We have sold two houses through FH. It's difficult to separate the housing market from agent performance sometimes, but we did feel that we got value for money - especially on the second sale. Spe... See more
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I can't say enough good things about Alison Whiteside who was the sales progressor for my flat. From first contact I knew I as in safe hands. Totally professional, knowledgeable, caring, determined an... See more
Company replied
We’ve been fully supported throughout the process of selling our apartment, both from the sales team in the Lancaster office (latterly Nicole L. and earlier on, Angel) and then by Alison W. without wh... See more
Company replied
Farrell Heyworth were fantastic during our house hunt and once we had the found the property we wanted to buy. Their communication was excellent, clear and concise, and they returned calls and helped... See more
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3.5
Average
225 reviews
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This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
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Alison Whiteside is my calm in the…
Alison Whiteside is my calm in the storm! From the moment we transititioned to sales progression we knew Alison had got our backs !
Her calm, reassuring manner put us completley at ease as she took the time to listen to our problems and frustrations as though we were her only clients.
Alison was proactive in a highly professional manner applying her knowledge , skills and experience to move us along towards completion .
We loved her sense of humour .
Alison chased those who need chasing ,rechased ensuring we had answers to our questions and our sale was progressing.
We felt very priviledged to have her on our side .
Alison always replied promptly either by email or phone ensuring we were kept informed and up to date. Nothing was to much trouble . Her determination shone through.
We could not have got this far without Alisons continued help and support as she propels us towards our new forever home .
Alison Whiteside you are amazing!
Thank you so much for being our calm in the storm! You are appreciated.
May 28, 2026
Unprompted review
Reply from Farrell Heyworth
What a wonderfully heartfelt review – thank you for sharing this.
It’s genuinely reassuring to hear how supported you felt once your sale moved into progression. Feeling listened to, understood and kept steady when things feel challenging can make all the difference, and it’s clear Alison Whiteside provided exactly that. Her calm, reassuring manner, proactive approach and determination to keep things moving are qualities she brings to every client, and it’s lovely to see those recognised so warmly.
Sales progression can involve a lot of moving parts, so having someone who communicates clearly, follows things up persistently and keeps everyone informed is invaluable. We’re also pleased to hear that Alison’s sense of humour helped along the way – a human touch matters just as much as experience and knowledge.
Thank you again for taking the time to leave such thoughtful feedback. We’re delighted Alison could be your “calm in the storm” and support you on the journey towards your new forever home.
Best regards
Jeremy Collins
Director
Farrell Heyworth
Really good estate agents
Farrell Heyworth were fantastic during our house hunt and once we had the found the property we wanted to buy. Their communication was excellent, clear and concise, and they returned calls and helped in any way they could. Our Sales Progressor was Alison Whiteside who was outstanding in her work and help. Alison helped push the solicitors/conyevancers to respond, chasing things when needed, and was always willing to help. She is really supportive of clients, bringing a wealth of experience and knowledge, and always willing to talk things through as well as back up by email.
May 27, 2026
Unprompted review
Reply from Farrell Heyworth
We’re delighted to hear how positive your experience was, both during your property search and once you’d found the right home.
Clear, timely communication and being readily available to help are central to how we support our buyers, so it’s reassuring to know that this came through at every stage. We’re particularly pleased to see Alison Whiteside recognised for her outstanding work. Her proactive approach, willingness to chase where needed and ability to explain things clearly – both over the phone and in writing – are qualities our clients value greatly.
Sales progression can often rely on persistence and experience, and it’s great to know that Alison’s support and knowledge helped keep everything moving and gave you confidence throughout the process.
Thank you again for sharing such thoughtful feedback. We wish you every happiness in your new home.
Best regards
Jeremy Collins
Director
Farrell Heyworth
Alison Whiteside, Brilliant Sales Progressor
I can't say enough good things about Alison Whiteside who was the sales progressor for my flat. From first contact I knew I as in safe hands. Totally professional, knowledgeable, caring, determined and experienced - so when bumps came up on the road on delays, challenges, less than competent legal work - Alison was there every step of the way to smooth things, liaise with others in the chain, reassure and get things moving again. She always kept me up to date and helped me to never give up hope "I'll get this over the line for us" - and she did! Thank you Ali - you were the best!
