Bennett Jones Reviews 1,937

Bennet jones helped me to resolve all my debts, I have just completed a five year payment plan that suited my income, I would highly recommend this company for any debt repayment , they are understanding and work with you, if your struggling with repayments they also work with you

Quick to sort your Iva but anything you need after that they are appalling. They tell you to put everything in an email but take weeks to reply! Putting your life on hold unnecessarily when they could just ring you or put you through to someone who knows the answer. I’ve been calling them everyday for 5 days to send me an important document to be told next day, three days. Today is the third day and still nothing .

I was going to leave an amazing review until recent events made me feel disappointed and let down so i will explain.

Yes I am happy to say that BJ have been brilliant in helping me to clear my debt and I want to give a shout out to Ralf who was the first person i dealt with and now the last person thank you.

He was very helpful did not judge or make me feel ashamed (i was doing that already) instead helped me. His view was that i was taking responsibility for my debts and quiet right I was. I got in this mess and wanted to sort it out.

BJ only got in touch once a year for updates on expenditure which was okay.

I have been very fortunate to be able to complete my plan 3 months early thanks to a pension claim or 'windfall' as it was put down as and have paid me debt 100% with no write off needed. It is a fantastic feeling knowing it is all done.

So why the disappointment you ask?

When i was notified by the FSCS of my claim it blew my mind but the whole payment was been made direct to BJ okay I expected it.
The company who got me the claim contacted me the first working day after I was told and we chatted and they explained what will happen next and there fee which they have always been open about so all was okay.
3 weeks pass and I never heard anything from BJ not even to confirm they had received this pay-out from the FSCS. in the end I had to call them and this is where I spoke to Ralf again.
Ralf as he was on my first ever call was very helpful and even delighted for me. He emailed his accounts dept and as it was last Friday he said it would be Monday 6th before he could up date me again as it was to late in the day and also the weekend which was fine.
I was shocked he called me back before they closed and wanted to give me amazing news confirming he had been told I was getting money back £4883. You can imagine my delight and I dared to celebrate but then an email came though from the accounts team. My first thought was it was a confirmation of my pay-out and yes it was a confirmation, they had made a mistake and told Ralf the incorrect figure and I was only entitled to £59.34.
This came at 4.17 so i had no way of getting in touch to discuss this and find out why.
They had literally snatched the rug from under my feet slamming me dawn on the floor with a pinch for good measure I could not believe what had just happened. There was not even a break down or explanation for this.

Ralf was shocked on Monday and was put in a difficult position because accounts rushed. At no point did they ever get in touch to say they had received payment and what would happen next. They were discourteous and unprofessional throughout and all I got was a half hearted email apology and a full break down of where the money had gone and there has been no communication since. There comment was 'although this changes nothing we apologies'
Yes I am debt free now but to be treated with such discourtesy is disgraceful. Yes they want to help you pay off your debts but five years on I was made to feel disregarded and no longer worthy of there time.
They got what they wanted and more and even tried to blame the claim company for taking the most money my claim which was not correct.

My advise is yes always make sure you declare you have a 'windfall' payment but be prepared to get no communication from them to discuss the next step and there fees say £3600 fixed but nope more like over £5000. I felt let down and dumped and I hope no one else ever has to feel thus way.

Accepting help with debt is such a hard pill to swallow but is the right thing to do and I stand by that and you may even be as lucky as I was to have someone like Ralf who is understanding and supportive. I had no clue 5yrs ago i was going to get a windfall and for it to be so close to my completion so read everything twice and ask about early settlement fees as it is not clear on the agreement.

To you Ralf I thank you whole heartedly and wish you all the best.

To the accounts team I hope you show more respect to others in the future and talk to your clients as they are the same as you but going through a difficult time your email response time is also shocking. If people were able to stay out of debt you would be out of a job.

Honestly helped me get my life back on track I would not be in the place I am today without there help anyone who is struggling with debt do something about it the weight lifted from my shoulders is unbelievable and Bennett jones were fantastic if I could give more stars I would

What a fantastic company, very understanding and great communications from them , would highly recommend them for anyone wanting to get help and write off debt,
New start new beginning,

The company helped me out, explained everything and were really good at answering questions or worries. Really helpful staff.
IVA was for 5 years and at times I thought it wouldn’t end but worth it in the end and taught me a valuable lesson.

