UPDATE:....Got the app sorted....user error...and I'm putting down to age 🤣 Very easy process when phoning to arrange diagnostic tests. Staff were amazing and very empathetic. It reduces the stress... See more
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Review summary
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Reviews shaping this summary
Received an appointment fairly quickly to see ENT consultant who recommended me for a head MRI being claustrophobic I was not looking forward to. I had nothing to worry about as staff were very suppor... See more
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I got an appointment quickly for a consultation & the consultant was very caring. The staff were lovely & the hospital was spotlessly clean. I was disappointed to learn that Benenden don’t do hip r... See more
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From first contact to seek assistant right through to seeing a Consultant, having an MRI any get the results were all done really quickly and I was extremely pleased with how smoothly everything went... See more
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Company details
About Benenden Health
Written by the company
At Benenden Health, we're not-for-profit and proud of it. What really makes us different is that we're run for our members, and everything we do is for our member community. We're on a mission to make private healthcare accessible to all, with affordable private healthcare services for less than £16 per person, per month.
Join the 870,000+ people already enjoying affordable private healthcare. Everyone is welcome, regardless of age and medical history.
Join the 870,000+ people already enjoying affordable private healthcare. Everyone is welcome, regardless of age and medical history.
Contact info
Holgate Park Drive, YO26 4GG, York, United Kingdom
- 0800 414 8004
- benenden.co.uk
4.7
Excellent
9K reviews
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See a GP today about your concerns.
Being able to see and speak face to face with a GP at a time to suit is just perfect. Very easy to arrange and exactly on time. Faultless.
April 22, 2026
Reply from Benenden Health
Hi Malvern, thank you for sharing this positive feedback. Our 24/7 GP service is perfect for accessing healthcare at a time, and in a place, that suits you. We're so glad you've been able to do the same.
Best wishes, Benenden Health.
Very easy process when phoning to…
UPDATE:....Got the app sorted....user error...and I'm putting down to age 🤣
Very easy process when phoning to arrange diagnostic tests. Staff were amazing and very empathetic. It reduces the stress of a long and often distressing wait on the NHS. The only downside is you cannot utilise the app if you are the second named person on a joint membership.
March 10, 2026
Reply from Benenden Health
Hi Annette, thank you for taking the time to share this wonderful feedback. We're so pleased to hear that you were able to access a diagnosis so quickly, as we know it provides much needed peace of mind.
Also, the second named person can access and use our App! All you need is your membership number to register, once it's downloaded to your phone. Happy browsing!
Best wishes, Benenden Health.
Spoke to doctor and got some general…
Spoke to doctor and got some general advice about condition. I can’t say anything more.
April 2, 2026
Reply from Benenden Health
Hi Carol, thank you for leaving this feedback. It sounds like you were able to access an appointment with a doctor as soon as you needed it, to give you peace of mind about a concern. We're here to support you with any other concerns you may have in the future.
Best wishes, Benenden Health.
Benenden Charitable Trust
I would give Benenden Charitable Trust more than 5 stars if I could. The team were absolutely amazing and exceeded with the utmost professionalism, empathy, helpfulness and responding quickly to my request. I highly recommend their wonderful service
May 12, 2026
Unprompted review
Reply from Benenden Health
Hi Nikki, thank you for sharing this wonderful feedback of our Charitable Trust. We're delighted to hear that our team could support you. Be sure to keep the Charitable Trust updated with your journey.
Best wishes, Benenden Health.
I have been a member now for several…
I have been a member now for several years, but only in recent years have I had to use my membership.
On each occasion I was dealt with in a very friendly and efficient way, and managed to get the outcome I was hoping for.
February 13, 2026
Reply from Benenden Health
Hi Neil, thank you for sharing this feedback with us. We love hearing from our long standing members, especially those who have benefitted from our services multiple times. We're here to support you for many years to come.
Best wishes, Benenden Health.
The doctor was very knowledgeable and…
The doctor was very knowledgeable and courteous, understood all my questions
April 23, 2026
Reply from Benenden Health
Hi Rose, thank you for sharing this feedback with us. We're really pleased to hear you had a great experience with one of our doctors, and they were able to answer your health queries. If you need any further support, you know where to find us.
Best wishes, Benenden Health.
a service easy to use and no hassle
April 24, 2026
Reply from Benenden Health
Hi Trevor, thank you for sharing this feedback. We're really pleased to hear you had a smooth experiences using our services. If you need support again in the future, please don't hesitate to reach out.
Best wishes, Benenden Health.
Staff in hospital are helpful.
May 13, 2026
Reply from Benenden Health
Hi Janet, thank you for sharing this feedback. We're so glad to hear you had such a positive experience at our CQC-rated 'Outstanding' hospital in Kent. We hope you're recovering well, so you can get back on your feet as soon as possible.
Best wishes, Benenden Health.