January 28, 2026
Unprompted review
Reply from Farrell Heyworth
We’re truly delighted to read this – thank you for such a thoughtful and generous review.
It’s reassuring to hear that from the very first contact you felt supported and in safe hands. Sales progression can be challenging at times, particularly when delays or complications arise, so having someone calm, experienced and determined guiding things forward can make all the difference. Your description of Alison Whiteside’s professionalism, care and persistence reflects exactly how she approaches her role.
Keeping everyone informed, working closely with others in the chain and maintaining momentum – even when things become difficult – are values we place great importance on. We’re very pleased that Alison was able to provide that reassurance and ultimately see your sale through to completion.
Thank you again for taking the time to share your experience and for your kind words.
Best regards
Jeremy Collins
Director
Farrell Heyworth
I rented with Farrell Heyworth for…
I rented with Farrell Heyworth for about 18 months ending last year. They are without doubt one of the worst agencies I have ever dealt with across the UK. Unfortunately for us the house we were renting was also for sale, which resulted in us having to accomodate various visits from prospective buyers over the term of our rental. Whilst this wouldn't normally be an issue for a competent company we had multiple short notice viewings (that would often never materialise), being asked to accommodate viewings and given incorrect times/dates and on one occasion an employee just let themselves into our house whilst we were out to show someone around!
I have refrained from posting this since we left the property in an effort to put the whole experience behind me, but with the sudden uptick in positive reviews I felt it would be good for people to understand what kind of a company then really are.
Also, when using Microsoft Copilt to generate responses to your reviews, it's probably in your best interests to remove the text that says "Here is a revised version that makes that point clearer, while staying within your risk and time guidelines"
I would expect Trustpilot would frown on companies using AI to craft responses to negative reviews no?
October 1, 2025
Unprompted review
Reply from Farrell Heyworth
We’re sorry to hear that you remain dissatisfied with your experience.
We would also like to acknowledge that an internal drafting phrase was inadvertently left in a previous response, which should not have appeared publicly. While tools may be used to help ensure clarity of wording, all reviews are read and considered by our team.
We are keen to look into the concerns you’ve raised. We would strongly encourage you to contact our tenancy team directly and provide any relevant details so that we can fully investigate the situation and understand what occurred.
We remain open to reviewing this matter and would welcome the opportunity to do so.
Best regards
Jeremy Collins
Director
Farrell Heyworth
Farrell Hayworth clevelys
From the off Alison Whiteside and her team were amazing at keeping me updated,organising any jobs that needed doing and just great at answering any questions I had. I’d definitely recommend using them. Thank you guys for all you do x
May 21, 2026
Unprompted review
Reply from Farrell Heyworth
We’re really pleased to read this – thank you for taking the time to share your experience.
It’s great to hear that communication was clear from the outset and that everything was handled smoothly, from organising work to answering questions along the way. Alison Whiteside and her team take real pride in being proactive, approachable and supportive, so your comments will mean a great deal to them.
Providing regular updates and taking the pressure off our clients is very much at the heart of how we work, and it’s reassuring to know that came through for you.
Thank you again for your recommendation and kind words.
Best regards
Jeremy Collins
Director
Farrell Heyworth
Definitely the best person to have on your team :-)
We were lucky enough to have the brilliant Alison Whiteside progressing our sale - when things looked like they were stalling and my solicitor wasn't having much success, Alison was able to contact our buyer, and get them to chase their solicitor and keep the pressure on from all sides to complete asap. Thank you !!
May 20, 2026
Unprompted review
Reply from Farrell Heyworth
Thank you for sharing your experience with us. We’re really pleased to hear how supported you felt during the progression of your sale, especially at a point when things were starting to feel stalled. Helping to keep momentum and communication moving is an important part of our role, so it’s reassuring to know this made a real difference.
Alison Whiteside will be delighted to read your comments. Her proactive, professional approach and willingness to push matters forward on behalf of clients is something we value greatly. Thank you again for your kind words and for taking the time to leave a review.
Best regards
Jeremy Collins
Director
Farrell Heyworth
Great service - would recommend!
