Bennett Jones Reviews 1,941

TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Evaluating 54 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, professionalism, and understanding approach, making them feel supported and cared for. Many people highlight the exceptional service, noting how the company explained everything clearly and made the process smooth and easy, ultimately helping them resolve debt issues and improve their well-being. Conversely, a small portion of people felt dissatisfied with the customer service and response times. Some reviewers mentioned difficulties getting through to staff, slow email replies taking weeks, and a lack of consistent communication, especially after the initial sign-up. There were also concerns about increased payment amounts and a perceived lack of aftercare once customers were committed to the service.

What people talk about most

Staff

Clients share positive opinions on staff, consistently highlighting their helpfulness, professionalism, and... See more

Customer service

Customers had ambiguous experiences with customer service. Many reviewers expressed gratitude for supportive... See more

Service

Reviewers highlight ambiguous aspects of service. Many customers praise the service, stating it took the... See more

Response time

People report negative experiences with response times, often citing a lack of communication and significant... See more

Payment

Consumers find payment to be ambiguous. Some reviewers express frustration with unexpected debt increases,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I cannot fault Bennett Jones in any way, they listened to all my needs. Advised me on what action would be best suitable to myself. I was informed of the whole process from start to finish, every det... See more

Company replied

Rated 5 out of 5 stars

Bennett Jones have been extremely helpful and patient in sorting out my debt problem..they have been able to give me the peace of mind that has released me from depression and stress that I never thou... See more

Company replied

Rated 5 out of 5 stars

From the outset, the help, support, knowledge, care and understanding the team showed was exceptional. I now find myself in a position where I can restart my life without the pressures I was facing... See more

Company replied

Rated 5 out of 5 stars

My experience was a relief from stress that I had over the situation I was in. An advisor was very supportive and explained everything in detail, and made sure I understood everything that was explain... See more

Company replied


Company details

Written by the company

The team at Bennett Jones have many years of combined experience, providing help and advice to people who are struggling with unmanageable debts. Based in Manchester, Bennett Jones is managed by licensed insolvency practitioners who help people all over the UK to reach financial freedom.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

2K reviews

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Replied to 63% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

5 stars

I received excellent service from Bennett Jones. I was kept informed every step of the way, everything was explained in clear detail. Every person I’ve spoken to has been compassionate and professional.

I couldn’t recommend them enough, they have made a daunting decision a complete breeze.

November 22, 2023
Unprompted review
Rated 5 out of 5 stars

Couldn’t fault the advisors at all!

I spoke to the kindest lady on the phone who set all my worries at ease, helped me understand the process more and got my head out of the sand! I then had to call back up to reconfirm something, by sheer luck I got the same lovely lady who helped more than I could ever explain! Really helped a new mum calm down a bit, thank you!

November 22, 2023
Unprompted review
Bennett Jones logo

Reply from Bennett Jones

Thank you for your review. If you can remember the name of the lady you spoke to please let me know as I would like to let her know about your review.

Rated 5 out of 5 stars

Very professional and helpful

Excellent service from the team.I had been getting very stressed due to debt problems. They sorted everything out and it's like a weight of my shoulders, I can start living my life again.
Can't thank them enough.

November 20, 2023
Unprompted review
Rated 5 out of 5 stars

Brilliant, professional company

Bennett Jones from start to the completion of my IVA were very professional in dealing with my debt issues/problem, they made the whole process of the IVA very simple to understand by explaining in great detail what was required. The company representatives always provided excellent communication by keeping me informed throughout (ie. stage by stage). The documentation I received was always very precise & up to date & the whole process of the IVA took very little time and was completed within a very short timescale.
Thanks to Bennett Jones, I am now steering my future life to be eventually debt free because of the recent guidance & help from the company representatives.

I would like to personally thank the Bennett Jones representatives/company very much & I would strongly recommend Bennett Jones to any person who has any debt issues or money problems. Thanks again Bennett Jones for all your kind advice and professional, friendly assistance throughout.

November 16, 2023
Unprompted review
Rated 5 out of 5 stars

Excellent service

Excellent service , kept me updated at all times , prompt reply to emails just a brilliant service provided

November 17, 2023
Unprompted review
Rated 5 out of 5 stars

Excellent service

Great experience with this company they were very helpful and took me through the process step by step never made me feel like they were judging me or my situation if you want a company to represent you without judging you recommend Bennett Jones thank you for all your help

November 16, 2023
Unprompted review
Rated 5 out of 5 stars

Amazing company

Amazing company. From start to finish they’ve been so friendly and helpful with absolutely no judgement.
I would 100% recommend them. Everything was hassle free and quick.
Made us feel as ease the whole time and explained everything about the process.
Can’t thank them enough.

November 16, 2023
Unprompted review
Rated 5 out of 5 stars

So helpful and easy to deal with

I had been struggling for a number of years worrying bout debt I had ...this company looked after me every step of the way to get me to a solution where I will be debt free in five years.
They were hopeful patient and just brilliant

November 1, 2023
Unprompted review
Rated 5 out of 5 stars

Such a professional and polite company…

Such a professional and polite company that has delivered an excellent service to me providing a brighter financial future and writing off 85% of my debts. Highly recommended, do not hesitate to use their top quality services. I can now breathe again and look forward to the future. Thank you Bennet Jones for all your hard work. David.

November 10, 2023
Unprompted review
Rated 5 out of 5 stars

Corrine at Bennett Jones

I spoke to Corrine about a letter recieved and she went above and beyond. I had recieved another letter that was troubling and she helped point me in the right direction. She reassured me that I was not alone and there were people around to help me. She was a credit to your organisation!

November 3, 2023
Unprompted review

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