UPDATE:....Got the app sorted....user error...and I'm putting down to age 🤣 Very easy process when phoning to arrange diagnostic tests. Staff were amazing and very empathetic. It reduces the stress... See more
Company replied
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Review summary
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Reviews shaping this summary
Received an appointment fairly quickly to see ENT consultant who recommended me for a head MRI being claustrophobic I was not looking forward to. I had nothing to worry about as staff were very suppor... See more
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I got an appointment quickly for a consultation & the consultant was very caring. The staff were lovely & the hospital was spotlessly clean. I was disappointed to learn that Benenden don’t do hip r... See more
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From first contact to seek assistant right through to seeing a Consultant, having an MRI any get the results were all done really quickly and I was extremely pleased with how smoothly everything went... See more
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Company details
About Benenden Health
Written by the company
At Benenden Health, we're not-for-profit and proud of it. What really makes us different is that we're run for our members, and everything we do is for our member community. We're on a mission to make private healthcare accessible to all, with affordable private healthcare services for less than £16 per person, per month.
Join the 870,000+ people already enjoying affordable private healthcare. Everyone is welcome, regardless of age and medical history.
Join the 870,000+ people already enjoying affordable private healthcare. Everyone is welcome, regardless of age and medical history.
Contact info
Holgate Park Drive, YO26 4GG, York, United Kingdom
- 0800 414 8004
- benenden.co.uk
4.7
Excellent
9K reviews
Asks customers to review
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I found they had the time to listen and…
I found they had the time to listen and explain what they were gonna do.
April 16, 2026
Reply from Benenden Health
Hello Bronagh, thank you for sharing this feedback. We always put the needs of our members first, including giving them the time to share their health concerns and needs on the phone. We're here to support you for many years to come.
Best wishes, Benenden Health.
Reply from Benenden Health
Hi Christopher, thank you for sharing this feedback. We're really pleased to hear you received such a professional service. if you need our support again, you know where to find us.
Best wishes, Benenden Health.
Excellent service from start to finish
Excellent service from start to finish. A good choice of consultants to choose from. Easy to make an appointment and I received excellent service from the consultant. Highly recommend
March 12, 2026
Reply from Benenden Health
Hello Nancy, thank you for sharing this feedback, we're so pleased to hear you were able to access a consultation so quickly. If you need support in the future, please don't hesitate to reach out.
Best wishes, Benenden Health.
My experience was made so easy and the…
My experience was made so easy and the staff of a friendly and helpful
March 30, 2026
Reply from Benenden Health
Hi Peter, thank you for sharing this feedback. Easy access to healthcare is a key focus for us, as it means our members can get the answers and resolve they need to be able to get back to living their life to the fullest. We're glad this was the case for you.
Best wishes, Benenden Health.
Reply from Benenden Health
Hi Sheila, thank you for sharing this positive feedback. We're so glad to hear that you had a great service and member support experience.
Best wishes, Benenden Health.
A very quick and painless service
A very quick and reassuring response to an issue that had an 18 months waiting list on the NHS.
From initial contact, to the final consultants views, the service was reassuring and completed within 6 weeks, and that was due to me having a two weeks holiday in the middle of the diagnosis.
February 4, 2026
Reply from Benenden Health
Hi Dennis, thank you for taking the time to share this feedback. We're so pleased to hear you were able to access a diagnosis so quickly. Getting the answers you need is so important for treatment management and for your own peace of mind. We're here to support you if you ever need us in the future.
Best wishes, Benenden Health.
Excellent & easy communication at all…
Excellent & easy communication at all times. Was able to choose consultant and time to suit
March 24, 2026
Reply from Benenden Health
Hi Christina, thank you for sharing this feedback. It's great to hear you had such positive communication with our team that you found a consultant so quickly. We hope the rest of your health journey goes as smoothly.
Best wishes, Benenden Health.
Great healthcare at reasonable monthly cost and getting help is always dealt with efficiently
Benenden is a great service and I have been a member for over 30 years. Always been able to get swift help when necessary and staff are so friendly and helpful
February 12, 2026
Reply from Benenden Health
Hi Thomas, thank you for sharing this wonderful feedback. We love hearing from our long standing members, especially those who have been supported by our team and services so many times. We're here to support you for many years into the future too.