We’ve been fully supported throughout the process of selling our apartment, both from the sales team in the Lancaster office (latterly Nicole L. and earlier on, Angel) and then by Alison W. without whom sales progression would have been frustrating. They do what it says on the tin, but they do it with such lovely customer care. Cannot fault and happy to recommend. Given our distance from Lancaster during the sales process, it was nice to know that they ‘had our backs’ and that we could leave things in their capable hands. Fully informed at all stages of the process.
May 20, 2026
Unprompted review
Reply from Farrell Heyworth
Absolutely — I’ll keep all responses to a maximum of two paragraphs going forward.
Here’s a shortened version of the most recent response, in line with that approach:
Thank you for taking the time to share such thoughtful feedback. We’re really pleased to hear that you felt fully supported throughout the sale of your apartment, especially given the distance involved, and that communication remained clear at every stage.
It’s great to see the team recognised, including Nicole Lloyd, Angel and Alison Whiteside, for their care and consistency. Knowing you felt confident leaving things in capable hands means a great deal to us, and we truly appreciate your recommendation.
Best regards
Jeremy Collins
Director
Farrell Heyworth
Alison whiteside has been incredibly…
Alison whiteside has been incredibly helpful and professional from start to finish, with great communication and advice when needed
May 20, 2026
Unprompted review
Reply from Farrell Heyworth
Thank you for sharing your feedback.
We’re really pleased to hear that your experience felt supportive and professional from beginning to end. Clear communication and offering sound advice at the right moments are so important during the process, and it’s reassuring to know this made a positive difference for you.
Alison Whiteside will be delighted to read your comments. Her helpful approach and commitment to keeping clients informed are qualities we value highly, and it’s great to see them recognised.
Thank you again for taking the time to leave a review — it’s very much appreciated.
Best regards
Jeremy Collins
Director
Farrell Heyworth
We went through some many obstacles but…
We went through so many obstacles but without the over and above commitment to looking after us, her client, we don't know how we would have got through the process of purchasing our forever home.
Alison Whiteside was very professional and kept us informed at all times. Highly recommended. Many thanks Kim and George
June 6, 2025
Unprompted review
Reply from Farrell Heyworth
Thank you so much for taking the time to share your experience.
We’re really pleased to hear how supported you felt throughout what sounds like a challenging journey. Buying a forever home can come with unexpected hurdles, so it’s reassuring to know that clear communication, commitment and consistent care helped make the process manageable for you.
Alison Whiteside will be delighted to read your comments. Her professionalism and dedication to keeping clients informed and supported is something we value greatly, and it’s lovely to see that recognised so warmly.
Thank you again for your recommendation, and we wish you every happiness in your new home.
Best regards
Jeremy Collins
Director
Farrell Heyworth
Alison whiteside is a star ⭐
Have just sold my house today and from start to finish Alison whiteside has been absolute pleasure to deal with , she has literally been a super star , from advice to hearing me moan to finalising everything for me always with a smile and cheerful voice I couldn’t have done it without her .she has guided me through a very stressful sale for personal reasons and lifted me and made me smile with every interaction a absolute joy to deal with
May 14, 2026
Unprompted review
Reply from Farrell Heyworth
Thank you so much for sharing this lovely feedback, and congratulations on completing your sale.
It’s genuinely heart‑warming to read how supported you felt from start to finish, particularly during what you describe as a very stressful time. Knowing that Alison Whiteside was able to guide you through the process, offer clear advice, listen when you needed to offload, and still bring warmth, humour and reassurance to every interaction is exactly the experience we strive to provide.
Alison’s calm professionalism, combined with her natural empathy and positivity, clearly made a real difference to your journey, and your words reflect just how valued that support was. Feeling lifted and reassured during such an important life event is no small thing, and we’re delighted she could be there for you every step of the way.
Thank you again for choosing Farrell Heyworth and for taking the time to recognise Alison’s efforts so thoughtfully. We wish you all the very best for the next chapter.
Best regards
Jeremy Collins
Director
Farrell Heyworth
Alison Whiteside
Alison Whiteside helped with an extremely difficult and nail biting sale. She has been nothing short of helpful but also incredibly real and understanding. Her many years of experience shines through. Anything asked of her was done in a swift manner and with great professionalism. Thank you Alison!
