Alison Whiteside went above and beyond for us and I was so happy to have her onboard our journey selling our home. Nothing was too much trouble and, everything was actioned promptly! This lady... See more
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Review summary
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Alison Whiteside was fantastic throughout the sales progression portion of the sale, very personable and friendly! Staff in the branch were all great too. Whilst you could probably find cheaper convey... See more
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I really appreciated the sales progressor Alison from this company as she is very kind and helpful. She has patience for clients and that was impressive . She followed up every time to make sure thing... See more
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Not only did we have a great experience with the sales staff at Chorley office, we had a 5* experience with the sales progression department, in particular Alison Whiteside. Our sale was not an easy o... See more
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3.3
Average
201 reviews
Replied to 87% of negative reviews
Typically replies within 1 week
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Definitely the best person to have on your team :-)
We were lucky enough to have the brilliant Alison Whiteside progressing our sale - when things looked like they were stalling and my solicitor wasn't having much success, Alison was able to contact our buyer, and get them to chase their solicitor and keep the pressure on from all sides to complete asap. Thank you !!
May 20, 2026
Unprompted review
Great service - would recommend!
We’ve been fully supported throughout the process of selling our apartment, both from the sales team in the Lancaster office (latterly Nicole L. and earlier on, Angel) and then by Alison W. without whom sales progression would have been frustrating. They do what it says on the tin, but they do it with such lovely customer care. Cannot fault and happy to recommend. Given our distance from Lancaster during the sales process, it was nice to know that they ‘had our backs’ and that we could leave things in their capable hands. Fully informed at all stages of the process.
May 20, 2026
Unprompted review
Alison whiteside has been incredibly…
Alison whiteside has been incredibly helpful and professional from start to finish, with great communication and advice when needed
May 20, 2026
Unprompted review
The Worst Estate Agents!
My family and I have rented a property from Farrell Heyworth for over 3 years and the level of service throughout has been awful. The condition of the property being rented is poor and has had numerous faults throughout the rental period with Farrell Heyworth delaying every single repair and requiring chasing continually. We have now served notice as per our rental agreement to be told that the policy has changed, then providing a leaflet advising that we must provide 2 and 1/2 months notice having failed to clearly communicate this prior. Should you rent from Farrell Heyworth you will continually hear that they cannot do anything without the landlords permission, even essential repair works like faulty external door and electrical faults. I would strongly endorse renting from any other agent and save yourself a great deal of frustration after which then being held to a financial penalty due to their lack of clearly communicating to THEIR CUSTOMERS. Absolutely woeful.
May 20, 2026
Unprompted review
We went through some many obstacles but…
We went through so many obstacles but without the over and above commitment to looking after us, her client, we don't know how we would have got through the process of purchasing our forever home.
Alison Whiteside was very professional and kept us informed at all times. Highly recommended. Many thanks Kim and George
June 6, 2025
Unprompted review
Alison whiteside is a star ⭐
Have just sold my house today and from start to finish Alison whiteside has been absolute pleasure to deal with , she has literally been a super star , from advice to hearing me moan to finalising everything for me always with a smile and cheerful voice I couldn’t have done it without her .she has guided me through a very stressful sale for personal reasons and lifted me and made me smile with every interaction a absolute joy to deal with
May 14, 2026
Unprompted review
Reply from Farrell Heyworth
Thank you so much for sharing this lovely feedback, and congratulations on completing your sale.
It’s genuinely heart‑warming to read how supported you felt from start to finish, particularly during what you describe as a very stressful time. Knowing that Alison Whiteside was able to guide you through the process, offer clear advice, listen when you needed to offload, and still bring warmth, humour and reassurance to every interaction is exactly the experience we strive to provide.
Alison’s calm professionalism, combined with her natural empathy and positivity, clearly made a real difference to your journey, and your words reflect just how valued that support was. Feeling lifted and reassured during such an important life event is no small thing, and we’re delighted she could be there for you every step of the way.
Thank you again for choosing Farrell Heyworth and for taking the time to recognise Alison’s efforts so thoughtfully. We wish you all the very best for the next chapter.
