We have sold two houses through FH. It's difficult to separate the housing market from agent performance sometimes, but we did feel that we got value for money - especially on the second sale. Spe... See more
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Review summary
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What people talk about most
Reviews shaping this summary
I can't say enough good things about Alison Whiteside who was the sales progressor for my flat. From first contact I knew I as in safe hands. Totally professional, knowledgeable, caring, determined an... See more
Company replied
We’ve been fully supported throughout the process of selling our apartment, both from the sales team in the Lancaster office (latterly Nicole L. and earlier on, Angel) and then by Alison W. without wh... See more
Company replied
Farrell Heyworth were fantastic during our house hunt and once we had the found the property we wanted to buy. Their communication was excellent, clear and concise, and they returned calls and helped... See more
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3.5
Average
225 reviews
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This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 1 month
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We received a great service
Alison was very responsive and helpful throughout the whole process
May 6, 2026
Unprompted review
Reply from Farrell Heyworth
Thank you for your feedback — we’re really pleased to hear that the process felt well supported from start to finish.
Being responsive and readily available is so important during a sale, so it’s great to know that Alison Whiteside’s helpful approach made things easier for you along the way. Keeping matters clear and moving smoothly is exactly what we aim to achieve.
Alison will appreciate your kind comments, and thank you for taking the time to share your experience.
Best regards
Jeremy Collins
Director
Farrell Heyworth
Insisted i must sell my home before…
Insisted i must sell my home before viewing a property. I live where homes sell in 2-3 weeks. I have to know there is somewhere to buy before selling. Idiocy and incompetence at its highest.
Would nit like to be selling with them. How many potential buyers you are missing?!
I will add. I expected the excuse given. However. When looking for a decent bungalow, which are like hens teeth, you need to find one before Marketing. You cannot risk selling and hope one will drop out of thin air when you do.
Houses yes, ten a penny. I saw one that on paper looks good. Tempting. But I can’t view it to see. Crackers.
And Garstang branch do not follow this rule. I have viewed two potentials there. They operate on a more professional basis. Not sure if this is a franchise. I have also viewed with Holdens and others. So I suggest thinking carefully before using Fulwood Farrell Heyworths
May 7, 2026
Unprompted review
Reply from Farrell Heyworth
We’re sorry to hear that you feel disappointed with your experience and appreciate you taking the time to share your concerns.
As estate agents, we act on behalf of our vendors and are required to follow their instructions carefully. To protect their position and avoid unnecessary disruption, we ask applicants to demonstrate that they are in a position to proceed before viewing our vendors’ properties. This approach is designed to ensure that viewings are meaningful and that sellers can have confidence in the level of interest being shown in their home.
We understand that this can feel frustrating, particularly where properties sell quickly, and we appreciate that different buyers will have different perspectives on the process. However, our priority is always to act in the best interests of our clients and to support smoother transactions for everyone involved.
We’re unable to comment on individual circumstances publicly, but concerns are always best discussed directly with the branch involved so they can be addressed appropriately.
Best regards
Jeremy Collins
Director
Farrell Heyworth
Amazing service
Alison Whiteside was absolutely fantastic, she answered my queries promptly and was always more than happy to help. Couldn't ask for better service. Thanks again Alison :)
May 7, 2026
Unprompted review
Reply from Farrell Heyworth
It’s lovely to hear how positive your experience has been, and thank you for taking the time to share your feedback.
Prompt responses and a willingness to help can make all the difference, so it’s great to know that Alison Whiteside’s approachable and supportive manner stood out to you. Delivering a high level of service and being readily available for clients is exactly what we aim for.
Alison will really appreciate your kind words, and we’re grateful for you highlighting the service you received.
Best regards
Jeremy Collins
Director
Farrell Heyworth
Sales Progression Support
The sales progression team, namely Alison Whiteside, has provided us with such fantastic support during these past few weeks. Alison has been there for us as a family, whether it has been at the end of a phone call or via email, during what is a naturally stressful time and provided us with constant support when faced with all the challenges that moving house brings. We can't thank Alison enough for working so tirelessly on our behalf in order to get us over the finish line!
May 6, 2026
Unprompted review
Reply from Farrell Heyworth
Thank you for sharing such kind and thoughtful feedback. We know how demanding the moving process can be, particularly when challenges arise, so it’s reassuring to hear that you felt supported throughout.
