Bennett Jones Reviews 1,939

TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Evaluating 54 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, professionalism, and understanding approach, making them feel supported and cared for. Many people highlight the exceptional service, noting how the company explained everything clearly and made the process smooth and easy, ultimately helping them resolve debt issues and improve their well-being. Conversely, a small portion of people felt dissatisfied with the customer service and response times. Some reviewers mentioned difficulties getting through to staff, slow email replies taking weeks, and a lack of consistent communication, especially after the initial sign-up. There were also concerns about increased payment amounts and a perceived lack of aftercare once customers were committed to the service.

What people talk about most

Staff

Clients share positive opinions on staff, consistently highlighting their helpfulness, professionalism, and... See more

Customer service

Customers had ambiguous experiences with customer service. Many reviewers expressed gratitude for supportive... See more

Service

Reviewers highlight ambiguous aspects of service. Many customers praise the service, stating it took the... See more

Response time

People report negative experiences with response times, often citing a lack of communication and significant... See more

Payment

Consumers find payment to be ambiguous. Some reviewers express frustration with unexpected debt increases,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I cannot fault Bennett Jones in any way, they listened to all my needs. Advised me on what action would be best suitable to myself. I was informed of the whole process from start to finish, every det... See more

Company replied

Rated 5 out of 5 stars

Bennett Jones have been extremely helpful and patient in sorting out my debt problem..they have been able to give me the peace of mind that has released me from depression and stress that I never thou... See more

Company replied

Rated 5 out of 5 stars

From the outset, the help, support, knowledge, care and understanding the team showed was exceptional. I now find myself in a position where I can restart my life without the pressures I was facing... See more

Company replied

Rated 5 out of 5 stars

My experience was a relief from stress that I had over the situation I was in. An advisor was very supportive and explained everything in detail, and made sure I understood everything that was explain... See more

Company replied


Company details

Written by the company

The team at Bennett Jones have many years of combined experience, providing help and advice to people who are struggling with unmanageable debts. Based in Manchester, Bennett Jones is managed by licensed insolvency practitioners who help people all over the UK to reach financial freedom.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

2K reviews

5-star
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Replied to 63% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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Rated 5 out of 5 stars

So helpful with my IVA

So helpful with my IVA. No judgments and very understanding about my financial situation and arranged manageable payments.

January 18, 2024
Unprompted review
Rated 5 out of 5 stars

Excellent, highly recommended

I would highly recommend Bennett jones to anyone with debt problems, all of their advisors are very knowledgeable about debt issues, They have time to go through each process with care and understanding. One of the best companies I have had pleasure to be associated with.

Thank you

December 27, 2023
Unprompted review
Rated 5 out of 5 stars

IVA Approved!

I never knew there was anything called an IVA, just scrolling on Instagram stories popped up about clearing off all your debt so I was intrigued. Not going to lie I thought it was too good to be true but they helped me to reduce my monthly payments to £100 and everything was explained clearly, step by step. Now I’m on my way to clearing off my debt. It’s a big relief.

December 28, 2023
Unprompted review
Rated 5 out of 5 stars

Bennett Jones

Brilliant from start to finish! Helped me through every stage and there was always a solution to any problems that occurred during the set up of the IVA! Would recommend this company to anyone who is in financially difficulty

December 28, 2023
Unprompted review
Rated 5 out of 5 stars

I cannot praise this company highly…

I cannot praise this company highly enough. Despite being in an awful situation they are kind, non judgmental and explain everything. I had an issue with one lender freezing money in my previous account which I presumed I would never see again. Ralf sorted this issue in 15 minutes. Everyone I have dealt with there plus the team at the debt people have been incredible. 5 stars is not enough

December 7, 2023
Unprompted review
Rated 5 out of 5 stars

Can’t fault the team at Bennet Jones

Can’t fault the team at Bennet Jones, they have all be so helpful, made the whole debt management solution application stress free and simple. They took the making sure I understand everything. Even when I got overwhelmed and wasn’t my best self during one of the calls the lady I spoke to didn’t let it phase her and treated me as though it never happened. Everything was handled with professionalism from start to finish. Would definitely recommend. Thanks

December 22, 2023
Unprompted review
Rated 5 out of 5 stars

Amazing!!

Amazing!!! I was at a point where I could see no way out and was drowning, they have been so good and helpful and did all the work and I never felt judged once, I feel as though a weight has been lifted of my shoulders and there is light at the end of a very dark tunnel, everyone I have spoke to has been so kind and helpful Thankyou

December 22, 2023
Unprompted review
Rated 5 out of 5 stars

So helpful when I needed them most

I'm actually speechless over how easy these guys have resolved my issues in a matter of a couple of short weeks! I was so anxious to talk to anyone and convinced I was being swallowed up by a big black hole of debt yet these guys have reassured me through every call and text, talking me through the process in basic language without all the confusing terminology and approached my creditors on my behalf, resolving everything! I feel I can now sleep at night without worrying myself sick. Thank you soooo much, you've been amazing!

December 21, 2023
Unprompted review
Rated 5 out of 5 stars

Amazing

I can not believe how this company have solved my biggest problem in a few days. I have been wrongly advised by another company and was directed to a complete wrong direction. Imran, lain and Andrew has been amazing and i can not thank this company enough. My whole experience has been a complete satisfaction and i would recommend this company without a doubt. Thank you for all your help.

December 19, 2023
Unprompted review
Rated 5 out of 5 stars

Great company

B&J where great from start to finish they really helped me and put my mind at ease , it was a quick process and they helped my financial situation, I would recommend them to anyone struggling
⭐️⭐️⭐️⭐️⭐️

December 4, 2023
Unprompted review
Rated 5 out of 5 stars

So friendly

So friendly, giving as much time as needed to go through everything. No judgement when discussing your debt and any problems delt with quickly. I would recommend the five star service given.

December 8, 2023
Unprompted review

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