Bennett Jones Reviews 1,939

TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Evaluating 54 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, professionalism, and understanding approach, making them feel supported and cared for. Many people highlight the exceptional service, noting how the company explained everything clearly and made the process smooth and easy, ultimately helping them resolve debt issues and improve their well-being. Conversely, a small portion of people felt dissatisfied with the customer service and response times. Some reviewers mentioned difficulties getting through to staff, slow email replies taking weeks, and a lack of consistent communication, especially after the initial sign-up. There were also concerns about increased payment amounts and a perceived lack of aftercare once customers were committed to the service.

What people talk about most

Staff

Clients share positive opinions on staff, consistently highlighting their helpfulness, professionalism, and... See more

Customer service

Customers had ambiguous experiences with customer service. Many reviewers expressed gratitude for supportive... See more

Service

Reviewers highlight ambiguous aspects of service. Many customers praise the service, stating it took the... See more

Response time

People report negative experiences with response times, often citing a lack of communication and significant... See more

Payment

Consumers find payment to be ambiguous. Some reviewers express frustration with unexpected debt increases,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I cannot fault Bennett Jones in any way, they listened to all my needs. Advised me on what action would be best suitable to myself. I was informed of the whole process from start to finish, every det... See more

Company replied

Rated 5 out of 5 stars

Bennett Jones have been extremely helpful and patient in sorting out my debt problem..they have been able to give me the peace of mind that has released me from depression and stress that I never thou... See more

Company replied

Rated 5 out of 5 stars

From the outset, the help, support, knowledge, care and understanding the team showed was exceptional. I now find myself in a position where I can restart my life without the pressures I was facing... See more

Company replied

Rated 5 out of 5 stars

My experience was a relief from stress that I had over the situation I was in. An advisor was very supportive and explained everything in detail, and made sure I understood everything that was explain... See more

Company replied


Company details

Written by the company

The team at Bennett Jones have many years of combined experience, providing help and advice to people who are struggling with unmanageable debts. Based in Manchester, Bennett Jones is managed by licensed insolvency practitioners who help people all over the UK to reach financial freedom.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

2K reviews

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Replied to 63% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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Rated 5 out of 5 stars

Excellent company

Excellent company
Bennett jones is the best company they have taken away my all the debts & all the worries.I definitely will recommend this company to friends & families.There service is excellent.Reply in a seconds.Now I can look after my family. I specially thankfull to Bennett & jones And Laura for helping me out of this …

March 12, 2024
Unprompted review
Rated 5 out of 5 stars

Fantastic company.

I would absolutely recommend Bennet jones to anyone who is struggling with debt. They are always happy to help and very friendly! They always reply in a timely matter and always help you come to a resolution to any problems you may have. If you cannot afford payments for any type of reason one month they will help you with this. They never judge you and are always there to help.

March 11, 2024
Unprompted review
Rated 5 out of 5 stars

If you’re in financial trouble don’t hesitate to reach out.

From start to finish a very reputable caring company.

Yes I’ve heard they charge but don’t really expect them to do it for free. We all have to get paid when we work. Be realistic

Very friendly and I felt they were thoughtful to my personal struggles. I would highly recommend them

Thankyou to them now have a good nights sleep

March 3, 2024
Unprompted review
Rated 5 out of 5 stars

Incredible all round!

Absolutely incredible all round service. Caring, thoughtful, understanding and have your corner no matter what. It has been a journey but they have made everything so much easier and a weight has been lifted. I cannot stress enough, if you do need help, they are your guys and it is 100% worth trying if you are up to it. Thanks to all and for being there with me on this journey. You are treasures, thank you

February 29, 2024
Unprompted review
Rated 5 out of 5 stars

Thankyou

Thankyou so much for everything you’ve done to help me get my debts sorted,I feel so much better now things have been sorted.

February 27, 2024
Unprompted review
Rated 5 out of 5 stars

From the minute i spoke to Laura

From the minute i spoke to Laura, i was made made to feel comfortable and felt safe, Professional, non judgemental and extremely helpful.I suffer from bad anxiety and laura was very reassuring. I would recommend Bennett Jones 100%

February 23, 2024
Unprompted review
Rated 5 out of 5 stars

Absolutely fantastic team from start to…

Absolutely fantastic team from start to Finnish.Thank you all team members for looking after me every inch of the way.More than 5 stars in my eyes.
I know I got myself in debt and couldn't find a way out but these guys did help me.Even the money advise guys that helped me too thank you.

February 22, 2024
Unprompted review
Rated 5 out of 5 stars

Bennett Jones dealt with my IVA…

Bennett Jones dealt with my IVA professionally and everything they said happened I highly recommend this company, I won’t go into the issue but needless to say they have helped me considerably

February 19, 2024
Unprompted review
Rated 5 out of 5 stars

A New Life Line

From the moment I spoke to Daniel and Ben I was made to feel they were going to help me through to the end. I can’t thank them and everyone else for their help. I now have a new chance to get my life back on track and at 68 that means alot.If you are struggling don’t hesitate to reach out to them as they can turn your life around. Thank you so much. Anthony

February 20, 2024
Unprompted review

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