I have to say a really excellent service, no hassle, no fuss, plenty of access, plenty of space and all of the necessary equipment for helping move items around easily. Staff 100% friendly, helpful an... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Located off the M2 in the Docks area makes Belfast Self Storage an ideal place for simple, safe, secure and affordable storage. Easy access via personal codes, provides a no fuss approach to sto... See more
Company replied
Shean and Rhys provided me with an excellent customer service experience at the Belfast branch and have gone above and beyond in regard to their duty. The facility is sparkling clean, warm and dry. T... See more
Company replied
Stored house stuff for the last 6months with no issues. Staff were helpful and professional, referring moving van companies, helpful deals and storage boxes. Storage was ready to go when we decided t... See more
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Company details
Information provided by various external sources
Belfast Self Storage Offers Cost-Effective & Secure Household Storage, Commercial Storage and Document Storage. Storage Units Available in Various Sizes.
Contact info
Duncrue Street 100, BT3 9AR, Belfast, United Kingdom
- 028 90351313
- info@belfastselfstorage.co.uk
- belfastselfstorage.co.uk
4.9
Excellent
411 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Holly provided a faultless service.
Holly provided an absolutely faultless service. Bravo!
October 14, 2025
Unprompted review
Reply from Belfast Self Storage
Thank you, Mick, for the great feedback. We're really pleased to hear you had such a smooth experience, and that Holly was able to support you so well throughout. It means a lot to the team when that effort is recognised, much appreciated. Here if you need us for anything else.
Best regards,
Belfast Self Storage Team
Very positive experience
Holly at reception was very easy to communicate with and always replied promptly to my questions. She really eased all my anxieties leading up to the delivery day. The delivery and storage of my goods was smooth and seamless. Would really recommend this company.
October 9, 2025
Unprompted review
Reply from Belfast Self Storage
Thank you, Ciara, for such a kind review. We're so glad to hear you had such a positive experience with us. Holly will be especially pleased to know she helped put your mind at ease and made the lead-up to your delivery day feel that bit less stressful. It’s great to hear everything went smoothly from start to finish, that’s exactly what we aim for. We really appreciate the recommendation!
Best regards,
Belfast Self Storage Team
Outstanding!
From the moment I stepped through the door, I knew I’d made the right decision choosing this storage place. Reese, Sean, and Ali have been absolutely amazing – professional, friendly, and genuinely trustworthy. They go above and beyond to make everything smooth and stress-free, and it really shows how much they care about their customers. I can’t speak highly enough of them or the service. If you’re looking for safe storage with people you can trust, this is the place to go!
October 1, 2025
Unprompted review
Reply from Belfast Self Storage
Thank you, Garry, for such an outstanding review. From the moment you walked through the door, we wanted to make sure you felt confident in choosing us, and it’s brilliant to hear that came across. We really appreciate your kind words about Holly Sean, and Rhys, it means a lot to know the effort we put in made things smooth and stress-free for you. Trust and peace of mind are what storage should be about, and we’re glad we could deliver that. Thanks again for the recommendation, it really does mean the world.
Best regards,
Belfast Self Storage Team
Great service
Shean and Rhys provided me with an excellent customer service experience at the Belfast branch and have gone above and beyond in regard to their duty.
The facility is sparkling clean, warm and dry. The 24 hour access is great as the traffic is quiet then. I am glad I chose to store my house contents at Belfast self storage.
September 25, 2025
Unprompted review
Reply from Belfast Self Storage
Thank you for the wonderful review, Stephen. We’re delighted to hear that Sean and Rhys were able to provide you with such a positive experience and go the extra mile to help. It’s great to know you found the facility clean, warm, and dry, and that the 24-hour access has been a real benefit. We’re really glad you chose Belfast Self Storage for your house contents and appreciate you sharing your experience.
Best regards,
Belfast Self Storage Team
Really friendly team
Really friendly team. Nothing is too much hassle. Kelsey helped right from the first contact and always replies really quickly. A great service every time.
September 25, 2025
Unprompted review
Reply from Belfast Self Storage
Thank you, Phil, for sharing such a positive review. We’re delighted to hear that Kelsey made such a great impression from the very first contact and that she’s been so quick and reliable in her replies. It’s fantastic to know you’ve consistently received a friendly, hassle-free service, that’s exactly what we aim for every time!
Best regards,
Belfast Self Storage Team
Excellent service
Excellent service. Got in touch and offered a suitable place straight away. Super helpful and efficient. Really quick at responding. And very flexible. Would highly recommend.
September 24, 2025
Unprompted review
Reply from Belfast Self Storage
Thank you, Aisling, for your fantastic review. We’re so pleased to hear you found the service helpful, efficient and flexible - from the very start. It’s great to know we could match you with the right space straight away and respond quickly to your needs. Your recommendation means a lot to us!
Best regards,
Belfast Self Storage Team
Reply from Belfast Self Storage
We really appreciate your feedback and are glad to hear everything worked out so smoothly. It’s great to know you found the service helpful, efficient, and flexible, and that we could get you sorted quickly. Thanks so much for the recommendation.
Best regards,
Belfast Self Storage Team
Great location close to M1 with 24hr…
Great location close to M1 with 24hr access.
Customer service is A*
Fantastic choice of storage lockers with affordable prices.
