Bendigo Bank Reviews 128

I joined the bank about two months ago, initial interaction was good, and it was convenient that they have a branch at our local shopping centre.

I’ve been waiting for a credit card for several weeks, I contacted the branch yesterday and they assured me the person dealing with the issue would contact me that afternoon. They didn’t.

Went into the branch this morning and they said the person dealing with it was in a video meeting and will contact me when the meeting concludes.

Over the past weeks I have sent unanswered emails and left (unanswered) messages in relation to other issues.

After finding out that they all take the same break and close their banks for an hour between peak lunch breaks 12:30 - 1:30 to have one person come back after an hour to serve the lineup out front of their banks is appauling! I've since moved to a different bank after being a loyal customer of Bendigo Bank for 20+ years. I'll never go back

App is more down than up... cannot add a card when ive changed phones but are blaming google wallet. Other bendigo cards are acceptable. I'm able to add other cards on different phones just not one of them. Put alot of revenue through Bendigo business but won't give me a loan based on bank acc history. but others will based on the same bank acc history. Hey guys remember covid!!! Alot of businesses suffer during covid.Allso wait times are ridiculous. Always wait about 40 plus minutes if i ever need them

It just so bad I can't event understand why when you deposit money you can't event put the reference. And their phone app can crushed thousands time in year. Just go Commonwealth bank even NAB is much better

friendly staff always keen to help. these guys give lots to local organisations unlike majors who are just for the shareholders.

Bendigo Bank and its online app are nothing short of appalling. There are next to zero branches and if you want to speak to someone on the phone, put your whole morning aside because they take well over an hour to answer your call. The banking app is next to useless and I would say it is the worst app that I have ever used. The customer experience with Bendigo Bank is terrible to the point where I have stopped using them all together. They have cut costs so badly that they have totally forgotten that they are supposed to be a bank.

After more than 17 years with them I got the worst experience and told that I have no other options, no remedy in order to use internet banking.

My card was comprised, $13810,00 was stolen through JB hi fi in 4 locations across Melbourne, 1 email and 1 phone call back from Bendigo bank after multiple phone calls to them, no effort at all was made to recover the money. They could not even tell me how it happened. And then subtly accused me, do not use your wallet it is not secure and you will not be refunded the money that apparently is safe in the Bendigo Bank

WHERE'S THE ZERO STAR RATING FOR THIS BANK?!?
Not only has this bank quite publicly gloated about how many millions/billions in profit they've cashed in on for shareholders in this last month alone. They have the audacity to inform me that because it was the weekend any deposits either via e-banking or atm will not be processed till the next business day!!! Ummm it's now mid-morning Monday 21/10/2024 & I'm STILL waiting for them to get their proverbial doo-doo together. If we could go back to the days of receiving our wages in an envelope from our employer then I'm pretty sure the majority of these USELESS BANKS would become obsolete!!! Their customer service reps are arrogant and rude who obviously hate their job!!! In this past fortnight there has been x2 outages that have rendered e-banking totally useless. Better yet, try going into an actual branch like say...Cobram...the staff there look absolutely miserable, not a smile to be seen & they talk in mono-tones...no feelings whatsoever...time for this cow-girl to start looking around for a better alternative me thinks!!!

2024 and still these banks have occasional issues with their payment processing system. Talk about late payments and falling behind because your income is held up by a faulty banking system yeah how about cut the slack off consumers and watch where your money goes as a bloody bank it would be better if you’d invest in your own business and provide a better experience.

What Planet are these people on their Review of MY BANK Bendigo Bank my Experince with Bendogo Bank in Queensland is nothing but POSITIVE SERVICE AND GREAT COMMUNICATION MY PROBLEMS ARE
ALL WAYS SOLVED WITH JUST ONE PHONECALL I RECCOMEND THEM IF YOU WANT A GOOD BANK

My partner bought a bag of $2950 on 14 Aug 2024.He had to cancel order before dispatch as I did not like it. Today it is 16 Sep 2024, my partner still hasn't received as it has been more than month. Every Monday, my partner calls for the fund son his account. They just said we have reived the refund, wait for 7 business days, wait for over night, wait for 2/3 days, wait I will deposit now and now said that the funds will reflect in account but we don't know when. My partner and I, are sick of following up on same thing. This too much of hustle for our own money to receive. We even have been to consumer fair. But, this bank jut do not wan to Listen.

A couple of months ago a number of fraudulent transactions were made on my card and my ENTIRE savings account with Bendigo Bank was emptied. It has been over 80 days and Bendigo Bank is yet to do anything about this.

I was purchasing groceries and preparing for an overseas trip when my card declined. I checked my account and realised that everything, all my money that I had saved for my upcoming trip was gone.

I immediately tried to cancel my card, but due to a glitch with the Bendigo website/app I was not able to.

The next day I went into a branch in tears, hoping someone would help me. The Bendigo staff told me that there was nothing they could do for another week, completely dismissing my distress.

The next day I called Bendigo customer care. After I begged them to take my situation seriously, they canceled my card and told me their disputes team would be in contact within 45 days. I again felt like the gravity of my concern was dismissed.

50 days later I still had not been contacted.

When I was finally able to get back in contact with customer service (each time I have waited over 30mins on hold) I was told that my dispute had been rejected.

I was in disbelief. I had Googled the description next to the fraudulent charges and seen that the institution responsible was a business school in Lithuania with many many reviews pertaining to fraud recorded on other websites.

But my dispute had somehow been rejected?

After over 1.5 hours on the phone, begging that my case be taken seriously, Bendigo finally agreed to re-lodge my dispute.

