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Review summary

Created with AI, based on recent reviews

Evaluating 81 reviews, most reviewers were somewhat happy with their experience overall. Customers generally appreciate the reasonable pricing of the products, finding them to be good value. Many also praise the quality of the products and the service received, highlighting the efficiency and quietness of appliances like washing machines and dishwashers. However, some people were dissatisfied with the customer service, reporting difficulties in reaching support and resolving issues. There are also mentions of products breaking down prematurely or experiencing faults, with some customers expressing concerns about product longevity and reliability.

What people talk about most

Product

Clients share ambiguous opinions on product quality and reliability. Many reviewers praise Beko products for... See more

Quality

Customers had ambiguous experiences with quality. While some reviewers praise the longevity and reliability... See more

Service

Consumers find service to be ambiguous. While some customers report great customer service in the shop,... See more

Price

Reviewers mention positive feedback about price. Many customers appreciate the reasonable and competitive... See more

Customer service

Reviewers highlight negative aspects of customer service, with many expressing significant frustration.... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Bought replacement dishwasher (mine clapped out on christmas day 2024) - replacement arrived with all instructions for setup. Instructions were almost easy to follow for a "lay person" - once we got o... See more

Rated 4 out of 5 stars

I like the machine and the size is good. It’s noisier than I was expecting though. It doesn’t have the super fast wash option that it advertised which disappointed me. Hoping this one lasts 18 years l... See more

Rated 4 out of 5 stars

Great price, happy with everything. I would have given 5stars, but the pictures in the instructions are far to small... really irritating.

Rated 4 out of 5 stars

Prompt delivery of new Beko fridge freezer & washing machine. Helpful & courteous removal of old Beko goods.


Company details

  1. Wholesaler Household Appliances

Written by the company

With more than 30 million appliances sold in the UK, Beko's reliable, award-winning appliances are designed to save you money and make your life easier.


Contact info

3.7

Average

TrustScore 3.5 out of 5

307 reviews

5-star
4-star
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1-star

Hasn’t replied to negative reviews

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Rated 1 out of 5 stars

Absolute disaster to deal with

Absolute disaster to deal with

After 3 months my washing machine broke down, two weeks later I’m still trying to get BEKO to organise a repair.
Staff on the phone are rude and unhelpful.

May 3, 2024
Unprompted review
Rated 5 out of 5 stars

Great service

The Sale staff that looked after me was very helpful his name is Joe he went through everything about the dishwasher with me very friendly very happy with the service thanks 😊

March 26, 2024
Rated 5 out of 5 stars

Great

Great. The washing machine looks not only pretty, it works perfectly, I really recommend this product

March 25, 2024
Rated 1 out of 5 stars

Beko Fridge Freezer G91635NE No Cool air

I have bought a Beko dishwasher, oven, fridge freezer, chest freezer and a washing machine over the past few years from Telfords Portlaoise. which to me means i was a good Beko customer.
1st thing to break was the dishwasher. which was covered under warranty. then the oven went. that too covered under warranty. then the dishwasher and that was fixed too.
not a problem all still running at the moment no issues since.

now in March 2024 two years after spening €900 on a fridge freezer the fridge has failed. It is not under warranty.
i called beko customer support and i have to say it was one of the worst call centres ive ever called. i had to call 4 times , couldnt understand me at all, very hard to get through to them and they were very rude. they all had indian accents.
Eventually we discovered that the applicance was out of warranty (by 2 months) and the woman in Beko told me that they only help the Beko customer if that product is still under warranty. so that was it end of phone call.
The days of being a loyal customer to the Electrical shop or to even Beko are gone. Telfords push you to Beko customer service.

March 19, 2024
Unprompted review
Rated 5 out of 5 stars

Easy to install easy use

After 15 years having a Beko Washing machine we decided to update our machine and choose another beko because we were so happy with the machine we had. again it works really great and does a fantastic wash at a good time, it is quiet and we like the quick program which has some good options, as we had a intergrated machine before the cupboard door was easy to replace

February 25, 2024
Rated 5 out of 5 stars

Great value and looks awesome!

The crew who delivered the washing machine were outstanding. They were great as I live up 2 flights of stairs in a very small apartment. But, in spite of that they were so careful and everything was left in perfect order. The washing machine is absolutely brilliant, easy to use and looks stunning, as I chose the black one. I also have a Beko Fridge Freezer in black, so it's a great match and works brilliantly. Great Value!

February 25, 2024

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