benhomes.co.uk 

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See what reviewers are saying

Rated 1 out of 5 stars

I ordered a shed in November 2022 ,conformation email of order then nothing. Took it up with my Mastercard to be told I failed on fraud and know failed on a dispute case against it how can this compa... See more

Rated 1 out of 5 stars

Like other reviewers we have also been left not knowing when or if we will receive our order. We placed an order in early November for two armchairs, that were shown to be in stock and delivery shown... See more

Rated 5 out of 5 stars

Recently took delivery of six dining chairs and couldn’t fault the service and product from start to finish. The chairs are of the highest quality and very reasonably priced compared to the market.... See more

Company replied

Rated 5 out of 5 stars

Ordered 4 dining chairs from Benhomes. Was kept informed at each stage of shipment including dispatch & delivery which was extremely useful. When the chairs arrived, they were even better than expecte... See more

Company replied

Company details

  1. Furniture Store

Information provided by various external sources

Benhomes was founded in 2017 by experienced furniture enthusiasts who have a genuine passion for modern concepts and the home. With a collective experience of over 50 years in the industry our aim is push the boundaries in design and feature pieces for the home while offering an unprecedented level of service to match. We are predominately an online business but our products can be viewed in our showroom in Wiltshire. Over the past year our products and services have received a great reception from happy customers throughout the UK and abroad resulting in exponential growth. Despite the uniqueness of a lot of our available products, we believe in fair price points, levels of integrity that are hard to find and robust products that will last for decades.


Contact info

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

great chairs, fantastic customer service

Ordered two dining chairs online on Sunday, received an email saying they’d be despatched Monday and sure enough, delivered promptly Tuesday morning. Received a follow up phone call to check I was happy. Brilliant customer service and lovely chairs too!

August 6, 2019
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Reply from benhomes.co.uk

Jane,

Super pleased we got everything right and all went well for you.

Glad you like the chairs.

Thanks for the 5 stars.

Kind regards

BH

Rated 5 out of 5 stars

Coffee Table 5*

Bought a lovely coffee table, just as described but pictures didn't do it justice. Great transaction, no problems, would highly recommend!

August 6, 2019
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Reply from benhomes.co.uk

Dionne,

Many thanks for the kind words.

Really glad we could be of service.

Kind regards

BH

Rated 5 out of 5 stars

lovely coffee table

Bought an amazing coffee table from Benhomes at an amazing price! Lovely table. Great service. Hope they have more to offer!

August 5, 2019
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Reply from benhomes.co.uk

Toby,

Many thanks for the kind review. We're pleased we could be of service.

Kind regards

BH

Rated 5 out of 5 stars

Excellent service and quality goods

Excellent service, beautiful range of furniture at a good price and excellent quality.

Purchased 2 dining chairs which are well made and very comfy. Nice and sturdy which makes a nice change from most the flimsy badly made chairs out there.

Ordered on a Monday and had a call within minutes of my order to arrange delivery. Chairs arrived the following Friday which I requested. They could’ve come the next day but I knew I wouldn’t be in. Lovely gentleman on the phone who was very friendly. He rang again on Thursday to confirm the delivery.

All arrived in time slot given and no problems at all.

Love them and will definitely use again in future.

Thank you

August 3, 2019
Unprompted review
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Reply from benhomes.co.uk

Gemma,

Thanks so much for your kind review and really pleased you love your chairs.

Glad that everything went as planned as well.

Kind regards

BH

Rated 5 out of 5 stars

Great chairs which don’t make a din!!

What a breath of fresh air it has been to shop with Benhomes. I am a regular homeware shopper who is very keen on keeping my house stylish; I have purchased from countless companies who tend to be fairly unimpressive in their customer service. Sadly, this is how most companies seem to have gone.
Not this one; you can actually speak to a human being who knows the product. I had a couple of questions before ordering a chair to use as a boudoir stool and, for once, didn’t feel like I was putting someone out by calling!
The product, a velvet chair, is perfect and has resulted in a further purchase of 4 dining chairs in a different style for my kitchen breakfast table as I realised that these chairs do not mark my porcelain tiles.
I have sold my scratchy old ones which scraped the tiles and made it sound like a canteen. These move quite nicely even without those little felt pads you can get. At last!!
Quality wise, I’d say a lot better than high street brands while still being competitive price wise.
Excited to see if they sell a wider range of products in future as this really is a lovely brand.

July 31, 2019
Unprompted review
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Reply from benhomes.co.uk

Tracy,

Thanks so much for your detailed review.

