Bendigo Bank Reviews 128

It has been 3 months of trying to have a cheque for a deceased estate sent to my husband after his mother died. One mistake after another. Countless phone calls. Many forms filled out. Still not resolved.

My recent 'membership' or relationship with BenBank was over less than 1 month after it started. I was dissatisfied at what had become of my current/previous bank after 15 years (big 4 bank) and thought I'd give a smaller 'community' style bank a try. I was planning to move all of my accounts, credit cards and loans (incl home loan) across to BenBank. I started with their highest interest account. Got that up and running only to discover that to be able to transfer money out of it to another bank/friend/family, I had to phone them to activate the 'Pay Anyone' function. How ridiculous - I've just opened a bank account online with the efficiency that entails and now I have to phone up to enable one of the crucial functions of the account to be able to use it. Ok, so I call up and I'm on hold for ONE HOUR AND 45 MINUTES. Then, the phone goes dead! I call back and the same thing happens after 35 mins on hold. in disgust I pressed the option to have a callback. That never came. After a few hours I called and finally got someone after a 40 min wait. I then got the 'PayAnyone' function working. After getting off the phone I logged onto my BenBank account and transferred all the money back to my old bank in abject disgust of BenBank. I won't be wasting anymore time on BenBank, let alone the time to phone again to cancel the account. It can just sit and rot as far as I'm concerned - they can do what they want with it. I naively thought a small bank would be more responsive - my old dinosour big bank now looks good by comparison. BenBank brags about top service and caring - this is lost in reality it seems. Too sad for words BenBank.

DO NOT take out a home loan with Bendigo Bank. We sold our house recently and wanted to access the deposit money, OUR MONEY, for some personal requirements. Bendigo REFUSED to release our money even though the vendor agreed to sign the Section 27. We are now going through AFCA, the industry ombudsman, to try and resolve it. Bendigo's excuse: what if the vendor can't settle?? Ridiculous!!!

Elderly People DO NOT USE THIS BANK If your old do not use this bank !!
My mother wanted to withdraw some of her money for renovations.
After a grilling last week she was told to come back on Tuesday to collect the money as they had to order it in.
I took her there today as it was a large amount and she was nervous to collect it on her own.
When we arrived they took her into a room and questioned her thinking I was trying to scam her money from her.
She explained what it was for and after a long wait she asked me to take her home.
I could see she was getting stressed as she is elderly and could not understand why the didn’t want to give her the money.
When we were leaving the lady came out of the office. I told her is the money here or not. I was told no we didn’t order it.
So this has created a lot of stress for my mother and I have to deal with it now.
Got a phone call from the manager of the bank and a simple apology was given but still no money.
If you are elderly and deal with this bank be sure you have a power of attorney because your money is not yours.
DO NOT USE THIS BANK !!!

Opening an account, turns out is hard. Getting a regular debit card, is hard. Getting your card onto iPhone, is hard. Getting pay all ability on app without two hours wait, is hard. Using software on two phones, is hard. Closing the account, without going into a branch and racking up fees, is hard. See the pattern, don’t do it, save yourself trouble.

Horrendous. I would rather have teeth pulled. Inept, and obstructive. Initially seemed okay but then the ground shifts, and agreed actions not followed up on. Process not streamlined and doesn't understand the documents sent, asks for other documents inconsistent with what is required because they haven't looked properly at what was sent

Worst bank and customer service I’ve ever experienced. I was with another bank for over 15+ years never had any problems with payments being deposited on time, online transactions and customer service. Been with this lot under a year and had nothing but problems atleast once a month. And you call customer service and are treated like a moron. See you later Bendigover bank, I’m taking my business elsewhere.

you are dicriminatary against low income earners, my phone broke had to use old phone, not earning enough to eat, cant afford new phone, now cant see whats going in or out of my account, live in a tiny town with 1 bank, so cant change banks, hate bendigo bank passionately, scumbags liars thieves, try to say they care, do not put money in their bank, their scum

Thanks to Gary! This is my first good experience with bank in OZ where I am not harassed and not asked plenty of questions why where and when I am moving my funds around. 4 stars because of Gary otherwise I know how services in banks are terrible!!

