Bello Babies Reviews 

Writing this review for my twin prams after using 1 month. I am very happy to purchase this as this item is durable and light frame item. When my husband ordered this I was full of angst but when I received this I was quite happy. It's having enough space for my daughters along with a big shopping basket. I am really happy to purchase this. Best gift for my daughters.

Gesundheit.

Great pram.

Pros -
1. The manual that came with the product was extremely detailed and covered every aspect related to installation of the stroller.
2. The body is sturdy and well designed.
3. Very comfortable to use and has plenty of space.
4. Available in wide range of colors.
5. It can handle heavy weight also.

Cons -

Not found yet.

Directions -
Please check the product completely when the product arrives, so that you can get assured that it hs not been damaged during the transport.

Best pram ever!!!! Would 100% recommend to anyone having a baby, pushes nicely and has such a good bounce to it!
Only thing is delivery did take a very long time but was worth the wait!

We love our travel system. It seems very comfortable and has a solution for all weathers. Stylish easy to use and change over car seat to carry cot. Good quality and value for money.
I wish we could have purchased the isofix base from the same company.

I purchased a pram from this company as I saw a family with one and the recommended the pushchair. The pram arrived within two days, but had missing screws so I could not connect the back wheels, at first it was a struggle to get a response from anyone, the customer service after purchase was not that great, and the company did not understand what I was asking for when I clearly explained several times the screws were missing.

That was my first issue, I then contacted them again to let them know my midwife had concerns with the mattress not fitting into the carry cot correctly, they replied saying they only do one size so I left it at that.

Though I purchased my buggy early in June, I was not due to give birth until 30,07,2019. I gave birth on the 4th August meaning the buggy was in storage and unused. After giving birth due to complications I was admitted to hospital for a week, following that week I was discharged home with painkillers and told I would have to stay inside with no driving or heavy lifting meaning I did not get to use the buggy until the end of the second week of August. When I finally did use the buggy I noticed several issues including, parts of the buggy breaking away ie the mud flaps, the buggy frame leaning to one side which meant my son was not laying flat as recommended, the cover for the carry cot not big enough to fit the carry cot. Due to all the issues with the buggy and it being new and only used 2x I asked the company for a replacement, they refused asking for evidence which I provided they still refused to offer me a replacement claiming I damaged the buggy by putting it in my car, even though I had already explained I was in hospital following a complicated birth and even after leaving the hospital I was bed bound and unable to lift anything including my baby and I have not been able to drive and still waiting for my doctor to approve me for driving again.

The company has now stopped responding to my emails and I feel I have been cheated out of £500 plus and now left with a buggy that is not safe or worth what I paid for. Do not purchase from them, quick to take your money and willing to leave new born babies in faulty pushchair!! DISGRACEFULL!!! My son is now 5 weeks old and forced to either spend over the recommended time In the car seat or be left sliding down and tipped forward in the carry cot.
I paid thinking I was going to have a pretty buggy that would last at least 4 years, didn't even last a month and now the "bello BABIES" won't even reply or give me my money back or a safe buggy for my child. I am a first time mum and wish i had gone with a different brand, a brand that actually cares about there customers and offers a better saver product or a customer service that provides adequate after care, not a company that's just out to make and take money.

First of all this company is not ‘straight forward ‘ ! I purchased my item about three weeks plus . I contacted them
asking them when will my item be dispatched as it was like taking a while ! they said basically I will have to wait couple of days which I could not wait for as I need it urgently. I was due any min now(baby) . So I asked them
to refund me my full money and cancel my order . They said £50 will be taken from my money because they already dispatched the item to be dpd! Lies ! One min it hasn’t been dispatched then you already dispatched to dpd! I said to them
How can you tell me you will take £50 from my balance when I have not received the item and the item hasn’t been dispatched ! It of been should written on your term and conditions page this is misleading the customer .( bear in mind I work in customer service , so I know the deal ). They just kept on coming up with different stories . And trying to ignore me so I left a comment on their Instagram they deleted my comment ! Then eventually after telling them
I will take this further . They now gave me tracking number saying it’s been shipped the same day I was going back fourth with them! Imagine ! To only find out when tracking it had NOT been shipped they just gave dpd Information about a parcel that needs to be shipped ( working in customer service you know these things ) , so I now received my item
A couple of days later , no manual was included . And I missing screws and parts . I email them
Numerous of time no one is responding ! This is nonsense! I will take this matter further . Customer service is poor ! Do not BUY FROM THIS COMPANY!