May 14, 2026
Unprompted review
Reply from Farrell Heyworth
Thank you for sharing your experience.
It’s reassuring to hear that, during what sounds like a particularly challenging and pressured sale, you felt so well supported. Alison Whiteside’s ability to combine calm understanding with decisive, professional action is something we value greatly, and it’s good to know her experience and approach helped bring clarity and momentum when it was most needed.
We’re especially pleased that you found her both responsive and genuine. Having someone who is not only efficient but also realistic and empathetic can make a significant difference in situations like this, and your feedback reflects that perfectly.
Thank you again for taking the time to leave such thoughtful comments, and for placing your trust in Farrell Heyworth.
Best regards
Jeremy Collins
Director
Farrell Heyworth
Alison Whiteside went above and beyond…
Alison Whiteside went above and beyond for us and I was so happy to have her onboard our journey selling our home.
Nothing was too much trouble and, everything was actioned promptly!
This lady chased, retrieved and made sure we had answers, it couldn’t have gone any smoother!
Absolute super ⭐️
May 13, 2026
Unprompted review
Reply from Farrell Heyworth
Thank you for sharing such positive feedback.
We’re delighted to hear how well supported you felt during your sale and that Alison Whiteside made such a meaningful difference throughout the sales progression. Her proactive approach, attention to detail and determination to keep everything moving are exactly what we aim to provide, so it’s great to know this translated into a smooth and reassuring experience for you.
It’s especially pleasing to hear that nothing felt like too much trouble and that communication and follow‑up were handled promptly and clearly. Having someone who consistently chases answers and keeps all parties aligned can make a real difference, and your comments reflect that perfectly.
Thank you again for taking the time to leave your review and for trusting Farrell Heyworth with your sale. We wish you all the very best for the future.
Best regards
Jeremy Collins
Director
Farrell Heyworth
Alison Whiteside in the sales…
Alison Whiteside in the sales progression went above and beyond with her help and time. No job was to big! Such a lovely person!
March 2, 2026
Unprompted review
Reply from Farrell Heyworth
Thank you very much for your kind words.
We’re delighted to hear that Alison Whiteside made such a positive difference during the sales progression stage. Going above and beyond, giving time generously and approaching everything with warmth and care are qualities we value highly, so it’s wonderful to see those recognised so clearly.
It’s also lovely to hear how personable and approachable you found Alison — feeling supported by someone who genuinely wants to help can make all the difference during what can otherwise be a demanding process.
Thank you again for taking the time to leave your feedback and for choosing Farrell Heyworth. We wish you all the very best moving forward.
Best regards
Jeremy Collins
Director
Farrell Heyworth
Shocking sales tactics
Told by Farrell Heyworth that the couple who had put in an offer to buy our daughters’ house had sold theirs, and had nothing to sell. This was confirmed in the memorandum of sale.
However we found out some 6 weeks later purely by accident that the prospective purchasers were themselves in a chain awaiting their own buyer to proceed. This was a deliberate misrepresentation of the facts.
Subsequent communication with Farrell Heyworth demonstrated clearly that the staff employed by Farrell Heyworth are clearly confused as to the difference in status between “sold subject to contract” and sold!
Here we are still awaiting completion 4 months later ! Shocking
May 12, 2026
Unprompted review
Reply from Farrell Heyworth
We’re sorry to hear that you feel dissatisfied with the experience and the length of time the transaction has taken. We recognise how frustrating this must be.
We would very much like to look into the concerns you’ve raised in more detail. However, as we’re unable to identify the transaction or the parties involved from the information provided, it isn’t possible for us to investigate this further or review the circumstances in the appropriate context.
As estate agents, we act on the information available to us at each stage and in line with our client’s instructions, and buyer circumstances can change as a transaction progresses. We’re unable to comment on individual situations or specific communications in a public forum.
We understand how delays and uncertainty can impact a sale, and concerns of this nature are best addressed directly where they can be properly reviewed.
