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Review summary

Created with AI, based on recent reviews

Evaluating 53 reviews, reviewers had a great experience with this company. Customers are consistently pleased with their orders, often highlighting the excellent quality of the products received. Many appreciate the prompt and efficient delivery service, with items arriving quickly and well-packaged. The overall shopping experience is frequently described as positive, with consumers expressing satisfaction with the product selection and the ease of the ordering process. However, some people mentioned issues with response times to their inquiries, indicating a lack of communication from the company. There were also instances where orders did not arrive as expected or contained incorrect items, leading to difficulties with returns and refunds.

What people talk about most

Product

Customers consistently note positive experiences with product quality, with many describing items as... See more

Delivery service

Users describe positive interactions with delivery service, frequently highlighting quick and prompt delivery... See more

Quality

Consumers find quality to be positive, with many reviewers expressing happiness with their purchases, such as... See more

Order

Reviewers highlight ambiguous aspects of order experiences, with many customers reporting fast delivery and... See more

Response time

Customers had negative experiences with response times, with many reporting no reply to their inquiries and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I was very pleased with my order. It arrived in good time & in perfect condition & it was great value for money. I wouldn't hesitate to recommend them to family & friends, and also to purchase from th... See more

Rated 5 out of 5 stars

The boots that I ordered arrived the next day in beautiful packaging. They were obviously packed with care. The boots themselves are gorgeous and of a high quality.

Rated 5 out of 5 stars

First time customer. Great choice once I filtered on my criteria. Bought a top, great design, material, cost and delivery. Will certainly be a returning customer.

Rated 5 out of 5 stars

I could not be happier with the quality of shoes and the shipping times considering in another country. Their response time to my questions was prompt and I appreciate it. Thank you for the beautiful... See more


Company details


Contact info

3.9

Great

TrustScore 4 out of 5

594 reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Extremely disappointed

I am extremely disappointed with this company. I ordered a dress on April 9, with delivery expected in Canada. However, the tracking information shows that the package was delivered on April 17 to Lichfield DO in the United Kingdom — a completely different country from the shipping address I provided.

I never received my order, and to make matters worse, I have contacted customer service twice and have not received any response.

This lack of accountability and customer support is unacceptable. Delivering an order to the wrong country is a serious issue, and ignoring customer inquiries only makes the situation worse.

Until this matter is resolved with a refund or replacement, I cannot recommend this company.

April 10, 2026
Rated 1 out of 5 stars

Disappointed in communication

Jacket arrived but description was quite vague so had to return it. I have sent two emails asking about how to return and haven’t had a response so I have returned item by tracked Royal Mail. Hopefully I will hear about refund soon but if not I will get in touch with bank to have my payment to them returned. Disappointed in their lack of communication.

April 5, 2026
Rated 4 out of 5 stars

Great products and quick delivery

Ordered a set of ruby shoos bag and shoes and another pair of ruby shoos, great selection of shoes but only limited sizes of the ones I was looking for hence why ordered 2 pairs, delivery was quick and products were fantastic but unfortunely both were the wrong size, having checked the return/refund policy found had to pay for return shipping myself, but paid and returned items the next day, it did take a little while to get the refund but eventually got a response and refund was issued promptly, great company with great selection of ruby shoos

April 9, 2026
Unprompted review
Rated 1 out of 5 stars

Do not buy from this company!

Do not buy from this company! I returned an order, and have had no response as to when I'm going to get my refund, from the first week in March! I placed another order in the first week in March and have not received it. I've chased them and no response. I am over £100 down!!

February 28, 2026
Unprompted review
Rated 1 out of 5 stars

KEEP CLEAR OF THIS COMPANY

My order arrived on time but didn’t fit so I needed to return it. There was no returns paperwork in the package so I emailed the email address I found online. I had no reply to this. I emailed again after a few days and again this email was ignored. I then found a phone number online and called that, but it just went to an answering machine. I left a message but again no one contacted me. I have now had to go via my credit card company to request a refund via section 75 claims as my order was worth over £100. Do not under any circumstances by from this company as they are completely unreliable.

February 22, 2026
Rated 5 out of 5 stars

First time customer

First time customer. Great choice once I filtered on my criteria. Bought a top, great design, material, cost and delivery. Will certainly be a returning customer.

January 28, 2026

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