Best wishes, Benenden Health.
All went well as clock work
February 6, 2026
Reply from Benenden Health
Hi there, thank you for sharing this feedback. We're so pleased to hear that you had an efficient and positive services experience with us.
Best wishes, Benenden Health.
Reply from Benenden Health
Hi Ron, thank you for leaving this positive review. We're really happy to hear you have had a great experience using our services and with our team.
Best wishes, Benenden Health.
Reply from Benenden Health
Hi May, thank you for leaving this positive feedback for us. We're really pleased to hear you were able to access an appointment and get your health needs answered.
Best wishes, Benenden Health.
Very good service
Very good service, we can book appointments quickly. They give detailed information. Thank you.
May 5, 2026
Reply from Benenden Health
Hello Ponmani, thank you for leaving this review for us. We're so happy to hear you had such a positive experience using our services, and were able to access an appointment so quickly. If you need our support in the future, we're here to help.
Best wishes, Benenden Health.
Efficient helpful organisation would…
Efficient helpful organisation would highly recommend joining. Have used several times.
February 16, 2026
Reply from Benenden Health
Hello Dot, thank you for sharing this positive feedback with us. We love hearing members use our services multiple times to support their health and wellbeing. We're here to help you for many years in the future, too.
Best wishes, Benenden Health.
My experience of Benenden
My experience of Benenden has been a positive one, I got my consultation within weeks of being referred and my procedure followed within a few weeks of that appointment
April 21, 2026
Reply from Benenden Health
Hi Lyn, thank you for sharing this lovely feedback. We're so happy to hear that you were able to access a consultation and procedure so quickly. We hope you're resting and recovering from it well.
Best wishes, Benenden Health.
Benenden Health is good
Benenden Health is good. Their 24/7 GP system is fantastic and one can easily connect with them- far better than the NHS where one has to wait a long time to speak to a GP.
April 23, 2026
Reply from Benenden Health
Hi Anthony, thank you for leaving this positive review for us and our 24/7 GP service. It makes our day to hear members use it, no matter what time of day or night, to support their health concerns.
Best wishes, Benenden Health.
Excellent professional advice which was…
Excellent professional advice which was promptly available and smoothly implemented. Thank you.
April 29, 2026
Reply from Benenden Health
Hello there, thank you for leaving this review for us, we're so glad to hear using our services was a simple and smooth process for you.
Best wishes, Benenden Health.
Reply from Benenden Health
Hi Paul, thank you for sharing this feedback of our services. We're so pleased to hear you were able to access appointments so quickly, so you can get the answers you need regarding your health concerns.
Best wishes, Benenden Health.
My experience with Benenden Health.
My experience with Benenden Health has been exceptional from start to finish. Their service has consistently been professional, efficient, and genuinely supportive. Appointments have been arranged promptly with minimal waiting times, which has made accessing care both reassuring and stress-free.
What has stood out most is the understanding and compassionate approach of the staff. Every interaction has felt personal and considerate, with clear communication and a sincere commitment to helping members receive the care they need.
I have also been impressed by the excellent range of healthcare providers available through their network, offering both quality and convenience. Overall, the experience has reflected a high standard of care and customer service throughout.
April 22, 2026
Reply from Benenden Health
Hi there, thank you so much for taking the time to leave this wonderful feedback. We take huge pride in our service offering, but it's our member service team that really support our members when they need it most. We'll be here to support you for many years in the future.
Best wishes, Benenden Health.
From the admin team to the clinical…
From the admin team to the clinical team, everyone’s role is vitally important, and their professionalism is above board. Thank you, Benenden Health.
March 26, 2026
Reply from Benenden Health
Hi Kwesi, thank you for taking the time to share this feedback. It really means the world to us to hear our members share feedback like this. We're here to support you for many years into the future.
Best wishes, Benenden Health.
Reply from Benenden Health
Hello Stuart, thank you for sharing this feedback. We're so happy to hear you have had great service experiences with us.
Best wishes, Benenden Health.
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