Beer Ritz Reviews 281

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 50 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional quality of both products and service, highlighting the great selection of unique beers not easily found elsewhere. Many people appreciate the swift and efficient delivery, with orders often arriving the next day and well-packaged to prevent damage. The ease of ordering and competitive pricing are also frequently mentioned, leading many to express their intent to order again. However, some customers also noted issues with delivery, experiencing delays or high delivery costs, which occasionally impacted their overall satisfaction. A few other people also felt that a product arrived damaged, though customer service was responsive in resolving the issue.

What people talk about most

Delivery service

Reviewers mention positive feedback about delivery service, with many praising the speed and efficiency,... See more

Product

Clients share positive opinions on product, highlighting an excellent and great selection of beers, including... See more

Order

Users describe positive interactions with order, consistently finding the ordering process easy and... See more

Quality

People report positive experiences with quality, with many reviewers praising the excellent beers and drinks,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Both the products and service were exceptional. A much sought after glass was bought from the company at an excellent price, along with the delicious beer of the same brand, which together made up a... See more

Company replied

Rated 5 out of 5 stars

A glass arrived with a chip on it...damaged basically. After sending them an email the next morning, with photographic evidence., they replied saying "very sorry, no problem... we'll send a new o... See more

Company replied

Rated 5 out of 5 stars

First time ordering as some unique German beer I haven't seen anywhere else, pleasantly surprised that they arrived next day, also very well packaged. Definitely order from here again.

Company replied

Rated 5 out of 5 stars

Ordered on a Saturday and had my delivery first thing Tuesday morning. Swift delivery and they carry a great selection, especially beers you only usually see in mainland Europe. Very pleased!

Company replied


Company details

  1. Beer Store

Written by the company

We're the longest-established online bottled beer shop in the UK. You've been able to buy beer online from us since 1998. We sell a mix of classic Belgian and continental beers, along with a great selection of UK craft beers and ciders. As well as these, we have a range of mixed beer packs in with various themes - Belgian mixed beer pack, German mixed beer pack, stouts and porters mixed beer pack, plus a huge range of glassware


Contact info

4.8

Excellent

TrustScore 5 out of 5

281 reviews

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Asks customers to review

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Rated 5 out of 5 stars

Items as described

Items as described. Great bear, very hard to find elsewhere. Just wish delivery could be less expensive even if it came slower. Delivery is very quick but expensive.

September 16, 2024
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Reply from Beer Ritz

Thanks for the positive review Em. The delivery charge is what we are charged by the couriers - it is a little more expensive, but it is a fragile, next day service, which we have found to be the best bet for people getting what they want, quickly, and undamaged.

Rated 5 out of 5 stars

Order arrived quickly

Order arrived quickly and good communication throughout. Neat packaging

August 6, 2024
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Reply from Beer Ritz

Hi Joanne, Thank you for your kind review :) We hope you enjoy your beers!
Kind Regards, Pippa

Rated 5 out of 5 stars

new beer = good time.

Good to see new beers at affordable prices, always like to try something new & the selection the company has, it does look very good, I'm well pleased.

July 31, 2024
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Reply from Beer Ritz

Hi Andrew, Great to hear your pleased with our service. Thanks for the great review! Cheers, The Beer Ritz Team

Rated 5 out of 5 stars

Excellent communication and rapid…

Excellent communication and rapid shipment and delivery! Will be using again.

July 25, 2024
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Reply from Beer Ritz

Hi Adam, Great news! You're review has brightened our afternoon. Thank you so much. The Beer Ritz Team :)

Rated 4 out of 5 stars

Great service and items arrived as…

Great service and items arrived as expected. Postage a bit steep, but I guess glass requires a lot of packing

July 21, 2024
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Reply from Beer Ritz

Hi Sean, thanks for the review. The courier charge is passed on at cost - it is a next-day fragile handling service, which we've found to be necessary for glass items.

Rated 5 out of 5 stars

Excellent service

Excellent service. They rectified an order problem immediately.

June 25, 2024
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Reply from Beer Ritz

Hi Nic, thanks for taking time to leave us a 5* review. Hope you're happy with the beers :)

Rated 5 out of 5 stars

Beer Ritz makes it easy

Beer Ritz makes it easy to order and very pleasant while doing so.
Online companies would do well to learn from BeerRitz and their superb customer service.
Delivery occurred within 24 hours of ordering!!

June 11, 2024
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Reply from Beer Ritz

What a lovely review - thanks Michael! Hope to hear from you again soon.

Rated 5 out of 5 stars

Great selection of beer

Great selection of beer, stocked my favourite Mort Subite kriek lambic.
Fast delivery.

June 5, 2024
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Reply from Beer Ritz

Hi Lisa, thanks for the positive review, and we hope to hear from you again soon

Rated 5 out of 5 stars

Good experience

Easy to navigate website, availability of beers and very speedy delivery. Thank you!

May 15, 2024
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Reply from Beer Ritz

Thank you for your kind review Dany. Enjoy your beers!

Rated 5 out of 5 stars

LeighR

Great company,good communication fast delivery.

May 22, 2024
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Reply from Beer Ritz

Hi Leigh. Thank you for the great review. We're happy you're pleased with Beer Ritz and hope you come back again :) The Beer Ritz Team.

Rated 5 out of 5 stars

Quick delivery

Quick delivery, good prices

May 8, 2024
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Reply from Beer Ritz

Thank you for your review Paul :)
Kind Regards, Pippa

Rated 5 out of 5 stars

Great price, great service

Great price, great service, would definitely order again.

May 8, 2024
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Reply from Beer Ritz

Hi Jacqueline, thanks for your order - you know where we are if you need us again!

Rated 5 out of 5 stars

Good selection and good service

Good selection and good service.
Not cheap, especially when factoring in postage. However, they had what I wanted (no one else did), and I was able to confirm this before placing my order. Delivery was quick, and the delivery company left my order exactly where asked.
Overall I'm very pleased with my experience with BeerRitz.

May 6, 2024
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Reply from Beer Ritz

Hi Tim, thanks for the positive review!

Rated 5 out of 5 stars

Good choice

Good choice, good price and fast delivery.

April 17, 2024
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Reply from Beer Ritz

Thanks for the positive review!

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