Bernie Wales, FIoD, FIRPM Reviews 130

TrustScore 4.5 out of 5

4.7

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Rated 5 out of 5 stars

I took the resident directors course it was amazing even i am part of a 3 flat block which is simple to manage our selfs i now realise there is more legal things which i did not know about. thanks B... See more

Company replied

Rated 4 out of 5 stars

I had a very helpful one hour video consultation with Bernie. Included in the price was a written report and during the call Bernie confirmed we would also receive a recording of the zoom call. More... See more

Company replied

Rated 5 out of 5 stars

Fantastic service from Bernie regarding a long lease and the freehold purchase. Bernie Wales genuinely has unmatched expert knowledge regarding leaseholds and freeholds amongst other things. I suggest... See more

Company replied

Rated 5 out of 5 stars

I've worked with Bernie for a number of years. He is a leasehold expert, who applies his knowledge in a way anyone can understand. Bernie helps people create value from their properties by title spl... See more

Company replied

Company details

  1. Real Estate Consultant
  2. Property Administrator
  3. Property Investment
  4. Property Management Company
  5. Real Estate Surveyor

Written by the company

Bernie Wales has 40+ years of hands-on residential leasehold experience ... property management, property investment, training and consultancy. These days he provides leasehold advice consultations and leasehold training ... and provides a commentary on all things leasehold via his 'blog' and newsletters.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

130 reviews

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Rated 5 out of 5 stars

I just availed myself of Bernies lease…

I just availed myself of Bernies lease reading service. Such prompt service. So grateful. Not only did he answer the questions I'd specifically asked though. He also went above and beyond, to point out suggestions with the plans I'd sent, to achieve the same second bedroom, without having to do an extension. It's heartwarming to feel cared about. Thank you !

November 11, 2021
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Reply from Bernie Wales, FIoD, FIRPM

And it is heartwarming to get such a great review. Thank you Fiona.

Rated 5 out of 5 stars

Leaseholders Guidance

Bernie Wales gave our Leaseholders group a very full, concise, professional and practical approach to our concerns. We would definitely recommend him for all matters pertaining to leasehold problems.

November 4, 2021
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Reply from Bernie Wales, FIoD, FIRPM

Thank you, Jill. I'm pleased to have been of assistance to you and your fellow leaseholders.

Rated 5 out of 5 stars

A Top Quality Service 5 stars *****

Hi

I have used Bernie’s excellent service about 3 /4 times over the years. He has a lot of experience around these areas. I was able to lean on on him like a mentor.

This is a service I wished was available across over professions.

November 4, 2021
Unprompted review
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Reply from Bernie Wales, FIoD, FIRPM

Thank you Martin. I'm very happy to be leant upon, provided it helps to bring clarity to your property challenges ... which it clearly has. Best wishes.

Rated 5 out of 5 stars

Bernie Wales Leasehold Expert

Having known Bernie for the past 20 years seen the work that he does and how he delivers his valuable information I can honestly say that you will not find a more Knowledgeable and helpful expert on his subject.
Bernie is always on top of industry updates that help to keep abreast of sometimes complex issues and shares his information in an easy and understandable way.

October 29, 2021
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Reply from Bernie Wales, FIoD, FIRPM

Has it been 20 years already? Frightening how time flies! Anyway, thank you for those kind words Doug. It's good to know I've not been wasting my time. :-)

Rated 5 out of 5 stars

First class advice received from Bernie…

First class advice received from Bernie for a imminent purchase of 3 leasehold flats where refurbishment and remodelling is planned.
Richard Simmons

October 15, 2021
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Reply from Bernie Wales, FIoD, FIRPM

Thank you for your kind words, Richard. I hope the purchases, refurbishments and onward sales all go smoothly. Best wishes.

Rated 5 out of 5 stars

Bernie's mastery of leasehold

Bernie's mastery of leasehold has never ceased to impress; his ability to convey his many years of knowledge and experience to me and others has impressed me even more.

October 5, 2021
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Reply from Bernie Wales, FIoD, FIRPM

Thank you, Gerry. You have been a long-term client of mine and I am most grateful for your kind words.