Best regards
Jeremy Collins
Director
Farrell Heyworth
Alison Whiteside
Alison Whiteside helped with an extremely difficult and nail biting sale. She has been nothing short of helpful but also incredibly real and understanding. Her many years of experience shines through. Anything asked of her was done in a swift manner and with great professionalism. Thank you Alison!
May 14, 2026
Unprompted review
Reply from Farrell Heyworth
Thank you for sharing your experience.
It’s reassuring to hear that, during what sounds like a particularly challenging and pressured sale, you felt so well supported. Alison Whiteside’s ability to combine calm understanding with decisive, professional action is something we value greatly, and it’s good to know her experience and approach helped bring clarity and momentum when it was most needed.
We’re especially pleased that you found her both responsive and genuine. Having someone who is not only efficient but also realistic and empathetic can make a significant difference in situations like this, and your feedback reflects that perfectly.
Thank you again for taking the time to leave such thoughtful comments, and for placing your trust in Farrell Heyworth.
Best regards
Jeremy Collins
Director
Farrell Heyworth
Alison Whiteside went above and beyond…
Alison Whiteside went above and beyond for us and I was so happy to have her onboard our journey selling our home.
Nothing was too much trouble and, everything was actioned promptly!
This lady chased, retrieved and made sure we had answers, it couldn’t have gone any smoother!
Absolute super ⭐️
May 13, 2026
Unprompted review
Reply from Farrell Heyworth
Thank you for sharing such positive feedback.
We’re delighted to hear how well supported you felt during your sale and that Alison Whiteside made such a meaningful difference throughout the sales progression. Her proactive approach, attention to detail and determination to keep everything moving are exactly what we aim to provide, so it’s great to know this translated into a smooth and reassuring experience for you.
It’s especially pleasing to hear that nothing felt like too much trouble and that communication and follow‑up were handled promptly and clearly. Having someone who consistently chases answers and keeps all parties aligned can make a real difference, and your comments reflect that perfectly.
Thank you again for taking the time to leave your review and for trusting Farrell Heyworth with your sale. We wish you all the very best for the future.
Best regards
Jeremy Collins
Director
Farrell Heyworth
Alison Whiteside in the sales…
Alison Whiteside in the sales progression went above and beyond with her help and time. No job was to big! Such a lovely person!
March 2, 2026
Unprompted review
Reply from Farrell Heyworth
Thank you very much for your kind words.
We’re delighted to hear that Alison Whiteside made such a positive difference during the sales progression stage. Going above and beyond, giving time generously and approaching everything with warmth and care are qualities we value highly, so it’s wonderful to see those recognised so clearly.
It’s also lovely to hear how personable and approachable you found Alison — feeling supported by someone who genuinely wants to help can make all the difference during what can otherwise be a demanding process.
Thank you again for taking the time to leave your feedback and for choosing Farrell Heyworth. We wish you all the very best moving forward.
Best regards
Jeremy Collins
Director
Farrell Heyworth
Shocking sales tactics
Told by Farrell Heyworth that the couple who had put in an offer to buy our daughters’ house had sold theirs, and had nothing to sell. This was confirmed in the memorandum of sale.
However we found out some 6 weeks later purely by accident that the prospective purchasers were themselves in a chain awaiting their own buyer to proceed. This was a deliberate misrepresentation of the facts.
Subsequent communication with Farrell Heyworth demonstrated clearly that the staff employed by Farrell Heyworth are clearly confused as to the difference in status between “sold subject to contract” and sold!
Here we are still awaiting completion 4 months later ! Shocking
May 12, 2026
Unprompted review
Reply from Farrell Heyworth
Here is a revised version that makes that point clearer, while staying within your risk and tone guidelines:
We’re sorry to hear that you feel dissatisfied with the experience and the length of time the transaction has taken. We recognise how frustrating this must be.
We would very much like to look into the concerns you’ve raised in more detail. However, as we’re unable to identify the transaction or the parties involved from the information provided, it isn’t possible for us to investigate this further or review the circumstances in the appropriate context.
As estate agents, we act on the information available to us at each stage and in line with our client’s instructions, and buyer circumstances can change as a transaction progresses. We’re unable to comment on individual situations or specific communications in a public forum.
We understand how delays and uncertainty can impact a sale, and concerns of this nature are best addressed directly where they can be properly reviewed.