Where to begin, purchased the limited edition Optima black and gold. Looked beautiful online. I contacted the company via fb chat before purchasing to query about warranty, exchanges and all that. Was told everything is under warranty except the wheels. I thought ok that's good and I have it in writing now. So I bought the damn travel system. The car seat literally has no padding for the baby to keep the head or body secure, baby was slouching constantly which is so not safe, the hood just flops, it does not sit straight and the piping came out of the rim. Another thing not safe for my baby. Then the frame of the system, the part where you click on the adjustments for the car seat keep getting stuck and twice when I had the pram part on the screws that pop into the pram(yes screw on either side, just sticking out) popped out while my baby was in the pram. He could have easily toppled over. When I contacted the company, they blocked me on all social media so I could not comment on their sites, they told me it was wear and tear after 3 months. I threatened to take it further so I contacted the ompudsmen for retail and got my facts straight about shopping online. When I contacted them 14 times they eventually sent me out a hood. Seriously. DO NOT BUY FROM THIS COMPANY

Fast deliver and amazing travel system prams I absolutely love it.

Quick delivery 5 working days. Easy to contact.. item better than showed on website 100% recommend

They don't post negative reviews on their website so I had to post a review on here. We have bought Pepe Eco Plus Comfort from Bello Babies website and have been using this pram for 3 months now and I can't fault it enough. Let's start at the beginning. The straps of the changing bag which hook to the frame have broke about after a week of using. All that was going into the bag were few diapers and a pack of wet wipes. Then he car seat - we haven't even used it. So called newborn insert is simply a piece of fabric and gives an absolute zero of support to the heah or body. The straps are going around the shoulders even when in the highest possible position. I don't believe it would be any good while harsh braking let alone the accident. Continuing on to the carry cot. Very annoying that the hood of carry cot doesn't fixate in a desired position. It keeps going down while pushing the pram. The incline feature would also be so great, only if it worked. For it to stay at an incline it had to be raised really high. The first three positions kept going back to flat as soon as you put the baby in it. So unless you want the baby to be almost sat up it is no good. Moving on to the pushchair. It was not designed with a child in mind. It hardly has any padding to it. I had to buy an additional insert. 5 point harness is absolutely useless as the side straps are coming out from underneath the arms. It makes the baby highly uncomfortable and we don't even use them. So it has become 3 point harness only. When the baby is sat upright and you want to lay the baby down the shoulder straps obviously have to be adjusted. It is really difficult and impossible to do without waking the baby up. Also, the straps have 3 hight settings. However, the lining only has a hole cut for one of the positions..? Why? Moving on to the frame. It was really lovely to begin with, easy to push and manoeuvre. Until about a month down the line both front wheels have exploded! That happened because the spokes of the wheels are actually hollow and the inner tubes have gone all bumpy which eventually led to them exploding. We were not able to use the pram while we were waiting for the replacement inner tubes to be delivered. That caused a lot of inconvenience. And when I thought that not much worse could happen now, it did! Couple of weeks ago we accidentally bumped into a curb and a rim of one of the front wheels now has a dent to it! Now it keeps spinning uncontrollably and it makes it very hard to push the pram. And I thought it was supposed to be an all terrain! I was so very wrong. I am glad we didn't take it to the woods or something ans now it is difficult enough to push it along the street. Overall, this parm has a very cheap look to it as quite a lot of stitches are uneven and looks like it was put together in a huge rush. Quality is beyond disappointing. I believe for this kind of money I would have been able to buy something of much better quality on a high street. This has really put me off of buying online and would never again buy something without actually looking at it first. Be sure I will be putti g this same review on your website for people to see. I feel like I have completely waisted my money and would really want to get it back so I could invest it into something that is actually worth it.

I have ordered a pram from Bellobabies for my little sunshine and I am shocked how amazing the pram looks like. I was not sure what to expect but it is absolutely wonderful!!! 😊
Beautiful colours, perfect quality and stylish look. It took few days to deliver but everything was planned and I got a text message the day before.

