Josh served us at the Cambridge unit, and gave us time to consider which bed and divan would suit us, providing very helpful advice on materials and springing type. Once we had settled on the bed/div... See more
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Josh was very friendly and approachable, from the moment I walked into the showroom. Listened attentively to my needs and requirements and without being pushy, recommended 4 mattresses that he fe... See more
Always easy always friendly and give you options and show you better and cheaper if necessary not money hungry company.
Great selection of beds and mattresses on display. Able to test out your bed at your leisure. Staff on hand to guide you throughout the range and can answer any questions you have. Brought two mattres... See more
Company replied
Company details
Written by the company
Our branches at Coldhams Road in Cambridge and 50-54 Westgate Street in Ipswich continue to offer our own value for money range right up to the most exquisite Hypnos brand, as supplied to many five star hotels around the world. We stock beds and mattresses by virtually every major manufacturer including top brands such as Dunlopillo, Hypnos, Kaymed, Relyon, Sealy, Silentnight - plus a selection of great value ranges from smaller manufacturers. Prices start from as little as £69 for a single mattress and go up to over £4,000 for a top-of-the-range Hypnos Divan set. And because we have been established in Cambridge for over 100 years and trade from our own premises with over 20,000 feet of space we are able to buy in bulk at reduced prices and then pass these savings directly on to you.
Contact info
Restwell House Coldhams Road Cambridge, CB1 3EW, Cambridge, United Kingdom
- 01223 411311
- support@belfastbeds.co.uk
- belfastbedsuperstore.co.uk
4.7
Excellent
228 reviews
Hasn’t replied to negative reviews
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Reply from Belfastbedsuperstore
Thank you for the 5 star review, we hope to see you again in the future.
Kind Regards, The Belfast Beds Team.
Reply from Belfastbedsuperstore
Thank you for the 5 star review, we hope to see you again in the future.
Kind Regards, The Belfast Beds Team.
NEVER BUY FROM THESE GUYS
NEVER BUY FROM THESE GUYS. you'll sooner or later pay from your backbone.
I bought a mattress and bed frame. I was concerned only about the mattress. Third day had shoulder pain, I tried to confirm if I was wrong or because of sleeping posture, used for next a week or so. Called the customer service in Cambridge and was told CEO is gone for holidays.
They will let you sleep in pain regardless and will enjoy their holidays in fun. Previous ratings are not true. Regretting now☹
January 21, 2023
Unprompted review
Reply from Belfastbedsuperstore
Thank you for your message.
We are sorry that you are unhappy with your purchase. Unfortunately as the mattress was not faulty and had been used the best solution we could offer was for you to exchange the mattress for another model. Unfortunately you refused this gesture so there was little more we could do.
Kind regards,
Belfast Beds Team
Josh was knowledgeable and definitely…
Josh was knowledgeable and definitely not pushy. It made finding my new mattress more relaxing. Very happy to find that Belfast Beds is still open!!
January 30, 2023
Reply from Belfastbedsuperstore
Thank you for the 5 star review, we hope to see you again in the future.
Kind Regards, The Belfast Beds Team.
HIGHLY RECOMMENDED
Jack was very helpful and informative. A pleasure to try out several beds & mattresses. Left alone to make our own decisions.
HIGHLY RECOMMENDED.
February 5, 2023
Reply from Belfastbedsuperstore
Hi Paul, thank you for the review. Very kind comments.
Best wishes from all of us at Belfast Beds.
Firmer than showroom mattress replaced - v. helpful.
Mattress delivered seemed firmer than showroom one. Alex agreed and arranged a re-make by manufacturer which was super helpful.
January 26, 2023
Unprompted review
Reply from Belfastbedsuperstore
Thank you for the 5 star review, we hope to see you again in the future.
Kind Regards, The Belfast Beds Team.
Fun delivery chaps lugging a very heavy…
Fun delivery chaps lugging a very heavy new mattress up into my loft conversion bedroom.
January 27, 2023
Reply from Belfastbedsuperstore
Thank you for the 5 star review, we hope to see you again in the future.
Kind Regards, The Belfast Beds Team.
To the point and efficient
January 28, 2023
Reply from Belfastbedsuperstore
Thank you for the 5 star review, we hope to see you again in the future.
Kind Regards, The Belfast Beds Team.
Reply from Belfastbedsuperstore
Thank you for the 5 star review, we hope to see you again in the future.
Kind Regards, The Belfast Beds Team.
fabulous floor standing headboard
I am delighted with my new floor standing headboard.
It was delivered and fixed to the bed quickly and efficiently.
The staff are all very helpful and friendly and the prices are good.
January 19, 2023
Reply from Belfastbedsuperstore
Thank you for the 5 star review, we hope to see you again in the future.
Kind Regards, The Belfast Beds Team.
Excellent and friendly service
Excellent and friendly service. Very professional. Would definitely recommend!
January 17, 2023
Reply from Belfastbedsuperstore
Thank you for the 5 star review, we hope to see you again in the future.
Kind Regards, The Belfast Beds Team.
New mattress
Helpful assistant over alternative mattresses to choose from. Ordering simple except, it transpired, they recorded my mobile number completely wrong. Mattress delivery was much later in the day than they had said they could do which could have been difficult but fortunately not. Mattress seems good.
January 10, 2023
Absolutely dissatisfied with the…
Absolutely dissatisfied with the incompetent company and its unresponsive management.
I purchased a £800 double mattress back on August. It was supposed to be delivered within 2-3 weeks but it was only delivered on the 6th week. A month after receiving the mattress, I realised that the topper lost all firmness and shape. We addressed the matter face to face in Ipswich shop and via email. The company took 5 weeks to come home and see the mattress. I am still awaiting for their report. It’s been 4 months. Traders are responsible for making sure that the products they offer and sell to consumers are accurately described and displayed, my mattress consistency has never looked like the one displayed in the shop.
Trading standards should be aware of their inconsistency.
I have also read some of the other reviews and it’s surprising that most of them reward a good customer service but not a purchase.
January 10, 2023
Unprompted review
Reply from Belfastbedsuperstore
Dear Mrs. Gutierroz
Thank you for your review. We are sorry that you have had a frustrating experience. Unfortunately, it appears that we had the wrong email address for you on our system so when we forwarded the Independent report from Furniture Care on the 6th of December it was sent to your incorrect email address.
The report, which you now have a copy of, states that they found no fault with the mattress when they inspected it. They did note that you have incorrectly assembled your Beech Sprung slats on your existing bed frame upside down. This over time could cause a problem as the mattress is not being properly supported.
Once again we are sorry for your disappointment and frustration but we do hope that receiving the report and the advice from Furniture Care has given you some peace of mind.
Kind Regards,
Belfast Beds.
Friendly personal service
Friendly personal service. Great range of beds. Quick deliveries
January 10, 2023
Reply from Belfastbedsuperstore
Thank you for the positive review - Belfast beds team
Great customer service
January 8, 2023
Reply from Belfastbedsuperstore
Thank you for your positive review - Belfast Beds Team
Very welcoming and helpful staff
Very welcoming and helpful staff. Great experience and will definitely use again
December 31, 2022
Reply from Belfastbedsuperstore
Thank you for the positive review - Best Wishes from the Belfast Beds Team
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