Belledivino Reviews 

602
TrustScore 4 out of 5

4.1

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Review summary

Created with AI, based on recent reviews

Evaluating 51 reviews, reviewers had a great experience with this company. Customers are very pleased with the quality and selection of products, often finding items beautiful, well-made, and exactly as described. Reviewers consistently highlight the swift and prompt delivery service, appreciating updates throughout the shipping process. The overall shopping experience is frequently described as excellent, leading many to express intentions of returning for future purchases. However, some people mentioned dissatisfaction with customer service, citing a lack of communication and slow responses to inquiries. A few other people also felt that there were issues with order accuracy, such as receiving incorrect sizes or problems with delivery times or destinations.

What people talk about most

Product

People report positive experiences with product, with many customers expressing satisfaction with the quality... See more

Delivery service

Customers consistently note positive experiences with delivery service, frequently praising fast and prompt... See more

Order

Reviewers mention ambiguous feedback about order experiences, with many customers reporting positive aspects... See more

Quality

Consumers find quality to be positive, with many reviewers expressing satisfaction with the products... See more

Customer service

Users describe negative interactions with customer service, highlighting slow responses and a general lack of... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I've bought a few items recently, Ruby Shoo and Desigual. I had to exchange or return a couple and Deb and her staff were very accomodating. A few people have criticised on here and I admit Customer S... See more

Rated 4 out of 5 stars

Ruby shoo, Gillian floral ,prompt shipping and delivery, was kept informed by email every step of the way .

Rated 4 out of 5 stars

Ordered a set of ruby shoos bag and shoes and another pair of ruby shoos, great selection of shoes but only limited sizes of the ones I was looking for hence why ordered 2 pairs, delivery was quick an... See more

Rated 5 out of 5 stars

I could not be happier with the quality of shoes and the shipping times considering in another country. Their response time to my questions was prompt and I appreciate it. Thank you for the beautiful... See more


Company details


Contact info

4.1

Great

TrustScore 4 out of 5

602 reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Hasn’t replied to negative reviews

How this company uses Trustpilot

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4.1

All reviews

(602)

52 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Disappointing experience

I ordered and paid for two pairs of shoes but only received one. Despite multiple attempts, Belle Divino has not responded to my emails or phone calls. The courier, Evri, refuses to take responsibility, leaving me with no explanation or resolution. I’m still unclear about what happened to the second pair. Overall, this has been a frustrating and disappointing experience. I would strongly advise others to avoid shopping with Belle Divino.

May 30, 2025
Unprompted review
Rated 5 out of 5 stars

The shoes arrived within days

The shoes arrived within days, well-packed and looking fabulous. I adored them but even though they were very comfortable they were just a bit too high for my poor elderly feet. I am truly sad because they are just great looking things.

March 26, 2025
Rated 2 out of 5 stars

Poor communications from supplier

I received no updates regarding when my order would be delivered. Infact I wasn’t aware that it had been delivered which was actually placed in my garden waste bin! Luckily I managed to find it before the bin was emptied! I received no communications other than confirmation that my order had been placed and would be delivered between 3-5 days. Won’t rush to order anything again!

February 27, 2025
Rated 2 out of 5 stars

The size was a very small fit

The size was a very small fit, I have bought shoes online that are the very same size, and they were really comfortable to wear, the shoes I bought are really hard and extremely uncomfortable to wear, I cannot return them because the coat is too high, I ended up paying
over €100.00 for a pair of shoes that were originally advertised for €65.00
I will not be shopping with this shop again.
G Murphy

February 3, 2025
Rated 1 out of 5 stars

Bad service

No communication whatsoever,ignored e mails voicemail and text. Only responded after PayPal became involved after which refund given.

February 6, 2025
Rated 1 out of 5 stars

Fake information. False advertising.

Ordered an item over a week ago.. Received an email to say my shoes had been dispatched and I also got sent a royal mail tracking number. Contacted the company today. Been told oh our warehouse can't find the shoes so we will organise a refund for you.. strange that you lied and told me they'd been dispatched with royal mail. Obviously fake information and also a fake tracking number. Do not use this company.

February 16, 2025
Unprompted review
Rated 1 out of 5 stars

FRAUDULENT DO NOT USE

I paid over £100 for a coat which has not been received. I requested a refund which has not been received. All contact has been ignored. DO NOT USE THIS COMPANY.

January 28, 2025
Rated 1 out of 5 stars

I will not order from you again

There is no possibility to contact me, I wanted to change the size at the moment I ordered and the order was closed and there is no possibility, there is no customer service, very disappointing
It looks like drop fishing and I still haven't received the coat you cheaters

February 6, 2025
Rated 1 out of 5 stars

Wrong item sent

Wrong item sent. Unable to get a response from company. 2 weeks ago I Ordered a Desigual Top, received a dress which I already have. Emailed twice and phoned and have had no reply as yet.

January 27, 2025

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