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Review summary

Created with AI, based on recent reviews

Considering 30 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for their helpfulness, professionalism, and supportive attitude, making the process smooth and less stressful. Many people highlight the excellent communication and efficiency, noting that the team kept them informed and responded promptly to inquiries. The service is often described as superb, with many consumers appreciating the dedication and hard work of the agents in achieving successful outcomes. However, some people were dissatisfied with the customer service, citing issues like slow responses, unaddressed questions, and a lack of proactive communication. A few customers also mentioned unprofessional conduct from some staff members, particularly regarding the handling of keys and move-out processes, and felt that their concerns were not adequately addressed.

What people talk about most

Staff

Consumers generally express satisfaction with the staff, describing them as friendly, professional, and... See more

Service

Customers consistently note positive experiences with service, often highlighting the professionalism and... See more

Customer service

Reviewers highlight ambiguous aspects of customer service. Many customers praise the excellent communication,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

“I decided to use Ben Rose to help with the sale of my late father's house. A very emotional and stressful time. Cath assisted with valuing the property, and Marie guided me through the whole proces... See more

Rated 5 out of 5 stars

I sold my house with Ben Rose and I cannot recommend them enough! Their advertising, communication and sale techniques are fantastic. We had viewings and offers within a few days and they supported... See more

Company replied

Rated 5 out of 5 stars

We’ve just completed the purchase of our new home through Ben Rose (Bamber Bridge), and the experience was excellent from start to finish. From our first enquiry via RightMove to the final completio... See more

Rated 5 out of 5 stars

We chose Ben Rose Estate Agents to sell our apartment because we'd heard they were the best in the area. We were not disappointed. Every member of the team was friendly yet professional. They were ver... See more


Company details

  1. Real Estate Agents

Written by the company

Ben Rose have quickly established ourselves as the up and coming agent offering the best value for money service. We pride ourselves on our impeccable personalised service combined with professional expertise, an in-depth knowledge of the local property market and our passion for property.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

101 reviews

5-star
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Replied to 100% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Absolutely amazing estate agents …

Absolutely amazing estate agents very professional helpful and Kathryn and Sophie were on hand to help with any questions or problems. There marketing of the property was fast efficient and sold in a week to first viewer . Also photographs were professionally done by the amazing Aaron . Would definitely recommend them

November 9, 2021
Unprompted review
Rated 5 out of 5 stars

5 stars

When we decided to put our first home on the market, we had no experience of selling a house but Ben Rose estate agents made the process so easy to understand.

Catherine’s customer service was brilliant and I’m still amazed how quickly my property was advertised online from taking the photographs! Aaron did a great job and his eye for detail is amazing. Our house sold within 5 days of the advert going live, so thanks to everyone in the office involved in organising this.

As we’d never sold a house before, we were unsure how the process would go when we started to receive offers, however Catherine talked us through our best options and really took care of our interests and personal situation. Definitely recommend.

November 9, 2021
Unprompted review
Rated 5 out of 5 stars

“Brilliant

“Brilliant, from putting my home on the market to helping us find a new one, Sophie, Catherine and the team were very helpful and always kept us up-to-date. I would definitely recommend Ben Rose.”

November 9, 2021
Unprompted review
Rated 5 out of 5 stars

Happy

Thank you very much to the whole team when purchasing our first house, especially Tammy who has been amazing and very helpful.

November 9, 2021
Unprompted review
Rated 5 out of 5 stars

Brilliant Company

Found all the staff at Ben Rose to be so helpful, polite and nothing to much trouble for them. Really appreciated their quick response to our queries. Would recommend this company to anyone. Thank you all at Ben Rose.”

Kind Regards

Elaine and Les Rothwell

November 9, 2021
Unprompted review
Rated 5 out of 5 stars

Top marks Ben Rose (Leyland branch)

Ben Rose (Leyland branch) helped out tremendously in ironing out some problems within a small chain of properties. Their efforts really helped with successful sales.

October 10, 2021
Unprompted review
Rated 1 out of 5 stars

A week ago I ring two times to Ben Rose…

A week ago I ring two times to Ben Rose agency to arrange viewings for the 2 bedroom bungalow on Kellet avenue Leyland I am really want to buy this bungalow. They two times promising me to ring back. And nobody ring me back. And bungalow still for sale. Think 20 times before you advertise your house for sale with them.

August 21, 2020
Unprompted review
Rated 2 out of 5 stars

Ben Rose were recommended to me but I…

Ben Rose were recommended to me but I haven’t been entirely satisfied with the service.
I feel , aside from the excellent photos , there has been very little support or feedback from the staff. I can go weeks without a call and have often felt patronised by the office staff.

Really disappointed with customer service.
I would not recommend them at all.

September 26, 2019
Unprompted review
Rated 5 out of 5 stars

Excellent service

After 2 previous estate agents failed to sell our property, we moved to Ben Rose who sold our property within 5 weeks. The staff were very helpful every step of the way, especially Tammy who helped us with our onward purchase. Thankyou all for your hard work. We would definitely use again if we were ever to move again.

December 21, 2017
Unprompted review
Rated 5 out of 5 stars

From first meeting the sales team

From first meeting the sales team we new Ben Rose was the agents we wanted to rent our property for us. They gave us some good advise on what we should do prior to letting and they took over from there. We took the full package for them to look after it for us and all has worked very well.

December 2, 2017
Unprompted review
Rated 5 out of 5 stars

Best estate agents in the area

Best estate agents in the area. Wouldn’t use anyone else. Their advice throughout has been invaluable and we really did receive a personal service not like another number like other estate agents! All the team are great! Keep up the good work and we look forward to working with you all again in the future!
Amie & Jack

December 2, 2017
Unprompted review
Rated 5 out of 5 stars

Carolyn came and Valued our Bungalow

Carolyn came and Valued our Bungalow, and it was sold in 24 hours at that valuation. Ben Rose is a family run estate agents and therefore they give there all when selling your property. The Staff are really helpful and the whole process is carried out in a friendly but professional atmosphere.
I would definitely recommend them to my family and friends, and would not hesitate to use them again.

December 2, 2017
Unprompted review
Rated 5 out of 5 stars

Two properties sold and counting - Excellent service!

We have sold 2 properties over the last few years through Ben and the team and have received a great service throughout both sales. Their helpful and pro-active approach achieved a minimal delay when negotiating and during the legalities. Would highly recommend and looking forward to the next one!

November 24, 2017
Unprompted review

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