It’s lovely to know that Alison Whiteside was able to be there for you as a family, offering consistent reassurance and clear communication during a naturally stressful time. Her commitment to working tirelessly behind the scenes and staying accessible by phone and email is exactly what we aim to provide, and it’s clear her efforts helped carry things through to completion.
Alison will be extremely grateful to read your comments, and your appreciation means a great deal to her and the wider team.
Thank you again for taking the time to leave such meaningful feedback.
Best regards
Jeremy Collins
Director
Farrell Heyworth
Alison Whiteside was friendly
Alison Whiteside was friendly, thorough, and highly efficient throughout the process. She was excellent at her job and made the entire sales process smooth and straightforward, a pleasure to deal with.
May 6, 2026
Unprompted review
Reply from Farrell Heyworth
Thank you for sharing your feedback — it’s great to hear how positive your experience has been.
A smooth and straightforward sales process makes a real difference, so it’s reassuring to know that Alison Whiteside’s friendly, thorough and efficient approach helped everything progress so well. Making the experience clear and easy for clients is exactly what we strive for, and it’s lovely to hear that this was reflected in your dealings with her.
Alison will be delighted to read your comments, and your kind words are very much appreciated.
Best regards
Jeremy Collins
Director
Farrell Heyworth
We had a very positive experience with…
We had a very positive experience with Farrell Heyworth and in particular the help from Alison Whiteside in the sales progression team was first rate.
We are very happy with our move and would recommend Farrell Heyworth, and Alison, to anyone thinking of buying or selling a property.
April 13, 2026
Unprompted review
Reply from Farrell Heyworth
Thank you for sharing your feedback — we’re really pleased to hear how happy you are with your move and your overall experience with Farrell Heyworth.
It’s great to know that the support from our sales progression team stood out, particularly the service provided by Alison Whiteside. Helping transactions move forward smoothly and keeping clients informed throughout the process are key priorities for us, and it’s reassuring to hear that this made a positive difference for you.
Alison will be delighted to see your comments, and we truly appreciate your recommendation to anyone considering buying or selling a property.
Best regards
Jeremy Collins
Director
Farrell Heyworth
5* Sales Progression Department
Not only did we have a great experience with the sales staff at Chorley office, we had a 5* experience with the sales progression department, in particular Alison Whiteside. Our sale was not an easy one to say the least! Despite all the obstacles we faced, Alison overcame them all, she went above and beyond, and in all honesty I don’t think the sale would have progressed to completion without her perseverance. Farrell Heyworth are lucky to have her, she is an asset to the Company.
September 5, 2025
Unprompted review
Reply from Farrell Heyworth
Thank you for taking the time to share such detailed feedback about your experience.
We’re really pleased to hear that both the Chorley office sales team and the sales progression department supported you so well, particularly during what sounds like a very challenging sale. When transactions become complex, perseverance, clear communication and determination are vital, and it’s reassuring to know that this made a real difference in getting matters through to completion.
Alison Whiteside will be extremely proud to read your comments. Her commitment to overcoming obstacles and keeping sales moving, even in difficult circumstances, is a real strength, and your recognition of her contribution as an asset to the company is very much appreciated.
Thank you again for your kind words and for choosing Farrell Heyworth.
Best regards
Jeremy Collins
Director
Farrell Heyworth
Farrell and Heyworth excellent customer service
I have bought and sold three houses with Farrell and Heyworth in the north west. All from different offices. What makes Farrell and Heyworth stand out is the excellent customer service and efforts of the sale progression team to get things moving to completion. The team understands that regular communication is important to all concerned in the chain. Recently Alison Whiteside helped my elderly mother in a complicated house sale/flat purchase and was active in chasing solicitors for answers and dealing with purchaser enquiries. I can honestly say, if it were not for Alison we would have lost our buyer and onward purchase. She is now settled in and doing well. Thank you to all the team at Cleveleys Branch and Alison. Recommended.
January 31, 2026
Unprompted review
Reply from Farrell Heyworth
Thank you for taking the time to share such a detailed and thoughtful review. We’re delighted to hear about your continued positive experiences with Farrell Heyworth across multiple offices in the North West.