Rated 5 out of 5 stars

Bernie Wales is extremely knowledgeable…

Bernie Wales is extremely knowledgeable and very helpful. I learned a lot and he helped me with my situation.

August 23, 2021
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Reply from Bernie Wales, FIoD, FIRPM

I was pleased to help clarify the position for you Judy. I hope you're able to progress to a satisfactory conclusion (shout if not). BernieWales

Rated 5 out of 5 stars

1st class

1st class. Fantastic service, and guidance on matters of lease extension and License to Alter. Allows us to move forward with confidence on a deal.

August 22, 2021
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Reply from Bernie Wales, FIoD, FIRPM

Thank you, James. I was pleased to help you progress towards a successful conclusion. Bernie

Rated 1 out of 5 stars

300 yr Lease to Freehold, -missing landlord

Contacted Mr Wales in April 2021 and paid the full £140 to make sure I got the written replies to my questions and a final conclusion after the consultation. The chat was about 20 minutes and despite me having sent Mr Wales many pages of documents beforehand, detailing my precise situation, it was clear Mr Wales did not know much about my particular Leasehold issue or how to solve it. However, he went on to gave me his ideas and advice -that has since turned out to be useless and incorrect anyway. He did promise to send the write-up (included in the price) and even a video that would help too. But, as you might guess, I have received nothing back whatsoever in the 4 months since and have given up waiting. All I ever get is the constant stream of 'simple' flat-rental issues he appears to specialise in, but which are irrelevant to me. Therefore I cannot recommend him, particularly for anything slightly out of the ordinary.
Update, Nov 2021: despite Mr Wales's reply below, I can assure everyone her, that my question was on how I can get the Freehold to my Leasehold property (dating from June 1786) where the Lease document has not been seen for a over a century and the Landlord is unknown, but a High Court case judgement has since 'extinguished all Freeholders' but that my property is still only 'Good Leasehold' and my questions certainly were not conserning any 'Freehold land' as he strangely states. It just shows how Mr Wales 'ducks and dives' to avoid looking out-of-his-depth and incompetent.

August 5, 2021
Unprompted review
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Reply from Bernie Wales, FIoD, FIRPM

There are some people you cannot please in life. Those who "do not do Zoom!" ... don't have a camera or microphone on their computer ... and can only do a phone call at one very specific time of the day. John (who's name is not Somerset) is one of those people. I was on a losing streak from the outset.

John's issue was about some freehold land - not specifically a leasehold matter. John had the answer in his mind and wasn't prepared to deviate from that answer ... because the chap across the road had done that and ... you get the picture.

Anyway, John is correct that I did not send the video - nor did I confirm my unaccepted advice in writing - as there was no point. So, I'll refund the consultation fee in full and will leave John with the answer he already had.

Luckily most of my consultations are far more successful.

---

November 2021 update following accusation that I'd not refunded the fee ... the banking system says "Refunded 6th August 2021 at 10:15am ... Voluntary refund to unhappy customer". JS subsequently deleted the accusation.
There's nothing more to say :-/

Rated 5 out of 5 stars

RTBL to stop professional negligence crimes being committed

RTBL is the most effective concise professional guidance advice ever written. You may think reading a superior and head lease may be soooo boring ; but beware because as Bernie Wales says, most accountants and lawyers don't seem to really understand what happens in real life and therefore most advice given to residential management companies about the flats they live in is similar to an Agatha Christie novel, where crimes have been committed by not understanding the plot (lease).

August 1, 2021
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Reply from Bernie Wales, FIoD, FIRPM

I'm not an expert on Agatha Christie, Stephen, but I do know that the devil is in the detail in both instances. One tiny clue in a murder enquiry, is similar to one word in a lease - they can change the whole story and outcome. Thank you for your kind words, Stephen. And good luck with your 'investigations'.

Rated 5 out of 5 stars

leasehold commercial to residential property.

