Belfast Self Storage Reviews 

411
•
TrustScore 5 out of 5

4.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 69 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the friendly and professional staff members who consistently make every interaction completely seamless and welcoming. People also highlight the exceptional customer service and the helpful guidance provided when choosing the right storage options. Consumers truly appreciate the convenient locations near major motorways, making travel and daily access exceptionally quick and straightforward. The facilities are consistently described as extremely clean, highly secure, and exceptionally well-maintained for all personal storage needs. Visitors find the flexible access hours and the overall easy process immensely satisfactory for safely storing their valuable belongings.

What people talk about most

Staff

People report positive experiences with staff, highlighting that team members are incredibly friendly,... See more

Service

Customers consistently note positive experiences with service, highlighting super helpful staff, clean and... See more

Location

Users describe positive interactions with location, highlighting its handy positioning near the motorway and... See more

Facilities

Customers shared immense satisfaction regarding the facilities, highlighting that the storage units are... See more

User experience

Reviewers express great satisfaction regarding user experience, highlighting easy access via personal codes... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I have to say a really excellent service, no hassle, no fuss, plenty of access, plenty of space and all of the necessary equipment for helping move items around easily. Staff 100% friendly, helpful an... See more

Company replied

Rated 5 out of 5 stars

Located off the M2 in the Docks area makes Belfast Self Storage an ideal place for simple, safe, secure and affordable storage. Easy access via personal codes, provides a no fuss approach to sto... See more

Company replied

Rated 5 out of 5 stars

Shean and Rhys provided me with an excellent customer service experience at the Belfast branch and have gone above and beyond in regard to their duty. The facility is sparkling clean, warm and dry. T... See more

Company replied

Rated 5 out of 5 stars

Stored house stuff for the last 6months with no issues. Staff were helpful and professional, referring moving van companies, helpful deals and storage boxes. Storage was ready to go when we decided t... See more

Company replied


Company details

  1. Warehouse

Information provided by various external sources

Belfast Self Storage Offers Cost-Effective & Secure Household Storage, Commercial Storage and Document Storage. Storage Units Available in Various Sizes.


Contact info

4.9

Excellent

TrustScore 5 out of 5

411 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(411)

65 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I found the whole experience hassle free

I found the whole experience hassle free and the storage location easy to get to from my home and my work.
The rates are very reasonable and I was able to complete the occupation of my storage facility within hours of my initial enquiry

January 30, 2026
Unprompted review
Belfast Self Storage logo

Reply from Belfast Self Storage

Hi Simon,

Thank you so much for your feedback. Glad we could make your experience a good one!

Thanks again,
Rebecca

Rated 5 out of 5 stars

The people who work at Belfast storage Dunluce

The people who work at the Belfast Storage Duncrue make the place what it is. Rebecca is a star - asking for the delivery drivers to leave the deliveries inside up the ramp is a massive help especially when I can’t be there. We have a good trust now.

February 2, 2026
Unprompted review
Belfast Self Storage logo

Reply from Belfast Self Storage

Hi Darryl,

Thanks for sharing your feedback! You know where we are if you ever need us again! Good luck with everything.

Kind regards,
Rebecca

Rated 5 out of 5 stars

Really great customer service

Really great customer service. Made the whole process easy. Sean was particularly helpful. Would highly recommend

January 21, 2026
Unprompted review
Belfast Self Storage logo

Reply from Belfast Self Storage

Hi Niamh,
Thank you for your feedback. We appreciate it.

Best,

Rebecca

Rated 5 out of 5 stars

Helpful staff

The staff were all so helpful especially the girls in the office! The unit was easily accessible and my items were safe and secure whilst I moved apartments.

December 17, 2025
Unprompted review
Belfast Self Storage logo

Reply from Belfast Self Storage

Hi Sinead,

Thank you for your kind words, I will be sure to pass on your great feedback to Kelsey also.

Rebecca @ Belfast Self Storage

Rated 5 out of 5 stars

Really great storage service this…

Really great storage service this business provides. I’ll definitely be coming back.

January 3, 2026
Unprompted review
Belfast Self Storage logo

Reply from Belfast Self Storage

Thank you Robert, We really appreciate you taking the time to share your experience. Take care,

Rebecca @ Belfast Self Storage

Rated 5 out of 5 stars

Self storage

Professional, trustworthy, attentive and super helpful team.

December 4, 2025
Unprompted review
Belfast Self Storage logo

Reply from Belfast Self Storage

Hi Aislinn,

Thank you for your feedback

Kind regards,
Rebecca

Rated 5 out of 5 stars

Just recently closed my account with…

Just recently closed my account with Belfast Self Storage. Having relocated back to Belfast from abroad, it has given me great peace of mind knowing that my property was stored in such a great facility! The Units are fantastic and the Staff, headed by Rhys, could not be more helpful or professional!
A great experience and I would not hesitate to recommend! 5 Stars all round!

November 24, 2025
Unprompted review
Belfast Self Storage logo

Reply from Belfast Self Storage

Thank you James! I will be sure to pass this on to the Kennedy Way Staff they will love your glowing review!

Kind regards,

Rebecca

Rated 1 out of 5 stars

Extremely disappointing

I relocated to Belfast from England and throughout the booking process I mentioned multiple times in my emails that I wanted to book ground floor unit and also asked them to confirm the same since I was paying for that price. I arrived with the truck load during off-office hours to only find my unit to be on the 2nd floor at the very corner of a long corridor.

I was left Extremely Disappointed with no choice at that point.

