the order.

Atrocious! Nothing has arrived from my order paid nearly two weeks ago. Parcel force have been given the package according to their own app 4 times!! Firstly they said they attempted to deliver and left a card but nothing on my camera that is positioned on the door or a card! Then 2 more times they have said they will deliver at a specific time but no show not even an excuse. Each time I have called beer merchants and they have told me they would sort, last time they said they would send details but nothing? Should have ordered elsewhere.
Bet this doesn't go on their reviews, beware

Delivery arrived promptly and well packaged.

Hell not ordered from them but their prices are extortionate.
example St Bernadus Abt12 they want £10.20 for a 75cl bottle.
Mind boggling can be got for €4.20 yes euro not pound.

Signed up with a special offer picked up at Indy Man Beer Con for a free case of beer, postage only. Nothing since, and although I created an account this is now not valid so I can't check my order status online. Sent an enquiry via their website and no response. Awful.

I recently purchased the 'Kona big wave fridge pack' from Beer merchants.com as a birthday present for my brother.
This is not a cheap item at £25 but the website shows it as a special fridge pack with artwork etc. (since my complaint they have changed the product description to not include case).
I was very disappointed to receive my order and find 12 loose beer cans loose in a cardboard delivery box. It was not what I paid for and certainly not suitable as a gift. (you can buy the individual cans at supermarkets).
Upon complaining I was told it was a mistake and they could 'ship the cardboard box if I like'. Giving them the benefit of the doubt I said if it will make the product the same as what I paid for then please go ahead.
What I recieved was a used torn up cardboard case which I would have to glue together myself in order to make the birthday gift I had paid for.
When I complained again requesting compensation it took several emails to get a response. I was then told 'no this is not possible, they are always shipped without a case' .
I would not got near beermerchants.com again as quite frankly thier attitude and customer service is appaling not to mention poor product descriptions and deceptive advertising in their website.

Bought a mini keg of ale for a party. Delivery good. Packaging good. Beer very near its sell by date. In fact 11 days after receipt. No good for that party. No explanation on their website that they were selling near out of date beer. Very poor show indeed, very poor.

My partner and I were loyal customers and placed a large order for a gift which wasn’t delivered. Two phone messages and one email were ignored. Eventually we spoke to someone who advised that package was damaged in transit and being held by parcel force. By this time many beers out of stock. No discount wasoffered on re-shipment and we experienced an extremely disappointing level of customer service. Will find alternative supplier for future requirements.

Terrible customer service - delivery late then returned then refused to refund. Bad telephone manner. Avoid.