I want to make it public knowledge that if you want your hard earned savings kept safe and protgected, DO NOT TRUST the Bendigo Bank to do this. My money was safer under a bush in my garden and I wouldn't have to pay for the so called privilege and supposed service except for watering the bush. My computer was hacked and the hackers scammed my entire savings in 3 transactions into 2 different accounts in other banks. Not in my name. raise the limit twice of the amount to transfer without the Bendigo Bank checking the legitimacy of the transfer. No hold placed on the transfer of funds, no call to confirm that this was legitimate, no SMS. The response I was given when checking my balance was that customers transfer funds all the time. Obviously their Fraud team do not consider this to warrant a hold placed on the account nor any follow up to determine the legitimacy. Their fraud team deal with multiple complaints relating to fraud activity on bank accounts. I strongly advise you leave and go to another bank that will actually protect you money.

Caveat Emptor
Check out all the fine print that Bendigo doesn't tell you about !
One grubby disgusting fee they have is if you place an international order using their MasterCard debit card,not only do they give a dud exchange rate and take a slice of the action but the little bank with big fees also charges another percentage on top. Getting slugged an exchange rate where the AUD is almost half a USD is a bit over the top! I've cancelled my card with Bendigo and encourage all clients of the bank to have a very close look at your statements.

Andy from Bendigo Bank Haymarket went out of his way to sort my problem. Well done Andy, Bendigo are lucky to have you, Regards Annette

Taking OVER 2 HOURS to response over the phone and suddenly the line cuts off !

Today I just closed two accounts my kids had with this bank.
Firstly they closed our nearest branch in Noranda, moving to an almost impossible(for us) location in Bayswater, secondly, my son was the only one to get a statement, in six years my daughter never got one, it wasn't until I closed the account that I knew how much she had in there.
Thirdly, they changed how I could access the internet banking without telling me, so I could not transfer any funds from their accounts to their new bank without incurring additional charges.
Fourthly, the CEO of this business has come out quite vocally in support of "the voice", something I believe has nothing to do with any business, just ask the unlamented Alan Joyce who painted "yes" on Qantas planes.
How we vote is entirely our business, we don't need businesses trying to influence our judgement.

This bank lies to long term customers and ignores customer’s over 70 years old. Give them a big miss

I live overseas. I rarely need assistance, but if you can the international line it goes to a normal line and no one picks up. I email them about this and they keep telling me my issue must be resolved on the phone and keep giving me the same number. I am not a stupid lemmings. I need access to my money and I can't get it because of your terrible administration structure. This happens everytime. Do not use this bank internationally, they are not set up to provide you a service.

Went to Hyde Park Townsville branch at 3:30 pm 5/7 and was abused by a very rude over weight old Karen workering as bank teller. The bloated , brown hair old Karen barked and belittled me when I was there to help a disabled friend do his banking as it confuses him. She called me a security risk and told me to GO AWAY, GO SIT DOWN, and more like I was a toddler. I have workered in disability suport and helped dozens of clients at dozens of branch's and never has there been a rule that someone can't bring someone with them when doing their banking...This minimum wage old sagging Karen was just on a power trip and ended up causing a bunch of problems for my friend. He got confused and drew out all the money in his savings and he needed money in there as funds were coming out for authopedic shoes that same day. Now he can't get his shoes, we have to go BACK to the Karen branch to re deposit the funds and he will probally be changed an over drawn fee...Terible customer service and they a free liars. If a banker want to bring someone with them to help with their banking they can. The teller can ask if the person banking is OK with it, but that's it...on top of that the brach was filthy and stunk like BO and old woman.

Time to leave
Even one star is too many. I have been with them for years but with a banking issue occurring whilst overseas, a telephone call is impossible with no answer after an hour.
Emails take over 7 days for a response and then inadequate as the details are ignored.
A promised call was not made and after a month I still cannot use my bank payment system. I cannot run my own business.

Disgusting treatment from the "customer service" team. No interest in helping me with an issue that is the result of changes made by the bank. The app is prehistoric, the products are not what they claim to be, and they treat us like a number.

We have moved all our finances over to Bendigo Bank (multiple home loans, transactional accounts, sizeable cash deposits) and we've been treated like a number, often with contempt, since the get go.

Do yourself a favour and go absolutely anywhere else for all your banking. They are so much worse than the big 4. Don't believe anything their marketing claims.

I would think twice about opening a Concession Account because on Tuesday 23rd May 2023 Sarah the Case Manager from the Customer Feedback Team said we are not opening a Concession Account for you without your Pension allowance going into this account so get lost and she used profanity. I would recommend going to ANZ because nobody deserves to be spoken to rudely like that.