Bello Babies Reviews 

Bought a pram from the website due to COVID restrictions and no shops open. Spoke many times by whats app and email seemed fine, then once i paid for it NOTHING. No pram no replys to any of my messages. I kept pressing them and finally they admitted they didnt have any stock. I had to open a pay pal case as they kept promising me an instant refund. Finally got my money refunded .

Do not buy from this company
I ordered my pushchair (Optima Eco Line 3 in 1) on the 2th May. I know that delivery can take up to two weeks, but after almost two weeks they don't even dispatched my order. I have not received any communication regarding my order.
I have tried calling, messaging on chat and I have sent emails with no response from anyone.
I just want to know the status of my order and when I should receive this. After 2 weeks when they answered my question they told me the processing time take about 5working days. This is the answer after 2weeks. And then I ask them why my order processing time take now more then 2weeks. No answer. Few days later still nothing happened I ask them again. After many messages they give me the same answer. Processing time about 5working days.... They gonna send my order on this week. And will be delivered on the next week.
Of course nothing happened. No tracking number and I didn't received my order. On the last week we ask them to send as the full refund because I can wait longer. Of course don't even answered my email. My baby due date is on the 14th. And a customer service don't even told me why I still don't received my order. It's a worst costumer service.
More than a week after I ask me many back still waiting.... No many back yet and no order received.
Obviously I am pregnant, and this is causing me so much stress.
I do not recommend this site at all. The customer service is appalling and you can never speak to anyone to resolve a query.

So after over 2 months of receiving faults with my order ,nothing has happened. Was told a new cover would be sent within 21 days....still nothing after 5 weeks.
Ignore lots of emails sent.
Daughter left hospital with her beautiful new baby and and yet another popper broke ,this time in the car seat.
They keep saying they have a 14 day return blah blah...clearly do not know the laws re consumer rights as this is remedy that they are not adhering too.
Totally ignore you time and time again

Brought the pushchair early due to covid came in August . Was emailing back and forth very good and informative however it arrived set up fine my son came in October and noticed the clips for the car seat to pushchair were broken after what's apping back and forth they agreed to send new ones .

A month later my car seat hood the wire was broken through in one corner 'apparently' this is wear and tear and there was nothing they could do despit not even using the pushchair for 6 months .

Then to top it off my while has broken and snapped on the front so keeps folding under its self 'apparently, this is also wear and tear . No wonder this company doesn't have any over the phone complaints details . Disgusting

Also absolutely nothing on the website regards to warranty .

DO NOT ORDER IF YOU WANT YOUR PUSHCHAIR TO BREAK VERY EASILY

I am very satisfied with pram from BB! It's very comfy for little ones, easy to use and great for journey even outside town! Highly recommend!

Initially my experience with Bello babies was good, they communicated well and was informative about their products however I suppose that to be expected when they want your money. Ordered my Pram earlier than planned due to covid 19 lock down and being unsure how this would impact on the delivery of it. Pram was ordered and delivered in April despite me not being due and my baby not arriving until July. Right from the off I felt like parts of it was made poorly but overall was happy. The zip on my changer bag was dodgy from off but persevered with it as couldn’t be bothered with the hassle of returning. Then the strap in changer bag started to come away after a few months so decided to email them with my concerns, sent pictures and asked if they would at the very least repair the bag. This was start off October. Was given the runaround for over 4 weeks emailing back and forward to be told that I was no longer covered by warranty as I had had the Pram over 6 month when I emailed. As mentioned before the Pram was ordered early and hadn’t been in use until July. Bello babies but the damage down to wear and tear although it’s only coming away at one side. Paying hundreds of pounds for a Pram you expect it and it’s accessories to last more than 4 months without ‘wear and tear’. During conversation via email and fb messenger they admitted the back should last longer than this however still denied a repair on bag or a replacement bag. They did however offer a new bag for charge of £49! Beware using this company they come across helpful and plausible whilst taking your money but once they have it it’s a different story. They stop responding to emails and block you off messenger! Also if you go on their fb page they have changed setting ld so you can’t leave comments or reviews... I wonder why?!