Had my first GP appointment with a Dr…
Had my first GP appointment with a Dr today who I could hardly hear and it turned out to be a complete waste of my time as every question I asked he was not prepared to offer any opinion as he said he does not have access to my medical records. This was a surprise to me. I natively assumed Benenden Health do this in the background as I am now thinking whatever health issue you call in with surely the scenario would be the same ??? What is the point t of the GP service ?? I can only assume it is for a GP to prescribe anti biotics in sn emergency.
April 30, 2026
Reply from Benenden Health
Hi James, thank you for sharing this feedback with us regarding our 24/7 GP service, we're sorry you didn't have a great experience.
The service is very helpful for members who need advice for a new health issue, or if you need a prescription. The 24/7 access also allows members to gain healthcare advice at any time of day or night, which provides peace of mind in those stressful situations. We do recommend booking an appointment with your local GP for an ongoing health concern, as they have your medical records to hand. Also, if you need a physical examination, as our 24/7 GP is either a video or phone call.
Best wishes, Benenden Health.
Benenden is an amazing service which…
Benenden is an amazing service which allows early access and diagnosis when there is a very long wait on the NHS. My husband & myself have both benefited from this invaluable service.
April 10, 2026
Reply from Benenden Health
Hi Susan, thank you for sharing this feedback. It genuinely makes our day to hear members access important diagnosis so quickly. We hope you have the same experience with the rest of your health journey.
Best wishes, Benenden Health.
On time appointments and procedure…
On time appointments and procedure undertaken with great care
March 3, 2026
Reply from Benenden Health
Hi Kerry, thank you for sharing this feedback with us. Surgical procedures can be a daunting experience, but we're so pleased to hear yours went well and you were made to feel as comfortable as possible.
Best wishes with the rest of your recovery, Benenden Health.
Reply from Benenden Health
Hi Patricia, thank you for leaving this positive review for us. We're always so happy to hear we supported members with their health concerns, and gave them peace of mind. If you need support with stress, please visit our App as we have a lot of service support in this area.
Best wishes, Benenden Health.
Reply from Benenden Health
Hi Maurice, thank you for sharing this positive feedback. We're really happy to hear you had a smooth experience using our services.
Best wishes, Benenden Health.
A very understanding doctor who showed…
A very understanding doctor who showed compassion for my particular issues and listened to me. I felt understood and valued as the doctor took time to explain my health issue and what was best to help me. He was able to send medication quickly and efficiently which helped me with my particular health issue quickly
April 27, 2026
Reply from Benenden Health
Hi Julie, thank you for sharing this wonderful feedback. Our number one priority is making sure our members feel valued, and get the most value from our services. We're so happy to hear this was the case for you. If you need our support again, you know where to find us.
Best wishes, Benenden Health.
Fantastic service
Fantastic service, easy to use and very reliable.
I had no issues using the sevices and didn't have to worry about payments or bookings.
May 1, 2026
Reply from Benenden Health
Hi Ita, thank you for sharing this positive feedback. We're really happy to hear that you had a smooth experience using our services, and you're on the road to recovery.
Best wishes, Benenden Health.
Received an appointment fairly quickly…
Received an appointment fairly quickly to see ENT consultant who recommended me for a head MRI being claustrophobic I was not looking forward to. I had nothing to worry about as staff were very supportive. From seeing the ENT consultant to test results everything went very smoothly. Very happy with the care given.
February 6, 2026
Reply from Benenden Health
Hi Patricia, thank you for leaving this positive review for us. An MRI scan can be a daunting experience, but we're so happy to hear that our team made you as comfortable as possible, so you could get the diagnosis you need.
Best wishes, Benenden Health/
Reply from Benenden Health
Hi Marina, thank you for leaving this feedback, we're really pleased to hear you had such a positive experience with us.
Best wishes, Benenden Health.
help to navigate and explain what is available with the Benenden App .
I have only just downloaded the app. and it would be helpful to see a video on how to use the website to its full advantage, explain a little.
Staff who answer the phones to be empathetic.
April 22, 2026
Reply from Benenden Health
Hi Ninetta, thank you for sharing this feedback, we are always keen to hear members experiences using our App and website. We will definitely pass this on to our App and web team.
Thank you again, Benenden Health.
Very swift approval for diagnostic…
Very swift approval for diagnostic tests which avoided a year NHS waiting list
February 26, 2026
Reply from Benenden Health
Hello Danielle, thank you for sharing this feedback. It really makes our day to hear our members are accessing crucial diagnosis so quickly, so they can get back to enjoying life to the fullest.
Best wishes, Benenden Health.
I would have waited for nine months for…
I would have waited for nine months for an MRI but for Benenden Health .
The process is simple and straightforward, they require your GP referral and then they take the load off you, send you a list of high reputable clinics to choose from. What a service ! Thank you
May 12, 2026
Reply from Benenden Health
Hi Ellia, thank you for sharing this feedback, we're absolutely delighted to hear you were able to access an important MRI and diagnosis so quickly. We hope the rest of your health journey goes as smoothly.
Best wishes, Benenden Health.
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