Consistent communication and proactive sales progression are areas we place real emphasis on, so it’s reassuring to know this stood out to you. Supporting chains through to completion, particularly when situations become complex, is where our teams work hardest behind the scenes.
Alison Whiteside will be incredibly proud to read your comments. Her determination, persistence and willingness to advocate for clients—especially in more challenging circumstances—clearly made a crucial difference, and it’s wonderful to hear that your mother is now settled and doing well.
Thank you also for recognising the efforts of the Cleveleys branch team. Your recommendation means a great deal to us.
Best regards
Jeremy Collins
Director
Farrell Heyworth
The service provided by Alison Whiteside
The service provided by Alison Whiteside was excellent. It was a very stressful time upon completion as there were disputes between the solicitors on both sides and the buyer was moving over from Gurnsey and her rental premises in Blackpool were no longer available. Alison was an excellent mediator and we finally completed on the deadline day without much ado. It was an emotional time and Alison shouldered much of the stress. I can't thank her enough.
March 30, 2026
Unprompted review
Reply from Farrell Heyworth
Thank you for sharing such a heartfelt account of your experience. We fully appreciate how emotionally demanding the final stages of a property sale can be, particularly when there are tight deadlines and complex circumstances involved.
It’s reassuring to hear that Alison Whiteside was able to provide steady support during such a challenging period. Acting as a calm and effective point of contact, especially when matters are outside anyone’s direct control, is an important part of her role, and it’s clear that her mediation, responsiveness and attention helped ease the pressure at a crucial time.
Alison will be genuinely touched by your comments, and your recognition of the care and commitment she showed is very much appreciated.
Thank you again for taking the time to leave such thoughtful feedback.
Best regards
Jeremy Collins
Director
Farrell Heyworth
Thank you
We had a very positive experience with Farrell Heyworth. Our purchase was fairly straightforward, however we still had bumps in the road. Alison Whiteside from the sales progression team was extremely supportive, responding to emails promptly and helping to keep things moving in the last few days. Buying and selling houses is hard work, with situations that are often out of your control (and also out of the control of the agents). Good communication is key, and we had this from both agents that were involved. Thank you Alison, you made a very stressful time more bearable, especially during the last few days!
April 13, 2026
Unprompted review
Reply from Farrell Heyworth
Thank you for sharing such thoughtful and balanced feedback about your experience with Farrell Heyworth.
Even when a purchase is relatively straightforward, we understand there can still be challenges along the way, so it’s reassuring to hear that clear communication helped make those moments more manageable. Keeping everyone informed and supported, particularly when timelines tighten, is something we place real importance on.
Alison Whiteside will be very pleased to read your comments. Her responsiveness, calm approach and determination to keep things moving—especially in the final stages—clearly helped ease what can be a very stressful time, and it’s great to see her efforts recognised.
Thank you again for taking the time to leave such detailed feedback. It’s genuinely appreciated.
Best regards
Jeremy Collins
Director
Farrell Heyworth
Alison
Alison, my property sales progress Manager at Farrell Heyworth was fantastic throughout my property sale. She was always quick to respond, kept everything moving, and made sure nothing slipped through the cracks. Her proactive approach and attention to detail made the whole process feel smooth and well-managed. I’d highly recommend her.
May 1, 2026
Unprompted review
Reply from Farrell Heyworth
It’s great to hear how well supported you felt throughout your property sale, and thank you for taking the time to share such positive feedback.
Keeping matters moving, responding promptly and paying close attention to detail are all crucial during a sale, so it’s reassuring to know that the process felt smooth and well managed from your perspective.
Alison’s proactive approach clearly made a real difference, and she’ll be delighted to see your comments.
Thank you for your recommendation — it’s very much appreciated by both Alison and the wider team.
Best regards
Jeremy Collins
Director
Farrell Heyworth
Alison Whiteside
Alison Whiteside could not have been more helpful. She was kind and considerate to our needs. No matter how many times we rang her she went over and above. Thank you Farrell Hayworth.
February 2, 2026
Unprompted review
Reply from Farrell Heyworth
We’re really pleased to read your kind words and thank you for taking the time to share your experience.
It’s great to know that Alison Whiteside provided such considerate and patient support throughout, making sure your needs were always listened to and never feeling like too much trouble. That willingness to go the extra mile is exactly what we aim to deliver.
