Beer Sniffers 

I do usually check Trustpilot for stores I've not used before and don't come from good recommendations. On this occasion, it was an impulse buy of a drink I hadn't seen available for a while.
I wish I had checked beyond the '5 star' report on their website, as I would have steered clear seeing the very patchy commentary and mediocre score (currently 2.9 at point of writing).
I received automated communication from the seller only. I had emailed twice, tried calling, over 4 weeks later I opened a PayPal dispute. No seller response to any of it. PayPal found in my favour and refunded the money.
TL;DR - AVOID

Rubbish. Placed an order at the beginning of October and received about six weeks later but half the order was missing. Constantly emailed and phoned but nothing absolutely rubbish customer service.

Great service

Very good company, order received quickly.

Really awful company. Avoid at all costs. Items ordered on 5 November and still awaiting delivery. Chased up by email and phone. Heard nothing from the company. Now going through the joy of trying to get my money back. Beyond disappointed by their total lack of care/interest/response.
ps after sending another email detailing the 'Consumer Rights Act', I heard back within 24 hours from the company. They apologised for the delay and refunded my payment in full (as I had requested. I did not want 'alternative' items for out of stock products). They also sent 4 bottles of the product that I'd ordered to say 'sorry'. These arrived within 48 hours. So overall had the Company responded this way at the start of the process then the star marking would have been somewhat higher.

Ordered three weeks before needing. A few days before I messaged them to ask what was happening. They said two items were not in stock. I said send what you have and make up the short fall with something else.
Now five weeks later, and 10 emails that they have not replied to, so being completely ignored.
Given them nearly £60 and nothing to show for it.
It makes me mad as more than the money, it ruined the plan that i had for a gift. It was more than just giving beer.

No confirmation email, tried email and phone calls no response.
Luckily used PayPal and received refund.
I would not use again or recommend

My partner ordered beer 7 days ahead of a birthday as a present. The T&Cs say that they will endeavour to deliver within 72 hours. That birthday has now come and gone and there is still no sign of the order. There has not even been an acknowledgement of having received the order however payment has been taken. We have tried calling several times but the message goes straight to answering machine. Messages that are left are not answered and emails sent get no reply. Whether or not the order will ever arrive remains to be seen but we will never use this company again.

6 December 2025
Further to the review above, my beer did eventually arrive with 2 extra bottles gratis and the beer is good. Well done to Beer Sniffers for that. I have now upped my rating from 1 to 3 stars .

Contacted them in advance for guarantees the beer set would be delivered by a certain date, before I ordered, as it was a present. This was promised, however, it didn't arrive until several days later, making it a worthless present.
All subsequent correspondence was ignored and the phone just goes to an answering machine. Get the impression this is a business operating out of a bedroom. I would advise you to find a better company to buy from.

Order never received, no communication

I placed an order & I received some of this incredibly quickly but I did not receive one of the items and instead got 2 things I did not order. The communication to rectify this was shocking. I called and emailed a number of times and eventually got an email back saying they would send the missing item and to keep the others as a gesture of good will, however, over three weeks later I've not received the item and not had a response to the two additional emails I've sent. Wouldn't order again.

I placed an order 29/10/25, did receive a confirmation email but have not heard anything since. I have emailed twice without response and tried to call but always goes to voicemail. I ordered as a present which will now not arrive on time, if ever.

I never write bad reviews, but having looked at other reviews I am entirely of the belief that this is either a scam or an extremely poorly run business.
Having purchased from them and being given an order number, I never received a confirmation email, so I emailed to ask. Over the next few days I emailed a couple more times, called, sent on social media etc. No reply. And of course, the beer didn't ever arrive. I can accept and understand a closure, but they're still taking unsuspecting people's money.

EDIT - upon seeing this review, Beer Sniffers immediately reached out with an apology and an offer to make it right (see response below). They have now fulfilled the order, and indeed added a couple of additional beers. Overlooking the fact it shouldn't have taken this poor review for any action to have happened, it nevertheless should be noted that it has been rectified swiftly and correctly. I'm editing because they did not ask me to change the review, which I appreciated. I've not touched the original review, it's above. I'd still be wary to purchase again, but it's important to add that I no longer believe them to be scammers at all. I've upgraded from one star for the original service to three stars for the belated way that they have tried to rectify.

Placed an order but received no email confirmation. Emailed to chase had they got my order. When they eventually replied they confirmed they only had 3 bottles left of what I’d ordered despite the web site allowing me to order 6. They offered me substitutes which I reluctantly accepted. When my order eventually arrived on 30/10/25 three of the beers had an expiry date of 10/25. After emailing them expressing my disappointment and that this was unacceptable they eventually replied a week later and offered me a refund. Poor service and communication all round

Not received the beers i ordered 5th November. Not had confirmation to say they have been shipped

The Quality of the beer is without question - packaging and delivery are good too.
The only problem is a lack of communication in the period between ordering and delivery.
It's also very difficult to make contact with any queries.

If I could leave zero stars I would.
Absolutely shocking customer service. When I placed my order I had a message on screen that said I would receive a confirmation email - I never did.
I haven’t received a dispatch notification. I tried to call multiple times - no reply, just an automated message asking me to leave a message which would be responded to. I left a message - no response.
I emailed - no response until I raised a dispute with PayPal. I then received an email to say the order had been packed and would be delivered by DHL the following day. A week later - no delivery.
I emailed back - no response.

I’m still waiting for a refund from a month ago

I ordered 4 beers plus postage for over £25 back in July. I’ve still yet to receive them despite emailing and being assured they were being sent on August 4th. My attempts to communicate with Beer Sniffers since have been ignored. I’ve not given up hope I’ll get the beers or a refund but I can’t possibly recommend them. It’s such a shame as the whole reason I ordered from them was to support a small independent business.

Some items I ordered were replaced by another type brand and when I contacted them (twice), they didn't respond.