I saw the Ad somewhere in social media and I clicked. At first I was hesitant to order a big order like that online, we hear all sort Of bad things about those online pop up Ads and websites. But the website seemed legit, professional and well put together, I had a good feeling and decided to go through with it. I didn’t like the ones in toys r us looked cheap, the other shop were too expensive for sets that aren’t even worth that price. My husband was more worried and I took the risk to this order and he’s extremely pleased and happy. I must say, we are so impressed by the quality, they’re just like in the picture. Very sturdy, they don’t smell like chemicals or cheap prams. I had a feeling it will be good quality but it exceeded my expectations. It definitely look class and elegant and worth more then it actually is, couldn’t ask for more. It came well packaged with its accessories. The shipping was faster then we expected and customer service is great, I’ve been asking questions way before we order the items and they have been very helpful and friendly. All in all, we went ahead with the purchase I don’t have any negative point to say. On top of that, I had a very positive experience with customer service, replies within minutes, welcoming and professional. Thank you bellobabies for taking the time to assist all our needs of informations.

I wanted to write this review as I decided to buy a pram for “Bellobabies” even though there was not many reviews I thought I’d take a risk and honestly I am so so happy with the pram I received! The shipping was quick (I ordered my pram on a Friday and it was delivered by the following Thursday) putting it together was really easy and it’s just such a beautiful pram! It’s so sturdy but so easy to fold away and it comes with 3 attachments, cot bed, car seat and another one for when baby is a bit older! And the changing bag is just a pretty bonus! So I would 100 perfect recommend this to any mums! I’m already getting so many compliments on it and baby isn’t even here yet!

Terrible customer service, very frustrating to deal with and slow to respond. Feels that they're just trying to out starve me for a replacement piece. It could be handled so easily...
Love the product and what it stands for, just totally tainted and ruined by the experience.

*UPDATED BELOW* Absolute joke of a place with no level of professional customer care. I strongly urge against shopping with this company, especially if you are a new mum with any questions.

1. They are poor at responses and can take weeks to acknowledge your emails. When they do, they are blunt and rude and talk about how great their business is without acknowledging your issue.
2. They blame you for faults which could not be yours. A few bits broke on ours within 3 months and we have barely used it as I was recovering from labour for 6 weeks!
3. They do not send assembly guides or warranties - we asked for them to emailed and are still waiting yet they will insist they were sent and will not send you any digital versions. We opened our box carefully and slowly, nothing 'fell out' or was missed
4. If you do not accept their blunt brush off they ignore you instead of acknowledging you have an issue with their product!
5. Good luck finding any viable contact details on their website! RED FLAG!

The service from the beginning to the end has been beyond disgusting and for any new parents the product is simply not worth the level of stress and frustration. Do not be fooled by their social media pages - they just delete the comments which complain about the product!

I write this with sadness because when we ordered our pram I told so many pregnant friends about the brand and really promoted it - but having been dealt with so terribly I would 100% not advise that anyone buy their product is not worth the stress if/when anything goes wrong or breaks!

UPDATE 13th October 2018

** Regarding your RESPONSE Point by Point**

1. You took anywhere between 7 days to 14 days to respond to our emails. I did not ask about social media in my inital complaint, although I have now checked and we waited up to 3-4 days for responses on there too. Not the 11 minutes you wrote above. Happy to send screenshots if need be!

2. We did not ask for a full refund although if you are happy to offer that for customers who 'do not like the product' why are you so reluctant to resolve issues with faulty items on prams for customers who do/did like the product. The truth is, you are not as amenable as you are publicly pretending to be!

3. You have put us in the position where our grandparents who excitedly bought the pram for their first grandchild are having to help us fight to get a broken piece replaced which broke within 4 months of buying and 3 months of minimal use (we did not use the first month as I was at home with the newborn unable to go out!). If you would like to rectify the situation, replace the faulty part instead of making my husband and our parents go through stress, looking for a warranty card which was 100% NOT included in the delivery (despite your claim) and talking how great your business is when that has not been our experience at all. It is only a matter of time before other customers who have had this experience see this review and share their stories too!

4. If your highest standard involves ignoring customers emails and forcing them to send 2-3 prompts, or blaming them for faults out of their hands, then we disagree what acceptable customer service is.

5. This address is recently added. We have screenshots where we searched before and nothing was there. As you only have an email and no number you should definitely be more responsive on email, especially to people who have invested money into your products and have a fault, through no action of their own! It's not acceptable.

The best stuff I could buy 😊 Fully recommended

my breaks have failed and theyve blocked me om facebook from contacting them