Your feedback is truly appreciated and reflects the level of care and service we strive for at Farrell Heyworth.
Best regards
Jeremy Collins
Director
Farrell Heyworth
I would highly recommend Farrell and…
I would highly recommend Farrell and Heyworth and there progression team i dealt with Alison Whiteside she sorted any questions I had and resolved them talking to different estate agents and solicitors, sadly my first sale fell through but on the second attempt same again Alison was there at the end of the phone or an email to sort things out and got the job done,so I would highly recommend them when selling your house
April 10, 2026
Unprompted review
Reply from Farrell Heyworth
We’re really pleased to read this and thank you for taking the time to share your experience.
It’s reassuring to hear how supported you felt throughout the process, particularly given the disappointment of the first sale falling through. Having someone proactive and accessible can make a real difference, and it’s great to know that Alison Whiteside was able to guide things forward, liaising with all parties and keeping everything moving through to a successful outcome.
At Farrell Heyworth, clear communication and consistent support are central to how we work, so your comments reflect exactly what we aim to provide for our clients when selling their home.
Thank you again for your recommendation – it’s very much appreciated.
Best regards
Jeremy Collins
Director
Farrell Heyworth
Alison Whiteside
Alison Whiteside helped me sell my house and was so reassuring, kind and proactive. She is a safe pair of hands especially for someone like me who is relatively new to the process of selling property and exactly who you'd want in your corner during a very stressful time.
February 19, 2026
Unprompted review
Reply from Farrell Heyworth
We’re delighted to hear how supported you felt throughout your sale and thank you for taking the time to share your experience.
Selling a property can feel daunting, particularly if it’s your first time, so it’s great to know that Alison Whiteside’s reassuring, kind and proactive approach helped make a stressful process feel more manageable. Having someone you can trust and feel confident in is exactly what we aim to provide, and Alison takes great pride in guiding clients with care and professionalism.
Your comments really reflect the values we work hard to uphold at Farrell Heyworth, and they will mean a great deal to Alison and the wider team.
Best regards
Jeremy Collins
Director
Farrell Heyworth
WOW, Amazing experience.
I have just had amazing experience selling a property through Farrell Heyworth, Cleveleys. But, I would like to take this opportunity to praise the FH Sales Progressor Alison Whiteside. As anyone will know the whole process is a very time consuming ordeal and at times can be quite slow and frustrating. But FH have this amazing person who will take on a sale, grab it by the scruff of the neck and be relentless in pushing the solicitors to completion. Even with my own sale there were a few bumps in the road, but with Alison, she is someone you can communicate with on a personal level which helps immensely. She is extremely attentive to the situation and may I add, she has an amazing sense of humor. For me, that was golden. FH should be very proud to have a person like Alison and the staff of the Cleveleys branch in their ranks. They are a real credit to the estate agency industry. Once again, thank you so much for the hard work put in to get my property sold.
April 29, 2026
Unprompted review
Reply from Farrell Heyworth
Thank you for taking the time to leave such a kind review.
I’m delighted to hear about your positive experience with our Cleveleys office and the exceptional support provided by Alison, who is part of our dedicated sales progression team. Property transactions can be challenging, so it’s wonderful to know that her determination, communication and approachable manner helped guide your sale to a successful completion.
Your praise for Alison and the wider Cleveleys team is greatly appreciated and something we are very proud of. Thank you again for choosing Farrell Heyworth, and we wish you all the very best.
Kind regards,
Jeremy Collins
Director
Farrell Heyworth
Alison Whiteside was an absolute credit…
Alison Whiteside was an absolute credit to the company she went above and beyond to ensure the stressful house buying process was made easier keeping me updated chasing outstanding items would 100% recommend the company and especially Alison x
March 30, 2026
Unprompted review
Reply from Farrell Heyworth
Thank you so much for taking the time to share your experience.
We’re absolutely delighted to hear such positive feedback and to know that Alison was able to support you throughout what can be a stressful process. Keeping our clients informed and supported every step of the way is extremely important to us, and Alison will be thrilled to know her efforts made such a difference.
Thank you for your recommendation and for choosing Farrell Heyworth – we wish you every happiness in your new home.
Kind regards,
Jeremy Collins
Director
Farrell Heyworth
Farrell Hayward our CON MEN & WOMEN !!