I bought a Bello Babies 3 in 1 stroller for around £350.00, after what had been a very difficult year we were looking forward to the new buggy for our baby. When it arrived we noticed that the frame was all scuffed so immediately contacted the seller to ask either for a small discount or for a replacement frame to which they replied that the frame is not damaged it's just a scruff to paintwork, not what you would expect but when you buy something you expect it to be immaculate. The basket was also ripped and this is the only thing that they agreed to replace so just a shame they wouldn't sort the most expensive bit. They also stated that it's my responsibility to ensure that I check it whilst the driver is here.. Not sure about other countries but the drivers here want to get to the next drop not come in for a brew whilst you unpack it all. Shame as the stroller otherwise is lovely bar the scratch but this company definitely have work to do on their after service.

Just received a buggy and I love it. It is sturdy, easy to move around and looks stylish. Well worth the purchase.
Took 10 min to assemble. Delivery time 4 working days.Good customer service.

Waoo !! This pram is really awesome for my new family members. I was searching for something that could be best, and finally I found "twin pram" on Bellobabies website for my twins. I really liked the colour and quality of it. Baby bag is so good that my cuties can easily roll inside it. Personally I like the wheels, and handle quality of this Pram as I have to use it very frequently. This product gives you the flexibility to have your twins together without any inconvenience. It is a lightweight product and come with different sizes, so anyone can have it as per need. Thanks to Bellobabies for offering customers' best-suited baby products. I encourage people to go for it without any second thought. My family loved it and you will too. Cheers !!

Our first grandchild, The Bello Babies were excellent, we got everything we needed. Staff were very helpful and knowledgeable, car seat advise and fitted properly into both cars. Lots of prams available, we wanted something that was practical and would fit in the car, they had lots of prams in good pricing. Fantastic range of colors, anyone can find original pram. Great service, thank you to all the staff who helped us, we will come back again.”

DONT WASTE YOUR TIME WITH BAD REVIEWS, never had such a pleasant experience from start to finish, here you will see why.......
As a business manager myself, I am fully aware of what is expected for excellent customer service!! Bello Babies gives the whole experience.
Everyone always wants to write a bad review and never a good, therefore I want new parents like myself and partner to have the faith in them that I had.
After reading mixed reviews I wasn’t completely sure what to expect, however, the staff are brilliant, such a laugh and full of knowledge.
I chose a Futuro pram. I was aware of all the time scales and was updated at every moment, and was told if I wasn’t updated I wasn’t to panic as they would be in touch when necessary.
They left message to let me know everything was all ready to dispatch and they gave me the option to leave it there until next week to be delivered. This only took 10 days for my pram to be delivered.
Couldn’t be happier with my whole experience from Bello Babies. They have made mine more magical. And now I can’t wait to be pushing about my new sparkly pram!!!!

Amazing experience from the shop to delivery top quality experience. Amazing job well done from the guys could not have asked for better! Thanks so much for all your help through out ordering pram. Would highly recommend your services to family and friends I look forward to receiving my pram for the little one arriving. Thanks again!!

I was super impressed at the speed of delivery and the fact they changed my address after I made an error. The quality is great. These look really smart, pram easy to fit and is super maneuver. Great Online Experience!

I bought 3 in 1 pram from bellobabies it comes on time every thing was good after few time use now our baby is just 6weeks the pram hood push button on one side has broken it was just blow in pieces by press it to open the pram canopy. I did contact customer services they said it not covered by manufacturer coz it damage ok its damage but why on earth it should get damage by just pressing on it to fold and unfold it. Its just waste of time and money to argue with them. That's why I have to pay them for and pram hood on top of £489.25. Which is quite alot for a pram.

Im giving 1 star because they sent me the pram with manufacture faults(hole and scratch) they said it's ok, doesn't effect when you use, yes, I agree, but when you buying new thing I think you must get in perfect condition!!!
Secondly, they blocked me from Facebook page because I did leave a comment with the pictures of the faults, so I think that's so unprofessional!!
At last, they offered me to return the pram and get a refund but because I had to wait longer as they didn't have in stock when I already bought, I didn't have time to wait until they will receive faulty one and will issue refund or will send me a new one.
Love the pram, but it shouldn't be like this and service is 100% unprofessional, especially when you block people who showing the truth of your product!!