Best regards
Jeremy Collins
Director
Farrell Heyworth
Provide your feedback on BizChat
Great staff
Alison Whiteside was fantastic throughout the sales progression portion of the sale, very personable and friendly! Staff in the branch were all great too. Whilst you could probably find cheaper conveyancers, the ones recommended through them have been great, plus it keeps the process somewhat streamlined.
May 12, 2026
Unprompted review
Reply from Farrell Heyworth
Thank you for taking the time to share your experience.
We’re really pleased to hear that the sales progression stage went so smoothly for you and that Alison Whiteside made such a positive impression. Her personable, friendly approach and commitment to keeping things moving are qualities we value highly, so it’s great to know they came through clearly in your experience.
It’s also reassuring to hear that the wider branch team were supportive, and that the recommended conveyancers helped keep the process more streamlined. While there are always different options available, having aligned professionals working together can certainly make the journey feel more joined‑up, and we’re glad this worked well for you.
Thank you again for your feedback and for choosing Farrell Heyworth. We wish you all the very best moving forward.
Best regards
Jeremy Collins
Director
Farrell Heyworth
I bought my house with Farrell Heyworth…
I bought my house with Farrell Heyworth and have had fantastic service from sales progression, particularly Alison Whiteside who has been a constant help through various things that I needed.
May 12, 2026
Unprompted review
Reply from Farrell Heyworth
We’re really pleased to hear about your experience, and thank you for sharing it.
It’s great to know that your purchase with Farrell Heyworth was supported so positively, particularly during the sales progression stage. Having someone consistent and reliable throughout the process can make a real difference, and we’re delighted that Alison Whiteside was able to provide that ongoing help and reassurance whenever you needed it.
Your comments reflect exactly what we aim to deliver — clear communication, dependable support and people who genuinely take the time to help. Alison’s proactive and professional approach will mean a great deal to her, and we’re grateful you’ve taken the time to recognise it.
Thank you again for choosing Farrell Heyworth, and we wish you every happiness in your home.
Best regards
Jeremy Collins
Director
Farrell Heyworth
The difference that one staff member can make
This about the difference that one staff member made. All the difference. That was Alison Whiteside who supported our sale throught the Garstang Office.
Alison Whiteside was exactly the right person at the right time – with a property sale which had become an incredible stress on me – selling my 95 year old mother’s leasehold retirement living (over 55's) apartment who having advanced Alzheimer’s and Vascular Dementia was no longer able to live in it and for whom I was her 24/7 carer. Mum was close to end of life and I feared she could pass at any time so with the property sale becoming ‘stuck in the mud’, over months, with associated running costs accruing, maintenance of an empty property, and etc. I was deeply stressed that the sale could be furher exacerbaed by become a probate one when all it needed, it seemed to me, was someone to light the blue touch paper – which nobody seemed willing to do, rather I was being drivenin ever decreasing circles, with 3 or changes of staff handing the sale at the solicitors end and dreadful / non-existent handover briefs, a leasehold company that seemed keen to drag their heels and complicate things at every step, a lack of communication, and a total lack of any sense of urgency anywhere. I was - not to put too fine a point on it – in a state of despair.
Enter Alison, parachuted in to ‘progress the sale’ – she was, quite frankly, manner from heaven. She took the time to listen to and understand my story, quickly grasped the issues, and with an energy and will that defied belief set to it. Alison seemed, to me, to dedicate herself completely to our sale, leaving no stone unturned, aways available, always with empathy, and yet I knew we must be just one of the balls she was juggling (but never once did I feel anything but that Alison was ‘ours’ alone). From start to finish Alison acted with professionalism, diligence, and provided such a reassuring presence; making us feel ‘cared for’. Alison has a natural way with people in a way that can't be learned / taught – it is quite simply a gift. Alison was a true ambassador for Farrell Heyworth, they are lucky to have her, and (my mother has now passed) I will always be grateful to her for getting that sale over the line, and for being there at every step of the way. I honestly could not have done it without her.
I am just sorry that it has taken me so long to acknowledge Alison's efforts on our behalf, but I hope it is a case of better late than never.