IT HAS NOW BEEN OVER 90 DAYS SINCE I LOST MY ENTIRE SAVINGS AND I HAVE STILL NOT BEEN CONTACTED.

If I could give this Branch of the Bendigo Bank a rating of ZERO stars - I would!!!!! The Bendigo Bank Branch at the Smithfield Shopping Centre near Cairns would have to be the most inefficient, poorly managed branch of ANY bank in the country. Every time I go to that Branch I walk in with a feeling of trepidation. Nine out of every ten times I go there - I walk out in a foul mood - because of the lack of service, the inefficiency and the attitude of "I don't care" that seems to pervade the staff. Regularly there is only one Teller working - but a lineup of 10 - 15 people. The Teller service is either slow, inefficient, or plain straight rude (I don't know how to do that, you'll have to ask someone else - one comment made to me). It seems that there are always other staff just standing around. Today I wanted to find out why Bendigo Bank had suddenly decided that I couldn't recharge my pre-paid Optus Mobile account using either my credit card or my debit card. After two visits (I walked out of the first visit after seeing a huge line of customers - with ONE teller working) but came back an hour later only to note three staff sitting around in the conference room and still only one teller working. After waiting 15 minutes I walked out. If it wasn't so difficult to change all my accounts to another Bank I would have done so years ago!

“Better big bank” more like worst big bank. Third time in a month e-banking has been down in the middle of the day without any warning. Leaving me stranded at the shops unable to complete purchases. Company doesn’t seem to care as they clearly haven’t been doing anything to troubleshoot these issues. Customer service also completely useless offering no solutions. Absolute worst bank avoid at all costs.

I only have one credit card with a $500 limit and it's with this bank I was over drawn by $6 as fees had come out the sent a text message saying pay now or will report it to your credit score what a insult they have gone way down in my books I'm happy to deposit the amount which I did immediately they know I'm on a disability pension and memory is one of my disabilitys a friendly message would have been much nicer than a threatening one

This bank has no empathy at all for any of their customers. My friend who has just recovered from secondary breast cancer and now has a spot detected on her pancreas had her bank card skimmed of $4k which was all the money she had. For the past month she has been dragged through a process that treats her as though she has committed fraud instead of the victim she is. It's causing her additional stress and when we made a phone call to the bank explaining her condition, we were told there are many of others in her condition and that we have to follow process. The bank also advised that her card was most likely skimmed when someone walked close to her either in the hospital or at the airport coming back from the hospital. The banks card failed her, so shouldn't the process be, cancel her card, return her money and then go through the process to get the banks money back instead of dragging their customers through mud and making them feel like they are trying to commit fraud just so they don't have to pay out. And to not care at all about the health strain this is placing on her in her condition. It's absolutely disgusting and they should be ashamed of the stress they are placing on these customers. Bendigo Bank...YOUR CARD FAILED! THIS IS SOMETHING YOU SHOULD WEAR!

I should have learnt a lesson when Bendigo took $4000 of my money and it took me 12 months to retrieve it. It just turned up.
My experience in the last few days is far worse. I have a large amount in my account and the bank refuses to let me spend it as I wish. They say it is for my protection. I want to send it to a Bitcoin exchange and they have it blocked. They say Bitcoin is a scam however the real crims are the banksters including Bendigo. I then asked to take my money in cash. Not on! They will only allow me $5000 per day. (To keep me safe) I think they have the bulk of my money locked up for the day they bail in all customer's money, which I assess to be soon. Bitcoin is beyond the control of the government so it is a threat to banks and governments. Bitcoin is beyond the control of the government so it is a threat to banks and governments. Bitcoin in a hard wallet is safe. Banks are criminals and Bendigo is up there with the worst. Your money is not safe.

I should have read all the online reviews before I signed up to them.

Staff product training needed - avoid this placeTerrible customer service with 4 of the 4 staff I spoke too unable to give a definite answer on third party data sharing or open banking despite their website stating they are able to do this.
After being cut off the first time the second call I made reached a lady who didn’t want to hear what I said and kept telling me they didn’t do it anymore because it’s screen scraping or something like that. Even after I told her I was told by the previous staff member they do and even after he confirmed that the provider I wanted to give access to was an authorised third party. She just kept saying she’s going to terminate the call because she handle being told she was wrong (after telling me she’d been there years).

Called back again and Alison answered saying they just had training on this and they no longer offer this. I then directed her to their very own website where it stated they did support open banking to which she flat out said the website was wrong without even thinking to investigate it further. She’d obviously just spoken to the other rude lady who’d just hung up on me 3 minutes earlier.

Then I called the complaints service hoping that at least someone could help but was told they have to investigate with the tech team as to why it’s not working for me. All I need is a simple answer - can you do what your website says you can or can’t you? Then at least I can make an informed decision to move my business somewhere else.

In any case, if you don’t mind dealing with staff who do not know their own service offerings or products, you’re going to love Bendigo Bank. If however, good customer service and being able to deal with specialists who know their product is important to you, I would suggest you avoid this bank at all costs! RIP Bendigo Bank!

Was a customer from 2008 to May 22 2024 (16 years) best decision I have made. When you give feedback, complaint or ask of anything the whole brand and branches put you through excessive hoops and so much difficulty in getting a response or obtaining a loan ( other than home loan). To anyone wanting to take their business to bendigo don't. Bank Australia or other credit community co op would be better. I felt since early 2020 ( just before covid) service has gone down and overall the bank puts you through so many hoops and headaches even worse than big 4.