Beer Ritz Reviews 281

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 50 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional quality of both products and service, highlighting the great selection of unique beers not easily found elsewhere. Many people appreciate the swift and efficient delivery, with orders often arriving the next day and well-packaged to prevent damage. The ease of ordering and competitive pricing are also frequently mentioned, leading many to express their intent to order again. However, some customers also noted issues with delivery, experiencing delays or high delivery costs, which occasionally impacted their overall satisfaction. A few other people also felt that a product arrived damaged, though customer service was responsive in resolving the issue.

What people talk about most

Delivery service

Reviewers mention positive feedback about delivery service, with many praising the speed and efficiency,... See more

Product

Clients share positive opinions on product, highlighting an excellent and great selection of beers, including... See more

Order

Users describe positive interactions with order, consistently finding the ordering process easy and... See more

Quality

People report positive experiences with quality, with many reviewers praising the excellent beers and drinks,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Both the products and service were exceptional. A much sought after glass was bought from the company at an excellent price, along with the delicious beer of the same brand, which together made up a... See more

Company replied

Rated 5 out of 5 stars

A glass arrived with a chip on it...damaged basically. After sending them an email the next morning, with photographic evidence., they replied saying "very sorry, no problem... we'll send a new o... See more

Company replied

Rated 5 out of 5 stars

First time ordering as some unique German beer I haven't seen anywhere else, pleasantly surprised that they arrived next day, also very well packaged. Definitely order from here again.

Company replied

Rated 5 out of 5 stars

Ordered on a Saturday and had my delivery first thing Tuesday morning. Swift delivery and they carry a great selection, especially beers you only usually see in mainland Europe. Very pleased!

Company replied


Company details

  1. Beer Store

Written by the company

We're the longest-established online bottled beer shop in the UK. You've been able to buy beer online from us since 1998. We sell a mix of classic Belgian and continental beers, along with a great selection of UK craft beers and ciders. As well as these, we have a range of mixed beer packs in with various themes - Belgian mixed beer pack, German mixed beer pack, stouts and porters mixed beer pack, plus a huge range of glassware


Contact info

4.8

Excellent

TrustScore 5 out of 5

281 reviews

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Asks customers to review

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Rated 5 out of 5 stars

Damaged goods replaced

A glass arrived with a chip on it...damaged basically.
After sending them an email the next morning, with photographic evidence., they replied saying "very sorry, no problem... we'll send a new one"...

It arrived the next day.

Fantastic customer service!

August 13, 2025
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Reply from Beer Ritz

Thanks so much for leaving a positive review! Things don't always go according to plan, but we do try and put things right if they go wrong.

Rated 5 out of 5 stars

Great service

Easy to use website with a great selection
Delivery was quick
Great service

August 9, 2025
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Reply from Beer Ritz

Hi Jayne, we're please you enjoyed the range and service you got from us - until next time!

Rated 4 out of 5 stars

I brought these for my husband for his…

I brought these for my husband for his birthday as he visited Amsterdam and liked the beer and the glass very much so hopefully he will enjoy these at home and the glasses for future beers once he opens them up mid September.

July 31, 2025
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Reply from Beer Ritz

Hi Nicole, thanks for taking the time to leave a positive review.

Rated 5 out of 5 stars

Speedy delivery

Speedy delivery. Great beer!

July 14, 2025
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Reply from Beer Ritz

Hi Caroline. Thanks for the great review. Glad you're happy with the beers :) The Beer Ritz Team

Rated 5 out of 5 stars

An excellent company

Both the products and service were exceptional. A much sought after glass was bought from the company at an excellent price, along with the delicious beer of the same brand, which together made up a highly appreciated gift. In terms of price, quality and speedy delivery, I cannot recommend this company highly enough. I’ve ordered twice to date and will be placing many more orders - perfect!

July 6, 2025
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Reply from Beer Ritz

Hi Frances, we work hard to make our customers happy, and it looks like you are! Thanks very much for such a glowing review.

Rated 5 out of 5 stars

Arrived quickly

Arrived quickly, good prices (for UK) would use again

May 29, 2025
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Reply from Beer Ritz

Thanks for the positive review, and we hope to hear from you again soon!

Rated 5 out of 5 stars

Never disappointed!

I have used beerritz for about a year and I have never been disappointed.

May 13, 2025
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Reply from Beer Ritz

Thanks for the review Peter! It's great to hear you're happy with the service :)

Rated 5 out of 5 stars

Quick delivery

Quick delivery, very pleased with service

May 11, 2025
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Reply from Beer Ritz

Thank you for the great review. It's always uplifting for all of us, to hear you're happy :)

Rated 4 out of 5 stars

Ease of ordering and dispatched…

Ease of ordering and dispatched quickly. Only issue was the delivery company did not deliver until 5 days later saying run out of time first day and said could not gain access after the weekend although somebody was home all day.

May 7, 2025
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Reply from Beer Ritz

Hi Andrew, thanks for the mainly positive feedback. We're sorry that your delivery was delayed - we're taking it up with the couriers to make sure that this doesn't happen again.

Rated 5 out of 5 stars

Fantastic beers

Fantastic beers, very quick delivery and great service, will use again & recommend to others.

April 23, 2025
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Reply from Beer Ritz

Thank you for your Kind Review :) We hope you enjoy your beers!

Rated 5 out of 5 stars

Excellent quality and service

Excellent quality and service. Very helpful thanks

April 7, 2025
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Reply from Beer Ritz

Hi Sarah, thanks for the positive review - hope to hear from you again soon!

Rated 5 out of 5 stars

I ordered some glasses

I ordered some glasses. They came quickly and were well packaged. Excellent.

March 19, 2025
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Reply from Beer Ritz

Thanks for the positive review, we're pleased that everything worked well for you!

Rated 5 out of 5 stars

Nice prompt despatch

Nice prompt despatch. The beer bottles packed really well and arrived quickly. Good communication and reasonable price. Was able to buy beer I couldnt get from normal retail outlets

February 23, 2025
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Reply from Beer Ritz

Thank you for your kind review Ian. We hope you enjoy your beers! :) Thanks, The BR Team

Rated 5 out of 5 stars

Fantastic company to deal with

Fantastic company to deal with. Ordering easy. Delivery quick. Amazing beer glasses. Absolutely perfect in every way.

February 6, 2025
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Reply from Beer Ritz

Hi Paul, thanks for such a glowing review! You know where we are next time you need something.

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