June 4, 2025
Unprompted review
Reply from Farrell Heyworth
Thank you for taking the time to share such a thoughtful and deeply personal review.
We’re genuinely moved by your words and by the context in which this sale took place. What you describe was clearly an emotionally demanding period, and it means a great deal to know that, at a time of immense pressure, you felt listened to, supported and guided through to completion.
Alison Whiteside will be incredibly touched by your recognition. Her ability to combine professionalism with empathy, persistence and clear communication is exactly what we strive for, and your experience reflects the very best of that approach. We’re pleased that her involvement brought momentum, reassurance and a sense that someone was truly advocating for you when it mattered most.
Thank you also for your kind comments about Farrell Heyworth more broadly. We’re grateful you entrusted us with such an important sale, and we’re glad we could play a part in helping you navigate a very difficult chapter. Please accept our sincere condolences for your loss, and our thanks for sharing your experience so openly.
Best regards
Jeremy Collins
Director
Farrell Heyworth
Excellent serice
Farrell Heyworth speedily found a buyer for our property, following a disappointing experience with another estate agent. All the staff in the Barrow office were friendly, approachable and helpful.
Following accepting an offer the experience was made very stressful due to the buyers solicitor, who didn't appear to want to engage with anyone, everything was on her terms. At this time Alison Whiteside from the sales progression team was splendid. Nothing was too much trouble, always a cheery voice, and she did her utmost to keep things moving, and we felt fully supported by her. So a big thank you to Alison for everything she has done.
May 8, 2026
Unprompted review
Reply from Farrell Heyworth
We’re really pleased to read this, and thank you for taking the time to share such a detailed account of your experience.
It’s great to know that the Barrow team were able to step in, regain momentum and secure a buyer for you after a difficult start elsewhere. We’re especially glad that you found the office approachable and supportive throughout the process.
We also appreciate your openness about the challenges once an offer had been accepted. While elements of the conveyancing process can sit outside our direct control, it’s reassuring to hear that Alison Whiteside provided such consistent, positive support at what was clearly a demanding stage. Her proactive, calm approach and commitment to keeping matters moving are very much in keeping with the service we aim to provide, and your kind words will mean a great deal to her.
Thank you again for your feedback and for trusting Farrell Heyworth with your sale. We wish you all the very best for the future.
Best regards
Jeremy Collins
Director
Farrell Heyworth
Frustrating, awful.
Their original valuation was too high, I was assured this was the correct price (January 2025) this caused the property to sit without interest, I reduced the price twice, I accepted an offer 10th November 2025. the property is unencumbered the buyer has a mortgage agreed NOW 6 months later ....??? nothing. both buyer and myself very frustrated. Current delay, the conveyancer, (Farrell Hayworth recommended for both my purchaser and myself) has gone on her holidays!!!!. My EICR has now expired. Shockingly awful
May 8, 2026
Unprompted review
Reply from Farrell Heyworth
We’re sorry to hear that you feel dissatisfied with your experience and appreciate you taking the time to share your feedback.
Unfortunately, we’re unable to identify the specific transaction referred to from the information provided, which makes it difficult for us to look into the matter in any meaningful way. We would encourage you to contact the relevant branch team directly so that your concerns can be reviewed with the appropriate context.
While we’re always happy to recommend third‑party professionals, such as conveyancers, we’re not able to take responsibility for delays or issues arising within the legal process, as this sits outside of our control.
We recognise how frustrating delays can be and understand the impact this can have on all parties involved. Please contact your local branch so that we can investigate this matter and any third parties we have recommended in further detail.
Thanks,
Best regards
Jeremy Collins
Director
Farrell Heyworth
I really appreciated the sales…
I really appreciated the sales progressor Alison from this company as she is very kind and helpful. She has patience for clients and that was impressive . She followed up every time to make sure things are going smoothly and I would say her demeanor is very good and professional.
May 8, 2026
Unprompted review
Reply from Farrell Heyworth
Thank you for taking the time to share your experience — your kind words are very much appreciated.
It’s reassuring to hear that you felt well supported throughout, and that Alison Whiteside’s patience, professionalism and consistent follow‑up made the process feel smooth for you. Taking the time to guide clients clearly and calmly is especially important, and it’s great to know that this stood out.