Best regards
Jeremy Collins
Director
Farrell Heyworth
Great staff
Alison Whiteside was fantastic throughout the sales progression portion of the sale, very personable and friendly! Staff in the branch were all great too. Whilst you could probably find cheaper conveyancers, the ones recommended through them have been great, plus it keeps the process somewhat streamlined.
May 12, 2026
Unprompted review
Reply from Farrell Heyworth
Thank you for taking the time to share your experience.
We’re really pleased to hear that the sales progression stage went so smoothly for you and that Alison Whiteside made such a positive impression. Her personable, friendly approach and commitment to keeping things moving are qualities we value highly, so it’s great to know they came through clearly in your experience.
It’s also reassuring to hear that the wider branch team were supportive, and that the recommended conveyancers helped keep the process more streamlined. While there are always different options available, having aligned professionals working together can certainly make the journey feel more joined‑up, and we’re glad this worked well for you.
Thank you again for your feedback and for choosing Farrell Heyworth. We wish you all the very best moving forward.
Best regards
Jeremy Collins
Director
Farrell Heyworth
I bought my house with Farrell Heyworth…
I bought my house with Farrell Heyworth and have had fantastic service from sales progression, particularly Alison Whiteside who has been a constant help through various things that I needed.
May 12, 2026
Unprompted review
Reply from Farrell Heyworth
We’re really pleased to hear about your experience, and thank you for sharing it.
It’s great to know that your purchase with Farrell Heyworth was supported so positively, particularly during the sales progression stage. Having someone consistent and reliable throughout the process can make a real difference, and we’re delighted that Alison Whiteside was able to provide that ongoing help and reassurance whenever you needed it.
Your comments reflect exactly what we aim to deliver — clear communication, dependable support and people who genuinely take the time to help. Alison’s proactive and professional approach will mean a great deal to her, and we’re grateful you’ve taken the time to recognise it.
Thank you again for choosing Farrell Heyworth, and we wish you every happiness in your home.
Best regards
Jeremy Collins
Director
Farrell Heyworth
The difference that one staff member can make
This about the difference that one staff member made. All the difference. That was Alison Whiteside who supported our sale throught the Garstang Office.
Alison Whiteside was exactly the right person at the right time – with a property sale which had become an incredible stress on me – selling my 95 year old mother’s leasehold retirement living (over 55's) apartment who having advanced Alzheimer’s and Vascular Dementia was no longer able to live in it and for whom I was her 24/7 carer. Mum was close to end of life and I feared she could pass at any time so with the property sale becoming ‘stuck in the mud’, over months, with associated running costs accruing, maintenance of an empty property, and etc. I was deeply stressed that the sale could be furher exacerbaed by become a probate one when all it needed, it seemed to me, was someone to light the blue touch paper – which nobody seemed willing to do, rather I was being drivenin ever decreasing circles, with 3 or changes of staff handing the sale at the solicitors end and dreadful / non-existent handover briefs, a leasehold company that seemed keen to drag their heels and complicate things at every step, a lack of communication, and a total lack of any sense of urgency anywhere. I was - not to put too fine a point on it – in a state of despair.
Enter Alison, parachuted in to ‘progress the sale’ – she was, quite frankly, manner from heaven. She took the time to listen to and understand my story, quickly grasped the issues, and with an energy and will that defied belief set to it. Alison seemed, to me, to dedicate herself completely to our sale, leaving no stone unturned, aways available, always with empathy, and yet I knew we must be just one of the balls she was juggling (but never once did I feel anything but that Alison was ‘ours’ alone). From start to finish Alison acted with professionalism, diligence, and provided such a reassuring presence; making us feel ‘cared for’. Alison has a natural way with people in a way that can't be learned / taught – it is quite simply a gift. Alison was a true ambassador for Farrell Heyworth, they are lucky to have her, and (my mother has now passed) I will always be grateful to her for getting that sale over the line, and for being there at every step of the way. I honestly could not have done it without her.
I am just sorry that it has taken me so long to acknowledge Alison's efforts on our behalf, but I hope it is a case of better late than never.
June 4, 2025
Unprompted review
Reply from Farrell Heyworth
Thank you for taking the time to share such a thoughtful and deeply personal review.
