Berry Chiswick BMW Reviews 

133
TrustScore 4 out of 5

3.8

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Review summary

Created with AI, based on recent reviews

Looking at 48 reviews, reviewers had a great experience with this company. Customers frequently praise the knowledgeable sales team for being exceptionally friendly, helpful, and completely professional during vehicle purchases. Many consumers also appreciate the smooth, transparent process when acquiring a new car or managing routine maintenance needs. Some reviewers were not happy with communication issues, long waiting delays, and frustrating customer service responses. A few other people also felt that certain transactions involved unexpected mechanical problems, defective vehicles, or unhelpful staff members. These individuals noted that getting adequate support or resolutions for their specific issues proved challenging after finalizing the deal.

What people talk about most

Service

Reviewers mention ambiguous feedback about service, with opinions sharply divided. Some consumers praise... See more

Staff

Customers had positive experiences with staff, highlighting helpful and professional service from team... See more

Product

Consumers find product experiences to be highly mixed and divided. While many reviewers report severe... See more

Customer service

Reviewers highlight ambiguous aspects of customer service, with experiences varying dramatically across... See more

User experience

Users describe positive interactions with user experience, highlighting helpful staff and smooth... See more

Reviews shaping this summary

Rated 4 out of 5 stars

The purchase of our new car went very smoothly with much thanks to Joe Awada who did a tremendous job guiding us through the purchase.

Rated 4 out of 5 stars

Impressed with staff on site directing car into parking area. Key handover was quick and efficient and advised as to when work was due to be completed. Work completed on time and to a high level

Rated 5 out of 5 stars

I’ve now returned to Berry BMW Chiswick for the fifth time to purchase a new car, which really says a lot about the experience they provide. Each visit, whether for a new vehicle or servicing, I’ve... See more

Rated 5 out of 5 stars

Some excellent interactions with Eni and Melissa at Berry Chiswick as I look to purchase a new M3. Eni very attentive and efficient - some great advice on spec and colour. Also helped with a servicing... See more


Company details

  1. BMW Dealer

Written by the company

Welcome to Berry Chiswick BMW, dedicated to providing great customer service and competitive prices on New and Approved Used BMWs. Our experienced colleagues at each of our Retail Centres will ensure that your purchasing experience is as pleasurable as possible, and that the level of aftercare service during ownership meets these high standards too


Contact info

3.8

Great

TrustScore 4 out of 5

133 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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3.8

All reviews

(133)

47 reviews in the last 12 months

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Rated 2 out of 5 stars

Tried to overcharge me

Tried to charge me £920 for my car service + MOT when in fact The BMW APP had it listed at £620. If I didn’t know, I would’ve paid an additional £300 on an already overpriced service!

I have proof in the text they sent me as well as the corrected figure after I called them out on it.

October 5, 2023
Unprompted review
Rated 5 out of 5 stars

Great service assisting with new car selection

My first experience of purchasing a car through Berry and no regrets. At all times the representative Modestas was courteous, answered all queries sincerely and assisted me in making the final selection that was right for me. At no time did I feel any of the sales pressure often seen elsewhere.
Total satisfaction, I have no hesitation in recommending Berry to others.

September 27, 2023
Unprompted review
Rated 5 out of 5 stars

Many thanks for Mirel Caba helping me…

Many thanks for Mirel Caba helping me and my husband to find our perfect car, a BMW series 6 GT. Mirel is very knowledgeable and has so much patience with customers. We were so happy to be served by him, as Mirel answered us to all our questions and provided us with all the information. He is an asset to your branch.

August 19, 2023
Unprompted review
Berry Chiswick BMW logo

Reply from Berry Chiswick BMW

I hope this message finds you well. On behalf of the entire team at Berry Chiswick BMW, I would like to express our sincere gratitude for taking the time to share your positive experience with Mirel Caba. We are delighted to hear that Mirel played a crucial role in helping you and your husband find your perfect BMW 6 Series GT.

Rated 5 out of 5 stars

Amazing service- thanks to the superb…

Amazing service- thanks to the superb Mirel Caba. He is so incredibly knowledgeable and helpful that it makes every visit a pleasure. I’ve been buying BMWs for over 20 years and have never met anyone as good as Mirel. He’s so good we happily purchased 3 brand new cars in a day for different members of the family. If you want unbeatable service and a caring not pushy approach - make an appointment with Mirel. I wouldn’t buy from anyone else!

August 21, 2023
Unprompted review
Berry Chiswick BMW logo

Reply from Berry Chiswick BMW

We're glad to have earned your 5-star review. Thank you for choosing us and for your kind words.

Rated 5 out of 5 stars

Impressive client service

Very impressed by the client service received from first phonecall enquiry and subsequent contact. We were made to feel that we are a valued customer buying a quality product. Chris, our sales rep was very polite, caring and helpful, taking as much time as we wanted to explain a lot of tech. An excellent representative for the company. Looking forward to collecting our new car. Overall, Berry’s service has eclipsed other BMW dealerships that we have dealt with.

August 16, 2023
Unprompted review
Berry Chiswick BMW logo

Reply from Berry Chiswick BMW

Your 5-star rating is truly valued. We're happy to have contributed to your positive experience.

Rated 5 out of 5 stars

Good service at Berry Chiswick

Very friendly service and it was very easy to reach a good mutual agreement.
Thank you

August 11, 2023
Unprompted review
Berry Chiswick BMW logo

Reply from Berry Chiswick BMW

We appreciate your 5-star review and your trust in us. It's great to know that our service made a difference for you.

Rated 5 out of 5 stars

Excellent Service

Not one to usually leave feedback, however, on this occasion i felt the need to. After searching for a vehicle for numerous weeks with alternative dealerships, i found myself in a position where i was not being given suitable options, unnecessary delays with responses and loss of satisfaction. However, after contacting Sebastian at Berry Chiswick, he proactively sought out to identify and find the vehicle i was after, showing a true commitment to achieving this for me. Sebastian achieved in 2 days what i had struggled to receive over numerous weeks and i couldn't be happier that i now have the vehicle i was after all along.

August 1, 2023
Unprompted review
Berry Chiswick BMW logo

Reply from Berry Chiswick BMW

Thank you for sharing your positive experience with us through a 5-star review. We're glad we could leave a positive impression.

Rated 5 out of 5 stars

New BMW M4 Competition xDrive

My thanks to Sebastian Howell‑Roberts who could not have been more helpful, patient and diligent. Also, thank you to Ramin Rahnama who was extremely efficient and professional with the financial aspects.

August 1, 2023
Unprompted review
Berry Chiswick BMW logo

Reply from Berry Chiswick BMW

Your 5-star feedback is a testament to our team's dedication. We're glad we could provide a positive experience for you.

Rated 5 out of 5 stars

I honestly love going to Berry…

I honestly love going to Berry Chiswick, staff are always welcoming, professional and knowledgeable about their products.
My experience was definitely a positive one.

July 24, 2023
Unprompted review
Berry Chiswick BMW logo

Reply from Berry Chiswick BMW

We're grateful for your positive review and the 5-star rating. Your support means a lot to us.

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