Bennett Jones Reviews 1,939

TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Evaluating 54 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, professionalism, and understanding approach, making them feel supported and cared for. Many people highlight the exceptional service, noting how the company explained everything clearly and made the process smooth and easy, ultimately helping them resolve debt issues and improve their well-being. Conversely, a small portion of people felt dissatisfied with the customer service and response times. Some reviewers mentioned difficulties getting through to staff, slow email replies taking weeks, and a lack of consistent communication, especially after the initial sign-up. There were also concerns about increased payment amounts and a perceived lack of aftercare once customers were committed to the service.

What people talk about most

Staff

Clients share positive opinions on staff, consistently highlighting their helpfulness, professionalism, and... See more

Customer service

Customers had ambiguous experiences with customer service. Many reviewers expressed gratitude for supportive... See more

Service

Reviewers highlight ambiguous aspects of service. Many customers praise the service, stating it took the... See more

Response time

People report negative experiences with response times, often citing a lack of communication and significant... See more

Payment

Consumers find payment to be ambiguous. Some reviewers express frustration with unexpected debt increases,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I cannot fault Bennett Jones in any way, they listened to all my needs. Advised me on what action would be best suitable to myself. I was informed of the whole process from start to finish, every det... See more

Company replied

Rated 5 out of 5 stars

Bennett Jones have been extremely helpful and patient in sorting out my debt problem..they have been able to give me the peace of mind that has released me from depression and stress that I never thou... See more

Company replied

Rated 5 out of 5 stars

From the outset, the help, support, knowledge, care and understanding the team showed was exceptional. I now find myself in a position where I can restart my life without the pressures I was facing... See more

Company replied

Rated 5 out of 5 stars

My experience was a relief from stress that I had over the situation I was in. An advisor was very supportive and explained everything in detail, and made sure I understood everything that was explain... See more

Company replied


Company details

Written by the company

The team at Bennett Jones have many years of combined experience, providing help and advice to people who are struggling with unmanageable debts. Based in Manchester, Bennett Jones is managed by licensed insolvency practitioners who help people all over the UK to reach financial freedom.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

2K reviews

5-star
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Replied to 63% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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Rated 5 out of 5 stars

crushing debt

Suffering crushing debt problems and robbing Peter to pay Paul I was so embarrassed, so I contacted Bennett Jones and the team their where so helpful and none judgemental, they got me through a big problem. Now I can sleep at night give them a call doesn't cost a penny but could save you thousands ....recommend highly

February 20, 2024
Unprompted review
Rated 5 out of 5 stars

Amazing support

Amazing support, Hannah was brilliant from start to finish I have always struggled with my finances and felt like I was getting no where. Very anxious about going down this route but after talking about it I felt relief and knew this was the best decision for me. Thank you Hannah.

February 16, 2024
Unprompted review
Rated 5 out of 5 stars

I was struggling with my finances

I was struggling with my finances, ccj’s and the letters kept coming and I was drowning
I spoke to Paul and Phil at money advice then dealt with Claire at Bennett Jones
Knowing things will become easier in a couple of months has relieved the stress and pressure I felt like I was under constantly

February 16, 2024
Unprompted review
Rated 5 out of 5 stars

Great service and support

Great service and support it was hassel free it was done in a very quick and efficient manner took no time at all great help all the way through

February 16, 2024
Unprompted review
Rated 5 out of 5 stars

Unbelievable Help

I was suicidal, I gave up and attempted suicide, then Paul Newman from Money Advice helped me, Bennett Jones were amazing, thorough and so helpful. Gave me hope! I am so grateful to them. I finally feel like I have a future!

February 9, 2024
Unprompted review
Bennett Jones logo

Reply from Bennett Jones

Thank you for sharing your review. It is very courageous of you to have disclosed the impact being in debt had on your life. I hope your review helps others who are in a similar position to you to understand that there is help available for them.

Rated 5 out of 5 stars

Andrew Edwards

I can not speak highly enough of Andrew Edwards.
The last 6 months have been extremely stressful trying to manage my debts. Unfortunately since opening my IVA I have been unable to manage my repayments due to unemployment. The stress and worry about missing these payments has been a serious issue for me.
Today, Andrew called me and was the most helpful and understanding person. He put a plan in place for me so I can finally manage my debt repayments. The difference he has made for me should not go unnoticed and I am so grateful to him. Thank you Andrew!

February 8, 2024
Unprompted review
Bennett Jones logo

Reply from Bennett Jones

Thank you for your review. I will make sure your feed back is communicated to Andrew. i am pleased to note your IVA is on the way to a successful conclusion.

Rated 5 out of 5 stars

From start to finish I was treated with…

From start to finish I was treated with respect and felt there was no judgement at all. What was a stressful time was made much easier, I was updated every step of the way. Professional, friendly and understanding. I would 100% recommend Bennett Jones.

February 6, 2024
Unprompted review
Rated 5 out of 5 stars

Felt like I was drowning

For a long time I felt like I was drowning when paying my bills and it was such a difficult situation to be in. Finally I feel like I can breath and sleep again. Having one payment has made things so much easier. I can't thank you enough for what you have done and I wish that I had made contact some back. Your company has taken away so much stress. Thank you so much😊

January 29, 2024
Unprompted review
Rated 5 out of 5 stars

Absolutely amazing!

Absolutely amazing!! IVA completed in under 2 weeks , extremely helpful and provided me with everything I needed to know from start to finish!
I cannot wait to be debt free

January 26, 2024
Unprompted review

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