Can't recommend Belfast Self Storage highly enough.
I would not hesitate to use this company again.
September 1, 2025
Unprompted review
Reply from Belfast Self Storage
Your glowing review is greatly appreciated Brenda! We’re delighted you’ve highlighted our location, 24-hour access, and customer service - it’s exactly what we strive to deliver. It’s also great to hear you found the choice of lockers and pricing to be just right. Your recommendation means a lot, and we’d be more than happy to welcome you back any time.
Best regards,
Belfast Self Storage Team
Friendly and helpful
Such a friendly, helpful team. They are responsive to emails and helpful on the phone. I have used them two years in a row for student storage and have been very happy with the condition of the storage but even more so the good customer service.
June 1, 2025
Unprompted review
Reply from Belfast Self Storage
Thank you so much for your kind feedback! We're delighted to hear that you've had such a positive experience with our team over the past two years. It's great to know that our responsiveness and customer service stood out to you, and that your storage was always in good condition. We truly value your continued trust and look forward to helping you again whenever you need us!
Safe, secure and friendly
The staff were always helpful and friendly during my many interactions with them. The facility was always clean and tidy. Most importantly, as a single woman, I felt safe to use the facility outside of office hours. I would highly recommend to family and friends!
September 16, 2025
Unprompted review
Reply from Belfast Self Storage
We're thrilled to hear that you felt safe, supported, and welcomed during your time with us. Providing a clean, secure, and friendly environment is our top priority. We truly appreciate your recommendation and look forward to welcoming you—or your family and friends—again in the future!
Fair Prices, Poor Handling of Payments
The storage facilities were nice and the prices seemed reasonable. However, I would strongly advise against giving your card details over the phone. I faced an issue where an unauthorised payment was taken, and despite raising the matter, I was never refunded. This was very disappointing and left me feeling let down.
September 14, 2025
Unprompted review
Reply from Belfast Self Storage
Thank you for taking the time to share your feedback. We're glad to hear that you found our storage facilities satisfactory and our pricing reasonable. I processed the refund for you when you checked out. Please allow 3-5 working days for this to show in your account.
Thanks again,
The Belfast Self Storage Team
Amazing service well ran secure and…
Amazing service well ran secure and reasonably priced. Would highly recommend. The 24 hour access was amazing due to us both working made our house move a million times easier having this service.
The staff are also extremely helpful. Nothing is a bother to them.
August 31, 2025
Unprompted review
Reply from Belfast Self Storage
Lisa,
Thanks so much for the great review! We're thrilled our 24-hour access and helpful staff made your move easier. Really appreciate the recommendation!
Best,
The Belfast Self Storage Team
Fantastic.
Sean, Reece and the team are great and the facilities are brilliant too. Really top notch. Very glad of having found BSS.
August 27, 2025
Unprompted review
Reply from Belfast Self Storage
Thanks for the fantastic review! We’re so glad you’re happy with the facilities — and Sean, Reece, and the team will be chuffed to hear your kind words. Delighted you found us!
Very friendly staff and very helpful.
Very friendly staff and very helpful.
August 18, 2025
Unprompted review
Reply from Belfast Self Storage
Thank you for the kind words! We're glad you found the team friendly and helpful — that’s what we’re here for!
Kind regards,
The Belfast Self Storage Team
Not the cheapest but excellent quality of storage
The storage facitility is not the cheapest but the natural climate environment ensure all the storage items were in perfect condition after 18 months. The storage unit works so well that we rarely had to talk to the staff... but whenever we did they were always polite and helpful.
August 15, 2025
Unprompted review
Reply from Belfast Self Storage
Thank you for the thoughtful review! We’re so pleased to hear your items stayed in perfect condition and that the unit met your needs so well. It’s great to know our team was helpful whenever you needed us.
All the best,
The Belfast Self Storage Team
Review
Very easily accessible facility with incredibly helpful staff. I used the storage unit for 10 months and had no issues whatsoever. Would definitely recommend to others.
August 9, 2025
Unprompted review
Reply from Belfast Self Storage
Thanks so much for your kind words! We're glad everything went smoothly during your 10 months with us. Really appreciate the recommendation!
Best regards,
The Belfast Self Storage Team
Lovely girl at reception who was always…
Lovely girl at reception who was always on hand if help was needed. The whole experience was straight forward
August 9, 2025
Unprompted review
Reply from Belfast Self Storage
Thank you for the kind words! We’re glad our reception team made your experience smooth and helpful.
Best,
The Belfast Self Storage Team
Friendly service before visiting the…
Friendly service before visiting the site and this continued when I went to store my belongings.
August 7, 2025
Unprompted review
Reply from Belfast Self Storage
Thanks for your feedback! We’re happy to hear our friendly service was consistent both before and during your visit.
Best regards,
The Belfast Self Storage Team
Reply from Belfast Self Storage
We’re very sorry to hear about your experience with our customer service. This is not the standard we strive for, and we’d like to learn more so we can address the issue. Please reach out to us directly at info@belfastselfstorage.co.uk so we can make things right.
Thank you,
The Belfast Self Storage Team
Reply from Belfast Self Storage
Thank you for your feedback! We're glad you were happy with the service.
The Belfast Self Storage Team
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