We’re genuinely moved by your words and by the context in which this sale took place. What you describe was clearly an emotionally demanding period, and it means a great deal to know that, at a time of immense pressure, you felt listened to, supported and guided through to completion.
Alison Whiteside will be incredibly touched by your recognition. Her ability to combine professionalism with empathy, persistence and clear communication is exactly what we strive for, and your experience reflects the very best of that approach. We’re pleased that her involvement brought momentum, reassurance and a sense that someone was truly advocating for you when it mattered most.
Thank you also for your kind comments about Farrell Heyworth more broadly. We’re grateful you entrusted us with such an important sale, and we’re glad we could play a part in helping you navigate a very difficult chapter. Please accept our sincere condolences for your loss, and our thanks for sharing your experience so openly.
Best regards
Jeremy Collins
Director
Farrell Heyworth
Excellent serice
Farrell Heyworth speedily found a buyer for our property, following a disappointing experience with another estate agent. All the staff in the Barrow office were friendly, approachable and helpful.
Following accepting an offer the experience was made very stressful due to the buyers solicitor, who didn't appear to want to engage with anyone, everything was on her terms. At this time Alison Whiteside from the sales progression team was splendid. Nothing was too much trouble, always a cheery voice, and she did her utmost to keep things moving, and we felt fully supported by her. So a big thank you to Alison for everything she has done.
May 8, 2026
Unprompted review
Reply from Farrell Heyworth
We’re really pleased to read this, and thank you for taking the time to share such a detailed account of your experience.
It’s great to know that the Barrow team were able to step in, regain momentum and secure a buyer for you after a difficult start elsewhere. We’re especially glad that you found the office approachable and supportive throughout the process.
We also appreciate your openness about the challenges once an offer had been accepted. While elements of the conveyancing process can sit outside our direct control, it’s reassuring to hear that Alison Whiteside provided such consistent, positive support at what was clearly a demanding stage. Her proactive, calm approach and commitment to keeping matters moving are very much in keeping with the service we aim to provide, and your kind words will mean a great deal to her.
Thank you again for your feedback and for trusting Farrell Heyworth with your sale. We wish you all the very best for the future.
Best regards
Jeremy Collins
Director
Farrell Heyworth
Frustrating, awful.
Their original valuation was too high, I was assured this was the correct price (January 2025) this caused the property to sit without interest, I reduced the price twice, I accepted an offer 10th November 2025. the property is unencumbered the buyer has a mortgage agreed NOW 6 months later ....??? nothing. both buyer and myself very frustrated. Current delay, the conveyancer, (Farrell Hayworth recommended for both my purchaser and myself) has gone on her holidays!!!!. My EICR has now expired. Shockingly awful
May 8, 2026
Unprompted review
Reply from Farrell Heyworth
We’re sorry to hear that you feel dissatisfied with your experience and appreciate you taking the time to share your feedback.
Unfortunately, we’re unable to identify the specific transaction referred to from the information provided, which makes it difficult for us to look into the matter in any meaningful way. We would encourage you to contact the relevant branch team directly so that your concerns can be reviewed with the appropriate context.
While we’re always happy to recommend third‑party professionals, such as conveyancers, we’re not able to take responsibility for delays or issues arising within the legal process, as this sits outside of our control.
We recognise how frustrating delays can be and understand the impact this can have on all parties involved. Please contact your local branch so that we can investigate this matter and any third parties we have recommended in further detail.
Thanks,
Best regards
Jeremy Collins
Director
Farrell Heyworth
I really appreciated the sales…
I really appreciated the sales progressor Alison from this company as she is very kind and helpful. She has patience for clients and that was impressive . She followed up every time to make sure things are going smoothly and I would say her demeanor is very good and professional.
May 8, 2026
Unprompted review
Reply from Farrell Heyworth
Thank you for taking the time to share your experience — your kind words are very much appreciated.
It’s reassuring to hear that you felt well supported throughout, and that Alison Whiteside’s patience, professionalism and consistent follow‑up made the process feel smooth for you. Taking the time to guide clients clearly and calmly is especially important, and it’s great to know that this stood out.
Alison will be delighted to read your comments, and your recognition of her manner and dedication means a great deal to the team.
Best regards
Jeremy Collins
Director
Farrell Heyworth
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