Bennett Jones Reviews 1,939

TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Evaluating 54 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, professionalism, and understanding approach, making them feel supported and cared for. Many people highlight the exceptional service, noting how the company explained everything clearly and made the process smooth and easy, ultimately helping them resolve debt issues and improve their well-being. Conversely, a small portion of people felt dissatisfied with the customer service and response times. Some reviewers mentioned difficulties getting through to staff, slow email replies taking weeks, and a lack of consistent communication, especially after the initial sign-up. There were also concerns about increased payment amounts and a perceived lack of aftercare once customers were committed to the service.

What people talk about most

Staff

Clients share positive opinions on staff, consistently highlighting their helpfulness, professionalism, and... See more

Customer service

Customers had ambiguous experiences with customer service. Many reviewers expressed gratitude for supportive... See more

Service

Reviewers highlight ambiguous aspects of service. Many customers praise the service, stating it took the... See more

Response time

People report negative experiences with response times, often citing a lack of communication and significant... See more

Payment

Consumers find payment to be ambiguous. Some reviewers express frustration with unexpected debt increases,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I cannot fault Bennett Jones in any way, they listened to all my needs. Advised me on what action would be best suitable to myself. I was informed of the whole process from start to finish, every det... See more

Company replied

Rated 5 out of 5 stars

Bennett Jones have been extremely helpful and patient in sorting out my debt problem..they have been able to give me the peace of mind that has released me from depression and stress that I never thou... See more

Company replied

Rated 5 out of 5 stars

From the outset, the help, support, knowledge, care and understanding the team showed was exceptional. I now find myself in a position where I can restart my life without the pressures I was facing... See more

Company replied

Rated 5 out of 5 stars

My experience was a relief from stress that I had over the situation I was in. An advisor was very supportive and explained everything in detail, and made sure I understood everything that was explain... See more

Company replied


Company details

Written by the company

The team at Bennett Jones have many years of combined experience, providing help and advice to people who are struggling with unmanageable debts. Based in Manchester, Bennett Jones is managed by licensed insolvency practitioners who help people all over the UK to reach financial freedom.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

2K reviews

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Replied to 63% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

FANTASTIC SERVICE

The customer service is at the highest you could ever receive the process is so easy and they help you with any problems you have afterwards your mind and health over your finances are gone

December 7, 2023
Unprompted review
Rated 5 out of 5 stars

Great support and non judgmental…

Great support and non judgmental company. Helped me sort out my situation and answered all the questions. The only one thing is that after my IVA was in place and I had question I didn’t receive reply yet which is worrying for someone with anxiety.
I am hoping this is just because they are busy and will still be supporting.

I received reply to my question and information where to send queries.
Thank you!

November 22, 2023
Unprompted review
Bennett Jones logo

Reply from Bennett Jones

Hi Monika
Thank you for your review. I am sorry we did not reply to your question as quickly as you would have liked. I have looked into this and I understand my colleague has now responded to your query and explained that everything is in order with your IVA.

Rated 5 out of 5 stars

Smooth Process

The whole process has been such smooth sailing from start to finish. Initially contact was made with Claire and she was amazing. So pleased I decided to take this route.

November 30, 2023
Unprompted review
Rated 5 out of 5 stars

They helped me sort everything from…

They helped me sort everything from start of the application until the decision.
All staff that helped me were understanding and seemed genuinely caring.
Thank you Richard for the help you gave. Also thank you to the rest of the staff that helped me. I would recommend them to anyone I know that needs help.

November 30, 2023
Unprompted review
Rated 5 out of 5 stars

Can not fault them

Can not fault them, the staff I dealt with were all amazing,kept me up to date on everything. Now I'm worry and stress free.

November 29, 2023
Unprompted review
Rated 5 out of 5 stars

Well I’ve finally done it

Well I’ve finally done it
Well I’ve finally done it! I’m free from the stress and worry every month and all with the encouragement and help and support from this wonderful company. I suffer with anxiety and I had been very anxious about getting help for my debt. With each and every part of the process i was kept in touch with and up to date. I just wish I had not hesitated so long and done it earlier on when i started to struggle. I also have ongoing support which is nice to know, I can ask for advice at anytime. Highly recommended

November 27, 2023
Unprompted review
Rated 5 out of 5 stars

Very happy!

Can’t fault them one bit, professional from start to finish and kept me informed by text every step of the way.

All staff I dealt with were helpful and non-judgemental, best decision I’ve ever made.

November 28, 2023
Unprompted review
Rated 5 out of 5 stars

They are there to help.

They have worked hard at helping me sort out my Dept problem. After two and a half years I'm completely Dept free. We had a minor set back along the way but as they say alls well that ends well. I would like to thank Bennett Jones and all there staff for the hard work they put in.
Money problems see Bennett Jones.

November 23, 2023
Unprompted review
Bennett Jones logo

Reply from Bennett Jones

Hi Joseph
I have looked into this matter. Unfortunately you were incorrectly informed by a member of our team that the creditor who has been writing to you was not included in your IVA. I am sorry this has caused you some distress. I am pleased to be able to confirm that the loan creditor who has been writing to you is included in your IVA and is bound by your IVA. We are contacting this creditor on your behalf to make sure they cease contacting you now that your IVA has successfully concluded

Rated 5 out of 5 stars

5 stars

I received excellent service from Bennett Jones. I was kept informed every step of the way, everything was explained in clear detail. Every person I’ve spoken to has been compassionate and professional.

I couldn’t recommend them enough, they have made a daunting decision a complete breeze.

November 22, 2023
Unprompted review

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