I contacted Bernie for a leasehold advise on a venture I am planning on taking. I was very impressed by his great knowledge and organised advise in 30 minutes and you get this for free. I recommend Bernie for all my property investors friends. Thank You Bernie.

July 1, 2021
Unprompted review
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Reply from Bernie Wales, FIoD, FIRPM

Just to be clear - not every consultation is free. It depends on the circumstances. You were one of the lucky ones Maria. Thank you for the stars. Much appreciated.

Rated 1 out of 5 stars

Response to the response!

Presented to me as the 'expert' in all things leaseholder - sadly never responds to my queries past my paid for meeting - I get emails almost daily upselling his 'expertise' I've made enquiries about Right to Manage, Freehold Enfranchisement on multiple occasions but nothing comes back.

I stand by my review, I was not expecting anything for 'nothing' or more input than was paid for - Bernie offered to review some paperwork as part of this meeting and I haven't been able to raise him since, on this or on other issues - absolutely no response whatsover until this reply to my review, It would have been far nicer to have spoken or emailed to iron out any misunderstanding but he was simply not interested. He does advertise as the person to go to with lease issues and does have 'click' responses to have a reply - absolutely zero response to anything

July 1, 2021
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Reply from Bernie Wales, FIoD, FIRPM

Sorry to have disappointed you Elizabeth. I provided the service you paid for - and you're unhappy that I've not provided further assistance free of charge.

Rated 5 out of 5 stars

Bernie Wales is extremely concise and…

Bernie Wales is extremely concise and clear! he replied to my email within minutes in a very unique & pro manner, would definitely recommend him to anyone with anything regarding freehold & leasehold issues, Looking forward to doing business in the near future! :)

June 28, 2021
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Reply from Bernie Wales, FIoD, FIRPM

I have to confess - you were lucky to get a reply "within minutes" - that was pure chance. But I'm pleased my comments were useful and helpful. Good luck.

Rated 5 out of 5 stars

Everything was excellent analytical…

Everything was excellent analytical clear THE DOCUMENT Step-by-step the key points.
The only thing that was missing from my point of view was how to work out an approximate
COST.COST

Kind regards
Tom Malone

June 24, 2021
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Reply from Bernie Wales, FIoD, FIRPM

Thank you, Tom. Working out the cost is a very bespoke thing and thus impossible to build into a generic educational product. And also - I'm not perfect :-)

Rated 5 out of 5 stars

Bernie made a difference

A friend in the property industry recommended Bernie to us. We had a ground rent issue from the landlord for which we just didn't know where we stood. Speaking to Bernie gave us clarity and afterwards our options were clear. He helped us to not only understand our rights, but he helped construct emails with the correct language and sophistication to enable us to diffuse a potentially expensive and time consuming exercise. We would not hesitate in recommending Bernie, and it is very likely we will engage him again for the next step in our process!

June 17, 2021
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Reply from Bernie Wales, FIoD, FIRPM

I am pleased to have helped sort out your freeholder - who was clearly trying it on. You knew something was wrong and I was able to confirm exactly what - and what should/could be done to remedy the situation. I look forward to help you and your neighbours with the next steps. Best wishes.

Rated 5 out of 5 stars

Very helpful advice from Bernie around…

Very helpful advice from Bernie around title splitting and helping us to prepare for a property that we planned to bid on at auction. We will definitely be working with him again in the future.

June 10, 2021
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Reply from Bernie Wales, FIoD, FIRPM

Thank you for the kind words. I'm pleased to have 'hammered' home the important issues in a 'bid' to help you succeed on this one. Too many points to 'list' here, even if I were to 'contract' them to acronyms, BVJL.

Rated 5 out of 5 stars

Very good sound advice

Very good sound advice. Bernie, had clearly read our pre read info and advise given was second to none. Would definitely use again. Well worth it he knows his stuff!

June 4, 2021
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Reply from Bernie Wales, FIoD, FIRPM

There's no point in asking for documents in advance, if I don't read them, Cheryl. And the information you provided was very helpful in my understand the territory and the issues. Thank you for that - and thank you for your kind words. Much appreciated.

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