Belledivino Reviews 

602
TrustScore 4 out of 5

4.1

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Review summary

Created with AI, based on recent reviews

Looking at 50 reviews, reviewers had a great experience with this company. Customers frequently praise the excellent quality of the products, noting items are well-made and accurately described. Many consumers also highlight the fast and efficient delivery service, with orders arriving promptly and often well-packaged. People appreciate the good selection of items available, finding products that meet their expectations. However, some customers experienced issues with customer service, reporting slow responses or a complete lack of communication regarding their inquiries. A few other people also felt that there were problems with their orders, such as receiving items in the wrong size or experiencing non-delivery, sometimes to incorrect locations.

What people talk about most

Product

Customers had positive experiences with product, with many expressing happiness with their purchases and... See more

Delivery service

Consumers find delivery service to be positive, with many reviewers praising the fast and prompt delivery... See more

Order

Clients share ambiguous opinions on order experiences, with some reviewers expressing satisfaction with their... See more

Quality

People report positive experiences with quality, with many customers expressing satisfaction with the... See more

Customer service

Reviewers highlight negative aspects of customer service, with many expressing disappointment regarding slow... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I've bought a few items recently, Ruby Shoo and Desigual. I had to exchange or return a couple and Deb and her staff were very accomodating. A few people have criticised on here and I admit Customer S... See more

Rated 4 out of 5 stars

Ruby shoo, Gillian floral ,prompt shipping and delivery, was kept informed by email every step of the way .

Rated 4 out of 5 stars

Ordered a set of ruby shoos bag and shoes and another pair of ruby shoos, great selection of shoes but only limited sizes of the ones I was looking for hence why ordered 2 pairs, delivery was quick an... See more

Rated 5 out of 5 stars

The boots that I ordered arrived the next day in beautiful packaging. They were obviously packed with care. The boots themselves are gorgeous and of a high quality.


Company details


Contact info

4.1

Great

TrustScore 4 out of 5

602 reviews

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Asks customers to review

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Hasn’t replied to negative reviews

How this company uses Trustpilot

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4.1

All reviews

(602)

52 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 3 out of 5 stars

The service was fine but the shoes…

The service was fine but the shoes themselves had clearly been in the box fir a long time theyve contracted and I'm having the wear them in. My other Ruby shoos were wearable from the moment they arrived, these ones are not, I bought them specifically because I needed a smart pair of comfortable shoes these are anything but. I think if you're selling old stock that has sat in the box for a long time you should say somewhere to warn customers not just sell them as new

July 29, 2023
Rated 5 out of 5 stars

Items exactly as viewed

Items exactly as viewed, only issue was Royal Mail tracker was useless, even when delivered almost a week after ordered, still saying it would only be updated when they tried to deliver it

July 9, 2023
Rated 5 out of 5 stars

Perfect

Beautiful shoes and bag. Colour is exactly as shown. Very reasonable price. Perfect completion of my Mother of the Bride outfit. We'll packaged and good delivery time.

June 28, 2023
Rated 4 out of 5 stars

Would use again

Easy to order, good prices.

Royal Mail once again lets companies down with very slow delivery - it took 7 days to arrive despite the 48hr signed for label.

July 1, 2023
Rated 1 out of 5 stars

No refund for return postage cost of faulty goods

I paid for shoes and matching handbag and purse. the shoes were not a true size 5, with one being smaller than the other. I asked for pre-paid label to return so that I could get a refund as goods are faulty. Email said they don't do refunds, but would issue a credit note. So the only way I can get my return postage for faulty goods provided, is to spend more money with them - what a rip off

June 27, 2023
Rated 5 out of 5 stars

Product fantastic!

Arrived promptly and exactly as described. Only drawback was the lack of information in progress of delivery but definitely arrived on time. Just had to trust!

June 27, 2023

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