So I'm amending review due to latest experiences.

UPDATE: my dealings with BJ have improved lately. I actually couldn't stand them last year, due to a couple of people I seemed to always have to deal with. I rated them 2 stars, as two people at BJ caused me so much stress. I've upped one star, as the people have been much nicer lately (no names on email anymore...).

If you are in my situation where you work full-time (I'm a professional worker on Ok wages), but I still get Universal credit (I'm a single parent but rent is expensive, and life is expensive so I get supplemented).

If you get wages and UC, it's not as clear cut. As any increase in wages will result in less UC, which will result in a headache! Probably more an IVA flaw, than BJ. But something to be aware of.

I recommend seeing if you can get a fixed IVA. Or deal with one person so things get sorted really quickly, as will save you months of back and forth, and adding additional stress.

Really quick to sign you up for an Iva however customer service afterwards is abysmal. Rang them 4 weeks ago with an enquiry was told to email it to them it took them 3 weeks to respond to the email asking me for more information which was sent within 5 minutes. It’s now been a week and I am still waiting a further response

I have been with them 2 years and they do not reply within there 7-10 grace period for emails. Yes they’ve helped me but email me about my income and expenditure and I had to reply within 14 days. I replied within two with a new pay amount and no reply, emailed again… ignored me. I’ve asked for a lot of help and had no reply or of o do it is too late.

Bennett Jones’s is amazing if you have bad that’s all needs to go into liquidation or bust this company can help they are amazing. They listen to you they help you and they get you out of their situation on the 13th of June 2025 was my last payment and I feel more happier and weight has been taken off my shoulder. Thank you to everybody at Bennett Jones for listening to me and understanding me. You want all assets for the company. Thank you.

This company were fantastic, very friendly and only a phone call away to help. Was the best thing for me personally was the best company I could have gone with.

Started well, then I had pay increase and then I had cancer and still, they are very unsympathetic and very big boilies all they want is to make money and did not care about my situation or my condition. They have increased my monthly pay by more than 250%. I no longer have a place to live and when I mentioned it again their answer was you must pay your monthly amount and threatened me, because of the huge monthly increase which I cannot afford I will not be able to get one. I will avoid them at all costs, they are very friendly to start with because they want your money, but God help you after. Go with the charity companies who are much more helpful and genuine. I made the biggest mistake going through them if anything they have made my life worse. The reviews are not to go by as they are very deceiving and they should not be allowed to post untruth ones. The bottom line if you do good luck!

Whilst they are great at sorting out an IVA the customer service leaves a lot to be desired. A 5-7 day turnaround on emails is unacceptable and when you call nobody is free to talk to resolve your queries

Bennett Jones has made the whole process very straightforward and easy and I am now currently starting an IVA to help with my debt problems. I feel like I can rest easier now knowing I am going to be able to afford to live normally while paying off my debts and this is all thanks to the help and work provided by this company and I can now begin getting myself into a better start of my life and they had provided help along the way.

This company is brilliant. They helped me to control my debts. When I got seriously ill they helped to conclude my IVA. They're always professional and compassionate. I can't rate them highly enough.

Not even a star
I've been with this company for a couple of years
And I can't express my concerns over there handling of my income.
Utterly disgusting incompetent company.
It's my debt not my wife's or anyone else.
If you read this do not go with this company. What people say is there own choice, but evoid at any cost.

After many years of being in darkness with my debts, I finally decided to do something about it, my IVA has now been accepted and I feel like I can breathe again! Thank you so much, you have saved my life.

Started my IVA journey back in 2020 after being up to my eyeballs in debt and struggling with the huge monthly repayments. Took me a while to make the leap and commit to an IVA but with Bennet Jones the process was very straight forward and everything made crystal clear.
I spoke a lot with a chap called Ralph who I can’t thank enough, they’re always there at the end of the phone if you have any questions and if your still struggling a simple phone call can put you at ease.
I’m now 1 month away from finishing my 5 year IVA and the relief I feel is like no other.
My life can finally start again without this black money cloud over my head and completely debt free.

Thank you Bennett Jones you’ve been amazing!!

​Amazing work reassuring, considerate and professional, handled my situation to complete satisfaction and returning my sense of calm and peace of mind.

Highly recommended, do not hesitate to use their top quality services. Thank you BJ