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Review summary

Created with AI, based on recent reviews

Evaluating 82 reviews, most reviewers were somewhat happy with their experience overall. Customers frequently highlight the competitive pricing of the products, finding them to be good value. Many users are satisfied with the performance of their appliances, particularly washing machines, noting features like quiet operation, efficient washing cycles, and overall reliability. However, some people were dissatisfied with the customer service, describing it as unhelpful and difficult to reach. There are also concerns regarding the longevity and quality of certain products, with some experiencing issues like premature breakdowns, noise, and other significant safety concerns.

What people talk about most

Product

Customers had ambiguous experiences with product. Many reviewers praise Beko products for their reasonable... See more

Quality

Consumers find quality to be ambiguous. Many customers praise the longevity and reliability of products, with... See more

Service

People report ambiguous experiences with service. While some customers praise good customer service in shops,... See more

Price

Clients share positive opinions on price, consistently highlighting that products offer great value. Many... See more

Customer service

Customers consistently note negative experiences with customer service. Many reviewers report long hold... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Bought replacement dishwasher (mine clapped out on christmas day 2024) - replacement arrived with all instructions for setup. Instructions were almost easy to follow for a "lay person" - once we got o... See more

Rated 4 out of 5 stars

I like the machine and the size is good. It’s noisier than I was expecting though. It doesn’t have the super fast wash option that it advertised which disappointed me. Hoping this one lasts 18 years l... See more

Rated 4 out of 5 stars

Great price, happy with everything. I would have given 5stars, but the pictures in the instructions are far to small... really irritating.

Rated 4 out of 5 stars

Prompt delivery of new Beko fridge freezer & washing machine. Helpful & courteous removal of old Beko goods.


Company details

  1. Wholesaler Household Appliances

Written by the company

With more than 30 million appliances sold in the UK, Beko's reliable, award-winning appliances are designed to save you money and make your life easier.


Contact info

3.7

Average

TrustScore 3.5 out of 5

307 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Hasn’t replied to negative reviews

How this company uses Trustpilot

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Rated 5 out of 5 stars

So far so good

So far so good. No problems fridge is great 👌 love everything about it, company good to deal with so far ,so happy out.

January 26, 2024
Rated 1 out of 5 stars

I bought a Beko washing machine 14…

I bought a Beko washing machine 14 months ago and it has broken down 4 times. When I 1st bought one it was faulty and had to bring it back to the shop and now the current one been nothing but trouble. The frame of the door came off. The filter on the machine are not easy to access and even thou it was under warranty I was charged €90 for a call out as the engineer had to take the washing machine apart to access the filter. On my previous machines I was able to access the filter to unblock it, I am absolutely frustrated and this stage and been send in circles when I requested a refund, do not buy !!!

February 8, 2024
Unprompted review
Rated 1 out of 5 stars

Would give zero stars if I could

Would give zero stars if I could.
My washing machine is under warranty and it has now been 3 weeks of trying to get it fixed.
Beko have the absolute worst service I have dealt with, if you’re not put on hold for 40 minutes, they cut you off, promise to call you back and never do. The most useless customer service.
We have had an engineer booked to come out 3 times and no one showed. Never known anything like it absolutely shocking!

January 22, 2024
Unprompted review
Rated 1 out of 5 stars

Your website is terrible

Your website is terrible.
You don't list all available models and model numbers,
Registering a machine accurately is next to impossible and there's no way in hell I'd waste my money ringing to register a machine that I should be able to do online, like literally every other appliance company

January 27, 2024
Rated 1 out of 5 stars

Customer Care is Awful

Called customer support because my washing machine that is less than a year old is faulty. First call the person was no help at all and basically refused to help me without the purchase date. I'd registered the machine when I bought it, that appeared to be a waste of time and of no interest to them. I called back with the purchase date to be told the serial number on my machine was wrong. And I needed to call the shop to get it... I did that only to be told they dont keep that information. I have a receipt and registered the machine but of no use to Beko.Their customer care is awful.

January 30, 2024
Unprompted review
Rated 2 out of 5 stars

Don’t buy this if you want any peace in your home

We bought the new recycled drum 8kg Bluetooth BEKO washer dryer when we moved into our new house last September. It had everything we wanted quick cycles, wash to dry, all perfect until we used it! It sounds like an airplane taking off! And moves! We had to actually recheck we didn’t leave any packaging! We’ve since read lots of people have the same issue! Recycled from spanner’s I think!

September 11, 2023
Unprompted review
Rated 1 out of 5 stars

If there was a zero star rating id…

If there was a zero star rating id definitely use it.
Was told by Beko advisor that because im in ireland my faulty 1 year old appliance would be added to a queue?? for assessment in order to repair or replace.This was after one of there engineers had already deemed it uneconomical to repair.Facing Christmas without a fridge I finally got a replacement from power city of a different brand. Disguisted with the repetitive condescending nature of the Beko representative I spoke with on the phone. My advice avoid this brand....

December 20, 2023
Unprompted review
Rated 3 out of 5 stars

Bad customer service

I have read lots of reviews here on Beko, I have a lot of Beko appliances and they are all very good, I've just purchased a Beko double oven, I called the Beko customer service warranty number and the woman I was speaking with seemed to be asleep, and then she kept pushing an extended warranty on me which was very annoying and abrupt, Beko need to sort out their customer service department, I'm not finished here either, I'm going to try and get through to Beko and complain about the woman that was either asleep or on something!!! Not happy

December 15, 2023
Unprompted review
Rated 4 out of 5 stars

Good Oven

Good Oven. Let down by difficulty to read the symbols around the left knob. Should be illuminated

November 25, 2023
Rated 5 out of 5 stars

A happy customer

I bought a microwave, an induction hob, and a single oven. All built in ones. They are very easy to open and very efficient and registering for their warranty was as easy as ABC . They have good customer service too . I would recommend these appliances to anyone and everyone.

November 25, 2023

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