I've bought a few items recently, Ruby Shoo and Desigual. I had to exchange or return a couple and Deb and her staff were very accomodating. A few people have criticised on here and I admit Customer S... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Asks customers to review
This company invites their customers to review, whether positive or negative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
KEEP CLEAR OF THIS COMPANY
My order arrived on time but didn’t fit so I needed to return it. There was no returns paperwork in the package so I emailed the email address I found online. I had no reply to this. I emailed again after a few days and again this email was ignored. I then found a phone number online and called that, but it just went to an answering machine. I left a message but again no one contacted me. I have now had to go via my credit card company to request a refund via section 75 claims as my order was worth over £100. Do not under any circumstances by from this company as they are completely unreliable.
Fabulous shoes
Fabulous shoes! Prompt delivery, box is a bit battered which is a shame but the shoes are prefect.
First time customer
First time customer. Great choice once I filtered on my criteria. Bought a top, great design, material, cost and delivery. Will certainly be a returning customer.
I could not be happier with the quality…
I could not be happier with the quality of shoes and the shipping times considering in another country. Their response time to my questions was prompt and I appreciate it. Thank you for the beautiful shoes.
Walk with style
Love the service and great presentation. well made really happy with the whole experience
Fabulous product at great price and…
Fabulous product at great price and perfect delivery
Good quality and fast delivery
The boots that I ordered arrived the next day in beautiful packaging. They were obviously packed with care.
The boots themselves are gorgeous and of a high quality.
Very quick dispatch and delivery
Very quick dispatch and delivery. Good communication.
Avoid
Ordered next day delivery and paid £10 for the service. 2 days later still no delivery and no response from the company. Very poor customer service. Shouldn't offer next day if can't deliver
Wedding shoes
Order process was straight forward, and shoes arrived quickly. I ordered shoes for my wedding day, and they were beautiful and were exactly as pictured. The shoes feel well made and fit like a glove. Great!
Fast delivery and the quality of the…
Fast delivery and the quality of the clothes is good.
There’s a good choice of Compania…
There’s a good choice of Compania Fantastica garments, other brands available too. I found beautiful shirt at a discounted price. It was posted and delivered very quickly. I would purchase from them again in the future.
Sent a pair of shoes in two different…
Sent a pair of shoes in two different sizes. Waiting weeks for resolution, no response from them.
I've bought a few items recently
I've bought a few items recently, Ruby Shoo and Desigual. I had to exchange or return a couple and Deb and her staff were very accomodating. A few people have criticised on here and I admit Customer Service communications could be a bit more 'touchy-feely', but overall I am very pleased with my items and experience.
Good description and prompt delivery
I have absolutely nothing to complain…
I have absolutely nothing to complain about. Ordering was easy, delivery abroad too the time it usually takes and the gods lives up to expectations.
This store has a wonderful selection of…
This store has a wonderful selection of shoes, but the customer service department pretty much does not exist. I’ve been waiting for over a month from my order and after writing six emails, there has been one response. This response barked an answer stating that the offer had yet to ship. I finally filed a fraud complaint.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.