November 24, 2025
Unprompted review
Belfast Self Storage logo

Reply from Belfast Self Storage

Hi Mouzam. Thank you for your feedback. We reiterated to you via call & email, multiple times that the only availability for your unit size of 105sq. ft was on the upper-floors, at a reduced rate. We accomodated you & provided a cheaper rate to which you agreed by signing your agreement. This should have been raised at move in, if this was an issue. Thanks - BSS Team.

Rated 5 out of 5 stars

The storage unit is easily accessible…

The storage unit is easily accessible from M1 motorway. The staff were always helpful and friendly.

November 21, 2025
Unprompted review
Belfast Self Storage logo

Reply from Belfast Self Storage

Hi Paul,

Thank you for your feedback. Glad we could help.

The Belfast Self Storage Team

Rated 5 out of 5 stars

Helpful staff

Helpful staff. Contracting process painless and hassle free.

November 19, 2025
Unprompted review
Belfast Self Storage logo

Reply from Belfast Self Storage

Hi Garth,

Thank you for the review. We appreciate your feedback.

The Belfast Self Storage Team

Rated 5 out of 5 stars

Excellent customer service

Excellent customer service - two girls we dealt with in the office were very friendly, helpful and knowledgeable. The packing boxes purchased are very sturdy and do the job perfectly. Would very highly recommend!
Allen & Lisa Beck
Carrickfergus

November 19, 2025
Unprompted review
Belfast Self Storage logo

Reply from Belfast Self Storage

Allen, Thank you for your custom! So glad we could help you during your move!
The Belfast Self Storage Team

Rated 5 out of 5 stars

As always they are friendly & helpful

As always they are friendly & helpful , fantastic stuff in Belfast .
Thanks again guys
Yasmin

November 13, 2025
Unprompted review
Belfast Self Storage logo

Reply from Belfast Self Storage

Hi Yasmin, We are so glad you found the team in Belfast friendly and helpful. Thank you for the lovely review.
The Belfast Self Storage Team

Rated 5 out of 5 stars

First class service from Rebecca and Kelsey

Rebecca and Kelsey are a first class team. Everything explained. I was given a tour of facility and costs discussed. Recommended. I will use again if needed.

November 13, 2025
Unprompted review
Belfast Self Storage logo

Reply from Belfast Self Storage

Thank you so much Christopher. We really love hearing your feedback and are so glad we could help! I will be sure to pass this glowing review on to Kelsey.
Rebecca - The Belfast Self Storage Team

Rated 4 out of 5 stars

Overall decent service

The storage facilities were clean and secure, and the reception team were helpful throughout. However, the price increased significantly during my time there, and I was only offered a discount when I mentioned I’d be leaving—despite having asked about this earlier at reception. I also had to chase up my refund, and when my lock had to be cut due to a lost key, no replacement was offered. Overall, decent service but a few issues that could be handled better.

November 13, 2025
Unprompted review
Belfast Self Storage logo

Reply from Belfast Self Storage

Hi Tanya,

Thank you for taking the time to share your feedback. We're so glad you found the facilities clean and our team helpful. We're sorry for the issues you experienced with us. Your comments help us improve. If you'd like to discuss anything further, we're here to help.

Thanks again for sharing your experience.

Rebecca- The Belfast Self Storage Team

Rated 5 out of 5 stars

Very helpful staff

Very helpful staff. Very secure for your belongings and 24/7 access. Great service, thank you.

November 12, 2025
Unprompted review
Belfast Self Storage logo

Reply from Belfast Self Storage

Thank you so much for your kind words! We're glad to hear you found our staff helpful and the facility secure with convenient 24/7 access. We really appreciate your feedback and your support.

Rebecca- The Belfast Self Storage Team

Rated 5 out of 5 stars

The exceptional assistance I received…

The exceptional assistance I received when I had to quickly arrange my stored items.

October 30, 2025
Unprompted review
Belfast Self Storage logo

Reply from Belfast Self Storage

Hi Grant,

Thanks for taking the time to leave us a 6 star review.

From all @ U Store It

Rated 5 out of 5 stars

Great Storage Facility.

Professional, friendly helpful staff. Really recommend.

November 1, 2025
Unprompted review
Belfast Self Storage logo

Reply from Belfast Self Storage

Thank you for the 5 star review Patricia. We are so glad we could provide storage that suited your needs and met your expectations.
Kind Regards,
The Belfast Self Storage Team

Rated 5 out of 5 stars

Fantastic flexible service

Fantastic flexible service, with a super friendly team.

October 29, 2025
Unprompted review
Belfast Self Storage logo

Reply from Belfast Self Storage

We really value your kind words Ashton. It’s been a pleasure supporting Venridge throughout your project, and we’re really pleased to hear you found the service flexible and the team friendly. We wish you and the team all the best with what comes next. Your unit will be ready and waiting should you need us again in the future.

Best regards,
Belfast Self Storage Team

Rated 5 out of 5 stars

Top Storage!

Very clean and safe units! Location was prime and close to the port which made boarding the ferry much easier.

The staff were incredibly friendly and welcoming, and understood all of my needs and requirements. It was a very good experience even though I had some issues with payment which they were very understanding and patient with. 10/10 business and would gladly use again!

September 30, 2025
Unprompted review
Belfast Self Storage logo

Reply from Belfast Self Storage

Thank you Tom for your kind words, We're glad you felt welcomed and supported especially through the payment issues. We always try to do our best for you no matter the circumstances. It means a lot to know you'd use our services again—we look forward to seeing you next time!

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look