Farrell Hayward our CON MEN & WOMEN !!! POOR POOR POOR POOR !!! Gareth Fitton.
Tried to use WE BUY ANY HOME & DEVALUED THE HOUSE FOR SALE BY £80,000 IN SECRET SCHEME!!
April 23, 2026
Unprompted review
Reply from Farrell Heyworth
We’re sorry to read that you feel dissatisfied and that this has been your perception of the situation. We take feedback seriously, even when it’s critical.
We’re unable to comment on individual circumstances or valuations in a public forum, and we would also like to clarify that we act independently and have no involvement in the practices or decisions of other companies referenced in your comments.
Our team did attempt to make contact to better understand and address your concerns directly, however we respect your decision not to pursue this further. As always, concerns are best discussed privately to ensure they are handled fairly and appropriately.
Best regards
Jeremy Collins
Director
Farrell Heyworth
I just tried making an inquiry in the fool
I just tried making an inquiry. Simple questions why I'm filling out the section for another person? I have to put N/A and it won't let me Finnish without it.
I tried to make a call but the phone recordings blow you off. Made me realize I want to deal with real people that have real customer service.
April 1, 2026
Unprompted review
Reply from Farrell Heyworth
Thank you for taking the time to share this feedback. I’m sorry to hear how frustrating you found the enquiry form and that the phone messaging left you feeling brushed off.
As part of our role, we do ask a small set of questions up front to make sure we’re acting correctly on our client’s instructions and handling enquiries efficiently — but it’s clear that, in your case, the way the form was structured (and the need to enter “N/A”) made a simple enquiry feel unnecessarily difficult. That isn’t the experience we want anyone to have.
We’re also very aware that when someone chooses to call, they’re looking for real help from a real person. If our recorded options made it harder to reach someone, that’s something we take seriously.
We can’t comment on individual circumstances publicly, but we do want concerns like this addressed directly so they can be looked at properly and improvements can be made. Please reach out to your local branch by telephone or email and we will endeavour to help with your enquiry.
Best regards
Jeremy Collins
Director
Farrell Heyworth
Once I contacted Farrell Heyworth they…
Once I contacted Farrell Heyworth they came straight away to our Property, Punctuality was very good, Gemma
gave me and my Partner a great of advice we were unable to complete forms on our Computer Gemma is sending us the forms to complete then we will ask the Library to down load all the info
March 26, 2026
Unprompted review
Reply from Farrell Heyworth
Thank you for taking the time to share your experience. It’s great to hear that our team were able to attend promptly and that you felt well supported throughout the process.
I’m pleased Gemma could offer clear guidance and help with the forms when you weren’t able to complete them online — ensuring things are as straightforward as possible is something we care about.
We really appreciate your kind feedback, and we’re glad the next steps are now in hand for you.
Best regards
Jeremy Collins
Director
Farrell Heyworth
I had a mixed experience with Farrell…
I had a mixed experience with Farrell Heyworth.
Initially, they were excellent very proactive, great communication, and the marketing of the property was strong. They did a great job in getting the property sold STC, and at that stage I couldn’t fault them.
However, once the property was sold subject to contract, the level of service dropped off significantly.
Communication became difficult, callbacks were rare, and getting a clear update was often a challenge. It felt like the urgency disappeared once the sale was agreed.
That said, Natalie did stand out and went out of her way to help where she could, which I appreciated.
Overall, while they are strong at securing a sale, the aftercare and ongoing support throughout the process needs improvement.
At times, I found myself chasing updates and providing more information than I was receiving, which shouldn’t really be the case.
Id definitely shop around more before making the decision to go for FH right away!
March 10, 2026
Unprompted review
Reply from Farrell Heyworth
Thank you for taking the time to share such a detailed account of your experience. It’s reassuring to hear that the early stages of your sale were handled proactively, with strong communication and marketing that helped secure a buyer quickly.
We’re also pleased to know that Natalie’s support stood out during the process — it’s always good to hear when a member of the team makes a positive difference.
Your comments about communication after the sale was agreed have been noted. Clear and consistent updates are important throughout a transaction, and feedback like this helps us continue to review and refine the service we provide.
We appreciate you sharing both the positives and the areas where you felt we could have done better.
Best regards
Jeremy Collins
Director
Farrell Heyworth
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