So pleased that you commented on our nylon feet on the chairs. It's a feature that perhaps we should make people more aware of. They do work really well.

So glad that we could be of service and you like our products.

Kind regards

BH

Rated 5 out of 5 stars

Love, love, love my new chairs!!!

I received delivery of a set of ‘Ford’ chairs for my new dining table along with 3 ‘Ada’ bar stools for my kitchen island. All in grey leather.
I found Ben Homes on a Google search and took a punt in ordering one chair first to check the quality - I am so, so happy I did!! I have been searching for a modern set of dining chairs which are comfortable, good quality and are actually grey (so many from the likes of Next etc were found to be closer to brown/purple/green in reality)
The chairs have plenty of room in the seat area, which many again don’t.
I am a regular host of dinner parties and they have already had a couple of outings with much in the way of compliments received from our groups of friends.
Friendly service with a personal follow up call after my order of a single chair, and they got here very fast!!! Cannot recommend highly enough. If you are thinking of using Ben Homes, go for it.

July 31, 2019
Unprompted review
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Reply from benhomes.co.uk

Amanda,

We're obviously happy we could be of service, but also proud that our chairs are going to be there ensuring your dinner parties run smoothly.

Thanks so much for the 5 stars.

Regards

BH

Rated 5 out of 5 stars

Delighted with our new stools and…

Delighted with our new stools and chairs.
Thomas was extremely helpful and efficient.
We have been looking for chairs for a long time and these are only ones we like.
Would highly recommend Benhomes.

July 31, 2019
Unprompted review
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Reply from benhomes.co.uk

Louis,

Our stools our completely exclusive to us. We worked hard to get them right and our super proud of them. Very you will get years and years of great service from them.

Kind regards

BH

Rated 5 out of 5 stars

Excellent service and very helpful over…

Excellent service and very helpful over the phone. Speedy free delivery.
Great chairs and would highly recommend the company.

July 31, 2019
Unprompted review
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Reply from benhomes.co.uk

Suzzie,

Thanks for the review.
If our chairs are in stock we can always get them out to you next day or on a day of your choice.

Thanks for the 5 stars.

Regards

BH

Rated 5 out of 5 stars

Fantastic quality

Fantastic quality. Speedy delivery. My daughter over the moon with unique style for her bedroom. Definately buy more.

July 23, 2019
Unprompted review
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Reply from benhomes.co.uk

Kate,

Thanks so much for the feedback.

Really pleased we impressed you.

Here if you need any more​ items for the bedroom.

Kind regards

BH

Rated 5 out of 5 stars

An extremely happy returning customer

I am a returning customer to Benhomes, after ordering a beautiful Nico Black leather chair which compliments my loft area beautifully. Made with genuine leather, coupled with elegant stainless steel legs, it really is a show piece I am proud of. After providing excellent service, competitive prices, with free next day delivery, I had no choice but to return to Benhomes for my second order. The graphite grey velvet dining chair is impeccable. Genuinely very impressed with the quality and feel of the chair, at again a very reasonable price with free next day delivery.
Can’t fault the products, price and service of Benhomes. A great shopping experience.

July 22, 2019
Unprompted review
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Reply from benhomes.co.uk

Siraj,

Couldn't ask for a better Trustpilot reveiw.

Really pleased we could be of service.

Please get in touch if there is anything else we can help yourself of family members out with.

Kind regards

BH

Rated 5 out of 5 stars

Faux Grey Dining Chairs Order

I ordered 4 x Faux Grey Dining Chairs. The chairs were delivered within 24 hours, arriving shortly after the start of my delivery time slot. I am extremely pleased with the quality of the dining chairs - they look fantastic alongside my dining table. The Customer Service was also great.

July 22, 2019
Unprompted review
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Reply from benhomes.co.uk

Jack,

Thanks for the nice words. Next day delivery is a new thing for us but another string we are looking to add to our bow.

Glad you're​ pleased with your chairs.

Many thanks

BH

Rated 5 out of 5 stars

What an absolutely fabulous company.

What an absolutely fabulous company.

I've bought 4 beautiful Ada Dining chairs in grey, excellent quality, super comfortable and an strong, sturdy build - just what we needed for our kitchen.

Not only does BenHomes provide high-quality furniture, but their customer service is second to none. I had a question regarding my order and upon answering the telephone, I was greeted with a friendly and professional staff member who was more than happy to answer my queries - overall 10/10 customer service and products!

July 19, 2019
Unprompted review
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Reply from benhomes.co.uk

Jodie,

Really pleased we could be of service. The Ada chairs are one of our favourites.