Alison will be delighted to read your comments, and your recognition of her manner and dedication means a great deal to the team.
Best regards
Jeremy Collins
Director
Farrell Heyworth
We received a great service
Alison was very responsive and helpful throughout the whole process
May 6, 2026
Unprompted review
Reply from Farrell Heyworth
Thank you for your feedback — we’re really pleased to hear that the process felt well supported from start to finish.
Being responsive and readily available is so important during a sale, so it’s great to know that Alison Whiteside’s helpful approach made things easier for you along the way. Keeping matters clear and moving smoothly is exactly what we aim to achieve.
Alison will appreciate your kind comments, and thank you for taking the time to share your experience.
Best regards
Jeremy Collins
Director
Farrell Heyworth
Insisted i must sell my home before…
Insisted i must sell my home before viewing a property. I live where homes sell in 2-3 weeks. I have to know there is somewhere to buy before selling. Idiocy and incompetence at its highest.
Would nit like to be selling with them. How many potential buyers you are missing?!
I will add. I expected the excuse given. However. When looking for a decent bungalow, which are like hens teeth, you need to find one before Marketing. You cannot risk selling and hope one will drop out of thin air when you do.
Houses yes, ten a penny. I saw one that on paper looks good. Tempting. But I can’t view it to see. Crackers.
And Garstang branch do not follow this rule. I have viewed two potentials there. They operate on a more professional basis. Not sure if this is a franchise. I have also viewed with Holdens and others. So I suggest thinking carefully before using Fulwood Farrell Heyworths
May 7, 2026
Unprompted review
Reply from Farrell Heyworth
We’re sorry to hear that you feel disappointed with your experience and appreciate you taking the time to share your concerns.
As estate agents, we act on behalf of our vendors and are required to follow their instructions carefully. To protect their position and avoid unnecessary disruption, we ask applicants to demonstrate that they are in a position to proceed before viewing our vendors’ properties. This approach is designed to ensure that viewings are meaningful and that sellers can have confidence in the level of interest being shown in their home.
We understand that this can feel frustrating, particularly where properties sell quickly, and we appreciate that different buyers will have different perspectives on the process. However, our priority is always to act in the best interests of our clients and to support smoother transactions for everyone involved.
We’re unable to comment on individual circumstances publicly, but concerns are always best discussed directly with the branch involved so they can be addressed appropriately.
Best regards
Jeremy Collins
Director
Farrell Heyworth
Amazing service
Alison Whiteside was absolutely fantastic, she answered my queries promptly and was always more than happy to help. Couldn't ask for better service. Thanks again Alison :)
May 7, 2026
Unprompted review
Reply from Farrell Heyworth
It’s lovely to hear how positive your experience has been, and thank you for taking the time to share your feedback.
Prompt responses and a willingness to help can make all the difference, so it’s great to know that Alison Whiteside’s approachable and supportive manner stood out to you. Delivering a high level of service and being readily available for clients is exactly what we aim for.
Alison will really appreciate your kind words, and we’re grateful for you highlighting the service you received.
Best regards
Jeremy Collins
Director
Farrell Heyworth
Sales Progression Support
The sales progression team, namely Alison Whiteside, has provided us with such fantastic support during these past few weeks. Alison has been there for us as a family, whether it has been at the end of a phone call or via email, during what is a naturally stressful time and provided us with constant support when faced with all the challenges that moving house brings. We can't thank Alison enough for working so tirelessly on our behalf in order to get us over the finish line!
May 6, 2026
Unprompted review
Reply from Farrell Heyworth
Thank you for sharing such kind and thoughtful feedback. We know how demanding the moving process can be, particularly when challenges arise, so it’s reassuring to hear that you felt supported throughout.
It’s lovely to know that Alison Whiteside was able to be there for you as a family, offering consistent reassurance and clear communication during a naturally stressful time. Her commitment to working tirelessly behind the scenes and staying accessible by phone and email is exactly what we aim to provide, and it’s clear her efforts helped carry things through to completion.
Alison will be extremely grateful to read your comments, and your appreciation means a great deal to her and the wider team.
Thank you again for taking the time to leave such meaningful feedback.
Best regards
Jeremy Collins
Director
Farrell Heyworth
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