Bennett Jones Reviews 1,936

Absolutely brilliant company very friendly helpful and helped me with all my problems I cant thank you guys enough would highly recommend this company very very professional thank you kindly for your help all my stress and worry has vanished

Really helpful staff . Very professional and helpful.
Thank you so much

As much as it was hard to think I would need to do this these people didn’t judge and made the process very easy
Extremely professional

Bennett Jones have been amazing, I was sceptical, nervous and incredibly stressed about the whole situation, they provided brilliant advice, kept me on course and got me the best solution, great work team!

If anyone is struggling I highly recommend that you speak to tge team at Bennett jones. Everyone has been friendly, professional and very helpful. They made everything from start to finish so easy.

Bennett Jones have been absolutely incredible and supportive with my current situation would strongly suggest them

Brilliant from start to the end .
Really helpful and very supportive. Thanks ☺️

Everybody I spoke to from Bennett Jones was incredibly friendly professional and helpful. The process was easy and they made it as simple as possible as complicated as the whole thing appears to be. I would recommend them if anybody is struggling.

Very Helpful Would Recommend To Anyone In The Same Position As Me

***unresponsive***
I had my IVA with another company and it was all going well. Unfortunately Bennett Jones took over this company and since then I have had problems. My IVA ended 8 months ago, yet I am still waiting for it to be completed. I have emailed and they have failed to reply which has now left me uncertain as to what’s going on and how to get it resolved. They are not backed by the financial ombudsman as I contacted them for help but they weren’t able to. I am now stuck and can’t move forward with my life.

Avoid do not reply to emails cant get though to talk to anyone due to the office closing at 5 i work 8 till 5 i need to talk to someone asap very unprofessional service

At the beginning of mine and my husbands IVA everything seemed perfect, as some would say too good to be true which has turned out to be the case, we was given our payment plan for the 5 years which we agreed to. Shortly after the IVA started a certain debt wasn’t cancelled and they continued to take the payment from my universal credit to which I made Bennett jones aware off and they agreed a payment break which I have an email of stating that the payment breaks would be added to the end of the Iva upon completion as AREARS!! To now be told after 5 years in and only one more month left of payments that no they haven’t been added as arrears and they have extended my Iva by a further whole year of higher payments that i cannot afford and they simple don’t care, I had a job offer to start work next month which I have now have to decline because I will not be able to afford childcare for my son as well as pay higher amounts for another year to Bennet jones. I have a written email stating that the payment breaks would be added as arrears and not as an extension to my Iva which should be finished as of next month. AVOID THIS COMPANY

They absolutely saved my life. That’s the bottom line. My mental health was on a downwards spiral with my debt and this company really supported me.

At first, Very quick to get me on board.
When it came to reveiw time, very quick to increase what i owe and would not listen at all to me explaining anything, would not decrease the extra they added. Very defencive and quick to suggest that there was nothing i can do. Any contact was not listed on the file and keep getting contact over the same things. Dreadful. Only interested in what they can gain. Even when you lose your income.

***Do not use this company *** profit over people. I entered an IVA with these clowns but they didn't invite the majority vote holders to a creditors meeting. The creditors have now rejected the IVA and I'm now left with more debt because of arrears than I originally started with. Absolutely true and I will verify this if needs be.

This company really took the weight of debt off my shoulders, 6 years after taking out an IVA I am finally debt free, the 6 years taught me to live within my means, would highly recommend this for anyone with debt they cannot manage

Bennett Jones have always supported me though the hard time and was always there to help me. I received my completion letter today but got a courtesy call off Ralph to wish me well, you could hear the excitement in his voice that my letter arrived and that he genuinely cared.

5 and a half year ago I made the first step into trying to find a solution to my problems, I found Bennett jones online and the next day a man called Ralf called me. I was nervous and if I’m
Honest embarrassed, he listened to me cry, However he didn’t judge me, he spoke with me and listened and told me they could help. And they certainly did! Every person I had ever spoke with on the phone shown me respect and kindness. When ever I had to email them within a couple of days they always got back to me, even helped me with a payment break once when I was struggling with the family being poorly and loss of earnings made paying the bills harder that month. The people that called to complete expenses and things were always so kind explaining the importance of not leaving yourself short even when I said but I want to pay back as much as I could, they again reassured me that we still needed to have “just in case money” whether we wanted a little holiday or we needed new clothes a hair cut anything. In my head we wasn’t allowed that “spare money” as I wanted every penny to go back into paying off my debts, but they shown me that we still needed these things and that was okay! Fast forward 5 years and I am debt free and when I got my email to say it’s all finalised I called them back up and I spoke with Ralf again and again he was just as kind and caring as he was back in August 2020! Thank you Ralf I honestly think without you being on the other end of the phone back then I may have not go ahead with it all, I may have left thinking no way it must be a scam or something! But you was so reassuring and I really appreciate your kindness!

Be VERY careful when you deal with BJ, on the one hand they're very friendly and chatty with you when you're looking for financial stability, it's very calming and reassuring.

However the reality of being several years in, and some of the finer points to note should be taken into account:
* firstly the friendliness is removed once you move from the initial stages into the agreement. It's very apparent that they're working for the CREDITORS first and foremost, you are now locked in and are purely there to maximise the returns to the creditors.
My account has moved between at least two bodies, both of which have no interest in you as a person, so my extrapolation from this is that your stability and situation is secondary to you paying as much as possible, irrespective of your life. You aren't here for your own stability, you're here for BJ to ensure the creditors get the biggest return.

*secondly, when your yearly finance update comes, this is BJ's time to squeeze every last penny from you, so don't expect to be able to save any money, I was told explicitly by BJ that the agreement is not there for you, but for the creditors. So if you think you'll be getting back into a more stable situation, be VERY careful about your yearly review. do too well and any extra you have will be soaked up by an arbitrary decision made behind your back, in which you have next to no say in. Which makes saving money for home repairs, or car repairs very difficult. You'll scrape by however they decide.

*communication, which starts off warm and friendly quickly changes post agreement. You'll get moody agents, a lack of responses and until it's time for your pockets to be squeezed, you'll get next to no after care.

*these agreements are handcuffs on your finances, your home if you own one and your ability to even replace your car with finance, BJ have to agree to any deal and how much they allow you to spend on a replacement car.

*its not unusual to have over 50% increases in monthly payments, challenge this and the robot on the other end will simply sneer 'it's not 50% it's based on your available money' well two things can be true. So if you're paying £200 a month now, this time next year they could just decide you have to pay £400 a month. And they couldn't care less what it costs you, because in the yearly financial details, it'll show you that the percentage you'll pay back over the course of the agreement will go up, but the length of the agreement won't change. So even if you're paying double what you were, you won't be taking any time off the agreement, you'll just be paying more for longer.

*had I known this prior to going with BJ, I would absolutely have never started the agreement with them. You are the asset of the creditors, first and foremost. It's next to impossible to interact with a real human being once you do. Shop around and look for reviews not from the start but further in, because once they have you, you're locked in with nowhere to go, and with nobody who cares.

*in summary, they'll pull you in with warm and friendly sales staff, then once you're handcuffed to BJ, only time will get you out. It's not far from a prison sentence for your finances, you'll pay what you're told. Shop around, and look for reviews from people over 12 months in, because it's easy to sell you their services, but the REAL BJ comes out post your first finance review after your first year. £200 a month now, could easily become £400 a month in a year.

Bennet jones helped me to resolve all my debts, I have just completed a five year payment plan that suited my income, I would highly recommend this company for any debt repayment , they are understanding and work with you, if your struggling with repayments they also work with you