Very sure that they will give you many many years of good service.

Kind regards

BH

Rated 5 out of 5 stars

I can only rave about Ben homes and the…

I can only rave about Ben homes and the amazing service I received. The team are so helpful and I am so excited with the dining chairs I received, the next day with no delivery charge! The chairs are amazing quality couldn't be happier!!

Buy from Ben homes and you wont be disappointed !

July 16, 2019
Unprompted review
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Reply from benhomes.co.uk

Liora,

Many thanks for the very kind words, We are so glad we could be of service and our chairs meet your expectations.

Kind regards

BH

Rated 5 out of 5 stars

Excellent from the start

Excellent from the start. As soon as i saw the pictures fell in love. Called up. Great talking to the gentleman. Delivered on time and products were as described. Will shop again with my eyes closed!!! Thanks. Decoris Diamonds LTD

June 19, 2019
Unprompted review
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Reply from benhomes.co.uk

Mursalin,

Many thanks for the kind words.

Glad we could be of service.

Kind regards

BH

Rated 5 out of 5 stars

Excellent service and quality

Ordered 4 dining chairs. We had seen similar ones in a well known high end furniture store and these were an even better version, great quality and very comfy, we love them!
The customer service and delivery scheduling was excellent, I was contacted very shortly after making the purchase to arrange delivery and benhomes were more than accomodating working round our schedule.
This company really excels itself in both quality and customer service. We have dealt with a lot of suppliers recently whilst renovating our new house and these guys come out top by a mile. Couldn't have asked for a better experience. Good luck to you, keep this up and I'm sure you'll do excellently. We will certainly use you again. Thank you!

June 8, 2019
Unprompted review
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Reply from benhomes.co.uk

Thanks for the kind feedback​ and five stars.

The Ada chair is super popular and our barstool version will be going on the website very soon.

Thanks again

BH

Rated 5 out of 5 stars

Fantastic

Fantastic! Ben was very helpful and I received my vanguard swivel chair exactly when he said. Which by the way is a fabulous chair, comfy and hubby loves it too! Definitely recommend this company.

May 18, 2019
Unprompted review
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Reply from benhomes.co.uk

Hi Fiona,

Thanks so much for the feedback and five star review. Ben in the "Benhomes" is actually our brand name, but we can go with that.

Really pleased the chair is just what you're looking for.

thanks again.

BH

Rated 5 out of 5 stars

I cannot fault Ben Homes at all

I cannot fault Ben Homes at all.

I had been searching for a very specific style of chair in a specific material for a long time before I came upon Ben Homes who happened to have exactly what I wanted! I was definitely going to buy them but thought it was too good to be true and will have to wait 3 months or deal with terrible customer service but I couldn't have been more wrong.

I ordered 6 chairs on Monday afternoon and sent in an enquiry with some questions and was called by Tom within 10 minutes to say the order has been received and would be delivered on Wednesday and my enquiry was answered over the phone.

True to his word, the chairs arrived by 10am Wednesday morning and took me 30 minutes to put all 6 chairs together on my own.

They look perfect in our dining room.

I will be coming back for more furniture & recommending to my friends and family.

Thanks!

March 28, 2019
Unprompted review
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Reply from benhomes.co.uk

Abby,

Thanks you so much for taking the time to write such a detailed and complete review and thanks for the five stars

Those matching barstools will be on the site soon.

Also super pleased you like the chairs.

Kind regards

BH

Rated 5 out of 5 stars

I've ordered on Thursday night and it…

I've ordered on Thursday night and it was delivered on Saturday morning. Great service and quality product so far. I'm happy for buying our chairs from them

March 25, 2019
Unprompted review
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Reply from benhomes.co.uk

Orcun,

Many thanks for the feedback and kind review.

Very happy to be of service.

Kind regards

BH

Rated 5 out of 5 stars

Great quality chair

Really superb company. The leather chair was excellent value for money, stylish and comfortable.
Service and delivery were great. A very personal company; I received a phone call to ensure I realised the size of the chair and again after delivery to ensure I was happy.

March 8, 2019
Unprompted review
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Reply from benhomes.co.uk

Clare,

Thanks for the feedback and 5 stars.

Very glad you like the chair and obviously happy to help in every way we can.

Kind regards

BH

Rated 5 out of 5 stars

Really helpful company

Really helpful company . I Would definitely buy from them again!

March 4, 2019
Unprompted review
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Reply from benhomes.co.uk

Brienne,

Thanks for the kind review and glad we could be of service.

Regards

BH

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