Berry Chiswick BMW Reviews 

Amazing customer service

Bought a car from here in March 2023 and was told soon after via email that I had 2 years' warranty included. When I subsequently had the car serviced by another dealership they said there is no record of the warranty. I contacted Berry Chiswick regarding this and got no response for around 5 weeks. When I did finally get a response I was told I had only a 12 month warranty. I queried this and to date have yet to receive a definitive answer (despite contacting the manager) on the situation or why I was originally assured in writing that I have a 2 year warranty.

Fantastic team, dedicated to getting you a good deal that meets your budget and expectations. The test drive was quick and easy to arrange. Sam and Pritesh were excellent in making sure I didn't walk away without the car and deal I wanted. It was fantastic teamwork, and the level of service you would expect buying a new car.

Modestas was excellent, he understood my requirement for the new car, he was very helpful and even sorted out a test drive on the day without prior booking.
He gave me several options for card with the options I needed and with his manager Melissa, they gave me a deal that was just perfect for my budget.
I am looking for to collecting my new car soon.
Big thanks to Berry Chiswick Team.
Samer

Lucas at Berry Chiswick Today Gave me some Good Advice on my out of place rear view mirror he was very prompt and helpful on the phone and called me immediately after sending him photos of the fallen rear view mirror.
Excellent customer service by Lucas .

Danut Elenoiu C at Berry Chiswick BMW was excellent. Great product knowledge - important for my first electric car purchase - and listened carefully to my questions and any concerns. Super efficient at getting my order processed quickly and very patient and diligent during the handover. I would highly RECOMMEND Danut if you're going to Berry Chiswick BMW - thank you!

My experience with Mirel Caba was truly exceptional. He effortlessly understood my preferences, presenting me with fantastic options within my budget. Patiently guiding me through every detail, he ensured I was fully informed before making a decision. In just a few days, I was driving home in my dream car, thanks to Mirel's efficiency. He meticulously set up my phone and Apple CarPlay, leaving no detail overlooked during the handover. Mirel's dedication to customer satisfaction is unmatched; he consistently goes above and beyond, providing unparalleled support even after the sale. This marks my second car purchase with Mirel, and I wholeheartedly recommend his services to anyone seeking a seamless and delightful experience.

We would like to personally thank Mirel Caba in purchasing a new car.He was polite very helpful and not at all Pushy as we have found in purchasing cars in the past.The reason we didn't give 5 stars as we were led to believe car would come with a Full tank of fuel ...Thanks again Mirel .

So impressed with Berry Chiswick BMW made me feel so valued as a customer and the consultant Hamzar Dar was a delight to deal with and made my purchase so special and nothing was to much trouble and his professionalism and knowledge was second to none.

Thank you

Sam was absolutely AMAZING. He answered all questions thoroughly and did not miss any information out!

Made sure we had the best options laid out on the table, also made sure the car we brought was the one we definitely wanted.

Sam thank you so much from both of us!

Would highly recommend Sam i will definitely see him in the future!

Leah and Claire

Chris was excellent, so friendly and helpful. I part exchanged my car and the whole process was so easy thanks to Chris and his colleagues. I would definitely recommend BMW Chiswick.

Explain everything well!

There customer service is very good and they replied to my queries straight away.

I recently purchased a car from BMW Chiswick, and I can't express how impressed I am with the entire experience. The sales team was not only welcoming and polite but also made the entire process exceptionally easy and enjoyable.

From the moment I stepped into the dealership, I felt comfortable and well taken care of. The staff went above and beyond to ensure that every aspect of the purchase was explained to me properly, making me feel confident in my decision.

What sets BMW Chiswick apart is not just the quality of their cars, which I love, but the excellence of their team and the high standard of service they provide. The efficiency and ease of the car-buying process were remarkable, and I truly appreciated the clear explanations provided throughout.

I have visited other car dealerships in the past, but the level of service at BMW Chiswick is unparalleled. The team is not only knowledgeable but also responsive and easy to reach, which added to the overall positive experience.

I would highly recommend BMW Chiswick to anyone in search of not only a fantastic car but also an outstanding buying experience. Kudos to the team for their professionalism and commitment to customer satisfaction!

I did the service with them on Oct 16th and was advised that the wipers are not in good condition. They told me I could come back later when ready for repair.

On Nov 6th, I sent them an email asking for ordering the parts and booking an appointment for fix, but had received no response in 3 days. Later I gave them a call. It wasn't the lady I emailed answering, but said will pass my message to her. An then no response for another 2 days...

I then sent a follow up email on Nov 10th, and no response ...

I didn't want to complain until I called again on Nov 13th, and bad luck it was still not the lady that I emailed answering my call, however this colleague promised again she will pass my message. Again no response until now...

This BMW Berry Chiswick seems very unorganized and unprofessional. It makes me feel even doubted whether they have carried the service work properly.

We had a great customer service from Mirel at Chiswick BMW. He remained friendly, polite and professional at all times, helping us to make the right decision buying our new car. He has an air of calm about him which turned my stress into smiles.
Outstanding Service

I received a response to my enquiry from Richard Burton on the same day. He was super accommodating and managed to book me In for a test drive in the vehicle I enquired about.
The sale was closed within a couple of days. He really listened to what I was looking for in my car search and the whole process was really swift, professional and reassuring.
Thank you Richard!

As always excellent customer service with satisfactory outcome

Highly recommended