I bought a pram a couple of months before my baby arrived in June and didn’t use it up to start of September, they are beautiful to look at but super heavy and very impractical Difficult to close and open and move around with and to lift it you need Loads of force. As soon as I started using it the pram wouldn’t close and was jammed same goes for the car seat handle and up to now After 3 months use it’s hard to close and get stuck all the time. As soon as I started using it I’ve noticed it was jumping and doing a clicking noise I thought it was the road at first as I don’t use it often I didn’t bother but then I noticed one wheel was flat clearly a manufacturer defect, so I enquired with them and they responded to my queries if the wheel could be replaced with only a link and told me after I asked what does it mean.. “buy a new one” then as I found this very unprofessional and rude I emailed them to see what could be done but the response was same, they refused to change it because Wheels are not under warranty and it was past the 14 days in which they maybe could have done something, which I understand but their answer was so rude and didn’t even try to help considering it was a manufacturer mistake they could have at least gave a discount.
Regarding the whole buggy being Super stiff and not clicking in place properly they told me to “dust it” And dismissed me so rudely and didn’t bother responding anymore To my emails.
So I decided to leave this review which is about their terrible customer service and the product are not worth the money!
Now I am modifying my review because they took it down telling trust pilot I wasn’t a real customer and after followed emailing me a very rude email Making it look like I was asking for free wheels when it was never the case and I was simply enquiring as my right since I spent over 570£! And the item doesn’t work properly.
I will attach Their email below so you all can see.

Do not buy from them read all the negative reviews!
Be careful.
They are not worth the money because compared to other companies they won’t help if there’s a problem with it and they are rude and don’t care about customers.
They are nice before you buy and once u buy and start having issues and enquire about they reply very rudely and dismissive.
Now trust pilot put my review back on as they verified who I am so I hope everyone reads this.

Their email after my review:

“Unfortunately, we have to disagree with your opinion (review) We did response and explain that wheels damages are not covered by warranty.
Actually is not covered by any company on the market in any industry.
If you bur a car or pushbike you don't come back to the store and claim a new wheel just because you have got a puncher.

Just because we did not provide FREE wheel, and you did not read our policy before purchasing as a revenge we are getting a bad review.

14 days return policy I think is enough time to decide is that product is good for you or not.
The explanation that you did not use the pram to often or you open it after month is pointless.

Their emakl“

I bought the futuro 3in1 paid £520 and the wheels doesn't not work properly when I contact them to complain they said I had to buy a new ones, the product was never used. They make me send videos & photos to send to the technical area and they never contact me back, when I emailed them again they asked to send it again & again.
The pram is beautiful but does not work as it should and you have no customers service So I would avoid this company!!

The only reason I’m not giving a 5 is because I haven’t used it yet (baby isn’t due till January) but the service has been amazing, ordering something as important as your babies pram from abroad is always daunting but I’m so glad I did, I absolutely love it.
I read so many reviews before I decided to go for it and buy my pram from Bello Babies and again I’m so so glad I did.
I can’t wait for my baby boy to arrive and go out with him and his new pram.

There’s a reason why these products are so cheap, if it seems too good to be true then it probably is!
I purchased my buggy from Bello Babies at the beginning of the year and as my baby was due in May I thought I had plenty of time for it to arrive and for me to get used to it, I was wrong... although the website makes you think that the company are based in the UK you’re basically buying a buggy from overseas and by doing so you’ll have to wait weeks and weeks for the package to be dispatched! Obviously after 2 weeks I was a bit concerned as to the whereabouts of my parcel (nearly £400 of buggy!) so I contacted customer services to check where it was and when I could expect my parcel to arrive. Well I wish I’d never bothered- the attitude of this customer servicemen was absolutely disgusting, talk about sarcastic and rude! Eventually the buggy arrived (within days of my due date!) and at first glances my husband and I were thrilled! 5 months down the line and the wheels are quite literally falling to bits! So with great reluctancy I contact customer services AGAIN! And once again they were rude and obnoxious, telling me that I had to spend another £40 on ‘wear and tear’ and that this sort of thing is to be ‘expected’ Well that’s all fine and dandy but should i really have to pay £40 and have to wait weeks and weeks for a part to arrive when I have a 5 month old and a buggy not that much older than my child? Surely a decent product wouldn’t fall to bits in less than half a year? I’ll let you guys make your own minds up! So yeah if you want to be spoken to by someone with a serve attitude problem and spend large amounts of money of a mediocre product which may or may not arrive when it says it should then Bello Babies is the perfect company for you!! 😂

I have ordered 1 Orion pram for my daughter and received within the time line. I would must say this is very good pram and recommended for every one. I am very happy with the services provided by Bello babies. Thank you very much for your service.